User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods for Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line Keys and Programmable Keys
- Multiple Line and Call Appearance Keys
- Programmable Keys
- Creating a Speed Dial Key
- Editing Speed Dial Keys
- Do Not Disturb (DND) Key
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Last Call Return Key
- Call Forward Key
- Speeddial/Xfer
- Speeddial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Services Key
- Phone Lock Key
- Paging Key
- Save Key
- Delete Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Preferred Line and Preferred Line Timeout
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Star Codes
- Other Features
- Troubleshooting Solutions
- Why is my display blank?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer

Line Keys and Programmable Keys
38 41-001522-00 REV00 – 04.2014
Programmable Keys
There are three multi-functional keys on the 6863i phone that are programmable.
You can only use the Aastra Web UI to configure key functions. The following table lists the functions you can set on the
programmable keys and provides a description for each function:
Key Function Description
None Indicates the key has no functiona assigned.
Speeddial Indicates the key is configured for speeddial use.
Do Not Disturb Indicates the key is configured for Do Not Disturb (DND) functionality.
XML Indicates the key is configured to accept an XML application for accessing customized XML services.
Flash Indicates the key is set to generate a flash event when it is pressed. The IP phone generates flash events only when a
call is connected and there is an active RTP stream (for example, when the call is not on hold).
Sprecode Indicates the key is configured to automatically activate specific services offered by the server. For example, if the
sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service pro-
vided by the call mangager.
Park Indicates the key is configured to park incoming calls when pressed.
Pickup Indicates the key is configured to pick up parked calls when pressed.
Last Call Return Indicates the key is configured for Last Call Return functionality when pressed.
Call Fwd Indicates the key is configured as a Call Forward key. When pressed, the IP phone UI displays the Call Forward menus.
Speeddial/Xfer Indicates the key is configured as a simplified speed dial key and a transfer key. You can use this key to perform speed
dial functions as well as use it as a transfer key to transfer calls.
Speeddial/Conf Indicates the key is configured as a speed dial key and a conference key. You can use this key to speed dial from within
a conference call and add the new call directly to the conference.
Directory Indicates the key is configured to access the Directory.
Callers List
(Key 1 by Default)
Indicates the key is configured to access the Callers List.
Redial
(Key 2 by Default)
Indicates the key is configured to access the Redial List.
Conference Indicates the key is configured to initiate a conference call.
Transfer
(Key 3 by Default)
Indicates the key is configured to initiate a call transfer.
Icom Indicates the key is configured to be used for intercom calls.
Services Indicates the key is set to access Services, such as, Directory, Callers List, Voicemail, or any other XML applications set
up by your System Administrator.
Phone Lock Indicates the key is configured as a phone lock key, allowing you to press this key to lock/unlock the phone.
Paging Indicates the key is configured as a Paging key. When pressed, the phone can send Real Time Transport Protocol (RTP)
streams from a pre-configured multicast address without involving SIP signalling.
Save Indicates the key is configured as a dedicated Save key.
Delete Indicates the key is configured as a dedicated Delete key.
Note:
Keys can also be set up to quickly to access features such as call return (*69) or voicemail. Quick access features like call
return and voicemail must first be configured on your PBX in order to work on your phone. See your System Adminis-
trator for more information.