Objectworld Unified Communications Server® Aastra 9112i IP User Guide
© 2001-2009 Objectworld Communications Corp. All rights reserved. Published February 13, 2009 Objectworld, Objectworld Unified Communications Server, Objectworld UC Server, Objectworld UC Client, Objectworld Connect, Objectworld Connect PLUS, IT Telephony, and The IT Telephony Company are either trademarks or registered trademarks of Objectworld Communications Corp. in the United States and/or other countries. All other trademarks or registered trademarks are property of their respective owners. Part No.
Table of Contents 1 Aastra Model 9112i IP Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Using the Aastra Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Aastra Model 9112i IP Overview This document is designed to outline the features and functions of the Aastra Model 9112i IP phone in relation to the Objectworld Unified Communications Server™. It covers the following topics: • Overview • Display Features • Using the Aastra Web UI For information about installing and configuring this product, see the Installation and Configuration Guide provided by Objectworld. 1.
1 Aastra Model 9112i IP Overview You can set the programmable keys with any of the following functions: • Speeddial • DND (do not disturb) • XML These keys can also be set up to quickly access features such as voice mail. 1.3 Using the Aastra Web UI You can access the 9112i phone’s options using the Aastra Web UI. To access the Aastra Web UI, you need to know the IP address of your phone. To find your phone’s IP address 1 Press the Options button on the phone to enter the Option List.
2 Using Aastra 9112i IP Phone Features This chapter outlines the keys and features that are available on the Aastra phone. UC Server supports the following main features of the Aastra Model 9112i IP phone: • • • • • • • • • • • • • • • Placing Calls Answering Calls Holding and Resuming Calls Muting and Unmuting Calls Conferencing Transferring Calls Ending Calls Redialing Forwarding Calls Changing the Volume Setting Do Not Disturb Selecting a Ring Tone Listing Calls Speed Dialing Accessing Voice Mail 2.
2 Using Aastra 9112i IP Phone Features Transfer Redial Mute These keys are static and cannot be programmed or changed. They are located to the right of the dial pad.
Placing Calls The following keys are configured for managing phone features and settings: • • • • • Options Directory Save Delete Swap Hard keys are configured for these call-handling features. These keys are static and cannot be reprogrammed or changed. They are located to the far upper right of the dial pad. 2.2 Placing Calls This section describes ways to make calls on your 9112i phone, using your handset, speakerphone, or headset.
2 Using Aastra 9112i IP Phone Features 2.3 Answering Calls When a call rings at your extension, the Inbound Call screen appears. The line/call appearance light flashes quickly for the incoming call. When you answer the call, the screen changes to the Connected State menu. If you cannot answer the call, depending on the setting at the system, the call is redirected, for example, to your voice mailbox, if your extension is configured for that.
Muting and Unmuting Calls 2.5 Muting and Unmuting Calls Press the microphone button to mute handset, headset, or handsfree. The speaker light flashes slowly and the text “Mute” appears on the screen. You can still hear the caller, but the caller does not hear you. Switch between mute and unmute by pressing the microphone button. NOTE: If you put a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call. 2.
2 Using Aastra 9112i IP Phone Features To drop a party from the conference 1 Use the navigational keys to navigate to the desired party’s call appearance screen, or press the Next and Previous softkeys (if visible). 2 Press the Drop softkey. NOTE: If you disconnect from the conference, the other two parties also disconnect. 2.7 Transferring Calls There are two types of call transfer: blind transfer and consultative transfer.
Ending Calls 6 When the receiving party answers the call, press the Xfer button to complete the transfer. If instead you would like to cancel the transfer and return back to the original caller, drop the current call by pressing the Drop soft key, then press the line/ call appearance button for the held call. 2.8 Ending Calls To end a call, make sure you are connected to a call, and press the telephone button or the Drop softkey.
2 Using Aastra 9112i IP Phone Features 2.12 Setting Do Not Disturb The IP phones have a feature that you can enable called Do not Disturb. The DND function allows you to turn “do not disturb” on and off. If DND is on, callers to the phone hear a busy signal or a message, depending on how your system administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set.
Selecting a Ring Tone The following table identifies the valid settings and default values for each type of configuration method. Table 2–2: Ring tone settings table Configuration Method Valid Values Default Value IP Phone UI Global: Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Global: Tone 1 Aastra Web UI Global: Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Global: Tone 1 To configure a ring tone using the IP Phone UI 1 Press Options on the phone to enter the Options List. 2 Select Tones.
2 Using Aastra 9112i IP Phone Features 3 Click Save Settings to save your settings. These changes are not dynamic. You must restart your IP phone for the changes to take affect. 4 Click Operation > Reset. 5 In the Restart Phone field, click Restart to restart the IP phone and apply the ring tone. 2.14 Listing Calls The IP phones have a “Callers List” feature that stores the name, phone number, and incremental calls, for each call received by the phone.
Speed Dialing To exit the Callers List • Press the Services key. 2.15 Speed Dialing You can set the speed dial function using the IP phone UI or the Aastra Web UI. You can save 2 speed dial numbers and names to the 9112i. These can be programmed to dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69) or voice mail. To enter a name or number for a speed dial key using the phone UI 1 Press Save. The screen displays “Save to?”.
2 Using Aastra 9112i IP Phone Features 2.16 Accessing Voice Mail The voice mail feature on the 9112i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voice mail server. For each assigned voice mail number, there can be a minimum of 0 or a maximum of 1 voice mail access phone number. The voice mail list displays a list of phone numbers assigned to the 9112i that have registered voice mail accounts associated with them.
3 Using UC Server Features This chapter outlines the phone features that are available with UC Server. The UC Server call feature access codes are summarized in the following section: • Using the UC Server Call Feature Access Codes UC Server supports the following features listed below. • • • • • Parking Calls and Picking up Parked Calls Picking up Calls Ringing at Another Extension Using the UC Server Conference Bridge Queuing Calls Paging 3.
3 Using UC Server Features UC Server Call Features Key Codes Examples and Notes Transfer a call to a call queue Use this feature to transfer a caller to a preconfigured departmental call queue. If no agents logged into the queue are available to take the call, the caller is put on hold until an agent is available. *80 + queue# To enter queue 500, dial: *80500 To transfer a caller to queue 500: 1. Press Transfer 2. Dial *80500 3.
Using the UC Server Call Feature Access Codes UC Server Call Features Key Codes Examples and Notes Using the UC Server Conference Bridge Conference Server Note: The bridge number must be 4 digits long. 7050 + bridge# To automatically connect to the conference server bridge number 1234, dial: 70501234 Conference Server - Prompt Caller This feature is used for external callers to connect to a conference bridge.
3 Using UC Server Features 3.2 Parking Calls and Picking up Parked Calls You can park an active call, and then have the parked call picked up on another phone. This feature is useful if you want to change phones during a call. NOTE: Call park/pickup is a feature that must be enabled by your system administrator for use on your phone. There are two methods of parking calls. In one method, UC Server selects the next available park number. Alternatively, you can select your own park number.
Picking up Calls Ringing at Another Extension 3 Enter the number that you want to use as the park number. The hold position is used by the person who answers the parked call. For example, if you enter 1234, then the call is parked at 1234, and can be picked up at 1234. 4 Press DIAL. The call is removed from the hold position, and put in the park position. To answer a parked call 1 Typically, a company announcement informs you that a call is on hold for you. 2 Dial *98.
3 Using UC Server Features 2 If the phone has stopped ringing by the time you dial the *78 code, the system prompts you to enter your pickup ID. NOTE: If the pickup ID that you enter is invalid, the system prompts you with “That is not a valid pickup ID,” and asks you to enter a valid pickup ID. 3.4 Using the UC Server Conference Bridge UC Server has the ability to support a limited-sized conference bridge application.
Using the UC Server Conference Bridge • Press 5 to unmute all other participants. Response: “All others have been unmuted.” • Press 7 to toggle between closing and opening the conference to additional participants. Response: “The conference is now closed to additional participants.” Response: “The conference is now reopened to additional participants.” • Press 9 to end the conference. • Press 0 to report the number of participants. Response: “Including yourself, there are x participants.
3 Using UC Server Features 3.5 Queuing Calls Call queuing allows callers to remain in a queue while they wait for their call to be answered. If callers know the queue number, they can dial directly into the queue. The company agent is typically associated with a particular area of expertise, for example, sales or support. A support agent who is ready to answer calls can log into the support agent queue and receive support calls in order of arrival.
Queuing Calls Temporarily stop accepting queued calls If you are logged into a queue to accept incoming queued calls, there may be times when you wish to temporarily stop accepting queued calls, without logging out of the queue. You can manually set your status to unavailable to prevent accepting further incoming queued calls, without logging out of the queue. Temporarily setting your status to unavailable does not change your "longest idle" position in the agent group.
3 Using UC Server Features 3.6 Paging You can send a live page, which allows you to instantly broadcast a page. NOTE: For instructions on sending recorded pages, contact your system administrator. Sending a live page To send a live page 1 From your phone, dial *72 (or *PA). 2 After you hear the tone, begin speaking. 3 When you are finished with the page, hang up or use the end call function on your phone.
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