User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods for Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line Keys and Programmable Keys
- Multiple Line and Call Appearance Keys
- Programmable Keys
- Creating a Speed Dial Key
- Editing Speed Dial Keys
- Do Not Disturb (DND) Key
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Last Call Return Key
- Call Forward Key
- Speeddial/Xfer
- Speeddial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Services Key
- Phone Lock Key
- Paging Key
- Save Key
- Delete Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Preferred Line and Preferred Line Timeout
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Star Codes
- Other Features
- Troubleshooting Solutions
- Why is my display blank?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer
IP Phone Keys
41-001522-00 REV00 – 04.2014 5
Keypad Keys
The 6863i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alpha-
bet. The 6863i phone keypad includes the following:
The * is called the star key. The # is called the number sign, pound key, or hash key, depending on one's nationality or per-
sonal preference. These can be used for special functions such as accessing voicemail. The star key and pound key func-
tions are dependant on your country’s feature availability. Contact your System Administrator for more information about
available functions using these keys.
These keypad keys can be used for any of the following on the phone:
• Dialing a phone number to make a call (see “Dialing a Number” on page 68).
• Entering digits or letters in the IP phone user interface.
• Programming a speed dial number (see “Creating a Speed Dial Key” on page 39).
• Pressing a speed dial key (see “Creating a Speed Dial Key” on page 39).
• Pressing the keys associated with a called Interactive Voice Response (IVR) system.
Keypad Key Description
0Dials 0
Dials the Operator on a registered phone
1 Dials 1
2 ABC Dials 2
When entering text, this key enters A with one press, B with two presses, and C with three presses
3 DEF Dials 3
When entering text, this key enters D with one press, E with two presses, and F with three presses
4 GHI Dials 4
When entering text, this key enters G with one press, H with two presses, and I with three presses
5 JKL Dials 5
When entering text, this key enters J with one press, K with two presses, and L with three presses
6 MNO Dials 6
When entering text, this key enters M with one press, N with two presses, and O with three presses
7 P QRS Dials 7
When entering text, this key enters P with one press, Q with two presses, R with three presses, and S with four presses.
8 TUV Dials 8
When entering text, this key enters T with one press, U with two presses, and V with three presses
9 WXYZ Dials 9
When entering text, this key enters W with one press, X with two presses, Y with three presses, and Z with four presses.