User guide

6755i IP Phone User Guide for SPN
Aastra - 2736-007 89
Call Record
The Call Record feature allows you to manually initiate call recording, which is
particularly valuable when an agent is dealing with a hostile caller or an emergency
situation, such as a bomb threat.
Call recording requires a separate recording device.
Step
Action
Result
Start the recording:
1.
Press the Call Record key.
 The Call Record status lamp
flashes, then turns ON when the
recording starts.
Stop the recording:
1.
Press the Call Record key.
 The recording stops.
 The Call Record status lamp turns
OFF.
Unavailable
The Unavailable feature allows you to go into the Unavailable state where you cannot
take ACD calls. There can be 100 feature codes. SIP stations now have page down, page
up and search buttons to view all 100 Agent reason codes.
Reason Codes are defined by the system administrator.
This feature provides an alternative for going into the Work state or signing off of the
agent group. Pre-defined reason codes could represent "lunch", "break", etc. The reason
code is captured in the system database and is used in statistical reporting.
The Unavailable feature can be:
 Activated manually by using the Un-avail key.
 Set up by the administrator to activate at sign-on.
 Set up by the administrator to activate if you have been in the Work state longer than
the “Time for Agent Work” timer.
Unavailable Options
The following are the Unavailable options:
 Unavailable with no Reason Code.
 Unavailable with optional Reason Code.
 Unavailable with required Reason Code.