User guide

6755i IP Phone User Guide for SPN
Aastra - 2736-007 91
Supervisor Alert
The Supervisor Alert feature:
 Allows agents to send pre-programmed messages to the supervisor's call center
management screen (Centergy Reporting) using numeric codes provided by the
administrator.
 Allows supervisors to send messages to the agent phone display.
The key label is defined by your system administrator and may be different on your
phone.
Step
Action
Result
Agent to Supervisor Messages:
1.
Press the Alert key.
You hear 1 beep.
The Alert status lamp does not turn on
for Agent to Supervisor messaging.
2.
Dial the numeric message code.
Alert Codes are provided by your
system administrator.
Supervisor Alert
06
Backspace
Cancel
Done
3.
Press Done.
 The alert is sent.
 The message displays.
Broadcast Test
Done
4.
Press Done.
The idle screen displays.