User guide

Chapter 8, ACD Features
86 Aastra – 2736-007
Step
Action
Result
2.
 Enter the pilot number using the
keypad.
Or
 Press Done if you want to stay
signed-on to the current pilot.
Sign Off
The OnOffline softkey enables you to sign off of the agent group. The OnOffline key
status lamp is OFF indicating you are online.
 When you sign off, non-ACD calls can still be placed and received.
 Activating Night Service automatically signs off all agents.
 Auto Answer may be set to be automatically deactivated when you sign off.
However, you can reactivate it to automatically answer non-ACD calls.
 When you want to sign off of the ACD group, but there are still calls in queue, press
the OnOffline key before you finish your last ACD call. The current call is not
affected and you are signed off when the call is ended. Other agents will answer the
calls that are in queue.
Step
Action
Result
1.
Press the OnOffline key.
 The status lamp turns ON.
 You are signed off of the agent
group.
Hands-Free Auto Answer (HFAA)
The Hands-Free Auto Answer feature allows calls to be answered automatically.
Step
Action
Result
Activate Auto Answer:
1.
Press the AutoAnswer softkey.
 The Auto Answer status lamp turns
on steady.
 All calls are automatically
answered.
Deactivate Auto Answer: