User guide

6755i IP Phone User Guide for SPN
Aastra - 2736-007 83
Chapter 8
ACD Features
Sign On/Off
You must sign on to the ACD agent group in order to receive ACD calls. One of the
following 3 methods is used.
 Automatic.
 Manual with Agent ID Number.
 Manual with Agent ID Number and Password.
 If you hear fast busy tone, the Sign On is invalid. Try again, and if not successful, see
your supervisor or system administrator.
 You cannot sign on when the OnOffline softkey lamp is fluttering, indicating that the
ACD group is in Night Service.
 If the Wrap/Work status lamp flutters after signing on, press the Wrap/Work
softkey to clear the lamp and set the phone to an idle state so that you can receive
ACD calls.
 Your system administrator or supervisor provides your Agent ID and/or Password.
Sign On/Off Lamp Status
Lamp
State
Description
Sign On/Off
Status Lamp
ON
You are Offline.
Sign On/Off
Status Lamp
OFF
You are already signed on.
Sign On/Off
Status Lamp
Flutter
Your group is in Night Service.