User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods for Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line Keys and Programmable Keys
- Multiple Line and Call Appearance Keys
- Programmable Keys
- Creating a Speed Dial Key
- Editing Speed Dial Keys
- Do Not Disturb (DND) Key
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Last Call Return Key
- Call Forward Key
- Speeddial/Xfer
- Speeddial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Services Key
- Phone Lock Key
- Paging Key
- Save Key
- Delete Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Preferred Line and Preferred Line Timeout
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Star Codes
- Other Features
- Troubleshooting Solutions
- Why is my display blank?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer
Managing Calls
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Callers List
The Callers List is a stored log of your incoming calls. The 6863i IP phone stores information for up to 200 incoming calls in
the Callers List. Your phone logs the number and name (if available) of the caller, when they last called, and the number of
times they tried to reach you.
You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a displayed
line item in the Callers List.
Callers List Icons
Accessing the Callers List
Notes:
• When the Callers List is full, the oldest call records are deleted to accommodate the information of new callers.
• If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name
in the Directory, the Callers List display the same name and number.
Icon Description
Indicates an unanswered call in the Callers list.
Indicates an answered call in the Callers list.
IP Phone UI
1. Press the programmed Callers List key. Press 2 and 5 to move through the Callers List. Press 2 to see the most
recent call, or 5 to see the oldest call on your list.
2. To dial the displayed number just press , lift the handset, or press any Line keys.
3. Press the key to cancel.
Callers List Key