User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods for Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line Keys and Programmable Keys
- Multiple Line and Call Appearance Keys
- Programmable Keys
- Creating a Speed Dial Key
- Editing Speed Dial Keys
- Do Not Disturb (DND) Key
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Last Call Return Key
- Call Forward Key
- Speeddial/Xfer
- Speeddial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Services Key
- Phone Lock Key
- Paging Key
- Save Key
- Delete Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Preferred Line and Preferred Line Timeout
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Star Codes
- Other Features
- Troubleshooting Solutions
- Why is my display blank?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer
Managing Calls
41-001522-00 REV00 – 04.2014 89
DND and Call Forward
The 6863i has a feature that allows you to configure Do Not Disurb (DND) and Call Forward (CFWD) for multiple accounts
on the phone. You can set specific modes for the way you want the phone to handle DND and CFWD. The three modes you
can set on the phone for these features are:
• Account
• Phone
• Custom
The following paragraphs describe account-based DND and CFWD:
• DND Configuration
• Call Forward Configuration
DND Configuration
Do Not Disturb (DND) is a feature on the phone that prevents the phone from ringing and receiving incoming calls. When
DND is enabled with CFWD, any incoming calls can be call forwarded to voicemail or another number. See “Call Forward
Configuration” on page 94 for more information about call forwarding to other numbers.
On the 6863i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three
modes for DND using the Aastra Web UI at the path,
Basic Settings > Preferences > General > DND Key Mode: Account, Phone
(default)
, and Custom. DND performs according to the mode you set.
You can then configure a DND key for the phone using the Aastra Web UI at the path, Operation > Programmable Keys. You
can enable and disable DND by toggling the key or by setting DND for a specific account at the path,
Basic Settings > Account Configuration. Once you enable DND, DND On displays on the LCD for the applicable account.
The following describes the key behavior for each DND mode.
• Account: The DND key toggles the account in focus on the IP phone UI, to ON or OFF if DND enabled for that account.
• Phone (default): The DND key toggles all accounts on the phone to ON or OFF.
• Custom: The DND key displays custom screens on the IP phone UI. User can select whether to enable/disable DND per
account, enable DND on all accounts, or disable DND on all accounts.
Note:
If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the
mode was set to Phone.
Notes:
• If you make changes to the configuration for DND via the IP phone UI, you must refresh the Aastra Web UI screen to see
the changes.
• If DND is enabled for an account, the Message Waiting Indicator (MWI) LED will turn on when the DND-enabled
account is in focus.
John Smith
DND On
Tue Aug 20 2:55pm
L1