User guide

6755i IP Phone User Guide for SPN
Aastra - 2736-007 13
Message Recall
Recall
The key label is
defined by your
system administrator
and may be different
on your phone.
The Message Recall feature allows you to
scroll through messages sent by the
supervisor on the phone display screen,
beginning with the most recent message.
Each message includes the time, date, and
the message number. The maximum
number of messages that can be stored per
agent is a system setting in Centergy
Reporting. When the maximum is reached,
a new message will overwrite the oldest
message.
Supervisor Alert
Alert
The key label is
defined by your
system administrator
and may be different
on your phone.
The Supervisor Alert feature allows agents
to send pre-programmed messages to the
supervisor's call center management screen
(Centergy Reporting).
Transact
Transact
The key label is
defined by your
system administrator
and may be different
on your phone.
The Transact feature is a part of the
Centergy Reporting system. It allows the
call center management to define
information codes that an ACD agent can
use to collect information about the call
using the telephone keypad. The
information collected is stored in a database
that is available for use in statistical
analysis. Examples of Transact use would
be to track product sales, inventory, special
events, etc.
Transact codes are provided by the
supervisor or system administrator.
Agent Statistics
Agent Stat
Displays current individual agent statistics
on the LCD display.
Queue Depth
Queue Dep…
Displays the queue depth.
Supervisor Features
Night Service
Night Svc
Manually activates the pilot’s night call
guide.
Overflow
Overflow
Manually routes all calls in queue to any
overflow pilots.
Call Force
Force
Manually suspends the Work and Wrap for
all agents in the pilot so that they are
available to receive calls.