User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods for Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line Keys and Programmable Keys
- Multiple Line and Call Appearance Keys
- Programmable Keys
- Creating a Speed Dial Key
- Editing Speed Dial Keys
- Do Not Disturb (DND) Key
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Last Call Return Key
- Call Forward Key
- Speeddial/Xfer
- Speeddial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Services Key
- Phone Lock Key
- Paging Key
- Save Key
- Delete Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Preferred Line and Preferred Line Timeout
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Star Codes
- Other Features
- Troubleshooting Solutions
- Why is my display blank?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer

Handling Calls
76 41-001522-00 REV00 – 04.2014
Conferencing Calls
The 6863i IP phone offers two methods of conferencing:
• Local conferencing (default method).
• Centralized conferencing (for Sylantro and BroadSoft call managers - Administrator must enable this method).
Local Conferencing
The 6863i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is
the default method of conferencing on the 6863i.
The following screen illustrates a connected local conference screen:
In a local conference call, you use the up and down arrow keys to scroll to a party on the list, the
4Drop key to drop a
selected party and the
3 Leave key to leave the conference.
Using Local Conferencing
Use the following procedure to create a conference call using local conferencing.
Note:
Your System Administrator can set your Conference key to speed dial a specific number. Contact your System Admin-
istrator for more information.
IP Phone UI
1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the
key. A line opens up.
2. Call Party 2 by dialing their number (or answer an incoming call of a Party).
3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference.
4. Press the programmed Conference key.
5. Enter the phone number of Party 3.
Note:
Users are able to edit the destination number by pressing the
3 navigation key, which acts as a Backspace key.
6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference.
1
1. Martha Gold
2. François Dupont
Leave Drop
1
1. Martha Gold
2.
Dial
1
1. Martha Gold
2. François Dupont
Drop