User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods for Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line Keys and Programmable Keys
- Multiple Line and Call Appearance Keys
- Programmable Keys
- Creating a Speed Dial Key
- Editing Speed Dial Keys
- Do Not Disturb (DND) Key
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Last Call Return Key
- Call Forward Key
- Speeddial/Xfer
- Speeddial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Services Key
- Phone Lock Key
- Paging Key
- Save Key
- Delete Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Preferred Line and Preferred Line Timeout
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Star Codes
- Other Features
- Troubleshooting Solutions
- Why is my display blank?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer

Handling Calls
41-001522-00 REV00 – 04.2014 77
Creating a Conference Call by Joining Two Existing Calls
Centralized Conferencing (for Sylantro and BroadSoft Call Managers)
The 6863i allows you to create multiple conferences with unlimited participants (depending on your server limitations)
when your Administrator enables Centralized Conferencing.
If your Administrator does not enable Centralized Conferencing, then the 6863i uses Local Conferencing by default.
Your Administrator can configure Centralized Conferencing globally on all lines or on specific lines. Although, for the glo-
bal setting to work, you must configure the lines with the applicable phone number.
Using Centralized Conferencing
Use the following procedure to create a conference call using centralized conferencing.
Setting Up a Conference and Adding Multiple Parties (for Sylantro and BroadSoft Call Managers)
7. Press the programmed Conference key again to add Party 3 to the conference. Party 1 (which is yourself), Party 2,
and Party 3 are all connected to a single conference.
8. To drop a party from the conference, use the 5 or 2 navigation key to select the party and press the 4Drop key.
IP Phone UI
1. Ensure you are on an active call with one of the parties with whom you wish to create a conference (the other party
should be placed on hold).
2. Press the 3 or 4 navigation keys to scroll to the party you wish to conference in.
3. Press the programmed Conference key.
The two parties will connect with you to form a conference call.
IP Phone UI
Note:
When Centralized Conferencing is enabled on your phone, local conferencing (or three-way conferencing) works as indi-
cated in the previous section, “Using Local Conferencing.” Joining two active calls in a conference also works as indicated
in the previous section, “Creating a Conference Call by Joining Two Existing Calls.”
Note:
You can have an unlimited number of parties in a conference (dependent on the limitations of the server.
1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the
key.
2. Call Party 2 by dialing their number (or answer an incoming call of a Party).
3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to Conference 1.
4. Press the programmed Conference key.
5. Enter the phone number of Party 3.
6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the Conference 1.
1
1. Martha Gold
2. François Dupont
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