User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods for Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line Keys and Programmable Keys
- Multiple Line and Call Appearance Keys
- Programmable Keys
- Creating a Speed Dial Key
- Editing Speed Dial Keys
- Do Not Disturb (DND) Key
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Last Call Return Key
- Call Forward Key
- Speeddial/Xfer
- Speeddial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Services Key
- Phone Lock Key
- Paging Key
- Save Key
- Delete Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Preferred Line and Preferred Line Timeout
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Star Codes
- Other Features
- Troubleshooting Solutions
- Why is my display blank?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer
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Troubleshooting Solutions
Why is my display blank?
Ensure that power is being provided to your phone. See the Connecting to the Network and to Power section in the
Aastra 6863i Installation Guide for details.
Why can’t I get a dial tone?
Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer
to the Installation and Setup section in the Aastra 6863i Installation Guide provided with your phone.
Why doesn’t my phone ring?
Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the
volume button when the phone is on-hook and idle.
Why is the light not coming on with a new voicemail message?
Your phone system or service provider must provide the visual message waiting service for this function to work. Check
with your System Administrator for more information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset. See the section Connecting a
Handset in the Aastra 6863i Installation Guide for information.
How do I find the IP address of my phone?
Instructions on where to find the IP address of your phone can be found in this guide in the section, “Finding Your Phone’s
IP Address” on page 14.
Why does my phone display the No Service message?
The phone displays the No Service message if the SIP settings have not been set up correctly. Contact your System
Administrator for more information.
How do I change my user password?
You can change the user password from the IP phone UI or the Aastra Web UI. See “User Password” on page 31 for more
information.
Why does my phone display Bad Encrypted Config?
The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption proc-
ess has failed. Report this error to your System Administrator.
How do I restart the IP phone?
You can restart the phone from the IP phone UI or through the Aastra Web UI. See “Restarting Your Phone” on page 34 for
more information.
How do I lock my phone?
You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the fol-
lowing:
• In the IP phone UI at the path Options > Phone Lock. See “Phone Lock” on page 31 for more information.
• In the Aastra Web UI at the path Operations > Phone Lock. See “Phone Lock” on page 31 for more information.
• At a configured Phone Lock key on the phone. For more information about configuring a Lock/Unlock key on your
phone, see “Phone Lock Key” on page 63.