User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods for Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line Keys and Programmable Keys
- Multiple Line and Call Appearance Keys
- Programmable Keys
- Creating a Speed Dial Key
- Editing Speed Dial Keys
- Do Not Disturb (DND) Key
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Last Call Return Key
- Call Forward Key
- Speeddial/Xfer
- Speeddial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Services Key
- Phone Lock Key
- Paging Key
- Save Key
- Delete Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Preferred Line and Preferred Line Timeout
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Star Codes
- Other Features
- Troubleshooting Solutions
- Why is my display blank?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer
Additional Features
124 41-001522-00 REV00 – 04.2014
Line Keys and Idle Screens
Line Key Phone Behavior
Star Codes
All of the main call handling and extension management features using star codes can be set on your phone by your
Administrator. Contact your System Administrator for more information.
If these have not been set up, you can dial any star code commands on the 6863i phone the same way you would on a
regular telephone.
Other Features
A multitude of other features are available depending on whether or not your System Administrator has configured
them for use. Contact your System Administrator for feature availability and usage information.
State Line LED for Local Caller ID for Remote Line LED for Remote Caller ID for Remote
Idle Off N/A Off N/A
Seized Solid Green None Solid Red None
Progressing (outgoing call) Solid Green Called Party Solid Red None
Alerting (incoming call) Flashing Red N/A N/A N/A
Active Solid Green Far-end Solid Red Far-end
Held Slow Flashing Green Far-end Slow Flashing Red Far-end
Hold private Slow Flashing Green Far-end Solid Red Far-end
Bridge-active Solid Green Far-end Solid Red Far-end
Bridge-held Slow Flashing Green Far-end Solid Red Far-end
State Local Line Key Pressed Remote Line Key Pressed
Idle N/A Attempt to seize the line
Seized Hang up Ignore
Progressing Hang up Ignore
Alerting Answer N/A
Active Hold Bridge
Held Retrieve Bridge
Hold private Retrieve Ignore
Bridge-active Hold Bridge
Bridge-held Retrieve Bridge