Aastra Model 6867i SIP IP Phone User Guide for Clearspan Release 3.3.
Software License Agreement Aastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Content Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Muting Your Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Icom (Intercom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Welcome The Aastra 6867i is a 9-line SIP phone designed for power users who demand a lot from both their phones and their networks. The Aastra 6867i provides remarkable HD wideband audio and an enhanced speakerphone that utilizes dual microphones and advanced audio processing to achieve richer and clearer handsfree conversations.
Welcome Requirements The 6867i requires the following environment: • SIP-based IP PBX system or network installed and running with a SIP account created for the 6867i phone • Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS) • Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps] recommended) • Category 5/5e straight-through cabling (Category
Getting Started Getting Started The 6867i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 6867i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The phone displays the following startup screens.
Getting Started The 6867i phone then checks settings and looks for new configuration and firmware updates from a configuration server. This may take a few moments while the phone downloads the latest updates. Note: New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your System Administrator and should be scheduled during non-business hours or slow call periods.
Getting Started When the configuration update is complete, the phone displays the following screens and then displays the Home screen. Auto Install Process If your System Administrator uses the Auto Install application, you will be prompted to enter and confirm the Device ID after the initial startup screens display. A configuration file is then created, and the phone restarts.
Getting Started If your phone did not successfully connect to the network, the Network Disconnected prompt appears on the display, and the telephone status light turns on. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when it is reconnected and remove the Network Disconnected prompt from the screen. However, if changes have been made to your phone’s network settings, you may need to restart your phone.
Getting Started The following table identifies and describes the phone/line status indicators on the Home screen. Icon Description Phone Locked - The lock icon displays on the Home screen indicating that the phone is in a locked state preventing the phone from being used and preventing any changes from being made to the phone. Voicemail - The voicemail icon displays on the Home screen only if you have new messages waiting. The number in the red circle indicates how many new messages you have.
Getting Started This screen displays the following bottom keys: • Dial • Conf (Conference) • Xfer (Transfer) These keys are context-sensitive and cannot be changed. The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6867i has three softkeys configured that are viewable on the next softkey “page”.
Getting Started Detailed-View Call Screen The Detailed-View Call screen brings into focus all the information available for a specific call. It is the default screen displayed for all active point-to-point calls.
Getting Started Multi-View Call Screen The Multi-View Call screen allows you to manage your calls more efficiently when you have more than one call in progress. It is particularly useful in transfer and conference scenarios. All pertinent information from the Detailed-View Call screen is also available on the Multi-View Call screen but information for two remote parties can be seen simultaneously.
Getting Started UI Navigation UI navigation is easily performed using the navigation keys located to the right of the LCD screen. Navigation Keys/ Select Button The 3 and 4 navigation keys are used to switch to the different screens and the 5 and 2 keys are used to highlight and scroll through the different lines/calls on the respective screen. Pressing the center button selects/sets options and performs various actions (such as dialing out when in the Directory, Callers, and Redial Lists).
IP Phone Keys IP Phone Keys Key Panel The following sections describe the various 6867i phone key functions and how they can help you make and manage your calls and caller information.
IP Phone Keys Key Descriptions The following table describes the keys on the 6867i: Key Description Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Hold Key - Places an active call on hold. To retrieve a held call, press the Hold key again or press the Pickup softkey offered on the display. Options Key - Accesses services and options to customize your phone.
IP Phone Keys Key Description Presence Key - Accesses the partial and full contact presence information screens, which provide more detailed information about the selected contact. Left Softkeys - Six programmable keys that allow you to easily perform up to 20 specific functions and access enhanced services provided by third parties (e.g. XML applications). Bottom Softkeys - Four programmable keys that support up to 18 functions.
Making Calls Making Calls This section describes ways to make calls on your 6867i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset • Pressing or • Pressing a line/call appearance button At the dial tone, enter the number you wish to call. Note: After dialing the number, the phone has a short delay before sending the call.
Making Calls Pre-Dialing a Number You can also make a call by pre-dialing a number. Pre-dialing lets you view a number before you dial. With the phone in an idle state and on-hook, simply use the dialpad to enter the number you wish to call. Redialing a Number By default, the 6867i has a dedicated Redial key. Pressing the Redial key displays the Redial List. The redial list is available during active calls.
Making Calls 2. Press 4 to see more detailed information about they redial entry. Note: The detailed view screen contains the picture ID of the called party (if available), the date and time of the outgoing call, whether or not the call was answered, the line on which the call was placed, call duration (if the call was answered), any applicable call feature indicators, and the caller ID details. 3. To dial the displayed number while in the Redial List, press the the handset, or press any of the line keys.
Making Calls On the 6867i, there are three options for the headset microphone volume: Low, Medium, and High. For information about configuring the headset microphone volume, see “Headset” on page 38. Follow these steps to make and receive calls using a headset. 1. Ensure that you have selected a headset audio mode. 2. Turn the phone over and locate the headset jack marked f. If you have a headset with an RJ9/RJ22 4-pin connector, insert the headset cord into the jack until it clicks into place.
Receiving Calls Receiving Calls When a call is ringing at your extension, the inbound callers name, extension, picture ID (if applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED flashes quickly for the incoming call. For information about automatically rejecting or redirecting incoming calls, refer to “Call Forward Key” on page 49 and “Do Not Disturb (DND) Key” on page 55. Answering an Incoming Call • For handsfree operation, press incoming call.
Handling Calls Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or create a conference call. Placing a Call on Hold You can place an active call on hold by pressing the retrieve the call. key. When you place a call on hold, only your phone can 1. Connect to the call (if not already connected). 2. Press the key. The screen displays the icon indicating the call is on hold.
Handling Calls Direct Transfer The 6867i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the key or Xfer softkey and the direct transfer will be performed. Transferring Calls Use the following procedure to transfer a call to another extension. 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2.
Handling Calls Transferring an Existing Call to Another Existing Call 1. Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold). Note: Direct transferring can be performed in either the Mult-View Call screen or Detailed View Call screen. 2. Press the 5 or 2 navigation keys to highlight the party to whom you wish to transfer the active call. 3. Press the key or Xfer softkey. The active call will be transferred.
Handling Calls 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the key or Xfer softkey. 3. Press the Directory Lookup key and select a contact. 4. To complete a blind transfer, press the Transfer key again before the receiving end answers. To complete a consultative transfer, press Dial to call the contact. Remain on the line to speak with Party 2 before pressing the Transfer key again to transfer Party 1 to Party 2.
Handling Calls Creating Conferencing Calls The 6867i IP phone has a dedicated Conference key. You can use this hard key to create conference calls or use the Conf softkey offered on screen when in a connected call. Setting Up a Conference Call Use the following procedure to create a conference call. 1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the key. A line opens up. 2.
Handling Calls 7. Press the key or Conf softkey again to add Party 3 to the conference. Party 2 and Party 3 will connect with you to form a conference call. 8. To drop a party from the conference, use the 5 or 2 navigation keys to highlight the desired party and press the Drop key. Creating a Conference Call By Joining Two Existing Calls 1. Ensure you are on an active call with one of the parties with whom you wish to create a conference (the other party should be placed on hold).
Handling Calls 2. Press the 5 or 2 navigation keys to highlight the party you wish to conference in. 3. Press the key or Conf softkey. The two parties will connect with you to form a conference call. Ending a Conference and Transferring Remaining Parties When the Host hangs up from a conference, the conference ends. Other participants can hang up and leave the remaining parties connected. Muting Your Audio You can use the key to mute the handset, headset, or speakerphone.
Options Menu Options Menu You can customize your phone by pressing the tomize the following phone settings. key and accessing the IP phone UI. These options allow you to cus- Caution: Consult with your System Administrator before changing any of the phone settings in the Options menu.
Options Menu Note: The Advanced options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Accessing the IP Phone Options 1. Press on the phone to enter the Options List. 2. To go to an option, use 3 and 4 to navigate to the main option and 5 and 2 to scroll through the sub options. 3. Press the button or Select softkey to select an option. 4.
Options Menu 3. Press the 2 key to highlight the Input Language option. 4. With Input Language highlighted press the 4 key to move to selection column. Use the 5 and 2 keys to scroll through and choose the desired input language. Valid values are: • English (default) • Français (French) • Español (Spanish) • Deutsch (German) • Italiano (Italian) • Português (Portuguese) • Русский (Russian) • Nordic Note: Available input languages are dependent on the configuration enabled by your System Administrator. 5.
Options Menu Time Format, Daylight Savings, and Date Format 1. Press on the phone to enter the Options List. 2. Navigate to the Time and Date > Settings option and press the button or Select softkey. 3. With Time Format highlighted press the 4 key to move to selection column. 4. Use the 5 and 2 keys to scroll through and choose the desired time format. Valid values are 12 Hour and 24 Hour (the default is 12 Hour). 5.
Options Menu 9. With Date Format highlighted press the 4 key to move to selection column. 10.Use the 5 and 2 keys to scroll through and choose the desired date format. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY • MMM DD • DD MMM YYYY • WWW DD MMM • DD MMM • DD.MM.YYYY 11.Press the Save softkey to save your changes. Note: The time and date formats you configure are applicable to the Home screen, as well as the Callers and Redial lists.
Options Menu Date and Time With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server. The phone will use the time from Time Server 1 unless it is not configured or unavailable, in which case it will move on to Time Server 2, and if necessary Time Server 3. Alternatively, you can set the date and time manually. 1. Press on the phone to enter the Options List. 2.
Options Menu Lock The Lock option allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings and helps keep your system secure. You can change your user password using the IP phone UI. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The default password is an empty string (i.e. leave the field blank). Password 1.
Options Menu 2. Navigate to the Lock > Phone Lock option and press the button or Select softkey. 3. At the Lock the phone? prompt, press the Lock softkey or navigate to the Yes button and press the button. The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting Indicator (MWI) will turn on. Note: Alternatively, if configured, you can lock the phone by simply pressing a Lock softkey. Unlocking the Phone Using the IP Phone UI 1.
Options Menu Status The Status option on the IP phone displays the status of your phone to the LCD display. This option allows you to view your phone’s: • Firmware information including firmware version and boot version • Network status including your phone’s IP, MAC address, and LAN/PC port information • Storage information including how many records are stored in your Callers and Redial lists • Error messages from the last reboot or startup • Copyright information 1.
Options Menu • Storage Note: If the Callers List or Redial List is full, the Storage screen displays information regarding the age of the oldest record stored in memory for the respective list instead of the total number of records stored. • Error Messages Note: Press the Copyright softkey to view copyright information.
Options Menu Audio The Audio option on the IP phone allows you to set the audio mode for your IP phone, configure headset settings, and personalize ring tones and tone sets. Audio Mode The 6867i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Options Menu Headset The Headset option allows you to set the volume level for the headset microphone and also allows you to enable/disable DHSG. 1. Press on the phone to enter the Options List. 2. Navigate to the Audio > Headset option and press the button or Select softkey. 3. With Headset Mic Vol highlighted press the 4 key to move to selection column. 4. Use the 5 and 2 keys to scroll through and choose the desired volume setting. Valid values are: • Low • Medium (default) • High 5.
Options Menu The following table identifies the valid settings and default values for each type of configuration method.
Options Menu Follow these steps to configure Tone Sets using the IP phone UI. 1. Press on the phone to enter the Options List. 2. Navigate to the Audio > Tone Sets option and press the button or Select softkey. 3. Use the 5 and 2 keys to scroll through and choose the desired tone set. Valid values are: • Australia • Brazil • Europe • France • Germany • Italy • Italy2 • Malaysia • Mexico • Brazil • Russia • Slovakia • UK • US (default) 4. Press the Save softkey to save your changes.
Options Menu You can set the brightness level and timer using the IP phone UI only. 1. Press on the phone to enter the Options List. 2. Navigate to the Display option and press the button or Select softkey. 3. Use the 3 and 4 navigation buttons to increase or decrease the intensity of brightness on the LCD. 4. Press the 2 key to highlight Brightness Timer. 5. Enter a value, in seconds, using the dialpad keys. You can set the timer from 1 to 7200 seconds. Default is 600 (10 minutes). 6.
Options Menu 3. Use the 5 and 2 keys to scroll through and enable (On) or disable (Off ) the live dialpad feature. 4. Press the Save softkey to save your changes. Speed Dial Edit You can use the Options menu to create or edit a press-and-hold speed dial key that is only saved locally on the phone. 1. Press on the phone to enter the Options List. Navigate to the Dialpad > Speed Dial Edit option and press the button or Select softkey.
Options Menu Restart You may want to restart your phone to check for updates on the server or you may occasionally need to restart your phone for configuration changes to your phone or network settings to take effect. You may also need to restart your phone if you have been asked to do so by your System Administrator or should you experience any unexpected behavior. 1. Press the button on the phone to enter the Options List. 2. Navigate to the Restart option and press the button or Select softkey. 3.
IP Phone Keys IP Phone Keys Line and Call Appearances The 6867i has two hard line/call appearance buttons each with a corresponding status light. Line/Call Appearances These line/call appearance buttons and lights can represent physical lines, calls for your extension, or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call.
IP Phone Keys When you press the key, you are able to view the contact’s BLF details (if a BLF key is selected), Picture ID (if applicable), as well as all the phone numbers of the contact saved in your phone’s memory. 1. While on the Home Screen, press the key. 2. Press a left softkey that is configured with BLF or Speed Dial functionality. The contact information screen will be displayed. Note: To switch to another contact, simply press the desired BLF or Speed Dial softkey. 3.
IP Phone Keys Your System Administrator can assign the following functions to the programmable keys and softkeys on the phone or expansion module.
IP Phone Keys Softkey Type Default States Intercom Idle, Connected, Incoming, Outgoing, Busy (None) All states disabled. Paging All states disabled. Park Connected Phone Lock All states disabled.
IP Phone Keys BLF (Busy Lamp Field) Notes: • BLF functionality can only be programmed on the left softkeys. • BLF feature availability is dependent on your call manager. Contact your System Administrator for more information. The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone.
IP Phone Keys extension, similar to the BLF key functionality. Changes of the state of the monitored extension are indicated by the key’s graphical button image as well as the key’s LED. • BLF/Xfer and Blind Transfer Calls: When the focused line is in the connected state, pressing the BLF/Xfer key transfers the call to the extension unconditionally, disregarding the status of the monitored extension.
IP Phone Keys Call Logs Call Logs is a stored log of your incoming calls. Your System Administrator can assign the Call Logs key to any softkey on the phone. Pressing the Call Logs key displays the most recent received, placed, and missed calls that you can view and dial. You can also add a phone number to your speed dial list. 1. Press the Call Logs key. 2. Select Dialed, Received, or Missed. 3. Use the 2 and 5 keys to scroll through the line items in the Call Logs. 4.
IP Phone Keys Callers List By default, the 6867i has a dedicated Callers List key. However, your System Administrator can assign the Callers List key to any key on the left or bottom keys on the phone. Callers List Key The Callers List is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called your phone. Note: For more information about the Callers List, see “Callers List” on page 51. The Callers List is a stored log of your incoming calls.
IP Phone Keys Notes: • When the Callers List is full, the oldest call records are deleted to accommodate the information of new callers. • If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a softkey or the Directory, the Callers List display the same name and number. Accessing and Using the Callers List 1. Press the key. 2. Use the 5 and 2 keys to scroll through the entries in the Callers List. 3.
IP Phone Keys 3. Press the Edit softkey. 4. Using the dialpad keys, edit the number. Note: To move the cursor one digit to the right, press the 4 navigation key. To erase one digit to the left of the cursor, press the Backspace softkey. 5. To dial the new number, press the button, press , lift the handset, or press any of the line keys or 6. To copy the new number to the Directory, press the Copy softkey.
IP Phone Keys 3. Press the Delete softkey. 4. Press the Delete All softkey to erase all items. Missed Calls Indicator The IP phone has a missed calls indicator that increments the number of missed calls to the phone. The number of calls that have not been answered increment on the phone’s Home screen as # Missed Calls. As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List.
IP Phone Keys Conference Key By default, the 6867i has a dedicated Conference key. However, your System Administrator can assign the Conference key to any key on the left or bottom keys on the phone. Note: For more information about conferencing, see “Creating Conferencing Calls” on page 24. Directory Lookup By default, the 6867i has a dedicated Directory key. However, your System Administrator can assign the Directory key to any top or bottom softkey on the phone.
IP Phone Keys Flash Your System Administrator can set a key to generate a flash event when it is pressed on the 6867i by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Icom (Intercom) On the 6867i you can use the Icom key to automatically connect with a remote extension. Using the Icom Key 1. Press the Icom key. 2.
IP Phone Keys The following procedure describes the use of the Paging key on the IP phone. Notes: • The recipient of a paging call can set a global DND to ignore any incoming pages. • For incoming paging, the phone uses the Intercom configuration settings. The incoming page is dependent on the Allow Barge In parameter setting and the idling/on call state. 1. On the IP phone, press the softkey or expansion module key you configured for Paging.
IP Phone Keys Unlock the Phone 2. Press the UNLOCK key. A password prompt displays. 3. Enter your user password and press ENTER. The phone unlocks. The LED for the key AND the Message Waiting Lamp go OFF. The “Lock” label appears next to the key you just pressed. Redial By default, the 6867i has a dedicated Redial key. However, your System Administrator can assign the Redial key to any key on the left or bottom keys on the phone. The Redial List stores information for up to the last 100 numbers you called.
IP Phone Keys Deleting an Entry In the Redial List 1. Press once to access the Redial List. 2. Use the 5 and 2 keys to scroll through the entries in the Redial List. 3. Press the Delete softkey. 4. Press the Delete softkey to erase the entry. Deleting All Entries In the Redial List 1. Press once to access the Redial List. 2. Press the Delete softkey. 3. Press the Delete All key to erase all items.
IP Phone Keys Creating a Speed Dial Using Speed Dial 8 or Speed Dial 100 You can use the Speed 8 or Speed 100 softkeys, if available, to create speed dial functions that are saved on the Clearspan system. 1. Press the Speed 8 or Speed 100 softkey. 2. Select Options, and then select Add. 3. For Enter Speed Code, enter a speed dial code to apply to the speed dial entry using the keypad keys. You can enter a number from 0 to 99. 4. Press Done to move to the next field. 5.
IP Phone Keys 3. Press the 2 key to move to the Number field (if applicable) and enter a number for the speed dial key using the dialpad keys. 4. Press the 2 key to move to the Line field and select a line to apply to the key. This is the line that the phone opens to dial the number after you press the respective Speed Dial key. By default, the phone uses Line 1 for the Speed Dial key. If you want to use a different line, press the 3 or 4 keys to select another line. 5.
IP Phone Keys ing the line key again. • Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed Dial/Xfer key forwards the call to the predefined extension. Sprecode Key Your System Administrator can set a key to automatically activate specific services offered by the server by setting a key to Sprecode. For example, if the sprecode value of *82 is configured, then by pressing the key, *82 automatically activates a service provided by the server.
Additional Features Additional Features This section describes additional features you can use on the 6867i phone. A multitude of other features are available depending on whether or not your System Administrator has configured them for use. Contact your System Administrator for feature availability and usage information.
Additional Features Group Paging Push-to-Talk and Instant Group Call (Clearspan) Your System Administrator can configure the phone to use paging through the Clearspan system. The Clearspan group paging feature allows you (using SIP signaling) to unidirectionally page a predefined group of users by dialing an assigned DN or extension. The group is called and connected in a multi-way conference with the caller. When the group members’ phones are set to Auto-Answer, their phones automatically answer the page.
Additional Features Auto-Answer/Play Warning Tone The auto-answer feature on the IP phone allows automatic answering for an Intercom call. If Auto-Answer is enabled, the phone automatically answers an incoming intercom call. If Play Warning Tone is also enabled, the phone plays a tone to alert you before answering the intercom call. If Auto-Answer is disabled, the phone treats the incoming intercom call as a normal call. Auto-Answer and Play Warning Tone are enabled by default.
Additional Features Refer to the following example. SCA phone 1 answers. When 2 and 3 pickup, 1 can hang up. Phone A calls the SCA number and all the phones in the SCA environment ring. Note: A user can place a call on hold while in an SCA bridged call, by pressing the SCA line key. SCA phone 2 joins by pressing SCA line. When phone 1 hangs up, 2 is still connected. Phone 2 can press the line key to put SCA call on hold leaving 3 still connected to 1. SCA phone 3 joins by pressing SCA line.
Additional Features Line Keys State Line LED for Local Line LED for Remote Idle Off Off Seized Solid Green Solid Red Progressing (outgoing call) Green Solid Red Alerting (incoming call) Flashing Red Off Active Solid Green Solid Red Held Slow Flashing Green Slow Flashing Red Hold Private Slow Flashing Green Solid Red Bridge-Active Solid Green Solid Red Bridge-Held Slow Flashing Green Solid Red Softkeys State Softkey Image for Local Softkey LED for Local Softkey Image for Remo
Additional Features Stuttered Dial Tone Your System Administrator can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. Switch UI Focus to Ringing Line Your System Administrator can configure a feature on the 6867i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call.
Model M680i and M685i Expansion Modules Model M680i and M685i Expansion Modules The 6867i IP phone offers two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. The M685i provides three pages of 28 softkeys (for a total of 84 programmable softkeys), with each softkey providing an LED and graphical UI for call status indication. The M685i features a 4.3” 480x272 pixel color backlit LCD display. The M680i provides 16 keys on the dialpad.
Troubleshooting Solutions Troubleshooting Solutions Why is my display blank? Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the Connecting to the Network and to Power section in the Aastra 6867i Installation Guide for details.
Clearspan Feature Access Codes Clearspan Feature Access Codes Feature Access Codes (FACs) can be set up as Speed Dial numbers and assigned to keys, or dialed directly from the keypad. The following are the default feature access codes. If the codes are customized for your site, contact your System Administrator for information. Because Clearspan features are available by license only, you may not have access to all of them.
Clearspan Feature Access Codes Code Name Definition *67* Call Forwarding Busy Interrogation Allows the user to get the current status and destination of the Call Forwarding Busy service. The status is active or inactive and the destination is voice mail or the current forwarding number. *40 Call Forwarding Busy To Voice Mail Activation Redirects incoming phone calls to voice mail when his user is on the phone.
Clearspan Feature Access Codes Code Name Definition *69 Call Return Call the phone number of the last received call. Calls can be returned only to numbers that are acceptable according to the user’s Outgoing Calling Plan. #92# Call Return Number Dele- Allows the user to delete the last incoming number for the Call Return service. tion *43 Call Waiting Persistent Activation Turns on the Call Waiting service for all calls.
Clearspan Feature Access Codes Code Name Definition *96 Legacy Automatic Callback Invocation Allows users to camp on a busy called party. When the user dials the feature access code after a call to a busy destination, a callback request is created and the user is automatically called back when the called party hangs up. #96 Legacy Automatic Callback Cancelation Cancels all active Legacy Automatic Callback requests. *12 Location Control Activation Allows users to activate a location.
Limited Warranty Aastra warrants this product against defects and malfunctions in accordance with Aastra's authorized, written functional specification relating to such products during a one (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period.
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Disclaimer Aastra will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright © 2014 Mitel Networks Corporation, www.aastra.com.
