User guide

Proprietary and Contents Section
xii Aastra – 2736-007
Sign Off............................................................................................................................. 86
Hands-Free Auto Answer (HFAA) ................................................................................... 86
Wrap-up ............................................................................................................................ 87
Cancel Wrap-up .......................................................................................................... 87
Work ................................................................................................................................. 88
Timed Work ............................................................................................................... 88
Call Record ....................................................................................................................... 89
Unavailable ....................................................................................................................... 89
Unavailable Options ................................................................................................... 89
Supervisor Alert ................................................................................................................ 91
Message Recall ................................................................................................................. 92
View Messages ........................................................................................................... 93
Transact ............................................................................................................................. 93
Unknown Code .................................................................................................... 95
Agent Statistics ................................................................................................................. 95
Use the Agent Statistics Key ...................................................................................... 96
Queue Depth ..................................................................................................................... 96
Use the Queue Depth Key .......................................................................................... 97
Supervisor Functions ........................................................................................................ 97
Night Service .............................................................................................................. 97
Overflow ..................................................................................................................... 97
Call Force ................................................................................................................... 97
Chapter 9 Directories ........................................................................................................... 99
Overview ........................................................................................................................... 99
Directory Types .......................................................................................................... 99
Phone Numbers .................................................................................................... 99
Directory Lookup and Dial .................................................................................. 99
Add an Entry to the Speed Dial List .................................................................. 101
Edit the Number before you Dial ....................................................................... 102
Exit a Directory .................................................................................................. 102