User guide

6755i IP Phone User Guide for SPN
Aastra - 2736-007 87
Step
Action
Result
1.
Press the AutoAnswer softkey.
 The Auto Answer status lamp turns
off.
 Calls must be answered manually.
The Auto Answer status lamp flashes while on a call.
Wrap-up
The Wrap-up feature is an optional time period that automatically begins after each ACD
call. Wrap-up allows you to complete paperwork before taking a new ACD call. System
Administrators define the Wrap-up time settings.
Action
Result
ACD call ends
 The Wrap/Work status lamp flashes slowly.
 You are in Automatic Wrap-up.
Wrap-up timer expires
 The Wrap/Work status lamp is OFF.
 You are automatically available to take calls.
Wrap-up with no timer
 The Wrap/Work status lamp flashes slowly.
 You are in Automatic Wrap-up until you manually
cancel.
Cancel Wrap-up
Step
Action
Result
1.
Press the Wrap/Work key.
 The Wrap/Work status lamp turns
OFF.
 You can now take ACD calls.