User guide

6755i IP Phone User Guide for SPN
Aastra - 2736-007 93
View Messages
Step
Action
Result
1.
Press the Recall key.
 If the Alert lamp is flashing, it
turns off.
 The Recall status lamp turns on,
then turns off immediately.
Message Recall
10:45 03/15/2008 #1
Go offline
11:30 03/15/2008 #2
Done
2.
Press or to scroll through the
display to review all messages.
Transact
The Transact feature provides a means to obtain common statistical information about
calls. System administrators set up the fields and codes based up the current
requirements.
Transact is used for reasons such as tracking types of calls for a specific product, or for
special campaigns such as a pay-per-view boxing event. The Transact feature is set up
separately for each call center.
Transact fields and codes can be deleted, rebuilt and used again for an entirely different
subject.
To use the feature, you must do the following:
 Obtain the information from the customer.
 Select codes based upon that information.
 Depress the Transact key on the telephone.
 Enter the code number(s) using the keypad.
 Transact Codes can be entered while talking to a caller or between calls.
 The caller does not hear the tones when the Transact codes are entered.