User guide

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Table Of Contents

Software License Agreement
Content
Welcome
- About This Guide
- Documentation
- Phone Features
- Requirements
- Installation and Setup
IP Phone Keys
- Key Panel
- Key Description
- Keypad Keys
Getting Started
- Plugging in and Starting the Phone
- Idle Screens
- Incomplete Configuration
- No Service
Methods for Customizing Your Phone
- Phone Options via the IP Phone UI
  - Simplified Options List
  - Using the IP Phone UI
- Phone Options via the Aastra Web UI
  - Using the Aastra Web UI
Phone Status
- Phone Status via IP Phone UI
- Phone Status via the Aastra Web UI
  - SIP Account Status
Customizing Your Phone
- Ring Tones and Tone Sets
  - Ring Tones
  - Configuring Ring Tones and Tone Sets
- Display
  - Contrast Level
- Live Dialpad*
  - Enabling/Disabling Live Dialpad
- Set Audio
  - Audio Mode
- Time and Date
- User Password
  - Setting a User Password
- Resetting a User Password
- Restarting Your Phone
- Phone Lock
  - Locking/Unlocking a Phone
- Emergency Dial Plan
  - Defining an Emergency Dial Plan
Line Keys and Programmable Keys
- Multiple Line and Call Appearance Keys
- Programmable Keys
- Creating a Speed Dial Key
  - Speed Dial Prefix
  - Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys)
  - Creating a Speed Dial Using the Speed Dial Edit Option
  - Creating a Speed Dial Using a Programmable Key in the Aastra Web UI
  - Creating Speed Dial Key Using Keypad Speed Dial in the Aastra Web UI
- Editing Speed Dial Keys
  - Editing a Speed Dial on a Programmable Key
  - Editing a Speed Dial Using Keypad Speed Dial in the Aastra Web UI
- Do Not Disturb (DND) Key
  - Configuring a DND Key
- XML Key
  - Configuring an XML Key
  - Accessing the XMLApplication
- Flash Key
  - Configuring a Flash Key
- Sprecode Key
  - Configuring a Sprecode Key
- Park/Pickup Keys
  - Configuring Park/Pickup Keys
  - Using the Park Call/Pickup Parked Call Feature
- Last Call Return Key
  - Configuring a Last Call Return Key
- Call Forward Key
  - Configuring a Call Forward
- Speeddial/Xfer
  - Speeddial/Xfer Key Requirements and Functionality
  - Configuring a Speeddial/Xfer Key
- Speeddial/Conf
  - Configuring a Speeddial/Conf Key
- Directory Key
  - Configuring a Directory Key
- Callers List Key
  - Configuring a Callers List Key
- Redial Key
  - Configuring a Redial Key
- Conference Key
  - Configuring a Conference Key
- Transfer Key
  - Configuring a Transfer Key
- Intercom Key
  - Configuring an Intercom Key
  - Using the Icom Key
- Services Key
  - Configuring a Services Key
  - Using the Services Key
- Phone Lock Key
  - Configuring a Phone Lock Key
- Paging Key
  - Configuring a Paging Key
  - Using the Paging Key
- Save Key
  - Configuring a Save Key
- Delete Key
  - Configuring a Delete Key
- None Key
  - Setting a None Key
Making Calls
- Dialing a Number
- Using Handsfree Speakerphone
- Redial
- Mute
Receiving Calls
- Answering an Incoming Call
- Sending an Incoming Call to Voicemail
Handling Calls
- Placing a Call on Hold
- Transferring Calls
- Conferencing Calls
- Ending Calls
Managing Calls
- Directory
- Callers List
- DND and Call Forward
Additional Features
- Display DTMF Digits
  - Configuring Display of DTMF Digits
- Play Call Waiting Tone
  - Configuring Call Waiting Tone
- Stuttered Dial Tone
  - Configuring Stuttered Dial Tone
- XML Beep Support
  - Configuring XML Beep Support
- Status Scroll Delay
  - Configuring Status Scroll Delay
- Switch UI Focus to Ringing Line
  - Configuring Switch Focus to Ringing Line Using the Aastra Web UI
- Call Hold Reminder During Active Calls
  - Configuring Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
  - Configuring Call Hold Reminder
- Call Waiting Tone Period
  - Configuring Call Waiting Tone Period
- Preferred Line and Preferred Line Timeout
  - Configuring Preferred Line and Preferred Line Timeout Using the Aastra Web UI
- Goodbye Key Cancels Incoming Calls
  - Configuring Goodbye Key to Cancel Incoming Calls
- Message Waiting Indicator
  - Configuring Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
  - Configuring Group RTP Paging
- Star Codes
- Other Features
Troubleshooting Solutions
- Why is my display blank?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
Limited Warranty
- Exclusions
- Warranty Repair Services
- After Warranty Service
Limited Warranty (Australia Only)
- Repair Notice
- Exclusions
- Warranty Repair Services
- After Warranty Service
Appendix A - Time Zone Codes
- Time Zone Name/Time Zone Code Table
Index
Disclaimer

41-001522-00 REV00 – 04.2014 37

Line Keys and Programmable Keys

This section describes the Multiple Line/Call Appearance Keys (L1 and L2) and the customizable programmable keys

located under the phone’s LCD screen.

Multiple Line and Call Appearance Keys

The 6863i has 2 hard line/call appearance keys each with a corresponding status light. These line/call appearance keys and

lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a

line/call appearance key, you connect to the line or a call it represents. The line/call appearance light indicates the status

of that line or call. When the phone is taken off-hook, the phone automatically selects a line for you.

When you have more than one call, you can use the left and right navigation keys 3 and 4 to scroll left and right to the

different call screens. The display shows which line the call information is referring to (L1 or L2), the Caller ID information

(name and number, if available), the call status and the timer specific to that call.

Line/Call Appearance LED Behavior Line/Call Appearance Status

Off Idle line or no call activity

Light flashes quickly Ringing

Light is solid Connected

Light flashes slowly Hold

Line/Call Appearances

Programmable Keys