AastraLink Pro 160 41-001190-02 Rev 01 Administrator Guide Release 1.
*Aastra, Aastra Telecom, and the Aastra Telecom corporate logo are registered trademarks of Aastra Technologies, Limited. AastraLink, AastraLink Pro, AastraLink Pro 160, and AastraLink Pro, Model 160 are trademarks of Aastra Telecom US Inc. Microsoft, Microsoft Windows, and Internet Explorer are trademarks of Microsoft Corporation. Ethernet is a registered trademark of Xerox Corporation, Inc.
AastraLink Pro 160 Administrator Guide Contents Preface Chapter 1 Getting Started What Does the AastraLink Pro 160 Do? .........................................................................1-2 . How Do I Set Up My AastraLink Network? .....................................................................1-5 . Required Tasks ........................................................................................................1-6 . Optional Tasks ....................................................
AastraLink Pro 160 Administrator Guide Users ......................................................................................................................2-12 . User List Menu ................................................................................................2-12 Groups Menu ...................................................................................................2-12 Default Softkeys Menu (User Phone) ..............................................................
AastraLink Pro 160 Administrator Guide Uploading User Lists ..............................................................................................3-34 . Uploading User Lists if MBU 400s Connected to the AastraLink Pro ..............3-37 Configuring Groups ......................................................................................................3-38 . Ring Groups and Paging Groups ...........................................................................3-38 .
AastraLink Pro 160 Administrator Guide Configuring Push Button Trigger Input or Relay Output .........................................4-12 . Configuring Visual Voicemail Settings ....................................................................4-15 . Configuring FXO Tuning Settings ..........................................................................4-17 . Configuring Network Settings .......................................................................................4-21 .
AastraLink Pro 160 Administrator Guide Configuring SLA on the AastraLink .................................................................4-63 Enabling/Disabling Individual SLA Memberships ............................................4-64 SLA Configuration Changes ............................................................................4-65 Configuring Abbreviations ......................................................................................4-67 .
AastraLink Pro 160 Administrator Guide Schedule for the Auto-Attendant ..........................................................................4-126 . Holidays for the Auto-Attendant ...........................................................................4-130 . Adding a Holiday to the Auto-Attendant ........................................................4-132 Deleting a Holiday from the Auto-Attendant ..................................................4-132 Custom Recordings .....................
AastraLink Pro 160 Administrator Guide How Do I Obtain the IP Address Assigned to the AastraLink Pro 160? .........................6-9 Why Do My IP Phone Screens Look Different? ............................................................6-10 Why Does The Web UI Occasionally Time-out? ..........................................................6-10 How Do I Maximize System Performance? ..................................................................
AastraLink Pro 160 Administrator Guide Obtaining the IP Address of Your AastraLink Pro 160 .....................................7-14 Reprogramming the CompactFlash Card ........................................................7-17 Reprogramming the Onboard Flash ................................................................7-22 Uploading the .abf File to the CompactFlash ...................................................7-25 Repairing the File System, Bad Block, and or Database ..........................
Preface About This Guide Introduction This guide provides information about the AastraLink Pro 160, and is intended for the system administrator who installs, configures, manages, maintains, and troubleshoots the unit. The AastraLink Pro 160 is a Linux-based hardware unit that hosts the Asterisk open source Private Branch Exchange (PBX) software. You can use the AastraLink Pro 160 in small to medium Business, and Enterprise environments.
AastraLink Pro 160 Administrator Guide About This Guide Chapters in This Guide This guide contains the following chapters: xii For Go to Overview information about the AastraLink Pro 160 Chapter 1 Instructions on using the AastraLink Web UI Chapter 2 Instructions on configuring IP phone User accounts Chapter 3 Instructions on configuring network/system parameters Chapter 4 Instructions on maintaining the AastraLink Pro 160 Chapter 5 FAQs about the AastraLink Pro 160 Chapter 6 Troubleshootin
Chapter 1 Getting Started Overview Congratulations!! You have purchased a highly functional, cost-effective, easy-to-use AastraLink Pro 160 for use in your Enterprise network. The AastraLink Pro 160 is Linux-based hardware that hosts the Asterisk open source Private Branch Exchange (PBX) software. The AastraLink Pro 160 acts as a private telephone network (or PBX) within an enterprise. Users of the AastraLink Pro 160 can direct dial internal extensions via the Voice over IP (VoIP) network.
AastraLink Pro 160 Administrator Guide What Does the AastraLink Pro 160 Do? What Does the AastraLink Pro 160 Do? The AastraLink Pro 160 provides full PBX functionality, including: • Local SIP extensions, remote SIP users, SIP trunking • Flexible voicemail with visual voicemail menus • Operator console • Custom announcements — Auto-attendant (AA) with day/night/holiday scheduling with customizable Open and Closed Greetings, Main Menu prompts, Key Announcements, and Language Greetings (English, French
Getting Started What Does the AastraLink Pro 160 Do? • Up to 6 Foreign Exchange Office (FXO) ports for connection to analogue public telephone lines (PSTN). Each FXO is equipped with on-hook CallerID detection and full G.168 echo cancellation. Also provides far-end FXO disconnect supervision.
AastraLink Pro 160 Administrator Guide What Does the AastraLink Pro 160 Do? 1-4 • Input connection that can trigger an event notification on the AastraLink Pro 160. A triggered event can be sent as an email, Extensible Markup Language (XML) message sent to the phone UI, or as a recorded prompt for voice notification. • System-wide SIP paging to all registered phones • Easy configuration using an administrator Web interface (Web UI). • Easy addition of multiple phones from a pre-defined User list (.
Getting Started How Do I Set Up My AastraLink Network? How Do I Set Up My AastraLink Network? This section describes what you need to do to set up your AastraLink network. It describes required tasks, as well as optional tasks. The figure below shows a typical AastraLink Pro 160 network. An AastraLink network is comprised of an AastraLink Pro 160, and the Aastra IP phones that are registered with it.
AastraLink Pro 160 Administrator Guide How Do I Set Up My AastraLink Network? Required Tasks Setting up your AastraLink network is a three-step process as described below. Once you complete these three steps, the AastraLink Pro 160 and the Aastra IP phones on your network are fully operational, handling calls and processing data. Step Action Refer To 1 Connect the AastraLink Pro 160 to your network (Administrator task.
Getting Started What Does the AastraLink Web UI Allow Me To Do? What Does the AastraLink Web UI Allow Me To Do? As administrator, you can use the AastraLink Pro 160 Web UI to: • Configure and manage your own phone (make calls, handle calls, and enable features). • Configure and manage the IP phones on the AastraLink network (define user accounts, configure default softkeys, manage phone directories, etc.). • Configure, manage, and maintain the AastraLink Pro 160 device.
AastraLink Pro 160 Administrator Guide Can I Still Use the Phone UI? Access From Web UI Access from Phone UI Enable phone features • Do Not Disturb • Call Forwarding • Find Me, Follow Me Edit your Administrator preferences • Contact Information • Voicemail Preference • Change Password Phone Option Set phone preferences • Contrast Level • Set Audio (not available for 51i) View phone IP Address.
Getting Started AastraLink Pro 160 Emergency Call Support AastraLink Pro 160 Emergency Call Support Because IP phones and data networks require power to operate, they do not provide the fail-safe emergency calling capability of a traditional analogue phone. The AastraLink Pro 160 supports emergency calling in two ways: • Lifeline Phone • Emergency Call Priority These features are described in detail in the next sections.
AastraLink Pro 160 Administrator Guide AastraLink Pro 160 Emergency Call Support Emergency Call Support Important Notes Note: The AastraLink Pro 160 guarantees only one emergency call at a time. If multiple emergency calls are attempted, callers may receive a message stating that all circuits are busy. A call placed from a phone connected to FXS B receives the highest priority; it will not be terminated, even by another 911 call.
Getting Started AastraLink Pro 160 Hardware and Software AastraLink Pro 160 Hardware and Software Hardware Requirements Hardware Minimum requirements AastraLink Pro 160 Includes: Additional Equipment required (but not included) • One AastraLink Pro 160 unit. • One 12V AC power adapter and cable. • One RJ45 Ethernet cable. • Six RJ11 phone cables. • One 512 MB CompactFlash memory card. • One set of rack mounting brackets with four Phillips head screws.
AastraLink Pro 160 Administrator Guide AastraLink Pro 160 Hardware and Software Front of AastraLink Pro 160 Front Panel CF Power/Status LED (Steady Green = booting. Flashing Red/Green = updating firmware Flashing Green = system ready for use) Compact Flash Compact Flash Slot (ships installed in drive) Note: See “Monitoring the AastraLink Status LED” on page 7-3 for additional LED descriptions. Back of AastraLink Pro 160 Back Panel / FAX / FAX A B LINE TM8DC 12 VDC 1.
Getting Started AastraLink Pro 160 Hardware and Software Software Requirements The following table provides the minimum software you need to use the AastraLink Pro 160 Web-based graphical user interface (Web UI). Software Minimum requirements Web browser A Web browser capable of Javascript, specifically Internet Explorer 6 and 7, Firefox 1.5 and 2, Opera 9, and Safari 2 and 3 DHCP server (optional)* DHCP server providing one IP address (for example, 192.168.0.
AastraLink Pro 160 Administrator Guide Reference Documentation Reference Documentation For additional information about installing the AastraLink Pro 160, and installing and operating the Aastra IP phones in your network, see the following guides: 1-14 • AastraLink Pro 160 Quick Start Adminstrator’s Guide • AastraLink Pro 160 Quick Start User’s Guide • AastraLink Pro 160 IP Phone User’s Guide 41-001190-02 Rev. 01, Rel. 1.
Chapter 2 Using the AastraLink Pro 160 Web UI About this Chapter Introduction This chapter describes how to use to the AastraLink Web UI to configure and manage the AastraLink Pro 160 and the Aastra IP phones on your network.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI Accessing the AastraLink Web UI This section describes how to use your web browser to access the AastraLink Pro 160 Web UI. You can login as an administrator, or as a user, as follows: • Administrators have access privileges to all AastraLink Pro 160 management features and functions. • Users can manage and configure their phones only.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Current status of AastraLink Pro 160 Figure 2-1. AastraLink Web UI Login Menu 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI Using Windows Explorer to Access the AastraLink Web UI The following procedure describes how to use Windows Explorer to access the AastraLink Web UI. Note: Prior to using this method to discover the AastraLink on your network, the Windows UPnP networking component must be installed on your computer. Step Action 1 Click on the Start menu, then click on My Network Places.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Figure 2-2. My Network Places Window 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI Administrator Menu Options When you are logged in as administrator, you can use the AastraLink Web UI to configure your own phone, other Aastra IP phones, and the AastraLink device. The following illustration shows the AastraLink Main Menu after an administrator logs in. These menus appear only if you login as Administrator Figure 2-3. 2-6 AastraLink Administrator Main Menu 41-001190-02 Rev. 01, Rel. 1.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI The following illustration shows the AastraLink Main Menu after a User logs in. A User menu displays the My Phone menu and submenus only. My Phone Menu Figure 2-4. AastraLink User Main Menu 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI The Administrator Web UI is set up for easy navigation with various menus and a color-coded 3 level structure. The first level menus (red) are the main task/activity items (My Phone, Users, Configuration, Maintenance). The first level menus do no change. First level menus The second level menus (amber) are the subsystem/category items. These menus change according to the first level menu selected.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI The third level menus (white) are tabs within the second level menus. These tabs change according to the second level menu selected. The following illustrations show the tabbed items on the Configuration->System Menu and the Users->Default Softkeys Menu. Third level menus are tabs that are different depending on the second level menu selected. Configuration/System Menu Tabs Users/Default Softkeys Menu Tabs 41-001190-02 Rev. 01, Rel.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI The parameters you can configure are on the final level within the menu structure. Configurable Parameters My Phone/Preferences/My Profile Parameters Configuration/System/Date and Time Parameters The following paragraphs describe the information in the AastraLink Pro Web UI, administrator menu structure. 2-10 41-001190-02 Rev. 01, Rel. 1.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI My Phone The My Phone menu displays the following submenus: • Home • Voicemail • Directory • Softkeys (Administrator’s Phone) • Preferences My Phone submenus Figure 2-5. My Phone Menu (Administrator) The “My Phone” menu selections are the same as the “My Phone” menu selections in the User’s GUI. For more information about the “My Phone” features and options, see the AastraLink Pro 160 User Guide. 41-001190-02 Rev. 01, Rel.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI Users The Users menu displays the IP phones currently registered in your AastraLink Pro 160 network (with extensions). The list of phones includes the Operator (or administrator) phone as well as all user phones.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Reference For more information about the Users Menu, see Chapter 3, “Configuring Aastra IP Phone Accounts.” For more information about using non-Aastra IP Phones with the AastraLink Pro, see Chapter 3, the section “Secondary Non-Aastra SIP Phones and Softclients” on page 3-31. 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI Configuration The Configuration menu displays the current system and network management settings. These settings apply to the AastraLink Pro 160 device.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI • Configure individual FXO lines for which incoming calls are routed. In addition to Default (which will send calls via the configured incoming call route on the auto-attendant page) and SLA, you can configure a specific target extension, a Ring Group, the Auto-Attendant, FXS phones, or the Operator. This feature also allows you to provision FXO lines regardless of the line state (i.e.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI Maintenance The Maintenance menu displays system information and provides options for maintaining the AastraLink Pro 160 device.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Update Menu Automatic Updates • Specify whether or not to you want the AastraLink Pro 160 to automatically check and install updates as required (options are notify only, install (reboots system when updates are found), download but don’t install). • Specify day and time to check for updates Manual Updates • Allows you to manually check for updates by clicking on a “Check” link.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI 2-18 41-001190-02 Rev. 01, Rel. 1.
Chapter 3 Configuring Aastra IP Phone Accounts About this Chapter Introduction This chapter describes how you use the AastraLink Web UI to configure accounts that apply to all of the Aastra IP phones in your network. It provides instructions for managing users, creating user groups, and specifying global default softkey settings. Note: You must be logged in as administrator to perform the tasks described in this chapter.
AastraLink Pro 160 Administrator Guide About this Chapter Topic Page Secondary Non-Aastra SIP Phones and Softclients page 3-31 Enabling/Disabling an Extensions Directory Privacy page 3-32 Uploading User Lists page 3-34 Configuring Groups page 3-38 Ring Groups and Paging Groups page 3-38 Adding a Group page 3-49 Editing a Group page 3-52 Deleting a Group page 3-53 Default Softkeys (Users Menu) page 3-54 Using the Default Softkeys Menu (User Phone) page 3-55 Softkey Types (User Phone)
Configuring Aastra IP Phone Accounts Accessing the Users Menu Accessing the Users Menu You configure Aastra IP phone accounts from the Users menu, shown below. Figure 3-1. Users Menu 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users Managing IP Phone Users You manage Aastra IP phone users from the Users->User List Menu. Click on the extension number link to edit a User’s account From this menu, you can edit user accounts, delete users from your IP phone network, add new users and phones, upload a pre-defined User List (.csv file which contains user and phone information), and/or remotely reboot individual or multiple IP phones.
Configuring Aastra IP Phone Accounts Managing IP Phone Users Adding User Accounts and Phones You can add new Users and phones to your network by clicking the button on the User List screen. Note: Adding users manually is provided as an alternative mechanism to the more usual method of auto-discovery and user self-registration.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users You can set the following Aastra IP phone user account parameters: • User Enabled Enables or disables user accounts from obtaining service on the AastraLink Pro. Default is enabled. When a phone is disabled, it still retains the configuration for the phone in the system. Disabled accounts cannot make or receive calls, and cannot log into the Web UI. Also, the Corporate Directory lists only enabled accounts.
Configuring Aastra IP Phone Accounts Managing IP Phone Users • Extension Specifies the IP phone extension for this User or Administrator. You can specify any extension within the dial plan range you defined for your network. By default, the first phone registered with the AastraLink Pro 160 is assigned extension 200.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users • Outgoing Line Specifies which outgoing line this IP phone uses for outgoing calls. The term “outgoing line” refers to one of the 6 FXO ports that are located on the back of the AastraLink device. The default is Any. Alternatively, you can specify that this phone may only use a specific outgoing line for its calls.
Configuring Aastra IP Phone Accounts Managing IP Phone Users • SIP DID Number Specifies the SIP Direct Inward Dialing (DID) number to this IP phone. A DID number is an individual telephone number assigned to this phone that allows an outside caller to dial directly from incoming SIP trunk calls to the users extension, without having to route via the Operator or IVR menu system. 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users Adding a User Account Use the following procedure to add a user account and phone to your network. AastraLink Web UI Step Action 1 Select Users->User List 2 Click . The following screen displays. 3-10 41-001190-02 Rev. 01, Rel. 1.
Configuring Aastra IP Phone Accounts Managing IP Phone Users AastraLink Web UI Step Action 3 The User Enabled field is enabled by default. If you want this User’s phone to register in the AastraLink Pro network, leave this field enabled. If you disable this field, the phone will still retain its configuration in the system. However, the phone does not register on the network. Disabled accounts cannot make or receive calls, and cannot log into the Web UI.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users AastraLink Web UI Step Action 6 The Private Extension field is disabled by default. This field enables or disables directory privacy for individual extensions. If this feature is enabled, the User’s extension does not display in the Corporate Directory and is not listed in the dial-by-name directory. If you do not want the current extension to display in the Corporate Directory, place a check mark.
Configuring Aastra IP Phone Accounts Managing IP Phone Users AastraLink Web UI Step Action 14 If required, specify a line (line 1 - line 6) for this extension to use for all outgoing calls in the “Outgoing Line” field. Valid values are Line 1 through Line 6. The default is Any line. This field specifies which outgoing line this IP phone uses for outgoing calls. The term “outgoing line” refers to one of the 6 FXO ports that are located on the back of the AastraLink device.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users AastraLink Web UI Step Action 17 (For MBU units only) If you selected a value of “Aastra420d” for the Phone Type in step 15, in the Mobility Base Unit field, select the 420d handset for which you want to apply this user information. This field specifies the 420d handset and MBU number for which you want to apply the current phone information.
Configuring Aastra IP Phone Accounts Managing IP Phone Users Editing a User Account An administrator can edit registered phones to change the identity of the user account associated with the phone. (For example, the Administrator can edit the extension, users name, password, etc.). The following illustration shows a User account that an Administrator can edit. Figure 3-3. Edit Users Screen Reference Refer to the description of each field in the above illustration on page 3-6. 41-001190-02 Rev.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users Use the following procedure to edit a user account. 3-16 41-001190-02 Rev. 01, Rel. 1.
Configuring Aastra IP Phone Accounts Managing IP Phone Users AastraLink Web UI Step Action 1 Select Users->User List 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users AastraLink Web UI Step Action 2 Click on the extension for the user account you want to edit. The user account appears. You can edit personal information from this menu, specify the user type (administrator or user), and view the phone model, IP address and MAC address assigned to this phone.
Configuring Aastra IP Phone Accounts Managing IP Phone Users AastraLink Web UI Step Action 3 Edit the user account parameters as required (User Enabled, Secondary Enabled, SLA Enabled Private Extension, Extension, First Name, Last Name, Password, Email). For information on configuring these specific fields, refer to the procedure, “Adding a User Account” on page 3-10. 4 Specify whether or not this user is an administrator in the “Account Type” field.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users Configuring a User’s Keys on the Phone or Expansion Module in the User Account An Administrator can assign key types to the the softkeys or programmable keys (dependant on the User’s phone model), and/or expansion modules keys on their IP Phone. If applicable to their phone, the softkeys, programmble keys, or expansion module tab displays when editing a User’s account.
Configuring Aastra IP Phone Accounts Managing IP Phone Users The applicable key page displays after selecting the softkey/programmable key/ expansion module key tab. The following example shows a 6755i phone’s softkey key page. The default keys that display are dependant on the User’s phone model. You can also change the default softkeys at the location Users->Default Softkeys. For more information about changing the default softkeys on a phone, see “Default Softkeys (Users Menu)” on page 3-54.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users You can assign key types to the keys on the User’s phone by clicking on each key field. The following prompt displays. This page allows you to specify a key type for the key. The key types in the list may vary depending on the User’s model phone. For more information about keys types on the User’s phone, see “Softkey Types (User Phone)” on page 3-56. The list of key types can be customized by the Administrator if required.
Configuring Aastra IP Phone Accounts Managing IP Phone Users Use the following procedure to add, edit, or delete a key type on a User’s phone. Adding a Key Type (User or Administrator Phone) Use the following procedure to add/define a new key type for a User’s phone. AastraLink Web UI Step Action 1 Select Users->User List->
AastraLink Pro 160 Administrator Guide Managing IP Phone Users AastraLink Web UI Step Action 4 Select a different “Softkey Type” from the pull-down menu. 5 Click to save your changes. Notes: 1.The key types that display in the list are dependant on the User’s phone model. 2.If you are configuring a Speeddial or BLF softkey, you must also assign a label/value to the softkey. See “Softkey Types (User Phone)” on page 3-56 for more information.
Configuring Aastra IP Phone Accounts Managing IP Phone Users Setting Softkey Permissions in the User Account (User or Administrator Phone) An Administrator can specify the key types that are available to a User or Administrator to select from when that User is configuring keys on their phone. When an Administrator specifies these softkey permissions, only the softkeys enabled on the Softkey Permission page will display on the User’s phone for the user to select from when configuring softkeys.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users AastraLink Web UI Step Action 2 The available softkeys on an Administrator’s or User’s phone display in the Softkey Permissions page. All softkeys are enabled by default. To disable a softkey, click on a box to uncheck it. Available softkeys are dependant on the Model of the Administrator’s or User’s phone. If you disable a softkey, that softkey does not display in the Administrator’s or User’s softkey list.
Configuring Aastra IP Phone Accounts Managing IP Phone Users Deleting a User Account An administrator can delete a user account associated with a registered phone. When you delete a User account, all associated information is deleted from the AastraLink Pro. (For example, the extension, first name, last name, password, etc.). Figure 3-4. Delete Users Screen 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users Use the following procedure to delete a user account. AastraLink Web UI Step Action 1 Select Users->User List 2 Click on the extension for the user account or accounts you want to edit. Note: You can select an individual user account or multiple user accounts. Click here to select all user accounts 3 Click . 4 When prompted, click to confirm your action. The user account(s) you deleted no longer appear in the User List.
Configuring Aastra IP Phone Accounts Managing IP Phone Users Enabling/Disabling User Accounts An Administrator can enable or disable user accounts from obtaining service on the AastraLink Pro. When the account is disabled, it still retains the configuration for the phone in the system. Disabled accounts cannot make or receive calls, and cannot log into the Web UI. Also, the Corporate Directory lists only enabled accounts.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users AastraLink Web UI Step Action When you disable this field for a User, “Disabled” displays in the User List page in the “Account Flags” column. “Disabled” displays for the applicable User in the User List In the above example, the User “Bob Jones”, extension 201 is diabled, and does not display in the Corporate directory as shown below. The Corporate Directory is located at My Phone->Directory->Corporate. User Bob Jones, ext.
Configuring Aastra IP Phone Accounts Managing IP Phone Users Secondary Non-Aastra SIP Phones and Softclients The AastraLink Pro 160 supports non-Aastra SIP terminal and softclient generic accounts. These phones are not directly able to be dialed, but ring in parallel with the primary Aastra phone for which they are associated.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users Enabling/Disabling an Extensions Directory Privacy An Administrator can enable or disable individual extensions (User and Administrator extensions) from displaying in a Corporate Directory. If this feature is enabled, the User’s extension does not display in the Corporate Directory and is not listed in the dial-by-name directory. By default, the Private Extension feature is disabled.
Configuring Aastra IP Phone Accounts Managing IP Phone Users AastraLink Web UI Step Action When you enable the private extension feature for a User or Administrator, “(private)” displays in the User List page in the “Account Type” column. “(Private)” displays for the applicable extension in the User List In the above example, extension 201 is enabled as “private extension” and does not display in the Corporate directory as shown below.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users Uploading User Lists The AastraLink Pro allows you to upload user lists from a file stored on a server. This allows you to create several users at once by uploading a .CSV file. The format of the file needs to be: Extension, FirstName, Last Name. Password, MAC, Phone Type Each item in the file must be separated by a comma. Each MAC address must be in colon-separated format (for example, 54:43:4F:6E:11:B3).
Configuring Aastra IP Phone Accounts Managing IP Phone Users Use the following procedure to upload a user list to the AastraLink Pro. AastraLink Web UI Step Action 1 Select Users->User List. 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users AastraLink Web UI Step Action 2 Click . The following prompt displays. 3 Enter the name of the “.csv” file that contains the User List information, or click to navigate to the location where the “.csv” file is stored. Note: The file must be in the format: Extension, First Name, Last Name, Password, MAC, Phone Type. 4 3-36 Click to upload the User List information to the AastraLink Pro.
Configuring Aastra IP Phone Accounts Managing IP Phone Users Uploading User Lists if MBU 400s Connected to the AastraLink Pro If you have an MBU 400 connected to the AastraLink Pro, the 420d handsets are DECT devices, and therefore, do not have real MAC addresses.
AastraLink Pro 160 Administrator Guide Configuring Groups Configuring Groups Ring Groups and Paging Groups The AastraLink Pro allows you to configure the following group types: • Ring Group - All members that belong to a specific Ring Group can receive the same incoming calls. • Paging Group - All members that belong to a specific Paging Group can receive the same incoming page.
Configuring Aastra IP Phone Accounts Configuring Groups Notes: 1. By default, incoming intercom calls are enabled for all IP phone models. If required, an Administrator can enable outgoing intercom calls on all model phones (except 51i). 2. The Icom hard key is applicable to the 480i and 480i CT only; all other model phones (except 51i) can be configured with an Icom softkey. 3. Remote office phones cannot receive paging calls.
AastraLink Pro 160 Administrator Guide Configuring Groups Ring group call-forwarding rules For ring groups, the AastraLink Pro call-routing provides single-level forwarding with fall-back routing. If an incoming call route is set to a ring group, calls are first directed to the ring-group. If no member of the group answers, after the configured 'Rings before Transfer' time has elapsed, the call falls-back to the alternative route specified in the "Transfer to" parameter.
Configuring Aastra IP Phone Accounts Configuring Groups Dial Plan for Paging Groups AastraLink Pro 160 dialplan provides access to Paging Groups using the "66" prefix. When configuring Paging Groups using the WebUI, AastraLink automatically prepends the "66" digits to the groups’s extension, to create a virtual extension number. For example, creating a Paging Group 111 will automatically prefix 66 so that the dial plan entry becomes 66111.
AastraLink Pro 160 Administrator Guide Configuring Groups Virtual Extension Numbers (for Ring and Paging Groups) Groups use virtual extension numbers which may have any length of numeric digits from 1 to 20. Although most customers may choose to use 1 or 2 digit numbers for group virtual extensions to keep their dial plan reasonable for callers, longer digit strings can be useful for 'name dialling'.
Configuring Aastra IP Phone Accounts Configuring Groups Creating Rules for Groups (Ring and Paging Groups) When you create a Group, you configure group-forwarding rules for the Group that determines what happens when an incoming call goes unanswered. The following table describes the parameters you can set to configure these group-forwarding rules. Parameter Description Name Specifies the name of the Group. Valid values are: • Ring Group • Paging Group Extension Specifies the extension for the Group.
AastraLink Pro 160 Administrator Guide Configuring Groups Parameter Description Distinctive Ring Specifies a distinctive ring for all of the member’s phones in the Ring Group. Valid values are: (Not applicable to Paging Groups) • • • • • None (default - Tone 1) Pattern 1 (Tone 2) Pattern 2 (Tone 3) Pattern 3 (Tone 4) Pattern 4 (Tone 5) Note: Distinctive ring tones apply to SIP extensions only. Any 420d or SIP phones in a Ring Group receive standard ring tone.
Configuring Aastra IP Phone Accounts Configuring Groups Distinctive Ringing (Ring Groups only) In IP Telephony, different ringing patterns have different frequencies and cadences. Ring cadence is the ringing pattern heard by the called party, before they pick up the call.
AastraLink Pro 160 Administrator Guide Configuring Groups The following table identifies the different Bellcore ring tone patterns and cadences.
Configuring Aastra IP Phone Accounts Configuring Groups Example of a Ring Group The following illustration shows an example of a configured Ring Group.
AastraLink Pro 160 Administrator Guide Configuring Groups So in the above configuration, when a call comes into the Support Ring Group at extension 5200, the phones at extension 200, 201, and 202 ring for at least 2 rings with a specific ring pattern identified for Support. If the incoming call is not answered within 2 rings, the call is transferred to voicemail so the caller can leave a message.
Configuring Aastra IP Phone Accounts Configuring Groups In the illustration above, a Paging Group named “Marketing” is defined with two members: Extension 201, Bob Jones Extension 202, Dan Whyte The Paging Group’s “Extension” is 111. A password is also configured for the Paging Group. So in order for the members of the group to answer a page on their phone, they must enter the password pin number using their phone’s keypad. Adding a Group Use the following procedure to add a new Group.
AastraLink Pro 160 Administrator Guide Configuring Groups AastraLink Web UI Step Action 6 (optional) Specify a password for the group in the “Password” field. For Ring Groups only 7 Select the method you want to use to be notified that a voicemail has been recorded for the user group, in the “Voicemail Notification” field.
Configuring Aastra IP Phone Accounts Configuring Groups AastraLink Web UI Step Action 11 If you set the “Transfer To” field to Extension, then specify the extension to which incoming calls should be transferred in the “Transfer Number” field. For example: 200 (John Smith). For Ring Groups and Paging Groups 12 13 In the “Group Membership” field, do one of the following actions: • To add individual users to the group, click on the user name, then click from the Available list to the Members list.
AastraLink Pro 160 Administrator Guide Configuring Groups Editing a Group Use the following procedure to edit a Group that you have previously configured. AastraLink Web UI Step Action 1 Select Users->Groups 2 Click on the extension for the Group (Ring Group or Paging Group) that you want to edit. 3 Edit the Group parameters as necessary.
Configuring Aastra IP Phone Accounts Configuring Groups Deleting a Group Use the following procedure to delete a Group. AastraLink Web UI Step Action 1 Select Users->Groups 2 Click on the checkbox(s) for the group (Ring Group or Paging Group) that you want to delete. 3 Click 4 When prompted, click to confirm your action. The group you deleted no longer appears on the group list.
AastraLink Pro 160 Administrator Guide Default Softkeys (Users Menu) Default Softkeys (Users Menu) You configure softkey default settings from the Users->Default Softkeys menu. “Empty” softkeys are not yet configured Shows which model Aastra IP phone(s) you are currently configuring Figure 3-5. 3-54 Default Softkeys Menu 41-001190-02 Rev. 01, Rel. 1.
Configuring Aastra IP Phone Accounts Default Softkeys (Users Menu) Using the Default Softkeys Menu (User Phone) Softkeys function exactly like the hard keys on your phone, except they are programmable. When you press a softkey on your IP phone, an action takes place. For example, when you press the DND softkey, you enable Do Not Disturb on your phone. As administrator, you have the option to change the default softkey settings for configurable softkeys for each User’s phone.
AastraLink Pro 160 Administrator Guide Default Softkeys (Users Menu) Note: If a user has defined a custom softkey list for an IP phone, then the custom softkey list is maintained. Any changes made by the administrator to default softkey settings do not apply to the User’s IP phone. Softkey Types (User Phone) Depending on the phone model you are configuring, there are several different types of softkeys available for you to configure for the IP phones on your network.
Configuring Aastra IP Phone Accounts Default Softkeys (Users Menu) Depending on the model IP phone you are using, certain softkey types are not available. For example, the Transfer and Conference softkeys are only applicable to phone models that do not have dedicated hard keys for those functions. The following tables describe each type of softkey available, and provide more information about using the softkey.
AastraLink Pro 160 Administrator Guide Default Softkeys (Users Menu) Softkey Type Function Label Value Directed Call Pickup Allows you to intercept - or pickup a call on a monitored extension. n/a n/a When you press the DCP softkey, your IP phone displays a list of currently ringing numbers. You select the call you want to “pickup“ (intercept) from this list and are connected to the call.
Configuring Aastra IP Phone Accounts Default Softkeys (Users Menu) Softkey Type Function Label Value Page All Indicates the key is configured as a n/a Paging key. Pressing this key initiates an immediate multicast RTP stream to the pre-configured multicast group address provisioned by the AastraLink Pro 160. n/a Transfer Allows you to transfer a call to another extension.
AastraLink Pro 160 Administrator Guide Default Softkeys (Users Menu) Application Softkeys (User Phone) The following table describes the application softkeys you can configure for the Aastra IP phones on your AastraLink network. Softkey Type Function Services Displays the Services list.
Configuring Aastra IP Phone Accounts Default Softkeys (Users Menu) Softkey Type Function Call List Allows you to access the Recent Calls list. Relay Allows an operator/user to monitor an external device (such as a locked entrance door), and use a softkey to change the status of the device (unlock the door) when an alarm is triggered.
AastraLink Pro 160 Administrator Guide Default Softkeys (Users Menu) Editing a Default Softkey (User Phone) Use the following procedure to edit an existing default softkey for the Aastra IP phones in your network. AastraLink Web UI Step Action 1 Select Users->Default Softkeys 2 Click on the tab for the model Aastra IP phones you are configuring. 3 Click on the softkey you want to edit. 4 Select a different “Softkey Type” from the pull-down menu. 5 Click to save your changes.
Configuring Aastra IP Phone Accounts Default Softkeys (Users Menu) Default Softkey Permissions (User Phone) An Administrator can specify the default key types that are available to a User or Administrator to select from when that User is configuring keys on their phone. When an Administrator specifies these default softkey permissions, only the default softkeys enabled on the Default Softkey Permission page will display on the User’s phone for the user to select from when configuring softkeys.
AastraLink Pro 160 Administrator Guide Default Softkeys (Users Menu) Default Softkeys for Expansion Modules (Administrator or User Phone) You add, edit, and delete default softkeys for an expansion module attached to your IP phone the same way you do for the default keys on the IP phone. See “Adding a Default Softkey (User Phone)” on page 3-61, “Editing a Default Softkey (User Phone)” on page 3-62, and “Deleting a Default Softkey (User Phone)” on page 3-62.
Configuring Aastra IP Phone Accounts Default Softkeys (Users Menu) Restoring Default Softkeys Back to Factory Settings Use the following procedure to set the default softkeys back to their original, factory default settings. AastraLink Web UI Step Action 1 Select Users->Default SoftKeys 2 Select which model Aastra IP phones you are configuring from the “Phone Type” pull-down menu. 3 Click The original, default softkey settings are restored. 41-001190-02 Rev. 01, Rel. 1.
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Chapter 4 Configuring AastraLink Pro 160 System and Network Parameters About this Chapter Introduction This chapter describes how to configure AastraLink Pro 160 system and network management parameters. These parameters apply to the AastraLink device itself.
AastraLink Pro 160 Administrator Guide About this Chapter Topic Page Editing Local Service Settings page 4-26 Editing External Services Settings page 4-34 Configuring Dial Plan Settings Local Dial Plan page 4-40 Star Codes page 4-41 Specifying Dial Plan Settings page 4-41 Configuring a Dial Plan for Auto-Fax page 4-45 Configuring Overhead Paging page 4-49 Configuring Paging and Intercom Options page 4-50 Dial Plan for Meet-Me Conference Bridges page 4-53 Configuring an Emergency Dial P
Configuring AastraLink Pro 160 System and Network Parameters Accessing the Configuration Menu Accessing the Configuration Menu You configure all system and network parameters for the AastraLink Pro 160 from the Configuration menu, shown below. Figure 4-1. AastraLink Web UI Configuration Menu 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Configuring System Settings Configuring System Settings You configure AastraLink Pro 160 system settings from the Configuration->System Settings menu. System settings include the following tabs: • Regional Settings* - Allows you to set the geographical location, time zone, date and time format, and language on the AastraLink Pro. This page also allows you to set the language that the caller hears when calling into the auto-attendant.
Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings For example, saving a valid country and timezone denotes that the system is configured, setting no country and timezone denotes the system is not configured, and the greenfield configuration via the Administrator TUI is re-enabled for the next phone to register. This feature is intended for the use of resellers for the pre-configuration staging of an AastraLink system prior to shipping to end-customer site.
AastraLink Pro 160 Administrator Guide Configuring System Settings Specifying Regional Settings Use the following procedure to specify regional settings for your AastraLink Pro 160. AastraLink Web UI Step Action 1 Select Configuration->System Settings->Regional Settings. 2 Set to the country where you installed the AastraLink Pro 160. Default is None. Valid values are: • • • • None (default) Canada United States Mexico Notes: 1. The use of “None“ is not supported.
Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings AastraLink Web UI Step Action 3 The “Time Zone” field is disabled by default, until you select a country in Step 2. Select a Time Zone that maps to your location. Default is “Select a country”. Valid values are: 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Configuring System Settings AastraLink Web UI Step Action 4 Specify the for your Aastra IP phones. Default format is . Valid formats are: 5 Specify the
Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings AastraLink Web UI Step Action 7 To support additional languages for auto-attendant menu, voicemail, and user Web UI/phone language preferences, click on any of the following parameters. Only the system language set by the administrator during initial greenfield configuration is enabled by default.
AastraLink Pro 160 Administrator Guide Configuring System Settings Specifying the Date and Time If automatic time and date were enabled during the initial administrator setup of the system (default set to yes during initial setup), the AastraLink Pro 160 uses the Network Time Protocol (NTP) to synchronize its date and time from the Internet global time servers (pool.ntp.org).
Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings Configuring the Music On Hold Option The AastraLink provides a default audio file for the Music on Hold feature. You have the option to upload a custom audio file for Music on Hold. The audio file format must be as follows: Microsoft WAV format, 8KHz PCM, mono, 16-bit signed linear.
AastraLink Pro 160 Administrator Guide Configuring System Settings AastraLink Web UI Step Action 3 In the “Upload New File” field, click and locate a new audio .wav file that you want to use for Music on Hold. Upload the file to the AastraLink Pro. 4 Click to save your changes.
Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings You may want to configure the Push Button Trigger feature and the Relay feature to operate with the same external device. For example, suppose you want the Operator to monitor and control a locked entrance door. In this scenario, you could connect the entrance doorbell to the Push Button Trigger, and the locked entrance door to the Relay I/O port.
AastraLink Pro 160 Administrator Guide Configuring System Settings AastraLink Web UI Step Action 3 In the “Push Button Alert Text” field, specify a custom alert text message. The default text message is: “The Push Button has been pressed.” 4 (optional) The AastraLink Pro has a default message announcement that announces after pushing the relay button. To record a custom announcement, click . Your IP phone rings.
Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings Configuring Visual Voicemail Settings Use the following procedure to configure visual voicemail setting parameters. AastraLink Web UI Step Action 1 Select Configuration->System->Voicemail. 2 To specify a maximum length (duration, in seconds) for a voicemail message, enter a value in the “Max Duration” field.
AastraLink Pro 160 Administrator Guide Configuring System Settings Note: There is a system-wide limit for voicemail storage on the CompactFlash (CF) card. The limit is calculated by measuring the current free space of the CF card, subtracting 100MB required for working space by system upgrade, logs and backups, and calculating a percentage of the free voicemail capacity compared to the total size for all voicemail currently stored.
Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings Configuring FXO Tuning Settings The FXO Tuning tab provides an Auto-Tuning button, that when clicked, runs a Tuning Wizard that automatically adjusts the audio on the AastraLink Pro. The FXO Tuning tab also provides parameters you can set to manually adjust voicepath gain. Auto-tuning helps to maximize the audio quality of calls routed via the FXO telephone line interfaces.
AastraLink Pro 160 Administrator Guide Configuring System Settings Use the following procedure to run the FXO Auto-Tuning Wizard to automatically adjust the audio on the AastraLink Pro, or set the FXO tuning parameters manully if required to adjust audio. AastraLink Web UI Step Action 1 Select Configuration->FXO Tuning.. To run the FXO Auto-Tuning Wizard: 2 Click the button.
Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings AastraLink Web UI Step Action When the FXO Auto-Tuning Wizard is complete the following message displays. Note: Auto-tuning should be repeated if any changes are made later to the physical FXO line connections or tuning parameters. Auto-tuning must also be repeated when the country is changed. 3 Click to close the message window.
AastraLink Pro 160 Administrator Guide Configuring System Settings AastraLink Web UI Step Action 7 Specify the decibels to use for power when Real Time Transport Protocol (RTP) is sent TO the line, in the “RTP to Line Power (dB)” field. This gain parameter is used to adjust the outgoing audio levels (for example, signal amplification or attenuation). Valid range is +6 dB to –14 dB. Default is -3.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings Configuring Network Settings You configure AastraLink Pro 160 network settings from the Configuration->Network->Local Network menu shown below. Network settings include the following tabs: Figure 4-2.
AastraLink Pro 160 Administrator Guide Configuring Network Settings Editing Local Network Settings The Local Network parameters you can specify for the AastraLink Pro 160 include: • Host Name Name currently assigned to your AastraLink Pro 160 device. The Administrator can set the hostname of the device during initial installation and setup. Otherwise, the AastraLink Pro 160 retains the default host name of “aastralink.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings • Use DHCP Enables or disables Dynamic Host Configuration Protocol (DHCP), in order to support dynamic/static addressing. DHCP is enabled on the AastraLink Pro 160 by default. If DHCP is enabled, but no DHCP server responds to the AastraLink Pro address request at boot time, the AastraLink falls back to using ZeroConf link-local IP addressing.
AastraLink Pro 160 Administrator Guide Configuring Network Settings Use the following procedure to edit local network settings for the AastraLink Pro 160. AastraLink Web UI Step Action 1 Select Configuration->Network->Local Network. 2 To specify a new host name for your AastraLink Pro 160, enter a new name in the “Host Name” field. For example: AL_bldg1 3 4-24 To specify a Domain name, enter the name in the “Domain” field in dotted decimal format. 41-001190-02 Rev. 01, Rel. 1.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings AastraLink Web UI Step Action 4 DHCP is enabled by default. To disable DHCP, click on “Use DHCP” to uncheck the box. Note: If you disable DHCP, then you must statically configure the following networking parameters: 5 • IP Address: Set to a valid IP address. • Subnet Mask: Set to a valid Subnet Mask address. • Gateway: Set to a valid Gateway IP address.
AastraLink Pro 160 Administrator Guide Configuring Network Settings Editing Local Service Settings You configure AastraLink Pro 160 local service settings from the Configuration->Local Services menu shown below. Figure 4-3. 4-26 Local Services Menu 41-001190-02 Rev. 01, Rel. 1.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings The Local Services parameters you can specify for the AastraLink Pro 160 include: • Remote Office Enables/disables remote access support on the AastraLink Pro 160. Default is Off. You only need to enable this field if you deploy and support remote IP phones. Enabling this parameter permits Aastra IP phone connections from the HTTP external port of the gateway/router (TCP port 9600).
AastraLink Pro 160 Administrator Guide Configuring Network Settings — The AastraLink is installed behind a UPnP enabled router, but the AastraLink Pro 160 does not currently support the router model.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings • HTTP Port Range Specifies the HTTP port range (offset from the HTTP Port Start) used to support remote office IP phone UI and Web UI connections. Default is 100. If UPnP is not enabled, then the only HTTP port that must be forwarded from the public/external side of the network to the AastraLink is the single port specified in the HTTP Port Start field.
AastraLink Pro 160 Administrator Guide Configuring Network Settings • SIP Registration Expiration Specifies the time, in seconds, that the SIP phone and AastraLink SIP trunks use for their SIP registration renewal timer. Usually no change is required for this parameter, but some SIP trunk service providers may refuse registration if the period is set shorter than a specified value, for example 3600 seconds. Default is 120.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings Notes: 1. Aastra recommends accepting the RTP/RTCP Port Count default setting of 20. Increasing the default setting beyond 20 may result in call degradation or service outage. 2. When UPnP is enabled, then RTP/RTCP Port Count is the maximum number of ports forwarded. Some UPnP router implementations limit the number of ports that may be forwarded.
AastraLink Pro 160 Administrator Guide Configuring Network Settings Use the following procedure to configure AastraLink remote office support. AastraLink Web UI Step Action 1 Select Configuration->Network->Local Services. 2 The “Remote Office” field is disabled by default. To enable remote office support, set Remote Office to On. 3 The “UPnP” field is disabled by default. Set UPnP to or , as required by your specific network configuration.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings AastraLink Web UI Step Action 4 Depending on whether or not you enabled UPnP, specify any other required Local Services parameters, as described on page 4-28.
AastraLink Pro 160 Administrator Guide Configuring Network Settings Editing External Services Settings Depending on your network requirements, administrators can configure external services for the AastraLink Pro 160. The External services parameters you can specify for the AastraLink Pro 160 include: • NTP Address The Network Time Protocol (NTP) pool is a collection of networked time servers that provide the accurate time to other computers on IP networks. By default, this parameter is set to pool.ntp.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings • SMTP Relay Address Simple Mail Transfer Protocol (SMTP) is the standard used for email transmissions across IP networks. The AastraLink Pro 160 is capable of acting as its own Mail Transfer Agent (MTA) for SMTP email. By default, the AastraLink attempts to perform DNS lookups and resolve the destination email server for direct delivery to the end user.
AastraLink Pro 160 Administrator Guide Configuring Network Settings • SMTP Password (If server authentication enabled) The SMTP Password specifies the password for SMTP account authentication. • SMTP Account (If server authentication enabled) The SMTP Account specifies the FROM: email address used for sending SMTP email. For example, myaccount@myisp.com. Use the following procedure to configure External services. AastraLink Web UI Step Action 1 Select Users->Network->External Services.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings AastraLink Web UI Step Action 4 Select the SMTP relay port that handles SMTP traffic on the SMTP server, in the “SMTP Relay Port” field. Valid values are: • • MTA (port 25) (default) MUA (port 587) Server Authentication Requirement 5 If your network server requires authentication, enable the field “Server requires authentication” by checking the box. Disable this feature by unchecking the box.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Configuring Dial Plan Settings You configure AastraLink Pro 160 dial plan settings from the Configuration->DialPlan menu shown below. A dial plan describes the number and pattern of digits that a user dials to reach a particular telephone number. The default dialing plan for the AastraLink Pro 160 is 3-digits, starting with extension 200 (administrator). Users are assigned extensions 201, 202, etc.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings The Dial Plan menu includes the following tabs: • Settings - Allows you to enable or disable per-phone registration, Phone A or Phone B hotline extensions, SIP trunk mode, parked call timeout, Administrator password, overhead paging PIN, and paging and intercom parameters. • Emergency Numbers - Allows you to specify dial plans for dialing emergency numbers on the current phone.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Local Dial Plan Table 4-1 describes the AastraLink Pro 160 Dialplan Numbers and Directory Numbers. Table 4-1. AastraLink Pro 160 Dialplan DialPlan Numbers Directory Numbers 0 0 Operator 1 Abbreviated Dialing 00 through 99 2* Extn 2xx/2xxx SIP Extension 3* Extn 3xx/3xxx SIP Extension 4* Extn 4xx/4xxx SIP Extension 5 Unused 6 Feature Access 0 Local Features 00 Paging 01 Relay 02...09 Unused 10 FXS A 11 FXS B 12 AutoFAX 20...
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Star Codes Table 4-2 describes the AastraLink Pro 160 star codes implemented. Table 4-2.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings AastraLink Web UI Step Action 5 The “Phone A Number” is the dial plan prefix of 6010, used for dialing over the FXO Port A. This field is read-only. For more information about this prefix, see the Dial Plan Table on page 4-40. 6 In the “Phone A Hotline” field, select the extension or phone number you want to use to dial out over the FXO Port A as a hotline.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings AastraLink Web UI Step Action 13 After a caller parks a call, the extension of the caller who parked the call will ring again to remind them that they put a call on park. In the “Parked Call Timeout” field, enter the time, in seconds, that the AastraLink Pro 160 waits before it rings back to remind the IP Phone user that he parked a call.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings AastraLink Web UI Step Action 17 You can enable or disable the following Paging and Intercom features on the AastraLink: • • • • • Allow Barge In (Default is “Off”) Play Warning Tone (Default is “On”) Microphone Mute (Default is “On”) Auto Answer (Default is “On”) Paging Mode for Icom Key (Default is “Off”) For more information about these settings, see “Configuring Paging and Intercom Options” on page 4-50.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Configuring a Dial Plan for Auto-Fax Overview The AastraLink Pro 160 allows you to connect FAX machine(s) to the FXS ports on the rear panel to send and receive fascimile communications. A FAX machine connected to either FXS port can send outgoing faxes using the standard AastraLink Pro dialplan (i.e. 9 for outbound FXO line).
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings FXO Incoming Call Routing Auto-FAX does not operate if the FXO line has been configured to use incoming call forwarding to a facility other than Auto-Attendant, or if Auto-Attendant is not the default incoming call destination.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings You can use the following parameter to provision the per-FXO line incoming call forwarding to “Default”. In the “Line x forwards to” field at the location Configuration->Dial Plan->FXO Lines “Line x forwards to” fields Available Settings For infomration about configuring the Auto-Attendant to route FAX calls, see “Configuring a Dial Plan for Auto-Fax” on page 4-45.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings However, you can override the Auto-Attendant from answering incoming FAX calls by provisioning the FXO lines to reroute the FAX calls instead. FXS Caller ID displays for calls set to the FXS device. Calling name/extension and number (where known) display according to the country-specific CLID capability set. Use the following procedure to configure the FXO Lines to answer incoming FAX calls.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Configuring Overhead Paging The AastraLink Pro 160 has an overhead paging jack (located on the back of the device) that you can directly connect to an amplifier in order to support overhead paging. Overhead Paging Jack (Green Port) TM8DC LAN 12 VDC 1.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Configuring Paging and Intercom Options If you’ve added a Paging Group to the AastraLink Pro, you can enable/disable the following Paging and Intercom dial plan options via the Web UI at the location Configuration->Dial Plan->Settings. • Allow Barge-In - Enables or disables the paging and intercom to occur while a phone is in the active call state.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings If you have added a Paging Group to the AastraLink Pro, use the following procedure to configure Paging and Intercom options if required. This procedures assumes a Paging Group has already been added to the AastraLink Pro.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings AastraLink Web UI Step Action 2 Enable or disable the following options by clicking in the “On” (enable) or “Off” (disable) field: • • • • • 3 4-52 Allow Barge In (Default is “Off”) Play Warning Tone (Default is “On”) Microphone Mute (Default is “On”) Auto Answer (Default is “On”) Paging Mode for Icom Key (Default is “Off”) Click to save your changes. 41-001190-02 Rev. 01, Rel. 1.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Dial Plan for Meet-Me Conference Bridges This advanced feature of the AastraLink Pro enhances the current 3-way conference available on the Aastra SIP phones. This feature provides AastraLink-hosted ad-hoc Meet-me Conference bridges for all users. Conference bridges are created dynamically by the AastraLink when the feature is accessed.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Host Capacity Limitations Meet-me conferencing capability is dependent on the available host CPU capacity. The AastraLink Pro supports a total of 12 simultaneous host-routed sessions. One session is defined as a SIP trunk call, a remote office call, a conference call participant, a voicemail call, or an auto-attendant call. Calls directly between local SIP phones do not use a host session and are excluded from the 12 session limit.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Use the following procedure to configure other emergency numbers for your network. AastraLink Web UI Step Action 1 Select Configuration->Dial Plan->Emergency Numbers. 2 To add a new emergency number, click . 3 Specify a phone number, then click . The Emergency Numbers list updates to display the number you specified.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Note: When barring PSTN numbers, do not bar the "9" range numbers, or calls to 911 and 9911. These numbers must not be blocked. Adding a Barred Number Use the following procedure to specify a barred number for the AastraLink Pro 160. AastraLink Web UI Step Action 1 Select Configuration->Dial Plan->Barred Numbers.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Configuring FXO Lines On the AastraLink Pro, you can configure individual FXO lines (up to 6 lines) for which incoming calls are routed. The following table identifies the destinations for which you can choose to route your incoming calls on each line. FXO Line Destinations Description Default Sends incoming calls according to the configured incoming call route on the Auto-Attendant page.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings You can configure the FXO lines using the Web UI at the location, Configuration->Dial Plan->FXO Lines. Configuring FXO Lines for Incoming Calls Use the following procedure to configure the FXO Lines to answer incoming calls. AastraLink Web UI Step Action 1 Select Configuration->Dial Plan->FXO Lines. 2 Select a line from Line 1 through Line 6. 4-58 41-001190-02 Rev. 01, Rel. 1.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings AastraLink Web UI Step Action 3 In the “Line x forwards to” field, choose where you want incoming calls to get fowarded and click . Valid values are: • • • • • • 4 (optional) If you select SLA as your destination for incomig calls, in the “SLA rings before transfer” field, select the number of rings you want the destination phone to ring before transferring the incoming call.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Configuring FXO Lines for Shared Line Appearance (SLA) The AastraLink Pro provides Shared Line Appearance (SLA) which provides key system features in addition to its existing Private Branch eXchange (PBX) functionality. SLA and PBX can be used exclusively (i.e. all FXO lines as SLA, or all FXO lines as PBX) or in a mixed mode.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings In addition to monitoring the idle and busy state, the SLA feature also supports the ringing state. When the monitored user is idle, there is a small telephone icon shown with the handset on-hook. When the monitored user is in ringing state, there is a small bell icon shown. When the monitored user is on an active call then a small telephone icon is shown with the handset off-hook.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings SLA Key Mapping FXO line to SIP phone key mapping for SLA varies by phone model. The following table describes the mapping of the hard and soft line keys on the SIP phone with the FXO ports on the rear of the AastraLink Pro.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Using AastraLink SLA from the SIP Phones If SLA is configured on an FXO port, the following occurs for all phones: • The line indicator flashes quickly when a call comes in, and the phone rings. • When the call is connected and answered, the line indicator lights up solid. For hard-line keys (L1, L2, etc.) it will show green on the answering phone, and red on all other phones.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Enabling/Disabling Individual SLA Memberships By default, All existing SIP phones (and any new SIP phones added to the system) use the shared line FXO configuration if it is enabled on the AastraLink. Phones can be individually removed from the SLA feature by editing the phone in the Administrator’s Web UI user list, and toggling the ’SLA Enabled’ option. SLA toggle 4-64 41-001190-02 Rev. 01, Rel. 1.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings SLA Configuration Changes If the AastraLink SLA configuration changes for any FXO, all phones are rebooted for the line key change to be applied. If membership is changed for a single phone, that phone only reboots. Note: If you enable the SLA feature on the AastraLink: • Phone Xfer is not supported for SLA lines. • Redial and Speed-dial default to using the Pool line.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings To perform a Speeddial using the SLA line L1.... press and then press the Speeddial key. Note: Because Pool lines require prefix 9 for outside access, and SLA lines require direct dialing, the same speeddial key cannot be used in both modes.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Configuring Abbreviations The AastraLink Pro 160 allows you to define a list of abbreviated numbers to be used as a shortcut when dialing from a phone connected to the AastraLink Pro. These are numbers that are frequently used for system-wide shortcuts.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings In the illustration above, 1+45 is the abbreviated number that the phones use as a shortcut for dialing the longer User Group virtual extension associated with the sales office. Examples of Abbreviated Number Configurations The following examples illustrate the configuration of abbreviated numbers. Example 1 The first illustration below shows call barring as 91* so that external long distance is blocked.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Abbreviated Number of 1+20 for Pizza Parlor Example 2 The first illustration shows an abbreviation of 1+10 added, which routes to phone number 7165300. This is an inter-office AastraLink trunk call to call group 300 using AastraLink trunk number 1. This is accessing the Sales team using an AastraLink at another location. Abbreviated Number of 1+10 for Sales Office 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings User Group of 65 + 300 4-70 41-001190-02 Rev. 01, Rel. 1.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Configuring Abbreviated Numbers Use the following procedure to configure an abbreviated number. AastraLink Web UI Step Action 1 Select Configuration->Dial Plan->Abbreviations. 2 Click . 3 In the Abbreviation field, specify a two-digit number that the AastraLink dials as a shortcut prior to a user dialing an outgoing number. Valid values must be between 00 and 99.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Editing Abbreviated Numbers Use the following procedure to edit an abbreviated number. AastraLink Web UI Step Action 1 Select Configuration->Dial Plan->Abbreviations. 2 In the Abbreviation column, click on the abbreviated number you want to edit. 3 Edit the Abbreviation, Number, and Description as required. 4 Click to save your changes. 4-72 41-001190-02 Rev. 01, Rel. 1.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Deleting Abbreviated Numbers Use the following procedure to delete an abbreviated number. AastraLink Web UI Step Action 1 Select Configuration->Dial Plan->Abbreviations. 2 In the Abbreviation column, place a check mark in the box for the abbreviated number you want to delete. 3 Click button.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Configuring VoIP Settings You configure AastraLink Pro 160 Voice over IP (VoIP) settings from the Configuration->VoIP menu shown below. Figure 4-6. 4-74 Voice-Over-IP Menu 41-001190-02 Rev. 01, Rel. 1.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings The VoIP menu includes the following tabs: • SIP Trunking - Allows you to enable SIP trunking on the AastraLink Pro in order to support internetworking between your Aastra IP phones, and the SIP devices on a VoIP service provider network. On the AastraLink Pro, you can configure up to 10 SIP trunks for your network. • SIP DIDs - Allows you to specify SIP Direct Inward Dialing (DID) prefixes for SIP trunks.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings SIP Trunking The AastraLink Pro 160 supports single and multiple SIP trunking. You can configure a single SIP trunk to communicate and connect the AastraLink Pro to a service provider’s switch to make outgoing PBX calls, OR you can configure multiple SIP trunks to allow the outgoing PBX call to route over the least cost routing (LCR) trunk to the service provider’s switch.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings Incoming SIP trunk calls Call routing The AastraLink Pro 160 automatically routes incoming SIP calls using the TO: address in the header of the SIP message. If the address matches a Direct Inward Dialing (DID) rule and results in a valid SIP extension, the call is routed directly to that extension.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Reference For a table of dial plan numbers, see Table 4-1 “AastraLink Pro 160 Dialplan” on page 4-40. Called party identification By default, the AastraLink Pro 160 sets the calling party name and number (CLID) in the FROM: address of the SIP trunk call, using the extension number of the phone which originated the call.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings The parameters you can specify for SIP Trunking are: • Use Local Network Address Enables/disables SIP trunking to use the local subnet address for the SIP signalling rather than the external (UPnP / external gateway) address. It is only necessary to set this value if the SIP registrar / outbound proxy is multi-homed on both the private and the public network.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings • Realm Only required if supplied by your service provider. Specifies the Authentication domain within the destination network, where SIP call steering to a specific media gateway is required. • Authentication Username Only required if supplied by your service provider. Used to authenticate with the service provider if you are using a different account name then your username. • Authentication Password Supplied by your service provider.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings AastraLink Web UI Step Action 3 In the “Send NAT Keep-Alives” field, place a checkmark in the box to enable the sending of SIP OPTIONS messages to periodically maintain the UDP port binding in the NAT. Disable this field by unchecking the box. Default is disabled.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings AastraLink Web UI Step Action 9 (only if required by Service Provider) In the “Realm” field, specify the Authentication domain within the destination network, where SIP call steering to a specific media gateway is required. If not required, leave blank. Your service provider supplies this value.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings Deleting a SIP Trunk You can delete a specific SIP trunk configuration or all SIP trunk configurations from the AastraLink Pro using the button on the “SIP Trunking” menu. Use the following procedure to clear a configuration for a SIP Trunk on the AastraLink Pro 160.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Single and Multiple SIP Trunks The AastraLink Pro supports the dialing of a prefix + index when multiple or single SIP trunks are setup. The user must dial 8+index+number to dial out. The AastraLink Pro also supports single-digit prefixes on a single SIP trunk. A user can dial 8+number when a single SIP trunk is configured, and 8+index+number when multiple SIP trunks are configured.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings Setting the SIP Trunk Mode to "Single" displays the following screen at Configuration->VoIP->SIP Trunking. Configure the single SIP trunk parameters as described in “SIP Trunking” on page 4-76. Setting the SIP Trunk Mode to "Multiple" displays the following screen at Configuration->VoIP->SIP Trunking. Configure the multiple SIP trunk parameters as described in “Configuring VoIP Settings” on page 4-74.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings SIP Direct Inward Dialing (DID) An administrator can provide SIP Direct Inward Dialing (DID) prefixes for SIP trunks. Direct Inward Dialing (DID) is a service of a local phone company that provides a block of telephone numbers for calling into a company's private branch exchange (PBX) system.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings Adding a SIP DID Use the following procedure to add a SIP DID to the AastraLink Pro 160. AastraLink Web UI Step Action 1 Select Configuration->VoIP->SIP DIDs. 2 Click . 3 Enter the number for the DID prefix in the text box and click . For example, 978555. The SIP DID displays as: 9785553XXXX. Deleting a SIP DID Use the following procedure to delete a SIP DID from the AastraLink Pro 160.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings AastraLink Web UI Step Action Deleting All SIP DIDs 5 In the “DID Prefix” check box, place a check mark in the box to select ALL SIP DIDs. 6 Click . The following message displays: “Are you sure you would like to delete the selected items?” 7 Click YES to delete all SIP DIDs.” All the SIP DIDs are deleted from the AastraLink Pro 160. 4-88 41-001190-02 Rev. 01, Rel. 1.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings AastraLink Trunking You enable AastraLink trunking to support internetworking between Aastra IP phone networks. For example, if you have an office in Atlanta, in Boston and in Chicago, you can configure AastraLink trunks between the offices (Figure 4-7).
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings When you enable AastraLink trunking, you assign a unique access digit to each AastraLink device in your network. For example, suppose you assign the access digit 1 to the AastraLink in the Boston office. Then, the dial prefix for the Boston office is as follows: dial prefix Boston = 7 + 1 + (number) If you are located in the Atlanta office, and you want to reach extension 200 in the Boston office, you would dial 71200.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings Configuration Guidelines When you configure AastraLink Pro 160 trunks, note the following guidelines: • You can configure a maximum of 10 AastraLink trunks and user names on a single AastraLink Pro 160 device. • You must assign the same user name to each end of the trunk. • AastraLink IP phone network can have the same, or different, dialing plans.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings The system administrator then assigns a user name to each trunk: Trunk User Name Atlanta - Boston 100 Atlanta - Chicago 101 Boston - Chicago 102 Based on these parameters defined by the administrator, the dial prefix for each AastraLink network in this example is as follows: dial prefix Atlanta = 7 + 0 + (number) dial prefix Boston = 7 + 1 + (number) dial prefix Chicago = 7 + 2 + (number) Once the AastraLink trunking information is
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings The administrator is now ready to configure the other end of the trunk, and does the following steps: 1. Logs into the Boston AastraLink device (10.30.60.135). 2. Clicks the dial prefix for the Atlanta AastraLink network: 7 + 0 + (number). 3. Specifies the destination hostname (10.30.50.125), and the same user name as used for the Boston end of the trunk, then saves the changes.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Boston to Atlanta Boston to Chicago Figure 4-9. 4-94 Trunks Between Boston/Atlanta and Boston/Chicago 41-001190-02 Rev. 01, Rel. 1.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings Chicago to Atlanta Chicago to Boston Figure 4-10. Trunks Between Chicago/Atlanta and Chicago/Boston 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Use the following procedure to enable AastraLink trunking between two AastraLink Pro 160 devices. AastraLink Web UI Step Action 1 Select Configuration->VoIP->AastraLink Trunks. 2 Click the Dial Prefix that matches the destination AastraLink network. For example, if you are configuring a trunk between Atlanta and Boston, and assigned the access digit 1 to the Boston AastraLink network, then you would click on 7 + 1 + (number).
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings Mobility Base Units (MBUs) The AastraLink Pro supports the Aastra Mobility Base Unit 400, and the Aastra 420d DECT Handset. You can register up to 8 handsets with each MBU. The MBU supports up to 3 SIP calls simultaneously. Note: The PSTN port of the MBU is not currently supported when MBU400 is configured by AastraLink - outbound PSTN calls will be routed via the AastraLink FXO ports.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Once an MBU is registered, the administrator can provision extensions for individual handsets by clicking the "Add Phones" button at the location, Users->User List page and select the "Aastra420d" phone type. If one or more MBU is registered, the "Mobility Base Unit" drop-down list will show the available handsets (max 8 per MBU) to choose from.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings MBU Configuration Download from the AastraLink The "User List" page indicates that an extension is an MBU handset by listing the phone type as "Aastra420d". However, handsets will show as disconnected until the handset has registered to the MBU, and the MBU has been provisioned to use AastraLink as its configuration server.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings For an MBU handset, the "My Phone" page looks the same as other phones except there is no "SoftKeys" tab (similar to a user with a 51i IP Phone). Note: The MBU handsets do not support XML, and therefore, cannot be used as an operator extension. Removing an MBU removes all extensions and handsets that were associated with that MBU, and clears its configuration server association to the AastraLink.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings AastraLink Web UI Step Action Add the MBU with the registered handset(s) to the AastraLink Pro 160 4 Select Configuration->VoIP->Mobility Base Units. 5 Click . The following prompt displays. 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings AastraLink Web UI Step Action 6 Using the MAC address you obtained in step 3, enter the MAC address of the MBU in the text box, in colon separated format, and click . For example, 00:08:7B:07:47:CF The MBU you just added displays in the window. 4-102 41-001190-02 Rev. 01, Rel. 1.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings AastraLink Web UI Step Action 7 For each handset, select Users, and click . 8 Enter values for the following fields: Extension (optional) First Name (optional) Last Name (optional) Password (required) Email (optional) 9 DO NOT enter a MAC address. In the “Phone Type” field, select Aastra420d. 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings AastraLink Web UI Step Action 10 In the “Mobility Base Unit” field, select the applicable MBU handset.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings AastraLink Web UI Step Action 13 In the “Configuration Server Address” field, enter the IP Address of the AastraLink Pro for which the MBU is connected, and click .You can get the AastraLinnk Pro IP address in the AastraLink Web UI at the location Configuration->Network->Current IP Address. Configuration Server Address 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings AastraLink Web UI Step Action 14 Reboot the MBU at the prompt. The MBU reboots and downloads its configuration and all registered handsets to the AastraLink. The VOIP LED on the MBU lights up solid when SIP is correctly registered. This may take several minutes.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings AastraLink Web UI Step Action 15 (optional) If required, you can do an MBU firmware update from the DECT 420d handset. On the 420d handset, press Settings->System Settings->Firmware Update, and select the applicable firmware version from the AastraLink. 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Deleting an MBU Use the following procedure to delete an MBU from the AastraLink Pro network. AastraLink Web UI Step Action 1 Select Configuration->VoIP->Mobility Base Units. 4-108 41-001190-02 Rev. 01, Rel. 1.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings AastraLink Web UI Step Action 2 Place a check mark in the box on the left of the MBU’s MAC Address for which you want to delete from the AastraLink Pro, and click . The following prompt displays. 3 Click to delete the MBU from the AastraLink network. 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Rebooting an MBU Use the following procedure to reboot an MBU in the AastraLink Pro network. AastraLink Web UI Step Action 1 Select Configuration->VoIP->Mobility Base Units. 4-110 41-001190-02 Rev. 01, Rel. 1.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings AastraLink Web UI Step Action 2 Place a check mark in the box on the left of the MBU’s MAC Address for which you want to reboot, and click . The following prompt displays. 3 Click to reboot the selected MBU(s). Warning: Rebooting and MBU results in a loss of service until the Mobility Base Unit has successfully restarted. 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Configuring Auto-Attendant You configure Auto-Attendant parameters from the Configuration->Auto-Attendant menu shown below. The screen below has no user groups configured on the AastraLink Pro 160. Figure 4-11. 4-112 Auto-Attendant Menu with No User Groups 41-001190-02 Rev. 01, Rel. 1.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant If you have User Groups configured on the AastraLink Pro 160, the Auto-Attendant screen displays as shown below. User Group Enabled User Group Disabled Figure 4-12. Auto-Attendant Menu with User Group How Auto-Attendant Works The Auto-Attendant feature allows you to specify how the AastraLink Pro 160 routes incoming calls.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant When callers reach the Auto-Attendant, they are prompted to do one of the following actions: • Select a language to enable while using Auto-Attendant features (if more than one language is available; default is English) • Enter the extension of the person they are calling. The Auto-Attendant then transfers the call. • Dial by name.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant Settings for the Auto-Attendant You can configure the following for the Auto-Attendant Settings: • Open Hour Settings • Closed Hour Settings • Custom Main Menu • Custom Key Message • Language Greetings (French, English, or Spanish) The Open Hour Settings and Closed Hour Settings allow the administrator to select the hours for which the Auto-Attendant handles calls.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Configuring Settings for the Auto-Attendant Use the following procedure to specify the Auto-Attendant general settings. AastraLink Web UI Step Action 1 Select Configuration->Auto-Attendant->Settings General Settings 2 In the “Provisionable Zero Key” field, enter the number to which calls are routed when the '0' key is pressed from the IVR, by an incoming caller. (Default is zero so that callers are routed to the Operator).
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant AastraLink Web UI Step Action 6 The Auto-Attendant has a built in default greeting that plays during open hours. To specify a custom greeting, do the following: • Click on for the “Open Hours Greeting” field. The Operator IP phone rings. Answer the Operator IP phone, and record your custom greeting, as prompted. Refer to Custom Recordings on page 4-134 for more information.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant AastraLink Web UI Step Action 12 The Auto-Attendant has a built in default greeting that plays during closed hours. To specify a custom greeting, do the following: • Click on for the “Closed Hours Greeting” field. The Operator IP phone rings. Answer the Operator IP phone, and record your custom greeting, as prompted. Refer to Custom Recordings on page 4-134 for more information.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant AastraLink Web UI Step Action 19 To upload a Main Menu announcement file, do the following: • Click on for the “Upload Menu” field. Browse to the location on the server where the .wav file is stored, that contains the Main Menu you want the Auto-Attendant to use. Click . The file you selected is uploaded to the AastraLink Pro. 20 Click to save your changes.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant AastraLink Web UI Step Action Language Greetings 26 In the "Select Language" field, select the language for which you want to modify the Language Greeting. Valid values are: English, French, and Spanish (default is English). 27 The Auto-Attendant has a built in default language greeting that plays using the system language.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant Custom Interactive Voice Response (IVR) The AastraLink Pro allows you to press a single digit on your phone’s keypad (0 through 9, *, or #) when navigating the Auto-Attendant Menu in the IVR. After the Administrator has recorded/uploaded a custom menu announcement, you can configure a single digit key to match that announcement using the Web UI at the location, Configuration->Auto-Attendant->Custom IVR.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Custom IVR Configuration When custom IVR menu is enabled, you can configure any single-digit key on the standard DTMF phone keypad to be used like a speeddial, to immediately perform any of the following in the Auto-Attendant menu: • Dial by Name • Dial by Extension • Play another custom greeting • Ring admin configured number for that key • Go to Operator voicemail • Go to voicemail access • Replay the menu • Unused/Empty (p
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant Configuring a Custom IVR Use the following procedure to customize the your IVR system. AastraLink Web UI Step Action 1 Select Configuration->Auto-Attendant->Custom IVR. 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant AastraLink Web UI Step Action 2 To record a custom greeting to use when a caller first accesses the IVR system, click . The following prompt displays. The system proceeds to call you allowing you to record your IVR main menu. Follow the instructions given and hang up when done. This prompt automatically closes when your recording is saved.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant AastraLink Web UI Step Action 5 In the “Keys” section, select the keys (from 0 to 9, *, and #) that you want a caller to use when navigating the IVR. For each key, select the function of that key from the drop down box.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Schedule for the Auto-Attendant By default, the Auto-Attendant hours are set to open at 9:00 A.M. and close at 5:00 P.M for the business days of Monday through Friday. Saturday and Sunday are closed hours. Calls that come into the Auto-Attendant during these times are handled according to the configuration set by the administrator in the Auto-Attendant Menus.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant Figure 4-14. Auto-Attendant Schedule (times) 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant The following illustration shows the scheduling flow in the Auto-Attendant. 4-128 41-001190-02 Rev. 01, Rel. 1.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant Use the following procedure to specify the Auto-Attendant schedule. AastraLink Web UI Step Action 1 Select Configuration->Auto-Attendant->Schedule 2 To begin editing the Auto-Attendant schedule, click on one of the days of the week. For example, click 3 Set the “Day” field to the day of the week you are configuring.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Holidays for the Auto-Attendant By default, there are no holidays scheduled in the Auto-Attendant. Holidays are treated as days during which the regular schedule should be overridden with a custom setting for open/closed hours. You can schedule specific days and times for your office holidays if required.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant Figure 4-16. Specifying Auto-Attendant Holidays Note: Holidays are assumed to have annual repetition (i.e. most secular calendar holidays in USA) so are essentially configured as repeating every 12 months. Where holidays repeat on irregular dates - usually due to religious or pagan cycles.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Adding a Holiday to the Auto-Attendant Use the following procedure to add a holiday to the Auto-Attendant schedule. AastraLink Web UI Step Action 1 Select Configuration->Auto-Attendant->Holidays 2 Click . 3 Specify a name for the holiday in the “Holiday Name” field. For example, Christmas. 4 Select the date for the holiday in the “Date” field. For example, 25 December.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant AastraLink Web UI Step Action 3 Click to delete the holiday(s) you selected. The following prompt displays: “Are you sure you want to delete the selected items?” 4 Click to delete the holiday(s) you selected. 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Custom Recordings You can create custom recordings (for open and closed hours, Main Menus, Key Messages, Language Greetings) for the Auto-Attendant if required. You can also create a custom recording for the custom Main Menu. Incoming callers hear these custom recordings when accessing and using the Auto-Attendant. For example, you may want to include your company name in the open office greeting.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant AastraLink Web UI Step Action Custom Recordings Using the IP Phone 3 To specify a custom recording, click on for the applicable section on the “Settings” tab (Open Hour Settings, Closed Hour Settings, Custom Key Message, or Language Greetings), or the on the “Custom IVR” tab for Custom Main Menu. The Web UI displays a window informing you that the recording process has begun.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant AastraLink Web UI Step Action 7 Click to save the recording. The following example shows a recording applied to the Open Hours Settings. Custom Message Applied 4-136 41-001190-02 Rev. 01, Rel. 1.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant AastraLink Web UI Step Action Uploading a Custom Recordings File 1 Select Configuration->Auto-Attendant->Settings 2 In the “Language Greetings” section, select the language you want to use for your custom recording (English, French,or Spanish). Default is English.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant AastraLink Web UI Step Action 4 Navigate to the directory location on your PC that contains the custom recording file you created, select the applicable “.wav” file and click . The path name is inserted in the “Upload Greeting” field. Note: Custom recording files must be created with a recording application and be saved to a file with the .wav extension (for example AastraMainMenu.wav). 5 Click to save the recording.
Chapter 5 Maintaining the AastraLink Pro 160 About this Chapter Introduction This chapter describes how to maintain the AastraLink Pro 160.
AastraLink Pro 160 Administrator Guide About this Chapter 5-2 Topic Page Support Information page 5-21 Send Email to Aastra Support with Debug Reports page 5-21 General Support page 5-24 41-001190-02 Rev. 01, Rel. 1.
Maintaining the AastraLink Pro 160 Accessing the Maintenance Menu Accessing the Maintenance Menu You access all system maintenance and upgrade options for the AastraLink Pro 160 from the Maintenance menu (Figure 5-1). Figure 5-1. AastraLink Pro 160 Web UI Maintenance Menu 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Viewing the Current System Status Viewing the Current System Status You view the current system status for the AastraLink Pro160 from the Maintenance->Current Status menu (Figure 5-1). The current status menu contains the following information about the AastraLink Pro 160: • Serial Number of the AastraLink Pro 160 • Percent of Voicemail usage • Line 1 through Line 6 shows the status of each FXO line.
Maintaining the AastraLink Pro 160 Managing Call Detail Records (CDR reports) Managing Call Detail Records (CDR reports) About the Call Records Menu You view the Call Detail Record (CDR) history for the AastraLink Pro 160 from the Maintenance->CDR Reports menu (Figure 5-2). The CDR logs include all regular calls, feature activations, and internal calls. Figure 5-2. Call Records Menu 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Managing Call Detail Records (CDR reports) The following table described the information in each call detail record. Column Description Source Source directory number Destination Destination directory number (in some cases, includes line type, i.e., SIP) Caller ID Calling name of the originator (if known) Disposition Result of the call, or the feature method used (i.e., whether the call was answered, not answered, busy, or if the call failed).
Maintaining the AastraLink Pro 160 Managing Call Detail Records (CDR reports) Sorting CDR Columns In the Call Detail Record report, you can sort each column using the up and down arrows at the top of each column. Sorting Arrows The following table describes the sorting process for each column. Column Source Destination Sort Process UP Arrow DOWN Arrow Sorts in ascending order. Sorts in descending order.
AastraLink Pro 160 Administrator Guide Managing Call Detail Records (CDR reports) Column Sort Process Date Sorts in ascending order. Sorts in descending order: For example: Apr 7 10:51 AM Apr 7 11:42 AM May 4 2:30 PM For example: May 4 2:30 PM Apr 7 11:42 AM Apr 7 10:51 AM Sorts in ascending order. Sorts in descending order. For example: 00:00 00:00 00:32 01:43 For example: 01:43 00:32 00:00 00:00 Duration Note: 1.
Maintaining the AastraLink Pro 160 Managing Call Detail Records (CDR reports) Viewing Call Detail Records Use the following procedure to view call detail records. AastraLink Web UI Step Action 1 Select Maintenance->Call Records. 2 View the log as applicable. To sort the report in ascending or descending order, click the field in the Call Records header row.
AastraLink Pro 160 Administrator Guide Performing AastraLink Backup and Restore Tasks Performing AastraLink Backup and Restore Tasks You can save the current AastraLink Pro 160 system configuration database into a file, and download it to your PC for secure storage, from the Maintenance->Backup & Restore menu (Figure 5-3). The backup file contains all voicemail and configuration information for the AastraLink Pro 160 system. The backup file is encrypted to prevent exposure of personal information.
Maintaining the AastraLink Pro 160 Performing AastraLink Backup and Restore Tasks Backup and Restore Guidelines Review the following information and guidelines before performing AastraLink backup and restore operations: • To ensure that the confidentiality of voicemails is preserved, backup data is stored in the compressed and encrypted “AastraLink Backup File” (.abf) format. • When a large amount of voicemail exists, the backup and restore process can take an hour or more to complete. • When an .
AastraLink Pro 160 Administrator Guide Performing AastraLink Backup and Restore Tasks Backing Up AastraLink System Software Use the following procedure to back up the AastraLink System Software. AastraLink Web UI Step Action 1 Select Maintenance->Backup & Restore. 5-12 41-001190-02 Rev. 01, Rel. 1.
Maintaining the AastraLink Pro 160 Performing AastraLink Backup and Restore Tasks AastraLink Web UI Step Action 2 To start the backup process for the AastraLink Pro 160, click . The following prompt displays asking you to backup the AastraLink Pro configuration to an “.abf” file, cancel the backup process, or find an application on the Internet that will open the “.abf” file. 3 Click to begin the backup process of the AastraLink configuration to an “.abf” file.
AastraLink Pro 160 Administrator Guide Performing AastraLink Backup and Restore Tasks Restoring the AastraLink Configuration Database and Voicemail Use the following procedure to restore a previously saved version of the AastraLink configuration database and voicemail onto the device. Caution: Restoring from a backup will overwrite existing configuration and voicemail data. AastraLink Web UI Step Action 1 Select Maintenance->Backup & Restore. 2 Click , then select a previously saved “.
Maintaining the AastraLink Pro 160 Updating AastraLink System Software Updating AastraLink System Software You can apply new AastraLink system software to the unit from the Maintenance->Update menu (Figure 5-4). Figure 5-4. Update Menu AastraLink software updates use the “.dra” file extension, and are available from the Aastra customer support web site. Commonly used update files include: • vnx.dra: Contains new AastraLink system software for the CompactFlash. • obf.
AastraLink Pro 160 Administrator Guide Updating AastraLink System Software Note: For a link to the Aastra Support web site, click the “About” link in the upper right corner of the screen. For more information about the “About” screen, see “General Support” on page 5-24. There are two ways to update your system software: • Automatic update: Use if you want to specify a date/time for automatic updates to occur.
Maintaining the AastraLink Pro 160 Updating AastraLink System Software Automatic Updates The AastraLink Pro prompts the Administrator if there is a firmware version mismatch between the on-board flash (OBF) and the compact flash (CF). The Administrator can agree to update, in which case the AastraLink reboots and installs the new boot code, or the Admin can reject the update.
AastraLink Pro 160 Administrator Guide Updating AastraLink System Software Manual Updates Use the following procedure to manually update your AastraLink System Software. AastraLink Web UI Step Action 1 Select Maintenance->Update->Manual Update 2 Choose one of the following options: • Check for Updates: Select if you want the AastraLink to check the Aastra support website for updates. The AastraLink contacts the Aastra support website to check if a newer software version of any of the three .
Maintaining the AastraLink Pro 160 Updating AastraLink System Software IMPORTANT NOTES During the AastraLink Pro software update process, the Administrator must press the REBOOT button after the upgrade is successful. The Web UI displays the following message after pressing the REBOOT button: "System is rebooting. Please login after there is a flashing green light on the front of the AastraLink.” 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Updating AastraLink System Software The User must watch for the flashing green LED on the front of the AastraLink Pro hardware before attempting to re-login to the AastraLink Web UI. If the User attempts to login too soon, the message "Warning: System is in an upgrade state. Logins have been disabled." The status of the upgrade process also displays at the bottom left corner of the login dialog so the Administrator knows when the upgrade is complete.
Maintaining the AastraLink Pro 160 Support Information Support Information Send Email to Aastra Support with Debug Reports A feature of the AastraLink Pro 160 Web UI software allows you to send debug information about your AastraLink Pro to Technical Support at Aastra Telecom. You have the option of selecting whether you want to automatically send the information or send it manually when required.
AastraLink Pro 160 Administrator Guide Support Information Clicking displays the following screen. Note: The button may include personally identifiable information, such as call logs and account details (passwords, etc.). However, the file attached to the email is encrypted to ensure that only Aastra support personnel have access to it. Note: The AastraLink software requires you to enter an Aastra Case ID before sending any debug information.
Maintaining the AastraLink Pro 160 Support Information After submitting the debug notification to Aastra, the following message displays. 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Support Information General Support In an Administrator session, this screen displays the AastraLink Pro software build number, license download link, and a link to the Aastra Telecom Support Web page. 5-24 Field Procedure Build Displays the current release and build number of your AastraLink Pro 160 software. This field is view-only. Support Click the specified link to automatically open a browser window and display the Aastra Support page.
Chapter 6 AastraLink FAQs This chapter describes frequently asked questions (FAQs) about installing and using the AastraLink Pro 160 in your IP phone network.
AastraLink Pro 160 Administrator Guide 6-2 Topic Page Can I Create Custom Dial Plans on the AastraLink Pro? page 6-12 Does My AastraLink Pro Support non-Aastra SIP Phones? page 6-12 How Many Extensions Can the AastraLink Pro Host When SIP Trunking is Used? page 6-12 If Custom “On Hold” Music is Enabled, Does it Play for Both Parked Calls and On-Hold Calls? page 6-13 Does the AastraLink Pro Support Shared Line Appearance (SLA)? page 6-13 How Do I Reduce the Initial Echo that Occurs at the Begin
AastraLink FAQs How Does Network Addressing Work? How Does Network Addressing Work? The first time an AastraLink Pro 160 starts up, it attempts to use DHCP to obtain an IP address from a server on the network. If that fails, the AastraLink Pro 160 then uses ZeroConf to assign itself an IP address within the range 169.254/16 (excepting the first and last 256 addresses in this range, which are reserved).
AastraLink Pro 160 Administrator Guide What is the Difference Between the Administrator Phone and User Phones? If there are multiple AastraLinks present on the LAN, then the Aastra IP phone UI displays the list of AastraLinks. You then select which AastraLink the phone should use to obtain its configuration file. As administrator, you have the option to control new phone registration on your network. That is, if you wish, you can use the Web UI to restrict new phones from registering.
AastraLink FAQs How Do I Assign An IP Phone To A Different User? How Do I Assign An IP Phone To A Different User? If an IP phone is already registered with the AastraLink device, and you want to reassign the IP phone to a different user, you must use the AastraLink Web UI to edit the user entry and change the name and extension number; or delete the old IP phone entry from the Users List, and add the new User phone reusing the previous extension if required.
AastraLink Pro 160 Administrator Guide What Are Softkeys and How Do They Work? L1 200 - J Smith May 11, 2:40 PM DND Forward Directory Vmail Park Call Press DND softkey to enable “Do Not Disturb” on this phone. 6-6 41-001190-02 Rev. 01, Rel. 1.
AastraLink FAQs What Are Softkeys and How Do They Work? What are Expansion Modules? The 675xi Series Aastra IP SIP Phones offer expansion module units that can attach to the right side of the phone to provide additional softkeys. These expansion modules are called the 536M and the 560M. Model 536M For Phones 6753i, 6755i, 6757i, and 6757i CT Model 560M For Phones 6755i, 6757i and 6757i CT 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide What Are Softkeys and How Do They Work? The 536M provides 36 additional softkeys and can attach to a 6753i, 6755i, 6757i or 6757i CT. The 560M provides 60 additional softkeys and can attach to a 6755i, 6757i, and 6757i CT. The expansion modules support the same key functions as the applicable IP Phone for which it is connected. Each key provides an LED for indicating call status.
AastraLink FAQs How Do I Obtain the IP Address Assigned to the AastraLink Pro 160? How Do I Obtain the IP Address Assigned to the AastraLink Pro 160? You can view the IP Address assigned to the AastraLink Pro 160 using your Aastra IP phone, and the procedure described below. Step Action 1 Press Options key on the phone key pad (or the Options key on the Aastra IP phone models 9143i, 9480i, and 9480i CT) to bring up the Options list.
AastraLink Pro 160 Administrator Guide Why Do My IP Phone Screens Look Different? Why Do My IP Phone Screens Look Different? If you install an AastraLink Pro 160 on your existing IP phone network, then you will notice some phone UI changes when you register the phones with the device. Users who previously operated their IP phones in generic SIP mode should note the following information: • Some menu options no longer appear on the Aastra IP phone UI, or are located on different screens.
AastraLink FAQs Does This Guide Describe How To Operate My IP Phone? Does This Guide Describe How To Operate My IP Phone? IP Phone operation - for example, how to use the buttons, softkeys, and hard keys on your model IP phone - is beyond the scope of this guide. For instructions on operating Aastra IP phones, and using Aastra IP phone features, refer to the AastraLink Pro 160 IP Phone User’s Guide.
AastraLink Pro 160 Administrator Guide Can I Add More PSTN Gateways to Add More Than Six FXO ports? Can I Add More PSTN Gateways to Add More Than Six FXO ports? No. The FXO port limit on the AastraLink Pro is six. Aastra recommends using a SIP trunk service provider if more than six PSTN calls are required. Generic SIP trunk servers (such as Asterisk) may be used locally.
AastraLink FAQs If Custom “On Hold” Music is Enabled, Does it Play for Both Parked Calls and On-Hold Note: These are not hard limits, this is based on the point at which the platform performance has been tested to degrade. It is possible to make more than 12 calls, but quality degrades and the unit may go into overload, resulting in loss of service.
AastraLink Pro 160 Administrator Guide How Do I Reduce the Initial Echo that Occurs at the Beginning of Each Call? In Release 1.2 and later, the AastraLink Pro supports SLA on hard keys L1 through L4, and then softkeys for L5 and L6 on the 6755i, 6757i, 6757i CT, 9480i, and 9480i CT IP Phones. Models 6753i and 9143i IP Phones support a subset of SLA on hard keys L1 through L3.
AastraLink FAQs How do I Register a Generic SIP Device as a Secondary SIP Phone? How do I Register a Generic SIP Device as a Secondary SIP Phone? The following illustration shows a user “John Smith” as the user of a secondary phone in the AastraLink network. This illustration shows an X-Lite softclient as an example. 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide How do I Register a Generic SIP Device as a Secondary SIP Phone? 6-16 41-001190-02 Rev. 01, Rel. 1.
Chapter 7 Troubleshooting Solutions About this Chapter Introduction This chapter contains several trouble-shooting solutions for the AastraLink Pro 160. It describes how to interpret the LED status indicator located on the AastraLink front panel. It also describes how to reboot the AastraLink using either the Web UI, or the reset switch. In addition, it describes how to use the reset switch to restore original factory default settings on the device, in order to return it to an out-of-the-box state.
AastraLink Pro 160 Administrator Guide About this Chapter Topic Using the Reset Switch to Restore Factory Default Settings page 7-7 What To Do After Restoring Factory Default Settings page 7-8 Reinstalling System Software Using Recovery Mode page 7-11 Automatic Recovery Mode page 7-12 Manual Recovery Mode page 7-13 Using The AastraLink Recovery Mode UI page 7-14 Using AastraLink System and Phone Log Files 7-2 Page page 7-31 41-001190-02 Rev. 01, Rel. 1.
Troubleshooting Solutions Monitoring the AastraLink Status LED Monitoring the AastraLink Status LED The LED on the front of the AastraLink Pro 160 indicates the current status of the device. The current LED state also displays on the bottom left of the status bar each time a WebUI page is refreshed. The table below describes the LED variations. LED Color Meaning Off Power is off. Steady Green The AastraLink Pro 160 has successfully completed internal hardware diagnostic tests and is starting up.
AastraLink Pro 160 Administrator Guide Monitoring the AastraLink Status LED LED Color Meaning Steady Red Hardware self-test failure; system halted. Try rebooting. If LED remains steady red, contact Aastra Support. Steady Amber The Aastralink is in the process of restoring factory default settings. 7-4 41-001190-02 Rev. 01, Rel. 1.
Troubleshooting Solutions Rebooting the AastraLink Rebooting the AastraLink This section describes how to reboot (restart) the AastraLink Pro 160. You can reboot the AastraLink from the Web UI, or reboot it manually, using the reset switch located on the back of the device (next to the power receptacle, as shown on page 7-6). Rebooting Using the Web UI To reboot the AastraLink using the Web UI, do the following tasks: AastraLink Web UI Step Action 1 Login to the AastraLink as Administrator.
AastraLink Pro 160 Administrator Guide Rebooting the AastraLink Rebooting Using the Reset Switch (Hard Reboot) You can reboot the AastraLink device using the reset switch as long as the LED on the front of the Aastralink is in one of the following states: • Flashing green • Flashing red • Steady red See the LED monitoring table on page 7-3 for a description of each LED state. Use the following procedure to reboot the AastraLink.
Troubleshooting Solutions Restoring AastraLink Factory Default Settings Restoring AastraLink Factory Default Settings What Happens if I Restore Factory Default Settings? If you restore factory default settings on the AastraLink Pro 160, it reverts the device to its out-of-the-box state — just as it was shipped from the factory.
AastraLink Pro 160 Administrator Guide Restoring AastraLink Factory Default Settings Factory Default Restoration Procedure Step Action 2 Verify that the LED on the front of the device is flashing green, or flashing red. 3 Use the end of a paperclip to press and hold the reset switch. The LED on the front panel flashes RED for 10 seconds, then changes to AMBER. Release the reset switch when the LED is AMBER, the factory default will commence.
Troubleshooting Solutions Restoring AastraLink Factory Default Settings Use the following procedure to register an Administrator IP phone with the AastraLink Pro 160. Administrator IP Phone Registration Procedure Step Action 1 Restart an Aastra IP phone. By default, the first IP phone you register with the device becomes the Administrator IP phone. When the phone starts up on your IP phone network, it automatically discovers the presence of an AastraLink Pro 160 device on the LAN.
AastraLink Pro 160 Administrator Guide Restoring AastraLink Factory Default Settings Administrator IP Phone Registration Procedure Step Action 9 (Optional) Enter the Administrator email address, then press . Note: To enter the @ symbol, press the # key until it appears on your Phone UI. You can skip this step and enter the email address later using the AastraLink Pro 160 Web UI. 10 Enter the Administrator password, then press . Your Administrator phone reboots.
Troubleshooting Solutions Reinstalling System Software Using Recovery Mode Reinstalling System Software Using Recovery Mode The AastraLink Pro 160 contains an automatic fail-back mode in its onboard firmware that allows the system to be recovered if it encounters a problem when booting from the CompactFlash root file system. The AastraLink Pro 160 enters automatic “recovery mode” after a failed boot.
AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode Automatic Recovery Mode File system corruption is a rare event, but it can occur if a power outage or a manual reset is performed while data is being written to the file system. Normally, any corruption caused to the CompactFlash filesystem in this manner corrects itself automatically the next time the AastraLink Pro 160 boots.
Troubleshooting Solutions Reinstalling System Software Using Recovery Mode Manual Recovery Mode If the AastraLink did not automatically enter Recovery Mode, but you need to reprogram the CompactFlash or Onboard flash, you can use the following procedure to manually initiate recovery mode. AastraLink Web UI Step Action 1 Power off the AastraLink Pro 160. 2 Eject the CompactFlash card from the front of the system.
AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode Using The AastraLink Recovery Mode UI This section describes how you use the AastraLink Recover Mode Web UI to reload or repair system software or firmware, and perform more advanced tasks. To do so, you must: • First, obtain the IP address of the AastraLink Pro 160 so you can communicate with the device. • Second, use the Recovery Mode UI to reprogram or repair the CompactFlash card, or Onboard flash, as necessary.
Troubleshooting Solutions Reinstalling System Software Using Recovery Mode Phone UI Step Action 1 Press the key or Options button on your Aastra IP phone. 2 Select Phone Status/AastraLink Info/Server Local IP The IP address assigned to the AastraLink appears. For example: AastraLink Info Server Local IP: 10.50.20.
AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode For non-DHCP Networks If the AastraLink Pro 160 was not using DHCP to obtain an IP address on the LAN, then to communicate with the AastraLink, you can use a direct, back-to-back Ethernet connection between the AastraLink WAN interface and a PC. In recovery mode, the AastraLink operates as a DHCP server for the private 192.168.100.100/24 network using the WAN port.
Troubleshooting Solutions Reinstalling System Software Using Recovery Mode Reprogramming the CompactFlash Card If the CompactFlash (CF) card is defective, and a replacement card needs to be programmed with a factory fresh image, you can use the Recovery Mode UI to set the AastraLink Pro 160 CompactFlash card back to its original settings You should only reprogram the CompactFlash card if the AastraLink Pro 160 is continually entering recovery mode and will not correct itself, even after several reboot att
AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode AastraLink Recovery UI Step Action 2 If you have not yet accessed the AastraLink Recovery Mode UI, do this step. (Otherwise, skip ahead to Step 3.) Use your web browser and enter the IP address of the AastraLink: • If you are using DHCP, enter the IP address assigned to the device. For example: http://10.50.20.
Troubleshooting Solutions Reinstalling System Software Using Recovery Mode AastraLink Recovery UI Step Action 4 Example: Enter the name of the CF image file that you downloaded from the Aastra web site in the “Filename” field. For example, enter: vnx.dra Note: For HTTP/FTP, you may prefix the file name with an explicit directory path to the location on the server. For example, enter: pub/temp/firmware/vnx.
AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode AastraLink Recovery UI Step Action 9 Click to begin the download process. Note: The transfer may take up to 30 minutes to complete, depending on the network speed and connection protocol. Do not interrupt the transfer during this time, or the system may become unrecoverable. You will see some, or all, of the screens shown in Figure 7-1 as the process completes.
Troubleshooting Solutions Reinstalling System Software Using Recovery Mode Your Web Browser displays screens like these as the CompactFlash Card is reprogrammed. Figure 7-1. AastraLink Recovery Mode Download Screens 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode Reprogramming the Onboard Flash When necessary, you can use the Recovery Mode UI to reprogram the AastraLink Pro 160 Onboard flash (firmware) using the procedure described in this section. Caution: You should only reprogram the Onboard flash with direction from Aastra support personnel.
Troubleshooting Solutions Reinstalling System Software Using Recovery Mode AastraLink Recovery UI Step Action 1 Confirm that the AastraLink is in recovery mode. The LED should alternate Green/Red/Off to indicate that the device is in recovery mode. 2 If you have not yet accessed the AastraLink Recovery Mode UI, do this step. (Otherwise, skip ahead to Step 3.) • If you are using DHCP, enter the IP address assigned to the device. For example: http://10.50.20.
AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode AastraLink Recovery UI Step Action 4 Enter the name of the Onboard flash file that you downloaded from the Aastra web site in the “Filename” field. For example, enter: obf.dra NOTE: For HTTP/FTP, you may prefix the file name with an explicit directory path to the location on the server. For example, enter: pub/temp/firmware/obf.dra 5 In the “Upgrade Type” field, select the “On-board flash” option.
Troubleshooting Solutions Reinstalling System Software Using Recovery Mode Uploading the .abf File to the CompactFlash After reformatting the CompactFlash card to a factory-default state (either with quickformat or using the extended version with badblock checking), it is possible to restore a previous AastraLink Backup File (.abf) so that the system reboots into the previous configured state, rather than as a default greenfield. Use the following procedure to upload an .abf file to the CompactFlash.
AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode Repairing the File System, Bad Block, and or Database When necessary, you can use the Recovery Mode UI to repair the following on the AastraLink Pro: • Perform filesystem checks (force or verbose) and automatically repair it. • Perform a bad block test and rewrite it if required. • Download a database or revert to the previous database if required.
Troubleshooting Solutions Reinstalling System Software Using Recovery Mode AastraLink Recovery UI Step Action 3 Click the “Repair” tab. File System Check and Repair 4 In the File System Check section, place a checkmark in the “Force Check” and/or “Verbose Mode” fields as applicable to specify the type of check you want to perform on the file system. To automatically repair the file system after running a check, place a checkmark in the “Automatically Repair” field. 5 Click .
AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode AastraLink Recovery UI Step Action 7 Click . If you enabled “Enable rewrite”, the system runs the bad block test and then automatically rewrites it if required. Download Database 8 To download a database to the AastraLink Pro, click the button. Revert Database 9 To revert to the previous database on the AastraLink Pro, click the button.
Troubleshooting Solutions Reinstalling System Software Using Recovery Mode Advanced Recovery Mode Tasks (Netconsole) When necessary, you can perform more advanced tasks with the Recovery Mode UI such as using Netconsole. Netconsole is a helpful tool for debugging kernel issues where you need to capture and analyze kernel messages from a crashed or hanging server when disk logging or serial consoles are unavailable.
AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode AastraLink Recovery UI Step Action 3 Click the “Advanced” tab. 4 In the “Netconsole Enabled” field, place a checkmark in the box to enabale Netconsole. 5 In the “Netconsole IP” field, enter the IP address of the host on the network where the printk messages about the kernal are to be stored.
Troubleshooting Solutions Using AastraLink System and Phone Log Files Using AastraLink System and Phone Log Files To investigate issues specific to interoperability or configuration/operation of Aastra IP phones, the AastraLink Web UI allows you to view system and phone logs, and enable debugging for various events. To view Aastralink system and phone log files, you must be working in conjunction with Aastra support personnel, and supply a valid login ID and debug password.
AastraLink Pro 160 Administrator Guide Using AastraLink System and Phone Log Files 7-32 41-001190-02 Rev. 01, Rel. 1.
Appendix A Remote Office Configuration of the IP Phone (Phone-Side) Introduction This appendix supplements the AastraLink Pro 160 Quick Start Administrator’s Guide. It describes how to do the following tasks: • Register a remote user IP phone at the central site prior to deployment. • Install an IP phones at a remote site and connect to the AastraLink Pro 160 phone network. (This task can be performed by either the administrator or a user.) • Reinstall a remote IP phone back at the central site.
AastraLink Pro 160 Administrator Guide Preparing To Deploy Remote User Phones Preparing To Deploy Remote User Phones The administrator must do the following three steps before deploying Aastra IP phones to a remote site: 1. Enable remote access support on the AastraLink Pro 160, and configure remote access parameters. Depending on your network configuration and requirements, you may also choose to configure firewall parameters, specify port mappings, etc. prior to deploying remote user IP phones.
Remote Office Configuration of the IP Phone (Phone-Side) Preparing To Deploy Remote User Phones Registering the IP phones by connecting them at the central site is the quickest and easiest method to register the lines with AastraLink Pro and ensure that the IP phone is pre-configured with the public IP address and port previously configured on the AastraLink.
AastraLink Pro 160 Administrator Guide Registering IP Phones At the Central Site Registering IP Phones At the Central Site Prior to remote deployment, use the instructions in this section to register an IP phone with the AastraLink device. Step Action 1 To begin the setup process, use the supplied RJ45 cables to connect your Aastra IP phone to your Ethernet Hub/Switch. Note: See your AastraLink Pro 160 Quick Start User’s Guide for detailed instructions on setting up and installing your Aastra IP phone.
Remote Office Configuration of the IP Phone (Phone-Side) Registering IP Phones At the Central Site Step Action 3 To begin the registration process, enter the first name of the IP phone user, then press . For example: Bob Register User Name Enter First Name Bob ABC Dot Backspace 4 Enter Enter the last name of the IP phone user, then press .
AastraLink Pro 160 Administrator Guide Registering IP Phones At the Central Site Step Action 6 Enter the user password, then press . Register User Enter Password ***** Enter Back ABC Dot Backspace Your IP phone reboots. When startup is complete, your phone UI displays the IP address of the Aastralink device. To access the AastraLink Web UI, you enter the address in your web browser. Visit http://10.20.50.135 for more options Exit 7 To complete the initialization process, press .
Remote Office Configuration of the IP Phone (Phone-Side) Connecting To The IP Phone Network From a Remote Office Connecting To The IP Phone Network From a Remote Office After registering the IP phone at the central site, use the following procedure to connect to the IP phone network from a remote office. Warning: On remote phones connected to the AastraLink Pro 160, the following emergency related message displays: “E911 calls are not available from this phone.
AastraLink Pro 160 Administrator Guide Connecting To The IP Phone Network From a Remote Office Step Action 3 Enter the IP Address of the AastraLink Pro 160 that is located at the central site. For example: 65.215.35.80 Enter server name/IP 65.215.35.80 Backspace Dot abc Cancel Done Note: If you do not know the IP address of the AastraLink Pro 160, check with your administrator. A-8 41-001190-02 Rev. 01, Rel. 1.
Remote Office Configuration of the IP Phone (Phone-Side) Connecting To The IP Phone Network From a Remote Office Step Action 4 Specify the HTTP port the IP phone uses to communicate with the AastraLink Pro 160. For example: 51510 Enter HTTPS port 51510 Backspace Dot . abc Cancel Done Your Aastra IP phone downloads the latest configuration information from the AastraLink Pro 160 and reboots.
AastraLink Pro 160 Administrator Guide Connecting To The IP Phone Network From a Remote Office Configuring Port Information Not all routers support Universal Plug & Play (UPnP), and some may need to have the UPnP support manually enabled. If the Aastra IP phone cannot obtain the public IP address of the router via UPnP, the phone displays the message “UPnP device not found.
Remote Office Configuration of the IP Phone (Phone-Side) Connecting To The IP Phone Network From a Remote Office 2 Specify the public IP address, or dynamic/static DNS FQDN of your router, then press . For example: 65.96.171.130. Enter NAT IP: 65.96.171.130 Backspace Dot . ABC 3 Cancel Done Specify the public SIP port (default 51620) for your router, then press . Enter NAT SIP Port: 51620 Backspace Cancel Done 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Connecting To The IP Phone Network From a Remote Office 4 Specify the public RTP starting port (default 51720) for your router, then press . Enter NAT RTP Port: 51720 Backspace Cancel Done 5 Specify the public HTTP port (default 51510) for your router, then press . Enter NAT HTTPS Port: 51510 Backspace Cancel Done Your AastraLink IP Phone reboots and begins the discovery process.
Remote Office Configuration of the IP Phone (Phone-Side) Reinstalling Aastra IP Phones at the Central Site Reinstalling Aastra IP Phones at the Central Site Use the procedure described in this section to reinstall an IP phone at the central site that had been previously installed at a remote office. The procedure described below resets the IP phone from “remote mode” to back to “local mode.” If you do not reset the IP phone, it will attempt to boot in remote mode when you install it.
AastraLink Pro 160 Administrator Guide Reinstalling Aastra IP Phones at the Central Site Step Action 8 Select when prompted to restart the phone. The IP phone reverts back to its factory default settings. 9 Disconnect, then reconnect, your IP phone to your Ethernet Hub/Router. If your IP phone has been successfully reset to “local mode,” it should start up, retrieve its configuration from the AastraLink, and then prompt you to specify a user name.
Appendix B Remote Office Configuration of the AastraLink Pro 160 (Server-Side) Introduction This appendix provides a procedure for manually setting up your AastraLink Pro 160 in your network for a remote office connection.
AastraLink Pro 160 Administrator Guide Remote Office Configuration of the AastraLink Pro 160 Remote Office Configuration of the AastraLink Pro 160 Description The AastraLink Pro 160 is a plug and play unit that you can install in your network. However, to configure the AastraLink Pro 160 for remote office connections, it is recommended you use the information that this Appendix provides. Network Diagram for Remote Phone Setup The following is a network diagram for Aastralink Pro 160 remote phone setup.
41-001190-02 Rev. 01, Rel. 1.2 AastraLink Pro IP 10.50.11.3 HTTP 9600 SIP 5060 RTP 3000 IP Phone internal IP 192.168.1.3 HTTP 80 SIP 5060 RTP 3000 U + Office router external IP 65.215.35.80 HTTP 51510 SIP 5060 RTP 3200 + Home router external IP 65.96.171.
AastraLink Pro 160 Administrator Guide Remote Office Configuration of the AastraLink Pro 160 Configuring the AastraLink Pro 160 for Remote Office Setup 1. UPnP Configuration Use the following procedure to configure UPnP on the AastraLink Pro 160. AastraLink Web UI Step Action 1 Select Configuration->Network->Local Services. 2 Turn on “Remote Office”. B-4 41-001190-02 Rev. 01, Rel. 1.
Remote Office Configuration of the AastraLink Pro 160 (Server-Side) Remote Office Configuration of the AastraLink Pro 160 AastraLink Web UI Step Action 3 Turn on “UPnP”. 4 Click to save your changes. After a successful UPnP with the AastraLink Pro 160, the results are shown in the “Office Router Port Mapping Table” on page B-5. Notes: 1. The external gateway IP (router A wan side IP address) of router A is automatically populated to the server. 2.
AastraLink Pro 160 Administrator Guide Remote Office Configuration of the AastraLink Pro 160 Active Protocol Internal Port External Port IP Address YES UDP 3011 3211 10.50.11.3 YES UDP 3012 3212 10.50.11.3 YES UDP 3013 3213 10.50.11.3 YES UDP 3014 3214 10.50.11.3 YES UDP 3015 3215 10.50.11.3 YES UDP 3016 3216 10.50.11.3 YES UDP 3017 3217 10.50.11.3 YES UDP 3018 3218 10.50.11.3 YES UDP 3019 3219 10.50.11.
Remote Office Configuration of the AastraLink Pro 160 (Server-Side) Remote Office Configuration of the AastraLink Pro 160 2. Phone Configuration If you create an account on the server for the phone in the same subnet as the server, the configuration automatically downloads to the phone. If you create the phone's account on the server using the Web UI to add phones, the remote phone does not have the configuration required to initiate communication with the server.
AastraLink Pro 160 Administrator Guide Remote Office Configuration of the AastraLink Pro 160 The following table is the port mapping table after a successful UPnP session with the phone-side Home Router. Home Router Port Mapping Table Action B-8 Name Source Destination Protocol Allow WAN, * LAN, 192.168.1.3 UDP, 5060-51620 Allow WAN, * LAN, 192.168.1.3 TCP, 80-51510 Allow WAN, * LAN, 192.168.1.3 UDP, 3000-51720 Allow WAN, * LAN, 192.168.1.3 UDP, 3001-51721 Allow WAN, * LAN, 192.168.
Remote Office Configuration of the AastraLink Pro 160 (Server-Side) Remote Office Configuration of the AastraLink Pro 160 Column Descriptions Column Description Action Indicates whether or not the phone is allowed to Ping the WAN port. Valid values are Allow and Deny. Name Indicates a name for the port mapping. Source Source of the port mapping (WAN or LAN) Destination Phone IP address Protocol Protocol used for the port mapping. 41-001190-02 Rev. 01, Rel. 1.
AastraLink Pro 160 Administrator Guide Remote Office Configuration of the AastraLink Pro 160 AastraLink Pro 160 Manual Remote Office Configuration Example The following is an example of setting up the AastraLink Pro 160 for a remote office. Notes: 1. The SIP and HTTP ports both require one mapping only. The RTP ports require a range of 10 ports per phone. 2.The number of phones you can install behind the same SOHO router is limited by the available port mapping entries on the routers.
Remote Office Configuration of the AastraLink Pro 160 (Server-Side) Remote Office Configuration of the AastraLink Pro 160 AastraLink Pro 160 Remote Office Configuration Step Action Install the Remote IP Phone (Pre-Stage Phone) 7 Press when remote phone is in the Auto-Discovery screen. If the phone cannot find a UPnP enabled device, it displays “UPnP device not found”. Press . The phone prompts for the NAT IP address. 8 Enter the Home Router WAN-side IP address. For example: 65.96.171.
AastraLink Pro 160 Administrator Guide Remote Office Configuration of the AastraLink Pro 160 AastraLink Pro 160 Remote Office Configuration Step Action 15 Enter the SIP port for the Home Router. For example, you can enter 51620. The Phone prompts for an RTP port. 16 Enter the RTP port for the Home Router. For example, you can enter 51720. The Phone prompts for an HTTPS port. 17 Enter the HTTPS port for the Home router. For example, you can enter 51510.
Index Index A BLF, softkey 3-58 AastraLink backing up system software 5-12 chassis 1-12 dial plan 4-40 features list 1-2 hardware, software requirements 1-11 LED 7-3 overview 1-2 performance, maximizing 6-10 phone compatibility 1-1 rebooting 7-5 registering IP phones A-4 restoring configuration, voicemail 5-14 restoring factory default settings 7-7 system language 4-8 settings 4-4 status 5-4 updating system software 5-15 Web UI 2-2 . . C . . cables 1-11 . . call forward, softkey 3-57 .
D H date and time, setting 4-10 hardware requirements 1-11 deleting barred numbers 4-56 default softkeys 3-62 ring groups 3-53 holiday schedule, configuring 4-130 Index . . . host name, editing 4-22 . . HTTP, parameters 4-28 . . . DHCP, configuring 4-25 I . dial plan 4-40 configuring 4-38 emergency 4-54 . intercom, softkey 3-59 . . . IP Address AastraLink, obtaining 6-9 editing 4-23 directed call pickup, softkey 3-58 . . directory, softkey 3-60 . .
N remote office phones, registering A-1 . remote office support, enabling 4-27 . network addressing 6-3 . reprogramming CompactFlash card 7-17 onboard flash 7-22 . . network, sample 1-5 . . NTP Address 4-34 Index network settings, local 4-22 requirements hardware 1-11 software 1-13 . O . . reset switch, locating 7-6 . obf.dra, file 5-15 restoring factory default settings 7-7 . .
U updating, system software 5-15 Index . UPnP 4-27 . user accounts, enabling and disabling 3-6 . users adding accounts and phones for 3-5 deleting accounts for 3-27 editing accounts for 3-15 logging in 2-2 privileges 1-13 . . . . . V viewing call records 5-9 IP Address 6-9 system status 5-4 . . . vnx.dra, file 5-15 . voicemail restoring 5-14 softkey 3-60 system limit 4-16 visual, configuring 4-15 . . . . VoIP, configuring 4-74 . W Web UI accessing 2-2 administrator menu options 2-6 .
Warranty, regulatory, safety, and copyright / licensing notices Warranty - Aastra Telecom, Inc. Aastra Telecom Inc.
AastraLink Pro 160 Administrator Guide Regulatory information Regulatory information U.S.A. requirements The AASTRA VNX has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the Federal Communications Commission (FCC) rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy.
Regulatory information If you experience trouble with this equipment, please contact Aastra Telecom for repair and warranty information. If there is a problem with the network, the telephone company may request that you remove the equipment from the network until the problem is resolved. Aastra Telecom recommends that you install an AC surge protector in the AC outlet to which the equipment is connected.
AastraLink Pro 160 Administrator Guide Regulatory information Repairs to certified equipment should be made by a supplier-designated representative. If you make repairs or alterations to this equipment, or if the equipment malfunctions, the telecommunications company may request that you disconnect the equipment. You should ensure, for your own protection, that the electrical ground connections for the power utility, telephone lines, and internal water-pipe system, if present, are connected.
Regulatory information European requirements EMI/EN 55 022 statement This certifies that the Aastra VNX IP Network Exchange is shielded against the generation of radio interference in accordance with the application of Council Directive 89/336/EEC. Conformity is declared by the application of EN 55 022:1998 and EN 55 024:1998. WARNING: This is a Class A product. In a residential area, this product may cause radio interference, in which case the user may be required to take the appropriate measures.
AastraLink Pro 160 Administrator Guide Safety warnings Safety warnings General warnings The following safety warnings apply: • • • • • • Mechanical hazards and electrical shock hazards are possible if you remove one or more of the modules. There are no operator-serviceable modules. Only qualified personnel should service this equipment. This equipment must be connected to a protective ground according to the instructions in this manual. Improper grounding may result in electrical shock.
Software licensing and copyright Software licensing and copyright The Aastra VNX product consists of an Aastra designed hardware platform distributed with embedded Linux operating system and application software. This embedded software consists of multiple Aastra and third party programs; each individual program may be subject to one or more Copyrights or Software Licenses; the overall aggregation and distribution of these separate programs is protected as a collective work, Copyright © Aastra Telecom Inc.
AastraLink Pro 160 Administrator Guide Published in the USA 41-001190-02 REV 01 AastraLink Pro 160 Release 1.
