User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods for Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line Keys and Programmable Keys
- Multiple Line and Call Appearance Keys
- Programmable Keys
- Creating a Speed Dial Key
- Editing Speed Dial Keys
- Do Not Disturb (DND) Key
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Last Call Return Key
- Call Forward Key
- Speeddial/Xfer
- Speeddial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Services Key
- Phone Lock Key
- Paging Key
- Save Key
- Delete Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Preferred Line and Preferred Line Timeout
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Star Codes
- Other Features
- Troubleshooting Solutions
- Why is my display blank?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer
Managing Calls
104 41-001522-00 REV00 – 04.2014
CFWD in Custom Mode
IP Phone UI
1. Use the 3 and 4 navigation keys to scroll through each account.
In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled.
2. Press the Call Forward key. The Call Forward menu displays. Use the 2 and 5 navigation keys to scroll through each
state type.
In the above example, CFWD All is enabled as indicated by a check mark (), CFWD Busy is enabled but no call
forward phone number configured as indicated by a
!, and CFWD No Answer is disabled, as indicated by an X.
3. Select a state for the account(s) in focus using the
2 and 5 navigation keys.
You can enable/disable any or all of the following states for a specific account or for all accounts (with individual
configurations):
• All: Forwards all incoming calls for the respective account to the specified number.
• Busy: Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account
is currently engaged in another call.
• No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified
number of rings.
Note:
If CFWD All, CFWD Busy, and CFWD No Answer are all enabled (and/or if the account has DND enabled), the CFWD
All settings take precedence over CFWD Busy and CFWD No Answer.
You can also use the following keys if required:
• All Off: Disables all CFWD states for the current account in focus
• All On: Enables all CFWD states for the current account in focus
John Smith
CFWD All
Tue Aug 20 2:55pm
L1
J. Smith
CFWD Busy
Tue Aug 20 2:55pm
L2
Cfwd Mode
1. All
Done Change
Cfwd Mode
2. Busy !
Done Change
Cfwd Mode
3. No Answer X
Done Change
Cfwd Mode
4. All Off
Done Change
Cfwd Mode
5. All On
Done Change
Indicates
Indicates
CFWD Enabled
CFWD Disabled
Indicates
no CFWD
phone number
configured