User guide

Chapter 8, ACD Features
90 Aastra – 2736-007
 Agent Unavailable can optionally be timed and automatically canceled by the
system. See your supervisor or system administrator with any questions.
Step
Action
Result
Activate Unavailable:
1.
Press the Un-avail key.
 You hear 1 beep.
 The reason code list displays.
Reason Code
Lunch
Break
Meeting
Unspec.
Select
Cancel
2.
If required:
Use or to scroll through the list
of codes.
3.
Press Select to choose the code.
 The selection displays on the
phone screen for 3 seconds, then
the idle screen displays.
 The Unavailable status lamp turns
on steady.
 You are not available to take ACD
calls.
Deactivate Unavailable:
1.
Press the Un-avail key
 The Unavailable status lamp turns
off.
 You are available to take ACD
calls.