User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods for Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line Keys and Programmable Keys
- Multiple Line and Call Appearance Keys
- Programmable Keys
- Creating a Speed Dial Key
- Editing Speed Dial Keys
- Do Not Disturb (DND) Key
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Last Call Return Key
- Call Forward Key
- Speeddial/Xfer
- Speeddial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Services Key
- Phone Lock Key
- Paging Key
- Save Key
- Delete Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Preferred Line and Preferred Line Timeout
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Star Codes
- Other Features
- Troubleshooting Solutions
- Why is my display blank?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer

Line Keys and Programmable Keys
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Editing Speed Dial Keys
On the 6863i, you can edit a speed dial key using any of the following methods:
• Using the Aastra Web UI at the path:
– Operation > Programmable Keys
– Operation > Keypad Speed Dial
• Using the IP phone UI at the path:
– Options > Preferences > Speed Dial Edit.
Note:
A speed dial key must be already configured on the phone to edit the key.
IP Phone UI
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Speed Dial Edit.
4. Press a speed dial key you want to edit.
The speed dial edit screen displays.
Notes:
• If a number on the keypad is setup as a speed dial key, pressing the applicable number in the speed dial editing
process also displays the speed dial edit screen. The edit screen allows you to change the Speed Dial Number
and Line setting.
• If you press a key that is NOT setup as a speed dial key, the phone displays an Invalid Key message. However, if
you press an empty keypad key or programmable key that is set to None, it initiates the Add a Speed Dial Key
process allowing you to setup a new speed dial key.
5. Edit the speed dial information as applicable and press 4Save.
Notes:
• You can cancel out of the speed dial editing process at any time without saving, by pressing the key.
• On the 6863i, you can remove the speed dial key by erasing the speed dial number digits (leaving the speed dial
value blank) and then pressing 4Save. Use the 3 key to delete the digits.