OpenCom 100 / Aastra 800 Operation on Standard Terminals Quick Reference Guide
Aastra 800 and OpenCom 100 This user guide applies to the Aastra 800 and OpenCom 100 communications systems. The OpenCom 100 product family comprises the OpenCom 130, OpenCom 131, OpenCom 150, OpenCom 510 and OpenCom X320 communications systems. If individual features differ on the systems, a reference is made in this user guide.
Contents 1. 1.1 1.2 1.3 Systematic Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 You Need Authorisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Signals & Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2. 2.1 2.2 2.3 2.4 2.
6.2 6.3 6.4 6.5 6.6 6.7 6.8 Call Forwarding “On Busy” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Call Forwarding “After Delay” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Call Forwarding for Other Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 MSN Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 All Call Forwarding Off. . . . . . . . . . . . . . . . .
Systematic Telephony 1. Systematic Telephony The OpenCom 100 / Aastra 800 communications system, referred to hereafter as “the OpenCom 100 / Aastra 800”, enables the connection of standard terminals (standard analogue telephones, ISDN telephones and cordless GAP telephones). SMS-enabled terminals and SIP terminals can also be used. It is possible to operate the so-called standard terminals on an Aastra 800 communications system if the system is equipped with the corresponding telephony interface cards.
Systematic Telephony 1.1 You Need Authorisation Most of the features mentioned in this Quick Reference Guide are only available to you if you have appropriate authorisation. This will be set up by your system administrator when configuring the OpenCom 100 / Aastra 800. If you are unable to use a particular feature or have any questions, consult your system administrator.
Making Calls 2. Making Calls 2.1 Seizing an External Line If your telephone is set to manual line seizure, all call keys on your telephone first seize an internal line, and you can dial an internal number straight away. When making external calls, you must first press the line seizure code digit (presetting: 0 ). Note: This also applies to all enquiry calls and call forwarding to external destinations, but not to call forwarding “MSN”.
Making Calls 2.4 Speed Dialling H*7Z (speed-dialling no.) For enquiry calls: GR*7Z (speed-dialling no.) Alternatively: H*7* Z (speed-dialling no.) # For enquiry calls: GR*7* Z (speed-dialling no.) # You can use this procedure to retrieve a number from the central telephone book by entering its two-digit or three-digit speed-dialling number (speed-dialling no.). The two-digit speed-dialling numbers are in the range 00…99, the three-digit are in the range 000…999.
Making Calls signal. The calls in the queue are put through according to their priority (baby calls, doorway calls, VIP calls, other internal and external calls); calls in the same category are lined up according to the time of their arrival. Calls which have been queued for too long a time are removed; these callers subsequently also hear the busy signal. The time until an external call is cleared from a queue is defined by the network operator.
Making Calls 2.8 Accessing Your Voicebox If your system administrator has configured a voicebox for the call number of your terminal, calls which you do not (or cannot) accept are diverted to this box. A number of analogue telephones and ISDN telephones support the “Message Waiting Indication” feature, that is the notification of messages on the telephone. In this way you are notified, for example, of not listened to messages. Please review the user guide of the manufacturer.
Several Parties It is not possible to access your voicebox unless the authorisation for “remote access” has been activated. 3. If the PIN query has been activated for the voicebox, enter your PIN after the prompt. The OpenVoice application will inform you if there are any new messages in this voicebox. 4. You can now access and edit messages and make settings for the voicebox. 5. Please follow the instructions in the voice menu for all further operating steps.
Several Parties 3.2 Toggling GR2G … You can toggle (i.e. switch back and forth) between two calls. On ISDN telephones and on SIP terminals you toggle between two connections by means of the corresponding function key or a menu. If you want to talk to both parties at the same time, you can set up a three-party conference (see Starting a Three-Party Conference on page 11). 3.3 Disconnecting a Call GR1G … When you have several calls, you can disconnect one (e.g.
Several Parties To connect an external party with an external party use the procedure described in the section Connecting Two External Parties with Each Other on page 12. 3.5 Transferring a Call without Notifying the Destination Party GR (external access code, e.g. 0 ) Z (destination no.) h You can transfer an incoming call to another internal or external destination. When you hear the ringing signal, hang up the handset.
Several Parties 3.7 Ending a Three-Party Conference Toggle: GR2 End: h To end a three-party conference and continue telephoning with only one of the other two parties, press the keys R2 to switch to the toggle mode. Then you can disconnect one of the parties (see Disconnecting a Call on page 10). You end a three-party conference by replacing the handset. On ISDN telephones and on SIP terminals you end a three-party conference by means of the corresponding function key or a menu. 3.
Call Protection 4. Call Protection 4.1 Call Waiting On/Off On: H*43# Off: H#43# If you are called while you yourself are telephoning, you will hear the call-waiting signal which tells you that there is a second party wishing to speak to you. You can deactivate the call-waiting signal (call waiting off, call-waiting protection on) and reactivate it (call waiting on, call-waiting protection off ). When call-waiting protection is active, the caller hears a busy signal.
Call Protection 4.3 Rejecting a Waiting Call GR0G … While you are telephoning, the call-waiting signal tells you that there is a second party wishing to speak to you. You can reject the waiting call, in which case the caller will then hear a busy signal. On ISDN telephones and on SIP terminals you reject a waiting call by means of the corresponding function key or a menu. 4.
User Groups 4.5 Announcement Protection On/Off On: H*441# Off: H#441# When announcement protection is activated no announcements can be made to your telephone (please refer to page 25 also). 4.6 Intercom Protection On/Off On: H*442# Off: H#442# When intercom protection is activated no intercom announcements can be made to your telephone (please refer to page 26 also). 5. User Groups 5.
User Groups 5.2 Pick-up Selective H*0* Z (internal call no.) #G … For enquiry calls: GR*0* Z (internal call no.) #G … If a telephone outside your hunt group rings, you can pick up this call (with the call number of the party who is being called). If a queue is active for the telephone of this other party, you will pick up the next call lined up in this queue. Note: If pick-up protection is activated in the called party’s user group, you cannot pick up calls to his call number selectively. 5.
Forwarding Calls Note: If you are the last reachable member of the hunt group and you log out then any further callers will hear a busy signal. On a SIP terminal you cannot use the code-number procedure described here for logging into or out of hunt groups. You can, however, operate this feature with the OpenCTI 50 additional programme. To do so, the system administrator has to authorise you to use this programme. For more information, please refer to the online help of the OpenCom 100 / Aastra 800. 6.
Forwarding Calls MSN call forwarding “MSN call forwarding” is available for ISDN multi-terminal accesses. Using this forwarding mode, you can forward incoming external calls to external destinations for each MSN (multiple-subscriber number) – providing you have the necessary authorisation (see also MSN Call Forwarding starting on page 22).
Forwarding Calls forwards to user B, who then forwards to user C. A call for user A is then directly signalled to user C. The system prevents call forwarding chains from forming a loop, e. g. when the call forwarding destination refers back to the call forwarding source. When the system detects a call forwarding loop, no further call forwarding is carried out. This can mean that – despite call forwarding being programmed – calls are nonetheless signalled on your device.
Forwarding Calls 6.2 Call Forwarding “On Busy” For internal and external calls On: H*67* (external access code, e.g. 0 ) Z (destination no.) # Off: H#67# Only for internal calls On: H*671* (external access code, e.g. 0 ) Z (destination no.) # Off: H#671# Only for external calls On: H*672* (external access code, e.g. 0 ) Z (destination no.) # Off: H#672# When a terminal is busy, calls (only internal, only external or all calls) are immediately forwarded to another specified terminal. 6.
Forwarding Calls 6.4 Call Forwarding for Other Users In order to program call forwarding for call numbers of other users, you must have the “Call forwarding for other user” authorisation. Also, you can only configure call forwarding only for those users whose terminal have not been blocked for this type of access (these users will themselves have the authorisation “Prevent call forwarding by other user”). Please consult your system administrator if you have questions regarding these authorisations.
Forwarding Calls 6.5 MSN Call Forwarding Using “MSN Call Forwarding”, you can forward both a single MSN and several MSNs together to an external number. The individual MSNs are separated using * . You do not need to enter the full MSNs – the last unique digits are all you need, as this is sufficient to distinguish them from one another. Example: “Immediately MSN” for several MSNs Let’s say you want to forward the MSNs 86013, 86014 and 86554 to the destination number 861234.
Forwarding Calls When a terminal is busy, an external call for an MSN configured in the OpenCom 100 / Aastra 800 is forwarded immediately to the specified external destination. After delay (for one MSN) On: H*613* Z (MSN) * Z (destination no.) * Z (period of time in seconds, e. g. 20 ) # Off: H#613* Z (MSN) # After delay (for several MSNs) On: H*613* Z (MSN 1) * Z (MSN 2) * Z (destination no.) * Z (period of time in seconds, e. g.
Special Calls Switching the function off on your own telephone H#21# (= call forwarding off ) Use this procedure to deactivate the function on your own telephone. Switching the function off on another telephone H#22* Z (source PIN) * Z (source call no.) # (= call forwarding off ). You can use this procedure to switch off the call forwarding for your telephone from any other telephone. 6.
Special Calls 7.2 Baby Call On: H*53* (external access code, e.g. 0 ) Z (destination no.)# Off: H#53# You can configure your telephone to dial a preprogrammed (internal or external) call number after a certain length of time after the handset has been lifted (default setting is 5 seconds). To prevent the baby call from being made, you can dial another number within the defined length of time after lifting the handset.
Special Calls 7.4 Intercom H*131* Z (device ID) # For enquiry calls: GR*131* Z (device ID) # After entering the device ID, you can initiate an announcement to a single system terminal. The microphone is activated on the terminal called and the person you are calling can immediately answer your announcement. The “intercom” function cannot be used for announcements to a group of terminals. Note: If a called party has activated the intercom protection, the feature will not be executed. 7.
Special Calls Alternatively: G6h On ISDN telephones you can activate “callback on busy” by means of the corresponding function key or a menu. Cancelling a callback request G#37# You cancel your callback request with this procedure. 7.7 PIN Dialling This feature cannot be used with a SIP terminal. H#46 Z (internal call no. of the telephone used, e. g. “102”) * Z (your user PIN) # Z (destination no.) You switch the telephone to a user group determined by the system administrator for the next call.
Special Calls 7.9 Door Opener H*11 For enquiry calls: GR*11 If an automatic door opener is connected, you can use this procedure to activate it from your telephone. 7.10 Entrance Intercom Calls Calling the entrance intercom H*101 For enquiry calls: GR*101 If an entrance intercom is connected to your system, you can use this procedure to speak with a visitor.
Special Calls many doorbells are available and with which code-number procedure these can be forwarded depends on the entrance intercom that is connected.
Even More Protection 7.12 CSTA Application Operation H*17* Z (code) # The communications system can be extended via third-party programmes. If the programme offers information entry (e. g. setting room temperature) you can use special code-number procedures to conduct these settings. Your system administrator will inform you regarding code numbers. 8. Even More Protection 8.
Even More Protection 8.2 Calling Line Identification Restriction (CLIR) on a Call-by-Call Basis H*14 Z (call no.) For enquiry calls: GR*14 Z (call no.) Activating this function prevents your call number from being displayed on the terminal of the internal or external party for a single call. This procedure is not necessary: ■ if the “Suppress phone number display permanently” function is set for your user group or ■ if CLIR is activated for your number in the OpenCom 100 / Aastra 800 telephone book.
Special Modes 8.4 Intercept The call numbers of malicious callers can be stored in your network operator’s exchange (if this service has been implemented). This function works even if the caller has already hung up! Note: The feature can only be activated on ISDN telephones. 9. Special Modes 9.1 Deactivating Least Cost Routing (LCR) H## Z (dialling code, call no.) For enquiry calls: GR## Z (dialling code, call no.
Special Modes can also administer the tariff charge data for private and professional calls separately. Your system administrator will inform you of the current routes and their routing codes. 9.3 Time Control Several time groups can be configured in the OpenCom 100 / Aastra 800. Depending on the activated time group, incoming calls are signalled on different terminals.
Remote-Controlled Functions Deleting the call forwarding in the exchange is a background function. After you entered the procedure this process will take time (up to 15 seconds for each line). Please have patience with this. The system PIN is issued by the system administrator. It must have been changed from the factory setting “0000” valid on delivery to another value. This feature cannot be used with a SIP terminal. 10.
Remote-Controlled Functions You can call the OpenCom 100 / Aastra 800 from outside (from home, for example), then dial an external number and continue telephoning with the cost being charged to the OpenCom 100 / Aastra 800 connection. This way you take advantage of different tariff zones, for example. The system administrator must have set up a number (for remote control) in the OpenCom 100 / Aastra 800 for this feature.
Remote-Controlled Functions Note: The procedure will be aborted if there is a pause of longer than 60 seconds between the entry of two digits. Thanks to this time span, it is also possible to implement remote-controlled functions from GSM cellphones. 10.3 Calling a Voicebox from a Remote Terminal If your system administrator has configured a voicebox with the authorisation for remote access, you can also access and configure the box from a remote terminal.
Remote-Controlled Functions 3. Enter the PIN of your voicebox. 4. Follow the instructions in the voice menu for all further operating steps. Note: For detailed information on the use and operation of the OpenVoice application, please refer to the user guide for the optional component “OpenVoice 200 – The Voice-Mail System in the OpenCom 100 and Aastra 800 Communications Systems”. 10.4 Setting up an Internet Connection from Remote (ISP Trigger Call) Z (reserved call no.
Index Index A E Announcement protection 15 Announcements to system telephones 25 Authorisation 4 Emergency numbers 30 Enquiry 9 enquiry call mode 4 Entrance intercom 28 B F Baby call 25 Features 4, 30 Follow Me 23 C Call forwarding 17 deleting active call forwarding 33 deleting all active instances of 23 remote programming of 35 to voicebox 17 Call protection 7, 14 Call queue 18 Callback request 26 Calling Line Identification Restriction (CLIR) 31 Call-waiting protection 13 Call-waiting signal deac
Index P Transferring a call with notification 10 without notification 11 Parking a Call 7 Pharmacy line 28 Pick-up group 15 PIN dialling 27 U Q Unparking a call 7 User PIN 23, 30 Queue 6 for user group 7 priority 7 R Recall 11 Routes 32 Routing code 32 V VIP call 24 Voicebox 8 accessing via OpenVoice 8 direct access 8 PIN 8, 36 remote access 9, 36 Voice-mail system 17 S Seizing an external line 5 Speed dialling 6 Speed-dialling code 6 System PIN 34 T Take 27 Telephone SIP terminal 3 Telephone boo
Index Notes 40
Time axis in seconds 0 1 2 3 4 5 Audio Signals Ringing signal Internal busy tone Internal dialling tone External dialling tone/continuous tone Positive acknowledgement tone Negative acknowledgement tone Special internal dialling tone Special external dialling tone Call-waiting signal Special sensor signal Ringer signals (analogue terminals) External ringer signal* Internal ringer signal * The first ring is a single ring, and all subsequent rings are periodic double rings.
www.aastra.com As of 14.06.
