User guide

Chapter 8, ACD Features
92 Aastra – 2736-007
Supervisor to Agent Messages:
1.
You receive a message from your
supervisor on your phone screen:
Go to lunch!!!!
Done
2.
Press the Done key.
The screen will also automatically time
out and return to the idle screen.
 The idle screen displays.
 The Alert lamp flashes.
Message Recall
The Message Recall feature allows you to scroll through the Alert messages sent to the
phone display screen, beginning with the most recent message. Each message includes
the time, date, and the message number. The maximum number of messages that can be
stored per agent is a system setting in Centergy Reporting. When the maximum is
reached, a new message will overwrite the oldest message.
There are 3 lines available for Message Recall display on the 55i.
The key label is defined by your system administrator and may be different on your
phone.