USER 6/1553-DBC 2 D 22 02 012 GUIDE434 01 Aastra 7434ip IP Phone for MX-ONE™ USER GUIDE torbjornTelecom Aastra twulff KCM/DP EAB HF XXXX XXXXXX wulff Sweden AB
Copyright © Copyright Aastra Telecom Sweden AB 2012. All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.
IP PHONE FOR MX-ONE™ 1 Important User Information TRADEMARK Aastra is a registered trademark of Aastra Technologies Limited. All other trademarks herein are the property of their respective owners. DISCLAIMER While every effort has been made to ensure accuracy, Aastra will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.
IMPORTANT USER INFORMATION FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
IP PHONE FOR MX-ONE™ IMPORTANT SAFETY INSTRUCTIONS (ENGLISH) When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. • Avoid using a telephone (other than a cordless type) during an electrical storm.
IMPORTANT USER INFORMATION INTRODUCTION These directions for use describe the user procedures to handle the features available for the Aastra 7434ip phone. This document is valid for MX-ONE Telephony System -– Telephony Switch and MX-ONE Telephony System – Telephony Server. Whenever only one system is applicable, this is specifically stated in the document. All the procedures, suffix digits, tone messages and times used in this document are according to the standard application system.
IP PHONE FOR MX-ONE™ • The handset’s earcap region is slightly magnetic and may pick up small metallic objects, such as 26/6 gauge staples. Check the earcap region for metallic objects before use. • Headsets used with this equipment must comply with EN/IEC 60950-1 and for Australia AS/NZS 60950.1-2003. • Do not make any changes or modifications to equipment without seeking approval from the party responsible for compliance.
AASTRA 7434IP DESCRIPTION 2 Aastra 7434ip Description The Aastra 7434ip phone (see figure below) has a three line display with 2 soft keys and 2 navigation keys. The phone also has a standard key pad, function keys, and 8 shortcut keys. Most features are activated from the function keys and the menus shown in the display. For more information on function keys, see 2.3 Function Keys on page 13 and for the display, see 2.5 Display on page 15.
IP PHONE FOR MX-ONE™ 2.1 Cabling All connections at the back of the phone are marked for easier identification, see figure below.
AASTRA 7434IP DESCRIPTION Table 1 Phone Connections Type of Connection Description Power inlet The phone is powered by an external AC/DC adapter (see details below) or, alternatively, over a Power over Ethernet (PoE) switch. • If you use the external power adapter, connect one end of the adapter to the phone connection marked , and the other end to a power outlet. • If you use the PoE connection, you only have to connect the phone to the LAN.
IP PHONE FOR MX-ONE™ Handset connector Connect the handset to the connection marked . Connect the Key Panel Unit or the Display Panel Unit to the connector marked “Panel”. Note: The phone does not work during power failure, unless powered through a PoE. The phone can be powered either from the network or from a 5 V AC/DC plug-in power adapter. Only use the plug-in adapter (power supply) listed below, or an adapter approved by your local retailer.
AASTRA 7434IP DESCRIPTION 2. Press until you hear a click sound. 1 2 Note: If you wish to remove the foot console, pull the console firmly towards you to release it before removing it from the phone. 3. Connect the cables, see 2.1 Cabling on page 9. 4. Attach the Electrostatic Discharge (ESD) cover on the back of the phone to protect the connectors from ESD. For this you need a screwdriver.
IP PHONE FOR MX-ONE™ 2.3 Function Keys The phone is equipped with a standard alpha numeric keypad and a set of function keys. The function keys are described below. Settings Pressing this key opens the settings menu, see 13 Settings on page 95 for more information. Contacts Pressing this key opens the list of contacts in your phone. For more information on contacts, and what to do from this menu, see 8 Contacts on page 65. Call List Pressing this key opens the call list.
AASTRA 7434IP DESCRIPTION Line keys The three line keys are available for both incoming and outgoing calls. Clear, power on and off Press this key to disconnect an ongoing call. Pressing this key when working with from the menus, will take you one step back. Press this key to shut down the phone, see 3.5 Shutting Down the Phone on page 37 or 3.4 Automatic Shut Down of the Phone on page 37. 2.
IP PHONE FOR MX-ONE™ Free on busy Callback Follow-me Figure 4: Shortcut keys with default settings To use a function or a phone number programmed as a shortcut, simply press the key associated with the shortcut. 2.4.1 Designation Card Manager Use the Designation Card Manager (DCM) tool to create your own designation cards with shortcut keys. DCM can be downloaded from www.aastra.com. For more information, please contact your Aastra Enterprise Certified Sales Partner. 2.
AASTRA 7434IP DESCRIPTION Figure 5: Tiltable display It is possible to change the contrast of the display, see 13.4.1 Modifying Contrast on page 101. It is also possible to change the brightness of the display, see 13.4.2 Modifying Brightness on page 102, and the brightness hold time, see 13.4.3 Modifying Brightness Hold Time on page 103. You can also change the display menu language and the date and time presentation, see 13 Settings on page 95.
IP PHONE FOR MX-ONE™ If follow-me is activated, this is also indicated in the idle phone display. FollowMe To 54321 12345 John more... 2.5.2 16:45 Availability Outgoing call During an outgoing call, the display shows the traffic information and the dialed name (if available) or the number. 12345 Anna 16:45 0:02:18 more... 2.5.3 Hold Display Icons Depending on the phone mode, one or more icons in table 2 on page 17 may appear in the display.
AASTRA 7434IP DESCRIPTION Display icon Description New missed call(s) Indicates new missed and not checked incoming call(s). The number beside the symbol indicates how many times this caller has tried to call your extension. Missed call(s) Indicates new missed but checked incoming call(s). The number beside the symbol indicates how many times this caller has tried to call your extension. Incoming call Indicates an answered incoming call. Outgoing call Indicates an outgoing call.
IP PHONE FOR MX-ONE™ 2.6 Display Menu Structure In the sections below, the phone menus are described in brief. For a detailed description of the various menu options, please see the appropriate section in this manual. Note: Depending on the phone configuration, the menus in your phone may differ in content from the menus displayed in the following sections. 2.6.1 Idle Mode When the phone is in idle mode, soft keys more... and Availability are shown.
AASTRA 7434IP DESCRIPTION Figure 7: Settings menu structure 6/1553-DBC 434 01 Uen D 2012-02-22 20
IP PHONE FOR MX-ONE™ 2.6.3 Contacts Pressing the key activates the Contacts menu. See figure below for a description of the menu structure. Figure 8: Contacts menu structure 2.6.4 Call List If there is a missed call, the lamp at the an information text in the display. Press the key is flashing and there is key to look in the Call List. If you have missed calls, these will be shown and if you also want to check the outgoing and answered incoming calls, press more... and Show all calls.
AASTRA 7434IP DESCRIPTION 2.6.5 Message Pressing the key activates the Message menu. See figure below for a description of the menu structure. Figure 10:Message menu structure 2.7 Indicators Indicators on the phone keys indicate line status using different flash patterns, see below. Off The feature is not active. Steady light The feature is active. Steady light can also indicate that a feature or setting is being programmed. Slowly flashing The line (or feature) is put on hold.
IP PHONE FOR MX-ONE™ 2.8 Tones and Signals It is possible to set different ring signals on the phone. For a description on how to change signals, see 13.3.1 Changing Ring Signals for Incoming Calls on page 99. To distinguish between different call types, that is, internal, external and callback calls, the signal you choose is used with different ring cadences, see 2.8.1 Call Type Characteristics on page 23.
AASTRA 7434IP DESCRIPTION 2.8.1.2 Mute Ring Signal To suppress the ring signal for an incoming call, do the following: 1. Press the key. The ring signal is switched off for the current call, and the phone is automatically set to Silent Ringing. 2. 2.8.1.3 Answer the call. Silent Ringing If you do not want to be disturbed by the ring signal but still want to be able to answer an incoming call, you can switch off the ring signal.
IP PHONE FOR MX-ONE™ Congestion tone Vacant number tone Call waiting tone or verification tone Intrusion tone Conference tone* Connection in progress tone On hold * The conference tone can be disabled by the system administrator. Note: The tones above are the most commonly used tones worldwide. Many markets use a differing tone for one or more situations. 2.9 Handset Mode The handset mode means that you lift the handset in order to make or answer a call.
AASTRA 7434IP DESCRIPTION 2.10 Handsfree Mode In handsfree mode, you do not lift the handset to start a procedure, and instead of replacing the handset when you end a call, you press the Clear softkey or . By default, the phone is set to connect calls to the loudspeaker when you answer incoming calls, or when you make calls by pressing a line key. This default setting is known as the loudspeaker preset mode.
IP PHONE FOR MX-ONE™ Answer a call Press . Make a call Press and dial the desired number. In headset preset mode, you are not required to press the headset key. Switch from headset to handset Lift the handset. Switch from handset to headset Press Clear a call Press the Clear softkey or Change volume Press and replace the handset. . to change the volume. The new volume setting is stored. By default, the phone is set to connect calls to the loudspeaker.
AASTRA 7434IP DESCRIPTION Gigabit Ethernet The option unit offers a gigabit Ethernet interface module, the purpose of which is to pass on gigabit traffic to the PC connected to the IP terminal. The phone itself does not require the gigabit speed. Extra bell and busy signal The option unit offers an interface for auxiliary equipment, such as an external bell or a busy signal indicator. There are three alternatives using this function: 2.12.1 • Busy Signal. The busy signal is activated in off-hook mode.
IP PHONE FOR MX-ONE™ 4. Connect the cables to the option unit and attach the rubber piece as showed in the figure below. Apart from the PC and LAN cables, you need connect the auxiliary cable for an extra bell or busy lamp. Note: Unless the LAN cable is connected to the port marked Net on the option unit, the phone will not work. 5. 2.12.2 Attach the ESD covers on the back of the phone to protect the connectors from ESD. For this you need a screwdriver.
AASTRA 7434IP DESCRIPTION 3. 2.13 Disconnect the ribbon cable. Key Panel Unit and Display Panel Unit The phone can be equipped with up to three key panel units (KPUs) or up to two display panel units (DPUs). Each key panel offers 24 additional keys, allowing you to store the most frequently used phone numbers and features. For a description on how to program the keys as shortcuts, see 13.2 Shortcuts on page 96.
IP PHONE FOR MX-ONE™ 1 ABC DEF GHI JKL MNO PQRS TUV WXYZ aA 3 1 2 CLICK 5. Lock the unit. CLICK 31 6. Remove the rubber piece from the back of the panel unit. 7. Connect the ribbon cable to the phone. Make sure it fits correctly before pressing it down.
AASTRA 7434IP DESCRIPTION 1 2 8. Replace the rubber piece. 9. Connect the foot console on the KPU or DPU (the console is enclosed in the box). This is done in the same way as connecting the phone's foot console to the phone. 1 2 2.13.2 Removing a Key Panel Unit or Display Panel Unit To remove a KPU or DPU, do the following: 2.14 1. Disconnect the power to the phone. 2. Disconnect the ribbon cable from the phone. 3. Unlock the KPU or DPU. 4.
IP PHONE FOR MX-ONE™ 3 Starting the Phone This chapter describes how to start the phone, and how to log on and off. It also describes free seating, and how to check which software version is used. All system settings for your phone must be set by the system administrator before you can use the phone. Note: Depending on the settings in your network and telephony system, the startup procedure in your phone may differ from the one described in this manual.
STARTING THE PHONE 5. 3.1.2 If a new software version is available, you will be notified via a display message. Logging On To the System When the phone is logged on to the network, there are three possible scenarios: • The phone is ready to use. This means that the phone logs on automatically to the telephony system. • You have to log on the phone to the telephony system with an extension number.
IP PHONE FOR MX-ONE™ 3.2 User Type Modes There are three user type modes: Free User: You need to log on to the telephony system to be able to use the phone, and you are allowed to log off the phone. This is the most common mode. Permanent User: The phone is always logged on with a default number. You cannot log on or log off. This mode can be used for phones in, for example, receptions.
STARTING THE PHONE • 4. If a password (or PIN code) is required, enter your password (or PIN code) and press Log On again. When your name and number appears in the display, the phone is ready to use. Note: The password is obtained from, and can only be changed by, the system administrator. The PIN code (if used) can be changed by the user. When a user is logged on and the phone is in idle state, the option Log Off: [logged on user] appears when you press the soft key more.... To log off a user, see 3.
IP PHONE FOR MX-ONE™ 3. Press Yes to confirm. Press No to cancel. • If the logged off user was a temporary user, the preliminary user is logged back on automatically. • If no user is logged on, only emergency calls are possible. Note: If the emergency call function is disabled, the message “No calls!” is displayed. For more information on emergency calls, see 5.3 Emergency Calls (SOS Calls) on page 49. 3.
STARTING THE PHONE To power up and start the phone again: • Press . It takes 1-2 minutes before the phone has started and you get the log on menu. • If your extension number does not have an associated PIN code, the telephone registers to the PBX automatically. • If your extension number has an associated PIN code, you need to enter your PIN code. The reason why you have to enter your PIN code is that otherwise anybody could power up the telephone and make calls without your knowledge. 3.
IP PHONE FOR MX-ONE™ – • If the update fails, the phone will use the old software version, and you can start using, or log on when you press OK. If no key is pressed within 60 second, Yes is selected automatically, and the update will be installed. Note: It is important that you do not disconnect the phone power supply while the new software is being downloaded and saved. If a power failure occurs, the software must be downloaded again. 3.
STARTING THE PHONE 3.9 Software Version To view which software version is installed currently, do the following: 1. Press . 2. Select Help and press Select. 3. Select About Aastra 7434ip and press Select. The software version is displayed. 4. Press Back to return to previous menu.
IP PHONE FOR MX-ONE™ 4 Incoming Calls This chapter describes how to answer and reject incoming calls, how to pick up calls on other extensions, and how to check missed calls. 4.1 Receiving Calls An incoming call is indicated by a ring signal, and a flashing indicator associated with the line on which the call is presented. The phone display shows the number of the caller (or the name, if the calling number is one of your contacts).
INCOMING CALLS Note: France and New Zealand, press 4; Sweden, press 6. Note: Some phones can be protected against call pick-up. 4.3 Missed Calls If you have new missed calls in the call list, the call list key flashes. indicator To check your missed calls, do the following: 1. Press the key to enter the call list. The call list indicator is switched off. 4.4 2. Step through the call list by pressing the navigation keys 3. Press the . key to exit the call list.
IP PHONE FOR MX-ONE™ 4.5 Answering a Second Incoming Call You have three access lines ( , , ) for incoming and outgoing calls. All lines have the same extension number. This feature is called triple access line. To answer a second incoming call, do the following: 1. You have an ongoing call on the to indicate a new incoming call. 2. Press key, and the key flashes key to answer. The first call is put on hold. Note: To answer a second incoming call, you have to activate Free on busy, see below.
INCOMING CALLS To answer a parallel ringing call, lift the handset on any of the ringing extensions. 4.6.1 Disabling Parallel Ringing You can disable parallel ringing temporarily by activating Follow-me. 4.6.1.1 Disabling On Your Phone To disable parallel ringing on one phone in the parallel ringing list, activate Follow-me to the main extension. For more information on Follow-me, see 7 Call Forwarding on page 58. 4.6.1.
IP PHONE FOR MX-ONE™ 5 Outgoing Calls This chapter describes how to make outgoing calls, and lists the options available to you when you receive a busy tone or no answer. 5.1 Making Calls You can call both internal and external numbers from your phone. To dial an external number, you must first enter the external access code. Note: The external access code is one or more digits used in your office to get a line for external calls, for example 0 or 00.
OUTGOING CALLS • If the internal number you have called is busy or does not answer. You can have several callbacks activated at the same time. • If all external lines are busy. You can have only one callback activated on a busy external line. Note: While waiting for a callback, you can make and receive calls. 5.2.1.1 Ordering Callback To order callback, do the following: 1) Press Callback. It takes a few seconds before the procedure is executed. A confirmation message is displayed.
IP PHONE FOR MX-ONE™ To answer a callback call, do the following: 1. Lift the handset. You will hear the ring tone. You have to answer within 8 seconds, otherwise the callback is cancelled. Note: If you have ordered callback for an external line, you may be prompted to enter any remaining digits. 2. 5.2.1.4 The system calls the number you have requested for callback. Canceling All Callbacks To cancel all callbacks, do the following: 1) Lift the handset and wait for a dial tone. 2) Press more....
OUTGOING CALLS the Call Waiting function key, you can order automatic Callback, see 5.2.1 Callback on page 45. 5.2.2.1 Activating Call Waiting To send a call waiting signal to the busy number, do the following: 5.2.2.2 1. Press more.... 2. Select CallWaiting, and press Select. 3. Keep handset off hook. If the called party answers your call waiting request, the call will be established.
IP PHONE FOR MX-ONE™ 5.2.3 Intrusion You can intrude on an ongoing call on a busy extension. If intrusion is not allowed for the called extension, you will continue to hear a busy tone. Before the intrusion is executed, an intrusion tone is sent to the parties in the ongoing call. As long as the three parties are connected, you will hear an intrusion tone. Note: Intrusion might be blocked for use on your extension (this is programmed by the system administrator).
OUTGOING CALLS This section describes how to make emergency calls in different phone modes. 5.3.1 The Phone Is Logged On • Dial the emergency number (SOS number). Wait for answer. 5.3.2 The Phone Is Logged Off, With Emergency Call Feature Enabled When the emergency call feature is enabled, you can make emergency calls even when the phone is logged off. When the emergency call feature is enabled the display looks like this: • Dial the emergency number (SOS number). Wait for answer.
IP PHONE FOR MX-ONE™ 5.4 Redial Calls When you initiate an external call, the system automatically stores all the dialed digits, regardless of whether the call was successful or not. It is possible to redial the last dialed external number, or to choose a number from the call list. 5.4.1 Redial Last External Number To redial the last dialed external number, do the following: 1) Lift the handset and wait for a dial tone. 2) Press *** (while in idle state or with dial tone).
OUTGOING CALLS 5.5.1 Speed Dialing Numbers To speed dial a number, do the following: 5.5.2 1) Lift the handset and wait for a dial tone. 2) Dial the speed dialing number. Speed Dialing Contacts To speed dial a contact, do the following: 1. Press and hold the key (2-9) that holds the first character in the name of the contact you want to call. The available names for that key are shown in the display.
IP PHONE FOR MX-ONE™ 5.8 1. Press the shortcut key. 2. Lift the handset. Number Presentation Restriction If you do not want your name and number to be displayed to the person you are calling, you can order number presentation restriction. When you have ordered number presentation restriction, instead of your name and number, the text “Anonymous” will appear in the display of the phone you are calling.
DURING CALLS 6 During Calls This chapter describes a number of features that you can activate during an ongoing call. Placing a call on hold, making a transfer, and starting a conference are a few examples. 6.1 On Hold You can put an ongoing call on hold temporarily by pressing Hold, or by pressing the line key used for the ongoing call. 6.1.1 Retrieving a Call On Hold To retrieve a call that has been put on hold, do the following: • Press the line key where you have a call on hold. OR • 6.
IP PHONE FOR MX-ONE™ 6.2.2 Switching Between Calls During inquiry you can switch between the ongoing call and the call on hold. To switch between calls, do the following: 1) Press the line key that holds a call. The call that was put on hold on that key is connected, and the other call is put on hold instead. 2) Replace the handset or press call. to terminate the connected OR 6.3 1. Press more.... 2. Select Retrieve [call on hold] and press Select. 3. Replace the handset or press call.
DURING CALLS 6.3.2 Transfer to Your Mobile Phone To transfer an ongoing call to your mobile phone, do the following: 1. Press more.... 2. Select Transfer to My mobile, and press Select. Transfer will be done before answer. Note: You need to program your mobile phone number to be able to transfer a call to this number. See 13.1.5 My Mobile Phone on page 96) for instructions. 6.3.3 Transfer to Operator To transfer an ongoing call to the operator, do the following: 1. Press more.... 2.
IP PHONE FOR MX-ONE™ To leave the conference, replace the handset or press 6.5 . Suffix Dialing (DTMF) When communicating with and controlling a voice mail system, or when retrieving information about your bank account through your phone, you need to use Dual Tone Multi-Frequency (DTMF) signals, also known as suffix dialing. The suffix dialing function is always active for all calls in speech.
CALL FORWARDING 7 Call Forwarding Call forwarding is useful when, for example, you are working temporarily from another room and want your calls to follow you to that room, or if you want your incoming calls to be forwarded to one of your contacts. 7.1 Internal Follow-me Internal follow-me allows you to redirect incoming calls to another extension within the network. You can use both predefined and new phone numbers.
IP PHONE FOR MX-ONE™ Note: Using this procedure will also disable any selected absence reasons. OR 7.1.3 1. Press Availability, select Follow-me. 2. Press more... and select Deactivate Follow-me Ordering Follow-me From Another Phone You can order follow-me of your own extension number from another telephone. The first step is to allow that follow-me is permitted to be done from another telephone. Do the following from your own telephone: 1. Press Availability, select Follow-me. 2.
CALL FORWARDING The prerequisite is that all the involved telephones have the right service profile. To order remote programming of follow-me, do the following: 7.1.6 1. Lift the handset and wait for dial tone. 2. Dial *21*extension number to divert * extension number of the new answering position#. 3. Wait for special dial tone. 4. Replace the handset. Canceling Follow-me Remotely To cancel remote programming of follow-me from another telephone than the telephone with the diverted number: 1.
IP PHONE FOR MX-ONE™ 7.2.2 Canceling External Follow-me from Your Phone To cancel external Follow-me, do the following: 1. Press the Follow-me key. OR 1. Press more.... 2. Select Disable all diversions, and press Select. Note: Using this procedure will also disable any selected absence reasons. OR 7.2.3 1. Press Availability, select Follow-me. 2. Press more...
CALL FORWARDING 7.3 Personal Number and Profiles With the personal numbers and profiles feature a number of answering positions can be defined in a profile. When somebody calls your normal office phone number the call will be announced on the telephones defined in your active profile. A search profile can be designed to fit the situation (in the office, traveling, at home, and so on). Both internal or external phone numbers can be used in a profile. Maximum five profiles can be defined.
IP PHONE FOR MX-ONE™ 2. Dial *75* authorization code #. 3. Dial own extension number #. Wait for dial tone. 4. Dial *10* own extension number #, enter the search profile digit (1-5) and press #. 5. Replace the handset. Note: If VoiceMail is included in the activated profile, make sure to always update your greeting with Absence Information. 7.3.
CALL FORWARDING – Follow-me to the operator • If an answering machine, a fax or other answering device is used as an early answering position, it might interfere with the searching. Disconnect the answering device, or design the ring times so they do not affect the searching. • Make sure you use as few answering positions as possible for each profile.
IP PHONE FOR MX-ONE™ 8 Contacts This chapter describes how to manage contacts. When pressing the Contacts key or the Corporate directory. , you can select your local Contacts In this section you can also get information on how to copy your Microsoft® Outlook® contacts to your personal contacts, The phone can hold up to 1,000 contacts. 8.1 Calling a Contact There are two ways to open the contact list to make a call to a contact: • Open the contact list and scroll to the desired contact.
CONTACTS 8.2 Adding a Contact There are three ways to add a contact: 8.2.1 • Manually add a new contact. • Add a number from the call list. • Add contact from the web interface, see 14.3.1 Contacts Folder on page 111. Adding a New Contact To add a new contact, do the following: 1. Press . 2. Press more.... 3. Select Add new manual input, and press Select. 4. Enter a number, and press OK. If you make a typing mistake, press the volume down key or more... and select Erase or Erase all. 5.
IP PHONE FOR MX-ONE™ Note: External number must be preceded with the external access code. The digits can also be stored by adding the country code number after a plus sign, for example +46 8 719 0000. 8.3 Editing a Contact This section describes how to edit a contact from the phone. It is also possible to edit a contact via the web interface, see 14.3.1 Contacts Folder on page 111. To edit a contact name or number, do the following: 1. Press . 2. Select a contact and press more.... 3.
CONTACTS 3. Select Erase to erase one letter at the time. OR Erase all to erase the whole entry. 4. Make the changes, and press OK. If you wish to edit the number or ring signal, press more.... 5. 8.3.2 Press Done to save and return to the contact list. Editing the Number To edit a contact number, do the following: 1. Select Edit Number, and press Select. 2. Press more.... 3. Select Erase to erase one number at the time. OR Erase all to erase the whole entry. 8.3.3 4.
IP PHONE FOR MX-ONE™ 8.4 Deleting a Contact It is possible to delete a selected contact, or all contacts at once. 8.4.1 Deleting One Contact To delete a contact, do the following: 1. Press . 2. Select a contact and press more.... 3. Select Delete [contact] and press Select. A confirmation message is displayed. 4. 8.4.2 Press Yes to confirm or No to cancel. Deleting All Contacts To delete all contacts in the contact list at the same time, do the following: 8.5 1. Press . 2. Press more....
CONTACTS To search a name, enter the last name first, then the first name, adding a space between the last and first names. Example: To search for all persons with a last name starting with B and a first name starting with S, enter “B S”. To search only a first name, add a space before the name. Example: To search for all contacts with the first name of Susan, enter a space followed by the name, that is, “Susan”. All contacts called Susan are displayed, as are all contacts called Susanne. 3.
IP PHONE FOR MX-ONE™ 8.6 Microsoft® Outlook® Contacts You can copy your Microsoft® Outlook® Contacts to the contact list in your phone. These numbers will be available in your phone in the same way as they are stored in Microsoft® Outlook® Contacts. My Dialog Contacts can store up to 1,000 contact entries. Before you can copy Microsoft® Outlook® Contacts, you need to install the My Dialog 4000 Contacts application on your PC. Contact the system administrator to obtain a link to the installation page.
CONTACTS The contacts are now available under 6/1553-DBC 434 01 Uen D 2012-02-22 in your phone.
IP PHONE FOR MX-ONE™ 9 Presence Information Presence Information is used to inform callers if you are present or not, and when you will return if you are not in the office at the moment. Available absence reasons are, for example, Lunch, Busy, Vacation, Meeting and Trip. Callers are informed by the operator of your whereabouts or with a text message on the display if the calling party is internal. For some of the absence reasons, you are prompted to specify the return time.
PRESENCE INFORMATION 9.2 Canceling Absence To remove an absence reason, do the following: 1. Press the Follow-me key. OR 1. Press more.... 2. Select Disable all diversions, and press Select. OR 1. Press Availability. 2. Select My Presence. 3. Select Available.
IP PHONE FOR MX-ONE™ 10 Messages When you receive a message, the message key on your phone is flashing, and “Messages” is shown in the display. If a message is received during a call, a beep notifies the user. The lamp keeps flashing until you press the messages button. 10.1 Voice Mail Your phone can be connected to a Voice Mail application. Contact the system administrator for more information and see separate instructions for the application.
MESSAGES 2. Select My VoiceMail, and press Call. If the following message is displayed, the voice mail number should be configured to Call: “Not programmed! Program VoiceMail?” See 10.1.2 Programming VoiceMail Number on page 76. 3. 10.1.2 Follow the recorded instructions. Programming VoiceMail Number If you receive the following message when you are trying to call your VoiceMail, you should program the VoiceMail: “Not programmed! Program VoiceMail?” To program a VoiceMail number, do the following: 1.
IP PHONE FOR MX-ONE™ 10.2 Manual Message Waiting (MMW) The Manual Message Waiting (MMW) feature enables you to send and receive message waiting signals when the line is busy. 10.2.1 • MMW allows you to send a message waiting signal to an extension that does not answer when you call (if this feature is allowed, this is set by the system administrator). • MMW allows you to receive a message waiting signal from someone who has tried to contact you.
MESSAGES 3) 10.2.3 Replace the handset. Canceling an MMW Indication To cancel a MMW indication that you have sent to another extension, do the following: 1) Lift the handset and wait for a dial tone. 2) Dial # 31 * extension number #. 3) Replace the handset.
IP PHONE FOR MX-ONE™ 11 Group Features Most of the time, you will be working in a team, for example within an department. The telephony system and your phone offer services designed especially for working as a team. You have the possibility to supervise your colleague’s extensions, ensuring call coverage. You can also call a colleague or intercept calls for each other. Your extension can also be a member of a hunt group, within your own department or another department.
GROUP FEATURES if there are no calls to your own group. The procedure is the same as for answering calls to your own group. 11.2 Group Hunting An internal hunt group number is a common directory number for a group of extensions. Calls to the group will be indicated at a free extension in the group. 11.2.1 Answering a Group Call A group call is answered in the normal way. 11.2.
IP PHONE FOR MX-ONE™ calls will be forwarded to an answering position defined for the whole group or the calling party receives a number unobtainable tone. An extension with group do not disturb activated can still make outgoing calls as usual. 11.3.1 To Order Group Do Not Disturb A categorized extension can activate group do not disturb by dialling the following procedure: 11.3.
GROUP FEATURES • Press line 2 to put the call on hold and dial the number to the call park pool. • Note the number (here called B-number) that shows up on the display. • Press the Transfer softkey. Inform the person that shall take the call that he/she shall pickup the call on the B-number. Pick up a call that is parked in the call park pool: • Dial the B-number that you received from your colleague. • When you hear the busy tone, press the CallPickUp softkey to pick up the call.
IP PHONE FOR MX-ONE™ 12 Other Useful Features This chapter describes features such as Account code, Authorization code, Personal number, and Alarm Extension. 12.1 Account Code The account code feature is used to charge a call to an account number or to prevent unauthorized calls from your phone. Account codes allows you to keep track of where different outgoing calls are charged.
OTHER USEFUL FEATURES Wait for a dial tone. 3. 12.2 Press more..., select Retrieve [call on hold], and press Select. Authorization Code Authorization codes are used to control or limit the access to an extension. When an extension is controlled by an authorization code, certain service profiles are not allowed to use certain features, such as making calls to other countries. If you dial the authorization code, you open up the extension to use more features.
IP PHONE FOR MX-ONE™ 2. Dial the external number. Note: If the service profile for the dialed authorization code is too low for the call, the call is rejected. 12.2.1.2 Locking Extension To lock an extension with a common authorization code, do the following: 1. Dial *73* authorization code #. Wait for a verification tone. 2. When you hear a verification tone and the lock icon appears in the display, the extension is locked.
OTHER USEFUL FEATURES 12.2.2.1 • Authorization code dialing. The calling party may use other service profiles than those specified for the extension. • Changing of authorization code from the phone. This enables the user of the authorization code to change the code when suitable. Dialing From Own Extension To make an authorization code call from your own extension with an individual authorization code, do the following: 1) Dial *75* authorization code #. Wait for a verification tone.
IP PHONE FOR MX-ONE™ 12.2.2.4 Unlocking an Extension To unlock an extension with an individual authorization code, do the following: 12.2.2.5 1) Dial #76* authorization code #. 2) When you hear a verification tone and the lock icon disappears from the display, the extension is unlocked Changing the Authorization Code The individual authorization code can be changed from your own phone.
OTHER USEFUL FEATURES 12.5 Emergency State In case of emergency, the operator is authorized to put the exchange into an emergency state. In such a situation, the exchange properties and rules as configured for emergency state prevail. In emergency state, only extensions with the appropriate category will be permitted to initiate calls. If you have not been assigned this category and try to make a call, you will not receive a dial tone. 12.
IP PHONE FOR MX-ONE™ 12.7 Malicious Call Tracing If you are being disturbed by bothersome or malicious external incoming calls, it is possible to request number tracing from the network provider. Tracing can be invoked during or after an ongoing conversation. The external line can be held for a limited period of time. When a malicious call is received, a signal can be sent to the switched telephone network (PSTN) before a call is disconnected.
OTHER USEFUL FEATURES 2. Dial *72* authorization code #. Wait for a dial tone. 3. 12.8.2 Dial the external number. Calling With an Individual Authorization Code 1. Call the DISA feature at your office. Wait for a dial tone. 2. Dial *75* authorization code *. Wait for a dial tone. 3. Dial the external number. Wait for a dial tone. 12.9 4. Dial your own extension number and press #. 5. Dial the external number.
IP PHONE FOR MX-ONE™ Flexible night service permits you to select an external line and connect it directly to Line 1 or 2 on your phone. This is convenient when you expect important calls after office hours and wish to get them without delay. Details about external line numbers can be obtained from the operator. Note: Flexible night service is only available for manual lines. 12.9.3.1 Activating flexible night service To activate flexible night service, do the following: 12.9.3.
OTHER USEFUL FEATURES 4) A text in the display reminds you that DND is activated. The telephone can still be used for outgoing calls as usual. 12.10.2 12.11 To Cancel Do Not Disturb 1) Lift the handset (special dial tone). 2) Dial #27#. Dial tone 3) Replace the handset. Monitoring Keys A monitoring key (or MNS key) is a key that allows you to monitor and answer calls to other extensions, as well as make calls to the monitored extension.
IP PHONE FOR MX-ONE™ phone. This is the difference compared to the case with Monitoring key (MNS key) where the secretary can only answer the calls to the boss. While the function is active, the calls to the boss telephone will be announced on the telephone of the secretary, and the corresponding Personal Number (PEN) key lamp will indicate that the service is on for both the boss and secretary telephones.
OTHER USEFUL FEATURES 12.12.1.2 From the phone of the boss Activate the Boss-Secretary feature from the telephone of the boss. • Press the PEN key. The PEN key lamp is lit and Profile 1 is shown in the display on the phone of the boss. The PEN key lamp is lit on the secretary’s phone. When there is a call to the boss, it is announced on the secretary's phone as shown above. 12.12.2 Deactivate the Boss - Secretary feature. 12.12.2.
IP PHONE FOR MX-ONE™ 13 Settings This section describes how to change settings for the phone. 13.1 My Availability Settings It is possible to specify availability status for: 13.1.1 • My Presence • Follow-me • External follow-me • My profile • My mobile phone • Free on busy My Presence To modify the presence status, do the following: 13.1.2 1. Press , select My Availability. 2. Select My Presence. 3.
SETTINGS 13.1.4 2. Select External Follow-me. 3. Enter the external access code and the phone number and press Done. My Profile To edit your profile number, do the following: 13.1.5 1. Press , select My Availability. 2. Select My Profile. 3. Enter the number of the profile (personal number list) and press OK. My Mobile Phone To edit your mobile phone number, do the following: 13.1.6 1. Press , select My Availability. 2. Select My mobile phone, and press Select. 3.
IP PHONE FOR MX-ONE™ The following message is displayed: “Select a Shortcut by pressing the key!” 3. Press the key to program as a shortcut. 4. Press more.... 5. Select Add new manual input, and press Select. You get prompted for shortcut data. 6. Enter data, such as an extension number or an external number, and press OK. 7. Press Done to save the shortcut. Press more... to edit the data or label before saving. 13.2.
SETTINGS 5. Select Add new from Contacts, and press Select. 6. Select a entry from the contacts list, and press Add. 7. Press Done to save the shortcut. Press more... to edit the data or label before saving. 13.2.4 Editing a Shortcut To edit a shortcut, do the following: 1. Press . 2. Select Shortcuts, and press Select. The following message is displayed: “Select a Shortcut by pressing the key!” 3. Press the shortcut to edit. 4. Press more.... 5.
IP PHONE FOR MX-ONE™ 13.2.5 Deleting a Shortcut To delete a shortcut, do the following: 1. Press . 2. Select Shortcuts, and press Select. The following message is displayed: “Select a Shortcut by pressing the key!” 3. Press the shortcut to delete and press more.... 4. Scroll to Delete [selected shortcut], and press Select. A confirmation message is displayed. Note: Select Delete all shortcuts if you want to delete all your phone shortcuts. 5. Press Yes to confirm.
SETTINGS Note: To listen to a ring signal or melody before selecting it, press more... and then Play. 6. 13.3.1.1 Press Yes to confirm. Downloading Melodies Instead of standard ring signals, you can download up to 10 melodies to your phone. To download a melody from a specified server, do the following: 1. Press . 2. Select Sounds and press Select. 3. Select Ring Signals and press Select. Default Ring Signals is selected. 4. Press Select. 5. Navigate to Melody 1 (empty) and press Add.
IP PHONE FOR MX-ONE™ Delayed one muted There is a delay before the ring signal. After one ring, the signal is muted. The length of the delay can be changed by the system administrator. 13.3.2.1 Changing Alert For Incoming Calls To change the alert signal for incoming calls, do the following: 13.3.2.2 1. Press . 2. Select Sounds and press Select. 3. Select Alert and press Select. 4. Select Alert 1st call or Alert 2nd or 3rd call, and press Select. 5. Select an alert, and then press Set.
SETTINGS 1. Press . 2. Select Display and press Select. 3. Scroll to Phone Contrast and press Select. 4. Press the navigation keys, or the volume keys, to increase or decrease the contrast to a desired level. 5. Press Set and then Yes to confirm. Your setting is saved. 13.4.2 Modifying Brightness To modify the phone brightness, do the following: 1. Press . 2. Select Display and press Select. 3. Scroll to Phone Brightness and press Select. 4.
IP PHONE FOR MX-ONE™ 13.4.3 Modifying Brightness Hold Time To modify the brightness hold time, do the following: 1. Press . 2. Select Display and press Select. 3. Scroll to Brightness Hold time and press Select. You can modify the hold time to 1, 2, 5, 10, 30 or 60 minutes. 4. Press the navigation keys, or the volume keys, to set the desired brightness hold time. 5. Press Set and then Yes to confirm. Your setting is saved. 13.
SETTINGS 13.5.2 Keypad Characters To change the keypad character set, do the following: 1. Press . 2. Scroll to Language, and press Select. 3. Select Keypad Characters, and press Select. The default character set is displayed, along with a list of available character sets for the keypad. 4. Use the navigation keys to scroll the list and select the desired character set, and press Set. A confirmation message is displayed. 5. 13.6 Press Yes to confirm, or No to cancel.
IP PHONE FOR MX-ONE™ 13.7 Option Unit In section 2.12 Option Unit on page 27, you will find the detailed information on the option unit and how you install it. To modify the option unit settings, do the following: 1. Press . 2. Select Option Unit, and press Select. Note: Option Unit is available only when an option unit is installed. 3. 13.8 Select Busy signal, Extra bell, or Combined Bell/Busy, and press Select.
SETTINGS 13.9 Help You can easily get information on which software version is installed on your phone, the phone IP address, and the phone web address. To find this information, do the following: 1. Press . 2. Scroll to Help, and press Select. About Aastra 7434ip is displayed. 3. Press Select. Software version is displayed. 4. Select Phone IP Address and press Select to see the IP address. 5. Select Phone Web Address and press Select to see the web address.
IP PHONE FOR MX-ONE™ 14 Web Interface You can access your IP phone from a web interface. From the web, you can change the following settings: • • Contacts – Add to contacts – Delete all contacts Call list – • Delete call list Settings – Phone Shortcuts Note: If one (or more) KPU or DPU is attached to the phone, it is also possible to manage these shortcuts. Up to three panels can be visible; Panel 1 Shortcuts, Panel 2 Shortcuts, Panel 3 Shortcuts.
WEB INTERFACE 14.2 Phone Web Address Whether or not the Phone Web Address option is available in the Help menu, depends on how the phone is configured. Contact the system administrator for more information. To find out the web address of the phone, do the following: 1. Press . 2. Select Help and press Select. About Aastra 7434ip is displayed. 3. Press Select. 4. Select Phone Web Address, and press Select. The web address is displayed. 5.
IP PHONE FOR MX-ONE™ 14.3 Using the Web Interface To use the phone through the web interface, do the following: 1. Enter the phone web address or IP address in the address field of your web browser. 2. Enter your password (or PIN code) and click Log on. Note: Use the same password (or PIN code) as you use to log on your phone. If you have no logon password (or PIN code), you cannot log on to the web interface, unless the system administrator has enabled the default password Welcome.
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IP PHONE FOR MX-ONE™ 3. Expand the folder(s) to start edit data. To exit the web interface of the phone, press Log off. 14.3.1 Contacts Folder Click Contacts to see a list of the contacts stored in your phone. If you expand the Contacts folder, you can add and delete contacts. 14.3.1.1 Adding a Contact To add a new contact, do the following: 1. Expand Contacts. 2. Click Add to contacts. 3. Enter name and number. 4. Select a ring signal. 5. Click Add to contacts.
WEB INTERFACE 14.3.1.2 Editing or Deleting a Contact To edit or delete a name and number, do the following: 14.3.1.3 1. Click Contacts. 2. Click the name to edit or delete. 3. Do any of the following: • Make the changes and click Save to save. • Click Delete to delete the current name and number. • Click Back to exit the edit and delete menu without any changes. Deleting All Contacts To delete all your contacts, do the following: 1. Expand Contacts. 2. Click Delete contacts.
IP PHONE FOR MX-ONE™ 14.3.2.2 Deleting All Names And Numbers To delete all names and numbers from the call list, do the following: 1. Expand Call List. 2. Click Delete call list. A confirmation message is displayed. 3. 14.3.3 Click OK to delete the call list. Settings - Shortcuts 1. Expand Settings. The submenus are shown. 2. Click the submenu to be changed: • Phone Shortcuts.
WEB INTERFACE 3. Enter new characters. 4. Click Save. The key table is shown with the edited number or code. 14.3.3.3 Deleting a Shortcut To delete a shortcut, do the following: 1. Click the underlined number or code for the key to be deleted. 2. Click Delete. The key table is shows a “_” for that key. 14.3.4 Settings - Sounds To change the hearing level settings, do the following: 1. Expand Settings. The submenus are shown. 2. Click Sounds.
IP PHONE FOR MX-ONE™ 15 Troubleshooting This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following list if you encounter any problems. If this checklist does not cover the problem, contact the system administrator. If others have similar problems, there may be a system error. Fault / Display The phone is locked Probable cause Disturbance on the network.
LIST OF FEATURES AND PROCEDURES 16 List of Features and Procedures Table 5 Features and Procedures summarizes the procedures available for the Aastra 7434ip phone.
IP PHONE FOR MX-ONE™ CALL PICK UP - individual Press key 8 - group *8# CALL WAITING - not applicable COMMON SPEED DIALING NUMBERS see List of speed dialing numbers CONFERENCE Press soft key or shortcut key EXTERNAL FOLLOW-ME - to order *22# route access code and external number # - to cancel #22# - to order from another extension *22* extension number to divert # route access code and external number# North America: *23* extension number to divert # route access code and external number
LIST OF FEATURES AND PROCEDURES - to order from another extension *21*extension number to divert * number of follow-me position# - to cancel from another extension #21*diverted extension number# GENERAL DEACTIVATION #001# INQUIRY - to initiate Line - to revert to original party Press the line key where the original party is parked INTRUSION Press key 4 LAST EXTERNAL NUMBER REDIAL *** MANUAL MESSAGE WAITING - to order *31* extension number # - to cancel #31# - to reply *32# NIGHT
IP PHONE FOR MX-ONE™ TRANSFER 119 Press soft key or shortcut key 6/1553-DBC 434 01 Uen D 2012-02-22
SUFFIX DIGITS AND FEATURE CODES 17 Suffix Digits and Feature Codes This section describes the country specific suffix digits and feature codes that are relevant for the Aastra 7434ip IP phone used in the MX-ONE environment.
IP PHONE FOR MX-ONE™ 121 Choice of Language 08 Ordering or Cancellation of Active List (Personal Number) 10 Follow Me 21 United Kingdom: 2 External Follow Me 22 North America: 23 Ordering or Cancellation of Interception Message 23 North America: 24 Print Interception Message 26 Sweden: N/A Manual Message Waiting 31 Cancellation of Message Waiting 31 North America: 56 Automatic Call Back, Cancellation 37 North America: 6 Malicious Call Tracing 39 Calling Line Identification Restri
SUFFIX DIGITS AND FEATURE CODES Customer Identity Storage 77 Answer on Group Call Pick-up, and Answer on Night Time Connection (* and # in the service code can be excluded) 8 Finland: 0 North America: 59 Sweden: 0 Ordering of Night Time Connection 84 North America: 8 Repetition of the Last External Number Dialed *** Finland: **0 Sweden: **0 6/1553-DBC 434 01 Uen D 2012-02-22 122
