User guide

Chapter 8, ACD Features
94 Aastra – 2736-007
In the following example, a customer calls to renew his subscription to a monthly pet
magazine. The agent takes calls for magazines, books, and catalogs. The agent will enter
the code for the type of publication, then, enter the code for the specific publication for
that type.
The key label is defined by your system administrator and may be different on your
phone.
Step
Action
Result
1.
Press the Transact key.
 The Transact screen displays.
Transact
Backspace
Cancel
Done
2.
Dial the Transaction code.
 Press the Backspace key to erase
characters.
 Press the Cancel key to cancel the
code.
Transact
3*25
Backspace
Cancel
Done
The caller orders a
catalog.
3 = Catalog
25 = Fosters
3.
Press the Done key.
 The Transact code displays.
CatalFostr
Done
 The code is successfully entered
and stored.