User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods for Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line Keys and Programmable Keys
- Multiple Line and Call Appearance Keys
- Programmable Keys
- Creating a Speed Dial Key
- Editing Speed Dial Keys
- Do Not Disturb (DND) Key
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Last Call Return Key
- Call Forward Key
- Speeddial/Xfer
- Speeddial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Services Key
- Phone Lock Key
- Paging Key
- Save Key
- Delete Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Preferred Line and Preferred Line Timeout
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Star Codes
- Other Features
- Troubleshooting Solutions
- Why is my display blank?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer
68 41-001522-00 REV00 – 04.2014
Making Calls
This section describes ways to make calls on your 6863i phone, using your handset, speakerphone or headset.
Dialing a Number
First, take the phone off-hook by:
• Lifting the handset
• Pressing or
• Pressing a line/call appearance key.
At the dial tone, enter the number you wish to call.
If you are unable to make calls within certain area codes, check with your System Administrator for any toll restrictions
placed on your extension that may restrict your access to long distance area codes or dialing prefixes.
When your party picks up, a timer appears on your display that records the length of your call.
If the Live Dialpad option is on, as soon as you press the first digit on the keypad the phone automatically selects the
next available line, go off-hook and dial as digits are pressed.
Using Handsfree Speakerphone
The handsfree feature allows you to speak to someone without using the handset.
Note:
After dialing the number, the phone has a short delay before sending the call. To send the call immediately, you can
press the
4 Dial key immediately after dialing the number. The phone sends the call without delay.
IP Phone UI
• To dial using hands free, first press and enter a number at the dial tone.
• To answer a call on your phone using handsfree, press or the line/call appearance key. Lift the
handset to switch switch from handsfree to the handset.
• When the handset is on hook, press
to disconnect the call.
Note:
When handsfree is on, the speaker light turns on.
L1
Dial