User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods for Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line Keys and Programmable Keys
- Multiple Line and Call Appearance Keys
- Programmable Keys
- Creating a Speed Dial Key
- Editing Speed Dial Keys
- Do Not Disturb (DND) Key
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Last Call Return Key
- Call Forward Key
- Speeddial/Xfer
- Speeddial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Services Key
- Phone Lock Key
- Paging Key
- Save Key
- Delete Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Preferred Line and Preferred Line Timeout
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Star Codes
- Other Features
- Troubleshooting Solutions
- Why is my display blank?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer
Handling Calls
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Transferring Calls
By default, the Transfer key is preprogrammed on Key 3 of the 6863i IP phone. You can use this programmable key to
transfer calls.
Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the
call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the
extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call
rings back to your extension.
Consultive Transfer
You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do
this, remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either
complete the transfer or cancel the transfer to go back to the original call.
Direct Transfer
The 6863i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have
the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Transfer key and the
direct transfer will be performed.
Transferring Calls
Use the following procedure to transfer a call to another extension.
IP Phone UI
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2. Press the programmed Transfer key.
Transfer Key