User guide

Chapter 8, ACD Features
84 Aastra – 2736-007
Sign On State
Your system administrator has chosen your phone state when you sign on. The following
table describes the various states.
State
Result
Active
You are able to take ACD calls
Agent Unavailable with an
optional Reason Code
You are unable to take ACD calls
Work
You are unable to take ACD calls
Hands-Free Auto-Answer On
You are able to take ACD calls in the hands-free mode
Hands-Free Auto-Answer Off
You are able to take ACD calls in normal mode.
Sign On
The OnOffline softkey status lamp is ON indicating you are offline.
Step
Action
Result
Automatic Sign On:
1.
Press the OnOffline softkey.
 The status lamp turns OFF.
 You are signed on to the agent
group.
Manual Sign On with Agent ID:
1.
Press the OnOffline softkey.
 You hear one beep.
 The Agent ID prompt displays.
Sign On
Agent ID
Backspace
Cancel
Done