User guide

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ALL FORWARDING
7.3.5 Designing and Ordering Your Search Profiles
The search profiles are installed and changed by the system adminis-
trator. In order to set up your profiles, copy the setting form in 7.4
Settings Form For Search Profiles on page 58, and fill in the details for
your new or changed profiles and submit the form to the system admin-
istrator.
Note: If a profile handling application is connected to your system, you
can edit profiles through your intranet. See separate instructions
for the application.
When you are creating your search profiles, you should consider the
following:
• Avoid ring times longer than 45 seconds for your profiles.
Callers typically hang up after 3-6 ring signals.
• Consider the time you need to react and answer on each answering
position in your profile. You might need up to 15 seconds to react
and answer a call on a desk or cordless phone, and 20-25 seconds
for a mobile phone.
• There must be an answering position at the end of every profile
(VoiceMail or operator/secretary). If not, calls may be unanswered.
• Consider how you want incoming calls to be handled while you are
busy on a phone. Available options are:
– Activate Free on Busy (if available)
– Follow-me to VoiceMail
– Follow-me to the operator
• If an answering machine, a fax or other answering device is used
as an early answering position, it might interfere with the searching.
Disconnect the answering device, or design the ring times so they
do not affect the searching.
• If the system allows only one single profile, design the profile with
your 2-3 most frequently used positions. If you add more numbers,
there is a risk that the caller might hang up before a latter position
is called.
• Make sure you use as few answering positions as possible for each
profile. Profile examples:
–In office
–At home
–Traveling
– Absent/not reachable