User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods for Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line Keys and Programmable Keys
- Multiple Line and Call Appearance Keys
- Programmable Keys
- Creating a Speed Dial Key
- Editing Speed Dial Keys
- Do Not Disturb (DND) Key
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Last Call Return Key
- Call Forward Key
- Speeddial/Xfer
- Speeddial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Services Key
- Phone Lock Key
- Paging Key
- Save Key
- Delete Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Preferred Line and Preferred Line Timeout
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Star Codes
- Other Features
- Troubleshooting Solutions
- Why is my display blank?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer
Getting Started
8 41-001522-00 REV00 – 04.2014
The Idle State screen lists your name (SIP screen name), extension (or phone number), and the date and time. This
screen is shown whenever your phone is not in use. The L1 in the upper corner in the above example indicates the idle
screen for the first line appearance. You can use the left and right arrow keys to scroll through the idle screens for both
line appearances on the 6863i.
The second display line shows the following temporary messages if the event occurs:
• No Service
• DHCP Failed
• Restarting
• New IP Obtained
• Network Disconnected/Connected
• The second line can also display the following status messages, listed in order of display priority:
• Call Forward status
• DND (Do Not Disturb) On
• Number of missed calls
When more than one status message displays, the 2 is shown after the message to indicate that you can use the 2 and 5
navigation keys to scroll through the remaining messages.
Incomplete Configuration
If your phone displays an Incomplete Config message without any extension or user name at the end of the start up
sequence instead of an Idle state screen, this indicates the phone configuration that was downloaded from the configu-
ration server is not complete or correct. Contact your System Administrator for assistance.
No Service
When the phone is not properly connected to the network, or the account has not been configured by the Network
Administrator, the No Service or Network Disconnected prompt appears on the display and the telephone status light
turns ON. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically
detect when the connection is reconnected and display the Network Connected prompt temporarily.
If changes have been made to your phone settings, you may need to restart your phone. For more information on
restarting your phone, see “Restarting Your Phone” on page 34.
For more information about connecting your phone, refer to the Aastra 6863i Installation Guide or check with your Sys-
tem Administrator for assistance.
Note:
Since Network Disconnected/Connected displays on two lines, the date and time does not show if this event displays.
John Smith
CFWD All
Tue Aug 20 2:55pm
L1
Network Connected
L1