User guide

6755i IP Phone User Guide for SPN
Aastra - 2736-007 95
Unknown Code
If a field or code is defined, the text will display. If a field or code is not defined, the code
number you entered will display with question marks as in the example below.
??20??5??
Done
Agent Statistics
The Agent Statistics feature enables the agent to display current individual agent statistics
on the LCD display.
The following statistics display when the Agent Statistics softkey is pressed:
Screen Display
Description
Agent Name and Extension
Agent name and extension
Online Dur.
Online Duration
AVL
Available
The percentage of time available to
receive calls
ACD
Automatic Call
Distribution
Percentage of time answering ACD
calls
WRP
Wrap-up
Percentage of time in Wrap-up state
HLD
Hold
Percentage of time in Hold state
WRK
Work
Percentage of time in Work state
INC
Incoming
Percentage of time on incoming
calls
OUT
Outgoing
Percentage of time on outgoing calls
INT
Internal
Percentage of time on internal calls
Total ACD calls
Total number of ACD calls
Avg ACD Dur
Average duration of ACD calls
#OUTG
Outgoing
Total number of outgoing calls
#INCM
Incoming
Total number of incoming calls