User guide

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Table Of Contents

Software License Agreement
Content
Welcome
- About This Guide
- Documentation
- Phone Features
- Requirements
- Installation and Setup
IP Phone Keys
- Key Panel
- Key Description
- Keypad Keys
Getting Started
- Plugging in and Starting the Phone
- Idle Screens
- Incomplete Configuration
- No Service
Methods for Customizing Your Phone
- Phone Options via the IP Phone UI
  - Simplified Options List
  - Using the IP Phone UI
- Phone Options via the Aastra Web UI
  - Using the Aastra Web UI
Phone Status
- Phone Status via IP Phone UI
- Phone Status via the Aastra Web UI
  - SIP Account Status
Customizing Your Phone
- Ring Tones and Tone Sets
  - Ring Tones
  - Configuring Ring Tones and Tone Sets
- Display
  - Contrast Level
- Live Dialpad*
  - Enabling/Disabling Live Dialpad
- Set Audio
  - Audio Mode
- Time and Date
- User Password
  - Setting a User Password
- Resetting a User Password
- Restarting Your Phone
- Phone Lock
  - Locking/Unlocking a Phone
- Emergency Dial Plan
  - Defining an Emergency Dial Plan
Line Keys and Programmable Keys
- Multiple Line and Call Appearance Keys
- Programmable Keys
- Creating a Speed Dial Key
  - Speed Dial Prefix
  - Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys)
  - Creating a Speed Dial Using the Speed Dial Edit Option
  - Creating a Speed Dial Using a Programmable Key in the Aastra Web UI
  - Creating Speed Dial Key Using Keypad Speed Dial in the Aastra Web UI
- Editing Speed Dial Keys
  - Editing a Speed Dial on a Programmable Key
  - Editing a Speed Dial Using Keypad Speed Dial in the Aastra Web UI
- Do Not Disturb (DND) Key
  - Configuring a DND Key
- XML Key
  - Configuring an XML Key
  - Accessing the XMLApplication
- Flash Key
  - Configuring a Flash Key
- Sprecode Key
  - Configuring a Sprecode Key
- Park/Pickup Keys
  - Configuring Park/Pickup Keys
  - Using the Park Call/Pickup Parked Call Feature
- Last Call Return Key
  - Configuring a Last Call Return Key
- Call Forward Key
  - Configuring a Call Forward
- Speeddial/Xfer
  - Speeddial/Xfer Key Requirements and Functionality
  - Configuring a Speeddial/Xfer Key
- Speeddial/Conf
  - Configuring a Speeddial/Conf Key
- Directory Key
  - Configuring a Directory Key
- Callers List Key
  - Configuring a Callers List Key
- Redial Key
  - Configuring a Redial Key
- Conference Key
  - Configuring a Conference Key
- Transfer Key
  - Configuring a Transfer Key
- Intercom Key
  - Configuring an Intercom Key
  - Using the Icom Key
- Services Key
  - Configuring a Services Key
  - Using the Services Key
- Phone Lock Key
  - Configuring a Phone Lock Key
- Paging Key
  - Configuring a Paging Key
  - Using the Paging Key
- Save Key
  - Configuring a Save Key
- Delete Key
  - Configuring a Delete Key
- None Key
  - Setting a None Key
Making Calls
- Dialing a Number
- Using Handsfree Speakerphone
- Redial
- Mute
Receiving Calls
- Answering an Incoming Call
- Sending an Incoming Call to Voicemail
Handling Calls
- Placing a Call on Hold
- Transferring Calls
- Conferencing Calls
- Ending Calls
Managing Calls
- Directory
- Callers List
- DND and Call Forward
Additional Features
- Display DTMF Digits
  - Configuring Display of DTMF Digits
- Play Call Waiting Tone
  - Configuring Call Waiting Tone
- Stuttered Dial Tone
  - Configuring Stuttered Dial Tone
- XML Beep Support
  - Configuring XML Beep Support
- Status Scroll Delay
  - Configuring Status Scroll Delay
- Switch UI Focus to Ringing Line
  - Configuring Switch Focus to Ringing Line Using the Aastra Web UI
- Call Hold Reminder During Active Calls
  - Configuring Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
  - Configuring Call Hold Reminder
- Call Waiting Tone Period
  - Configuring Call Waiting Tone Period
- Preferred Line and Preferred Line Timeout
  - Configuring Preferred Line and Preferred Line Timeout Using the Aastra Web UI
- Goodbye Key Cancels Incoming Calls
  - Configuring Goodbye Key to Cancel Incoming Calls
- Message Waiting Indicator
  - Configuring Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
  - Configuring Group RTP Paging
- Star Codes
- Other Features
Troubleshooting Solutions
- Why is my display blank?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
Limited Warranty
- Exclusions
- Warranty Repair Services
- After Warranty Service
Limited Warranty (Australia Only)
- Repair Notice
- Exclusions
- Warranty Repair Services
- After Warranty Service
Appendix A - Time Zone Codes
- Time Zone Name/Time Zone Code Table
Index
Disclaimer

41-001522-00 REV00 – 04.2014 1

Welcome

The Aastra 6863i delivers exceptional value in an enterprise grade SIP desktop phone. With a sleek and thin

modern design, the 6863i rivals other higher priced SIP products in its class on its features, flexibility and value.

This 2-line SIP phone with its 2.75" 128x48 pixel monochrome LCD display, programmable hard keys, and smaller

desktop footprint is an ideal option for professional workers in business environments that have light telephone

use requirements. Featuring a true HD handset and speakerphone, the 6863i offers remarkable wideband audio

quality. Dual 100 BaseT Ethernet ports with a hardware-based Ethernet switch, advanced XML capabilities for

configuration and custom applications, and a PoE class 1 rating are just some of the many features this very

affordable SIP phone has to offer.

About This Guide

This guide explains how to use your new 6863i phone. Not all features listed are available by default. Contact your System

Administrator to find out which features and services are available on your system. Your System Administrator also has the

ability to customize some features on this phone. For information on more advanced settings and configurations,

administrators should refer to the Aastra SIP IP Phones Administrator Guide.

Documentation

• Aastra 6863i SIP IP Phone Installation Guide – Contains installation and set-up instructions, general features and func-

tions, and a basic list of configuration options. The Installation Guide can be downloaded from http://www.aastra.com.

• Aastra 6863i SIP IP Phone User Guide – Describes the most commonly used features and functions for an end user. The

User Guide can be downloaded from http://www.aastra.com.

• Aastra SIP IP Phones Administrator Guide – Describes how to set up the Aastra SIP IP phones on the network and con-

tains advanced configuration instructions. The Administrator Guide is intended for the System Administrator and can

be downloaded from http://www.aastra.com.

Phone Features

• LCD screen

• Built-in-two-port, 10/100 Fast Ethernet switch - lets you share a connection with your computer

• 3 programmable keys

• Press-and-hold speeddial key configuration feature

• Supports up to 2 call lines with LEDs

• Wideband handset

• Wideband, full-duplex speakerphone for handsfree calls

• AC power adapter (sold separately)

• Set paging*

*Availability of feature dependant on your phone system or service provider.