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Proprietary and Contents Section 7th Edition (March 3, 2011) © Copyright 2011 Aastra. All rights reserved. Information in this manual may change with product revisions. Aastra may add features or enhancements to the product(s) and/or program(s) described in this manual at any time. Technical Publications freezes the information in this manual based on the specified software and hardware releases. Publications writers incorporate such changes into newly released publication editions.
Proprietary and Contents Section Revision Number Date Completed Point of Contact Description 2736-007 12.2009 Bev Marsh Updates for Pointspan 5.4. and 5.5 Intercom Dynamic Agent Sign-on Call Mark Night Service Overflow Call Force Multi-Ring Hotline Updates for Pointspan 5.3. Rename Expansion Modules Updates for Pointspan 5.2. BLF/DSS. Expansion Modules. ACD Queue Depth key. ACD Agent Statistics key. Rename phone to 6755i.
Proprietary and Contents Section Revision Number Date Completed 2736-002 2736-001 Point of Contact Description 09.2007 Aastra Technical Publications - bhm Update for 2.1.0.2145. 03.14.2007 Aastra Technical Publications - bhm Initial release of this publication. Firmware release 2.1.0.2145. 6755i Product Product Liability Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.
Proprietary and Contents Section which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller.
Proprietary and Contents Section Table of Contents 7th Edition (March 3, 2011) ........................................................................................ iii Contact Information .................................................................................................... iii What to Expect when Contacting Company ............................................................... iii Trademarks and Acknowledgements ..........................................................................
Proprietary and Contents Section Startup Sequence .......................................................................................................... 5 Configuration and Updates .................................................................................... 6 Language Packs ..................................................................................................... 6 Configuration Complete ........................................................................................
Options List....................................................................................................................... 23 Access the Options List .............................................................................................. 24 Preferences Menu ............................................................................................................. 25 Tones .......................................................................................................................
Proprietary and Contents Section Handle Calls Using a Headset........................................................................................... 47 End a Call.......................................................................................................................... 47 Emergency Call Handling for Remote SIP Workers ........................................................ 47 Chapter 5 Phone Features ........................................................................................
Hotline .............................................................................................................................. 61 Intercom ............................................................................................................................ 62 Message Desk Operator .................................................................................................... 62 Voice Mail ....................................................................................................
Proprietary and Contents Section Sign Off............................................................................................................................. 86 Hands-Free Auto Answer (HFAA) ................................................................................... 86 Wrap-up ............................................................................................................................ 87 Cancel Wrap-up...........................................................................
DLS (PBX) Directory............................................................................................... 102 Find an Entry and Dial the Number ................................................................... 102 Edit the Number before you Dial ....................................................................... 102 Add an Entry to the Speed Dial List .................................................................. 103 Exit a Directory........................................................
Proprietary and Contents Section Appendix B Troubleshooting ............................................................................................ 119 Index ....................................................................................................................................
Proprietary and Contents Section Table of Figures Figure 1. 6755i IP Phone ........................................................................................................... 1 Figure 2. Handset and Headset Connections ............................................................................. 3 Figure 3. 6755i Keys and Functions .......................................................................................... 8 Figure 4 Multi-Ring on Multiple Lines Display...............................
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6755i IP Phone User Guide for SPN About This Publication Overview This guide explains how to use the features of your new 6755i IP phone. The features assigned to your phone were chosen by your system administrator according to the requirements of your organization; therefore, you may not have access to all the features presented in this document. Audience This publication is intended for any user of the 6755i IP phone.
About This Publication References The following publications provide additional information for the 6755i IP phone. xviii Title Description Aastra Model 6755i Installation Guide Installation and set-up instructions, general features and functions, and basic options list customization. This publication is included with the telephone.
6755i IP Phone User Guide for SPN Chapter 1 Introduction Overview The 6755i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. The 6755i has all the features of a regular business phone, allowing you to place and receive calls, transfer, conference and more. The Aastra 6755i IP Phone Figure 1. 6755i IP Phone Phone Features 8 -Line graphical LCD screen (144 x 75 pixels) with white backlight.
Chapter 1, Introduction 4 line/call appearance keys with corresponding status lamps. Supports up to 9 lines. Full-duplex speaker for hands-free calls. Headset support (modular connector). Built-in two-port, 10/100 Ethernet switch allowing you to share a connection with your computer. General Requirements The 6755i requires the following environment: A SIP-based IP PBX system or network installed and running with a SIP account created for the 6755i.
6755i IP Phone User Guide for SPN Figure 2.
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6755i IP Phone User Guide for SPN Chapter 2 Getting Started Installation and Setup If your system administrator has not already setup your 6755i, please refer to the Aastra Model 6755i Installation Guide for basic installation and physical setup of the 6755i. Your system or network administrator manages the configuration and updates for the IP phones on the configuration server. New updates to your phone can be automatically scheduled from the server by your system administrator.
Chapter 2, Getting Started Configuration and Updates The 6755i then checks settings and looks for new configuration and firmware updates on the configuration server. If a new update is found, the phone displays the update it is installing (either "Updating Config" or "New Firmware"). This process could take a few moments while the configuration server downloads the latest updates. 45% Updating Config 50% Checking for Firmware...
6755i IP Phone User Guide for SPN Configuration Complete When the configuration update is complete, the phone displays the following screens: 92% DSP 80% Network 94% SIP Done Idle State Screen The idle state screen displays when your 6755i startup process is completed.
Chapter 2, Getting Started 6755i Keys and Functions Figure 3.
6755i IP Phone User Guide for SPN Key L4 Description 4 line/call appearance keys. L3 L2 L1 Speaker Mute Activates the Speaker or Headset depending upon audio mode. Mutes the microphone so that your caller cannot hear you. The lamp indicator flashes when the microphone is on mute. Navigation keys: Up and Down arrows ( or ): Allow you to view status and text messages on the LCD display if the message consists of more than one line.
Chapter 2, Getting Started Key Description Optional Expansion Modules The M670i or M675i Expansion Module(s) provide an additional 36 softkeys on each M670i Expansion Module, and up to 60 softkeys on each M675i Expansion Module. (The 6755i IP Phone allows up to 3 expansion modules on each phone). Programmable Keys The 6755i has the following programmable keys: 6 Top Hard Keys – Programmable hard keys that support up to 6 programmable functions, with corresponding status lamps for line appearances.
6755i IP Phone User Guide for SPN Key Name Key Label Description (10-character display) Aastra - 2736-007 Busy Lamp Field Label is from Pointspan DLS Allows you to have a key on your phone that displays of the status of a voice line configured on another phone. Hotline Hotline Dials a pre-configured number automatically either immediately or after a pre-defined delay.
Chapter 2, Getting Started ACD Features Sign On/Off 12 On/Offline Automatic Manual + Agent ID Manual + Agent ID + Password Auto Answer AutoAnswer The Auto-Answer feature allows the agent to answer ACD calls without having to press the switch-hook. Wrap/Work Wrap/Work The Work feature is a time period activated manually by the agent, allowing for a more flexible time between ACD calls for paperwork, filing, or other tasks for which the Wrap-up time cannot be predicted.
6755i IP Phone User Guide for SPN Message Recall Recall The key label is defined by your system administrator and may be different on your phone. Supervisor Alert Alert The key label is defined by your system administrator and may be different on your phone. Transact Transact The key label is defined by your system administrator and may be different on your phone.
Chapter 2, Getting Started Other Softkeys: Your system administrator may assign other softkeys with custom labels to your phone that give you access to custom applications created for your site. Your system administrator will provide information regarding these special softkeys. Softkey Display Idle State Display The idle screen displays when your 6755i is not in use and displays the feature softkeys configured for your phone.
6755i IP Phone User Guide for SPN When you lift the handset to dial, the Dial softkey displays in the first position and the Conf and Xfer keys display, along with the More softkey. The remaining softkeys move to the next screens. When your phone rings, the Answer and Ignore softkeys display in the first and second positions, along with the More softkey. The remaining softkeys move to the next screens.
Chapter 2, Getting Started Keys Description The call is on hold. The call is connected. Line and Call Appearance Keys There can be up to 9 line/call appearances configured on the 6755i: Line appearance keys are those with assigned directory numbers. Call appearance keys are those that are used along with the line appearance keys to support features such as conference, transfer, and call waiting.
6755i IP Phone User Guide for SPN Line/call appearance assignments on these keys are L5 – L9. If you want to originate a call from one of these keys, you must choose the line manually because your preferred line is L1. If both the line and call appearance are busy, an incoming call follows the call forward busy destination. If there is no call forward/busy destination assigned, the caller hears busy tone.
Chapter 2, Getting Started Idle State Display Connected State Display Line/Call Appearances assigned to the top hard keys: L1 The idle screen does not show the Line/Call appearance keys assigned to the top hard keys. John Smith Mon Jun 4 3:23pm Forward DND Call Pkup Voice Mail Speed Dial More L5 is the line appearance and L6 is the associated call appearance used for Transfer, Conference, or Call Waiting. L5 shows connected to 2394.
6755i IP Phone User Guide for SPN Line/Call Appearance Softkey Status Icons Softkey Line/Call Appearance Status Icons Activity Icon Description Idle No call activity for the line/call appearance softkey. Connected On steady when a call is connected on this line/call appearance softkey. The equivalent on a line/call appearance hard key is a solid lamp. Ringing Flashes slowly when a call is ringing in on this line/call appearance softkey.
Chapter 2, Getting Started Message Waiting Indicator Lamp The Message Waiting Indicator (MWI) lamp is located at the top right of the phone. MWI LED Status Description Slow Flash You have a new message (s). Rapid Flash You have an incoming call. Even Flash One or more calls are on hold. Volume Key You can adjust the volume on the receiver, headset, speaker, and ringer using the Volume key. Step Action Result Set Ringer Volume: 1. Leave the handset in the cradle. 2. Press the Volume key .
6755i IP Phone User Guide for SPN Mute You can use the Mute key in any audio mode. Step Action Result Activate the Mute feature: 1. During a call: The red Mute lamp flashes slowly. Press the Mute key. The microphone icon on the screen. You can hear the caller. The caller cannot hear you. If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call.
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Chapter 3 Customize your Phone Options List You can customize your phone using the Phone User Interface (UI) and the Options List. The Options List is a list of configuration options for your phone. The Options key allows you to access the list. The following table shows the phone options you can access with the Phone UI. Options requiring an administrator password are indicated. If you make changes from the default settings, they are permanent until you change them again.
Chapter 3, Customize your Phone Main Menu Options Sub-menu Options Description Restart Phone Restarts the phone. Phone Lock Locks and unlocks the phone. Access the Options List Step 1. Action Result Press the Options key. The Options List displays. Options List 1.Preferences 2.Phone Status 3.User Password 4.Administrator Menu Select Done 2. Press or to scroll through the list of 6 options. Press Select or The corresponding option screen displays. .
Preferences Menu Tones Step Action Result Ring Tone: Sets ring tone. Select from 5 different ring tones or choose silent ring tone. (Ring tone 1 is the default.) 1. Go to Options > Preferences. 2. Press Select or . The Preferences menu displays. The Tones option is the default. 3. Press Select or . The Tones menu displays. Ring tone is the default. Tones 1.Ring Tone 2.Tone Set Select Done 4. Press Select or . The Ring Tone screen displays. Ring Tone 1 is the default.
Chapter 3, Customize your Phone Tone Sets: Provides country-specific tone set options for call progress tones. (The US tone set is the default.) 1. Go to Options > Preferences > Tones. 2. Press to select Tone Set. Tones 1.Ring Tone 2.Tone Set Select Done 3. 4. Press Select or . The Tones Set screen displays. US is the default. Tone Set Italy Mexico UK US Cancel Done 5. Press or to change the tone set. Valid values are: Australia 6.
Display The Display option provides 8 contrast settings that brighten or darken the display. You can also turn the backlight on or off or set it to go out after a pre-defined length of time. Step Action Result Contrast Level: 1. Go to Options > Preferences > Display. 2. Press Select or . The Display options screen displays and Contrast Level is the first option. Display 1.Contrast Level 2.Backlight Select Done 3. Press Select or . The Contrast Level screen displays.
Chapter 3, Customize your Phone Step 3. Action Press Select or Result . The Backlight screen displays with options. Backlight Off On Auto Cancel Done 4. Use and option. 5. Press Done. to set the backlight The choice is saved. Backlight on Auto: You can set the backlight to automatically turn off when the phone is idle after a specified length of time in seconds. You can reactivate the backlight by pressing any key. 1. Set the Backlight option to Auto. The Advanced softkey displays.
Step 4. Action Result Press Done. The Backlight setting is saved. Auto Dial/Speed Dial Edit The Auto Dial/Speed Dial Edit feature allows you to configure an Auto Dial key on your phone. Programmable Auto Dial keys are pre-assigned and are labeled “Auto Dial.” The following applies to this feature: If the Auto Dial key is assigned to a programmable hard key, you cannot change the label of the key using the Phone UI.
Chapter 3, Customize your Phone Step 5. Action Result Press the Auto Dial key to edit. The edit screen displays. Enter Name: Auto Dial Enter Number: Line: 1 Save Backspace abc Remove Cancel The Line number is the default line that the phone uses to dial the number. 6. Use the Backspace softkey to change the name text from “Auto Dial” to your text choice. The key backspaces, but does not erase the text. 7. 8. Enter the number including any access numbers. Press Save. The new name displays.
Step Action Result 10. Do NOT use the Remove softkey. This softkey will remove the entire Auto Dial entry which requires administrative access to restore. Enter Name: Edward Enter Number: 814805556666 Line: 1 Save Backspace abc Remove DO NOT USE! Cancel Live Dialpad This option controls the Live Dialpad feature. Live Dialpad feature ON (Default) - The phone automatically selects a line/call appearance and turns the speaker on as soon as a dial pad key is pressed.
Chapter 3, Customize your Phone Set Audio The Set Audio option provides 4 audio combinations for maximum flexibility for handling calls. Incoming audio can be set to one of the following options: Option Description Speaker (Default) The default setting. Calls are placed or received using the handset or speaker. Use the Speaker key to switch between handset and speaker. Headset Place or receive calls using a headset. Use the Speaker key to switch between the headset and handset.
Step 2. Action Result Press Select or . The Audio Mode screen displays. Speaker mode is the default. Audio Mode Speaker Headset Speaker/Headset Headset/Speaker Cancel Done 3. Use and 4. Press Done. to reset the audio option. The change is saved. The Set Audio menu displays again. Headset Microphone Volume: 1. Go to Options > Preferences > Set Audio. 2. Press to select Headset Mic Volume. Set Audio 1.Audio Mode 2.Headset Mic Volume Select Done 3. Press Select or .
Chapter 3, Customize your Phone Time Server The phone acquires the time and date from the time server. The time server is already assigned, and this option requires an administrator password. Talk to your administrator if your phone has any difficulty with the date and time. Set Time and Date Manually If you set the time manually, the phone will not try to synchronize the time with the time server until the next time the phone is restarted. Step Action 1. Go to Preferences > Time and Date. 2.
Step 2. Action Press Select or . Daylight Savings Off 30min summertime 1h summertime Automatic Cancel Done 3. Use or to scroll to the desired daylight savings option. 4. Press Done to save. Time Format: Sets the time format display (12h or 24h clock). 1. Go to the Time Format option. 2. Press Select or 3. Press Change to toggle between 12hour and 24-hour format. . Time Format Time Format: 12h Change Cancel Done 4. Press Done. Date Format: Sets the date display format. 1.
Chapter 3, Customize your Phone Step Action Time Server: Requires an Administrator Password. Set Time: Displays the network time if the Time Server option is enabled and also allows you to set the time manually. NOTE: If you set the time manually, the phone will not try to synchronize the time with the Time Server until the next time the phone is restarted. 1. Go to the Set Time option. 2. Press Select or . Set Time Enter Time: 03:38pm Backspace AM/PM 3. Use the keypad to enter the time. 4.
Step 4. Action Press Done. Language This option sets the language for all of the phone display screens. The phone is permanently set to the English language. Phone Status Menu Step Action Result 1. Go to Options > Phone Status. 2. Press Select or . The Phone Status menu displays. The IP and MAC addresses option is the first choice. Phone Status 1.IP&MAC Addresses 2.LAN Port 3.PC Port 4.Firmware Info Select Done IP & MAC Addresses: 1. Press Select or .
Chapter 3, Customize your Phone Step 2. Action Press Select or Result . The LAN port information displays. LAN Port Link State: Link Negotiation: Auto Speed: 100M Duplex: Full Done 3. Press Done. The Phone State menu displays. PC Port: 1. Go to PC Port in the menu. 2. Press Select or . The PC Port information displays. PC Port Link State: No Link Negotiation: Auto Speed: 10M Duplex: Half Done 3. Press Done. The Phone State menu displays. Firmware Info: 1. Go to Firmware Info in the menu.
User Password This option allows you to change the user password for your phone so that only you can alter your phone settings and helps keep your system secure. Valid values for the password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The default password is an empty string "" (field is blank.) Step Action Result 1. Go to Options > User Password. 2. Press Select or . The Current Password screen displays.
Chapter 3, Customize your Phone Administrator Menu The options in this menu are configured by a system administrator and require an administrator password. Restart Phone Occasionally you may be instructed to restart your phone to check for updates from the configuration server. This option allows you to restart the phone. Your phone is temporarily out-of-service during the restart and download processes. Do not unplug or remove power to the phone while it is checking or installing firmware.
Phone Lock You can lock the phone to prevent it from being used or configured. While the phone is locked, only emergency 911 dialing is permitted. Step Action Result Lock the Phone: 1. Go to Options > Phone Lock. 2. Press Select or . The Phone Lock screen displays. Phone Lock Lock the phone? Lock Cancel 3. Press the Lock softkey to lock the phone. The locked message displays on the phone.
Chapter 3, Customize your Phone Step 2. Action Result Enter your user password. The phone is unlocked. The red status lamp at the top right of the phone turns off. If the user password has never been set up, press the Enter softkey without a password.
Chapter 4 Call Handling Place a Call You can place a call using one of the following methods. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes. Step 1. Action Dial the number. Live Dialpad is set to ON by default. Speaker mode is the default audio mode.
Chapter 4, Call Handling Receive a Call When a call rings in at your phone, the inbound call screen displays, and the line/call appearance lamp and the MWI lamp flash. L1 John Smith Mary Jones 2394 Answer Ignore More If you do not see the line/call appearance lamp flashing, the line ringing is a softkey that is not currently in the display. Use the More softkey to find the ringing line.
Ignore a Call Step 1. Action Result Press the Ignore key. The call will forward to your predefined call forward/busy destination, usually your voicemail. Connected Call The connected state screen displays when you are talking to someone on the phone. The softkeys displayed are those you need for handling the call. L1 John Smith 2394 2394 03:15 Drop Conf Xfer More Use the More softkey at any time to view other available softkeys.
Chapter 4, Call Handling Phone B: Phone B shows a red status lamp on the shared line appearance key, indicating Phone A has control of the line. The call appearance lamp will not be lit unless the Phone A is involved in a transfer, or conference. If Phone B goes off-hook on the line appearance, silence is heard followed by dial tone because the call is private to Phone A. If Phone B goes off-hook on the associated call appearance, even though the lamp may not be lit, reorder is heard.
Answer a call using the speaker: 1. Press the Speaker key or the line/call appearance key. Switch between the speaker and handset in speaker audio mode: 1. Lift the handset to go back to the handset. Press the Speaker key to switch back to the speaker. Switch between the speaker and the headset in speaker/headset audio mode: 1. Press the Speaker key. Handle Calls Using a Headset Ensure that you have selected a headset audio mode by accessing the Options list. Step Action 1.
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Chapter 5 Phone Features Overview Features are configured on your phone according to the needs of your organization. You may or may not have some of these features. Hold Place a Call on Hold You cannot place a call on hold or retrieve a call on hold if you are viewing the Redial List or Callers List. If you have left a call on hold for a pre-defined period of time (if the option is configured on your system), the system will ring your phone until you answer the call.
Chapter 5, Phone Features Retrieve a Held Call Only the phone that placed the call on hold can retrieve the call on hold, unless the held call is on a directory number that appears on more than one phone. Step 1. Action Result Press the Line key where the call is on hold. You are reconnected to the call. The Goodbye key will not retrieve a held call. The Hold key will not retrieve a held call.
Do Not Disturb The Do Not Disturb (DND) feature allows you to block incoming calls. When DND is activated, an incoming call does not ring at the phone. Depending upon your system configuration, the caller may hear a message to call back later, or the call will forward directly to your pre-defined call forward busy destination, usually your voicemail. The DND key toggles this feature on and off. If the phone shares a line with other phones, only the phone where DND was set is affected.
Chapter 5, Phone Features Announced Transfer When you transfer a call to another party and remain on the line to talk to the other party before you complete the transfer, it is called an announced transfer. After you consult with the other party, you can either complete the transfer or go back to the original caller. Step Action Result Unannounced transfer: 1. You are connected to the call to transfer. L1 John Smith Mary Jones 2392 01:05 Drop Conf Xfer 2. Press the Xfer key.
Step Action 2. Dial the number of the destination party. 3. When the destination party answers the call: Result Talk to the destination party. 4. Press Xfer again. Or You are dropped from the call, and the transfer completes. Press the Goodbye key. Cancel a transfer: 5. Press the Cancel softkey while the destination is ringing. 6. Press the Pickup softkey. You are reconnected to the original party. Conference The 6755i supports up to three parties in a conference call.
Chapter 5, Phone Features Step 10. Action Result Wait for the new party to answer. The original party is still on hold and the lamp is flashing. The second line lamp is steady, indicating the new party is not yet been added to the conference. The conference is established and the second line lamp turns off. The original line lamp is on steady. A list of the other two parties in the conference displays on the originator’s screen.
Conference Two Previously Connected Calls Begin with active calls on one line appearance and its associated call appearance. Step 1. Action Result Press the Conf key. Both calls are on hold. A third line opens. You hear dial tone. 2. Press the Line key of the first held call. The first line is connected. 3. Press the Conf key again. The conference is established. Only one line lamp is on.
Chapter 5, Phone Features Step 2. Action Result Dial the destination number. Hear the 2-beep confirmation tone. The calls for this number will be forwarded to this destination. L1 John Smith 2394 Forwarded Fri Jun 1 11:30am Forward DND Call Pkup Voice Mail Speed Dial More Forward a number assigned to a softkey: 1. From the main screen: Press the More softkey until you find the line to forward. 2. Press the Line key. Hear dial tone. 3. Press the More softkey to find the Forward softkey.
Multiple Call Forward Assignments If you have activated Call Forward on more than one line, the display provides the up and down navigation keys or to scroll through the Call Forward list. L1 John Smith 2394 Forwarded Fri Jun 1 11:30am Forward DND Call Pkup Voice Mail Speed Dial More Call Mark The Call Mark feature allows you to report an outside call with poor audio quality by using a single feature button labeled Mark. This feature is used to identify bad trunk lines.
Chapter 5, Phone Features Step Action 3. Result Hang up the handset. Or Press the Goodbye key. Retrieve a Parked Call: From any phone on the system: 1. Hear dial tone. Lift the handset. Or Press the Speaker key. Dial the Call Park number. 2. No ringing is heard. You are immediately connected to the calling party. Call Pickup The Call Pickup feature allows you to answer a call ringing at another extension. Your 6755i provides the following 2 types of Call Pickup.
Pick up a call outside of your Call Pickup group: 1. Leave the handset onhook. Press the Call Pkup softkey. Hear the 2-beep confirmation tone. Or Lift the handset or press the Speaker button. Press the More softkey. Press the Call Pkup softkey. Dial the number of the extension that is ringing. 2. You are connected to the call. When two phones are ringing at the same time, the phone that was ringing first is picked up.
Chapter 5, Phone Features Step 2. Action Result To answer the second call: The first caller is placed on hold. You are connected to the second caller. Press the Answer key for the second call. Or Press the Line key of the second call. See Manage Multiple Calls On Hold for information on alternating between calls. If you already have a call on hold when the second call rings in, the second call goes directly to voicemail.
BLF Key Labeling Format The BLF key on your phone can be labeled with the name or number of the line being monitored by the BLF key. The LCD display for a BLF key has 8 characters available to display a name. The name can be displayed in two different formats depending upon how it is stored in the Pointspan DLS database. This has been pre-defined by your administrator. 1. Six characters of the first name with last initial, or 2. First initial with six characters of the last name.
Chapter 5, Phone Features Intercom The Intercom feature allows you to call other users within the same Intercom Group by selecting the Intercom line and dialing a one or two-digit number. Intercom Groups can be: A 10-member group or. A 100-member group. When dialing members 1 through 9 in a 100-number group, you must prefix the number with a zero (0). Your system administrator can tell you which type of group you have. An Intercom line is assigned to a Line Select button.
Voice Mail The Voice Mail key is configured to automatically dial the voicemail system access number. L1 John Smith Fri Jun 1 11:30am Forward DND Call Pkup The envelope icon waiting. Voice Mail Speed Dial More displays on the idle screen only if you have new messages Use the Voice Mail Softkey Step Action Result 1. Press the Voice Mail softkey. The voicemail access number is automatically dialed. 2. Follow the voicemail prompts.
Chapter 5, Phone Features Use an RSS Feed CNN News is used in the following procedure as an example. Step 1. Action Result Press the News softkey. The RSS feed list displays. RSS 1.CNN 2.DAY 3.ESPN 4.MOVIES Select Move Up 2. Use or entries. Move Down Exit to scroll through the You can use the Move Up or Move Down softkeys to rearrange the list. 3. Press or Select to open CNN. 4. Use or categories. to scroll through the The news category list opens. Today 1.Top Stories 2.World 3.U.S. 4.
Emergency Location Identification Emergency Location Identification Determined by IP Address (ELIP) is a method used to determine the calling party number to be used when a SIP phone places an emergency call. When a SIP phone enabled with ELIP places an emergency call, the Pointspan system searches a database to map the SIP phone’s IP address to an Emergency Location Identifier to be used as the calling party number.
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Chapter 6 Callers List and Redial List Overview The Callers List is a stored log of incoming calls containing up to 200 entries. The Callers List stores the name, phone number, call time and date, and missed/answered call status for all calls that ring in to this phone. You can view, scroll through, and delete entries in the Callers List and dial directly from a displayed entry. When the Callers List is full, the oldest call records are deleted to accommodate the information of new callers.
Chapter 6, Callers List and Redial List Callers List Functions Step Action Result Access the Callers List 1. Press the Callers softkey. The Callers softkey red status lamp turns on. The Callers List “summary” screen displays. Callers List 60 items 34 new callers Use Sort 2. for new Delete List Quit Use the or to scroll through the entries in the list. Dial from the Callers List: 1. From the selected entry: The number is automatically dialed. Lift the handset. Or Press the Speaker key.
These missed calls are displayed as “ new callers”. When you review the calls in the Callers List: The number of missed calls is cleared from the idle screen display. The number of new callers is cleared from the Callers List display. Access Missed Calls Step Action Result 1. Press the Callers softkey. The Callers List menu displays. 2. Use or entries. Missed calls are those marked with the telephone icon with the handset ON to scroll through the .
Chapter 6, Callers List and Redial List Exit the Callers List Step Action Result 1. Press the Quit softkey. The Services menu displays. 2. Press the Exit softkey. The idle screen displays. The screen will automatically return to the idle state display after a timeout if no softkeys are pressed. Redial Last Number Redial You can redial the last number you dialed using the Redial key. Step Action Result Redial (On-hook or Off-hook): 1. Press the Redial key 2 times.
Step Action Result Redial from the Redial List: 1. While on-hook: Press the Redial key one time. The Redial List displays the first entry. 001 2394 2394 Tue Jun 5 08:18am Dial Details 2. Use 3. or Delete Quit to find the entry to call. Press the Dial softkey. The number automatically dials. Or Press an available line key. Or Press the Speaker key. Or Lift the handset. Delete Entries in the Redial List: 1. Find the entry to delete. 2. Press the Delete softkey. 3.
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Chapter 7 Speed Dial List Overview The Speed Dial list allows you to maintain a name-indexed list of personal directory numbers. Ninety-nine (99) Speed Dial entries are available. The Speed Dial List allows you to store one name and 4 numbers for that name: Work Number Mobile Number Home Number Other Number The Speed Dial feature is accessed using the Speed Dial softkey. The Speed Dial Edit choice in the Options > Preferences menu is NOT related to the Speed Dial List.
Chapter 7, Speed Dial List Add an Entry to the Speed Dial List: NOTE: If you store a number without storing a name, the entry remains, but displays as a blank space on the screen. The name can be added later. 1. Press the Speed Dial softkey. The Speed Dial list displays. Speed Dial 1/6 Danny Moore Bill M. Brandon C. Jennifer P. Dial Display Options Page Down Exit 2. Press the Options softkey. 3. Use to scroll to the Add softkey. The Speed Dial Options screen displays. Speed Dial Options 1.Search 2.
5. Enter the name using the keypad. 6. Use the ABC softkey to toggle between uppercase, lowercase, and numeric characters. Use the Backspace key to erase the previous character or use the key to backspace over the previous characters. Use the or keys to go forward or backward over characters without changing them. Use the Space softkey or Press to add a space to the right. Use the “1” digit key in ABC/abc mode for special characters. Press Done.
Chapter 7, Speed Dial List Enter the number using the keypad. Include any external access numbers, such as 8 or 9, necessary to successfully place the external call type. 9. The entry displays with the number added. The first number entered automatically becomes the Primary Number. Christy G. At least one number must be defined for an entry to use the Dial softkey. If you save the entry from another directory, the access numbers are automatically added.
Edit a Speed Dial List Entry: Edit the Number: 1. From the Speed Dial List: Use the Page Up or Page Down softkeys to find the page, then use or to point to the entry to edit. 2. Press the Display softkey. 3. Use edit. or to scroll to the number to Speed Dial 1/6 Christy G. Danny Moore Bill M. Brandon C. Dial Display Options Page Down Exit The entry displays. Christy G. W-4599 H-92142358222 C*94693456902 ODial Edit 4. Press the Edit softkey. 5.
Chapter 7, Speed Dial List 3. Use to scroll to the Edit option. Speed Dial Options 1.Search 2.Add 3.Edit 4.Delete Select Back Exit 4. Press or Select. The Edit Speed Dial Entry screen displays with the Enter Name prompt. Edit Speed Dial Entry Enter Name Christine G. Backspace Space ABC 5. Make any necessary changes. 6. Done Back Exit Press the Done softkey to advance to the Numbers screen to edit a number. Or Press Back to go back to the Speed Dial Options screen.
2. Press the Dial softkey. The number automatically dials. Or Lift the handset. The Primary number is dialed if you do not display the entry and specifically select one of the other numbers. Delete an Entry in the Speed Dial List: 1. From the Speed Dial List: Use the Page Up or Page Down to find the page, and then use or to point to the entry to edit. 2. Press the Options softkey. 3. Use to scroll to the Delete option. Speed Dial 2/6 Jennifer P. Carrie C.
Chapter 7, Speed Dial List 2. Use to scroll down to the Order option. Speed Dial Options 2.Add 3.Edit 4.Delete 5.Order Select Back Exit 3. Press or Select. 4. Use or to point to the entry that you want to move to a different location in the list. The Speed Dial list displays with the Move Up and Move Down softkeys available. Speed Dial 1/6 Danny Moore Bill M. Christine G. Brandon C. Move Up Move Down Back Exit 5. Use the Move Up or Move Down softkeys to relocate the entry.
3. Enter one or more characters for the search. 4. Press the Lookup softkey. A list of entries found displays. Search on “B” Results - Page 2 of 3 Dial the Primary Number of the selected entry Change pages Aastra - 2736-007 Speed Dial: B 2/3 Bob W. Betty Childs Brad A. Bill M.
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6755i IP Phone User Guide for SPN Chapter 8 ACD Features Sign On/Off You must sign on to the ACD agent group in order to receive ACD calls. One of the following 3 methods is used. Automatic. Manual with Agent ID Number. Manual with Agent ID Number and Password. If you hear fast busy tone, the Sign On is invalid. Try again, and if not successful, see your supervisor or system administrator.
Chapter 8, ACD Features Sign On State Your system administrator has chosen your phone state when you sign on. The following table describes the various states. State Result Active You are able to take ACD calls Agent Unavailable with an optional Reason Code You are unable to take ACD calls Work You are unable to take ACD calls Hands-Free Auto-Answer On You are able to take ACD calls in the hands-free mode Hands-Free Auto-Answer Off You are able to take ACD calls in normal mode.
6755i IP Phone User Guide for SPN Step 2. Action Result Enter the Agent ID. Sign On Agent ID 6006 Backspace Cancel Done 3. Press the Done softkey. The status lamp turns OFF. You are signed on to the agent group. You hear one beep. The Agent ID prompt displays. You hear 1 beep. The Password prompt displays. The status lamp turns OFF. You are signed on to the agent group. Manual Sign On with Agent ID and Password: 1. 2. Press the On/Offline softkey.
Chapter 8, ACD Features Step Action 2. Result Enter the pilot number using the keypad. Or Press Done if you want to stay signed-on to the current pilot. Sign Off The OnOffline softkey enables you to sign off of the agent group. The OnOffline key status lamp is OFF indicating you are online. When you sign off, non-ACD calls can still be placed and received. Activating Night Service automatically signs off all agents.
6755i IP Phone User Guide for SPN Step 1. Action Result Press the AutoAnswer softkey. The Auto Answer status lamp turns off. Calls must be answered manually. The Auto Answer status lamp flashes while on a call. Wrap-up The Wrap-up feature is an optional time period that automatically begins after each ACD call. Wrap-up allows you to complete paperwork before taking a new ACD call. System Administrators define the Wrap-up time settings.
Chapter 8, ACD Features Work The Work state is a time period activated manually by the agent, allowing for a more flexible time between ACD calls for paperwork, filing, or other tasks for which the Wrapup time cannot be predicted. During this time, you are not available to receive ACD calls. The Work state can be activated at any time except when in automatic Wrap-up. If you press the Wrap/Work key while on an ACD call, the Work state will take effect at the end of the call.
6755i IP Phone User Guide for SPN Call Record The Call Record feature allows you to manually initiate call recording, which is particularly valuable when an agent is dealing with a hostile caller or an emergency situation, such as a bomb threat. Call recording requires a separate recording device. Step Action Result Start the recording: 1. Press the Call Record key. The Call Record status lamp flashes, then turns ON when the recording starts. The recording stops.
Chapter 8, ACD Features Agent Unavailable can optionally be timed and automatically canceled by the system. See your supervisor or system administrator with any questions. Step Action Result Activate Unavailable: 1. Press the Un-avail key. You hear 1 beep. The reason code list displays. Reason Code Lunch Break Meeting Unspec. Select Cancel 2. If required: Use or of codes. 3. to scroll through the list Press Select to choose the code.
6755i IP Phone User Guide for SPN Supervisor Alert The Supervisor Alert feature: Allows agents to send pre-programmed messages to the supervisor's call center management screen (Centergy Reporting) using numeric codes provided by the administrator. Allows supervisors to send messages to the agent phone display. The key label is defined by your system administrator and may be different on your phone. Step Action Result Agent to Supervisor Messages: 1. Press the Alert key. You hear 1 beep.
Chapter 8, ACD Features Supervisor to Agent Messages: 1. You receive a message from your supervisor on your phone screen: Go to lunch!!!! Done 2. Press the Done key. The idle screen displays. The Alert lamp flashes. The screen will also automatically time out and return to the idle screen. Message Recall The Message Recall feature allows you to scroll through the Alert messages sent to the phone display screen, beginning with the most recent message.
6755i IP Phone User Guide for SPN View Messages Step 1. Action Result Press the Recall key. If the Alert lamp is flashing, it turns off. The Recall status lamp turns on, then turns off immediately. Message Recall 10:45 03/15/2008 #1 Go offline 11:30 03/15/2008 #2 Done 2. Press or to scroll through the display to review all messages. Transact The Transact feature provides a means to obtain common statistical information about calls.
Chapter 8, ACD Features In the following example, a customer calls to renew his subscription to a monthly pet magazine. The agent takes calls for magazines, books, and catalogs. The agent will enter the code for the type of publication, then, enter the code for the specific publication for that type. The key label is defined by your system administrator and may be different on your phone. Step 1. Action Result Press the Transact key. The Transact screen displays.
6755i IP Phone User Guide for SPN Unknown Code If a field or code is defined, the text will display. If a field or code is not defined, the code number you entered will display with question marks as in the example below. ??20??5?? Done Agent Statistics The Agent Statistics feature enables the agent to display current individual agent statistics on the LCD display.
Chapter 8, ACD Features Use the Agent Statistics Key Step 1. Action Result Press the Agent Stat softkey. The Agent Statistics display. ACD Agent Statistics Agent4010 Online Dur. 00:15:16 AVL 77% ACD 18 % WRP 4% HLD 0T Done Press to scroll through the agent statistics. 2. Queue Depth The Queue Depth feature enables agents and supervisors to display current queue information on the LCD display.
6755i IP Phone User Guide for SPN Use the Queue Depth Key Step 1. Action Result Press the Queue Dep… softkey. The Queue Depth displays. CIQ:5 AOL: 1 Done Supervisor Functions Night Service The Night Svc key enables a supervisor to manually activate the pilot's night call guide. A night call guide supports a call center at times when agents are not available. Typically, Call Route Scheduling parameters activate the night call guide during anticipated down times, such as nights and holidays.
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6755i IP Phone User Guide for SPN Chapter 9 Directories Overview Your phone can have softkeys that query directories external to your phone. The specific directories you can access and the softkey labels for these directories are chosen and configured by the system administrator according to the requirements of your organization. You can query these directories and use the results to dial the destination or save the results to your Speed Dial list.
Chapter 9, Directories Step 1. Action Result Press the appropriate directory softkey. The Directory Lookup screen displays. Directory Lookup Enter Name B Backspace Space ABC Lookup Exit 2. Enter one or more characters. Selected characters display as they are entered. 3. Press the Lookup softkey. The lookup executes and the results display. Search on “B” Results – Page 2 of 9. If you press at this point, the number where the cursor is pointing is automatically dialed.
6755i IP Phone User Guide for SPN Add an Entry to the Speed Dial List You can save an entry to the Speed Dial List. Step 1. Action Result Do a directory lookup and choose an entry. The Results screen displays: Result: Mar 1 / 1 Mary Jones Martin Mark Arthur Dial 2. Press the Display softkey. Display Back Exit The screen for that entry displays. The Speed Dial softkey is available. Mary Jones W-3278 Dial Edit 3. Press the Speed Dial softkey.
Chapter 9, Directories Edit the Number before you Dial Step Action 1. Find the directory entry. 2. Press the Display softkey. 3. Press the Edit softkey. Result The Edit the Number prompt displays. Directory Lookup Edit the Number 3333 Dial Backspace 4. Edit the number. 5. Press Dial. Back Exit The number automatically dials. Or Lift the handset. The edited number is not saved anywhere. Exit a Directory Step 1. Action Result Press the Exit softkey. The idle screen displays.
6755i IP Phone User Guide for SPN Add an Entry to the Speed Dial List You can add an entry to your Speed Dial List, you can edit that number, and you can add more numbers. See Add an Entry to the Speed Dial List and Edit a Speed Dial List Entry. Exit a Directory See Exit a Directory.
Chapter 9, Directories Outlook Contacts Phone Numbers Ten-digit numbers should be stored in your Contacts folder as 10-digit numbers only, without access numbers (such as 8 or 9.) Only the following phone numbers are displayed for the Outlook Contacts directory: Business Mobile Home Dial Softkey and Display Softkey When you press the Lookup softkey on the phone, the system displays the entries it finds, and the Dial, Display, and Back softkeys display on the screen.
6755i IP Phone User Guide for SPN Step 2. Action Result Enter the first half of your email address for the Email ID. Email ID Enter Email ID mary.jones Example: If the email address = mary.jones@aastra.com, Backspace The Email ID = mary.jones ABC The phone also accepts the complete email address. 3. Press Done. 4. Enter your domain name\username. Done Exit Use the “1” on the dial pad in text mode (ABC softkey) to enter a “.” Use the “#” key in text mode (ABC softkey) to enter a “@”.
Chapter 9, Directories Step 6. Action Result Enter the password you use to log into your network every day. Password Enter Password ********* Example: hawkes5 Backspace Reset Done Exit abc 7. As you enter the password, the actual character or number you enter will be visible for a very short time to help you see the characters you enter. It is then replaced by the * character.
6755i IP Phone User Guide for SPN Exit Outlook Contacts When the Outlook Contacts directory is accessed, the Logout softkey is used when you exit. See Security and the Logout Softkey. Step 1. Action Result Press the Logout softkey. Directory Lookup Enter Name Backspace Space ABC 2. Press the Exit softkey. Logout Lookup Exit The idle state screen displays.
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6755i IP Phone User Guide for SPN Chapter 10 Multi-Ring Overview When a call arrives at a line with Multi-Ring activated, the Pointspan system places one or more Multi-Ring calls if a line is configured with the Multi-Ring feature. There is also an option provided to allow you to accept the call by pressing any DTMF digit on the phone including # and *. The call is connected only when you confirm the answer.
Chapter 10, Multi-Ring Example: Multi-Ring Line 25008………………OFF Line 25010………………OFF Line 5587…………………ON On Off Done Figure 4 Multi-Ring on Multiple Lines Display Remote Access Multi-Ring Remote Access is an added feature of Multi-Ring that allows you to remotely change the Multi-Ring enable/disable status of lines on Pointspan. You can be another Pointspan station user or an off-switch user dialing into Pointspan (via a trunk to Pointspan).
6755i IP Phone User Guide for SPN Step 2. Action Result Enter the directory number. You hear a ZIP tone that prompts you for the Personal ID (PIN) of the line. NOTE: If the directory number is less than 5 digits, you must enter the # key after entering the digits. Enter the PIN number. 3. The maximum number of digits in the PIN is 8 digits. If you have less than 8 digits, enter the # key after entering the digits. Enter a single digit as follows: 4.
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6755i IP Phone User Guide for SPN Appendix A Optional Expansion Modules Expansion Modules Two types of expansion modules are available for the Aastra 6755i, 6757i, and 6757i CT phones (maximum of 1 expansion module per phone). M670i - 18 keys in each column (totaling 36 keys). M675i - 20 keys available on each page (totaling 60 softkeys) Expansion module keys support the same features as the keys on the phone. Model M670i The M670i provides 18 keys in each column (totaling 36 keys) on the keypad.
Appendix A, Optional Expansion Modules Figure 6 Model M670i Keys Figure 7 A 6755i with an M670i Expansion Module (Max 1 per phone) Model M675i The M675i provides: 114 An LCD screen for displaying key labels. 3 keys at the bottom left of the unit that represent "Page 1", "Page 2", and "Page 3" of the LCD display.
6755i IP Phone User Guide for SPN 10 keys in each column providing 20 softkeys available on each page (totaling 60 softkeys per M675i.) Each key has an LED to indicate call status. Figure 8 Model M675i Expansion Module Column Display Format The M675i Expansion Module screen displays softkeys in column format. The function keys on the bottom left of the Module allow you to display 3 full screens of keys. Each screen consists of 2 columns.
Appendix A, Optional Expansion Modules Using the M675i Step 1. Action Press the top key for Page 1. Or Press the middle key for Page 2. Or 2. Press the bottom key for Page 3. Press the desired feature key.
6755i IP Phone User Guide for SPN Figure 10 An Aastra 6757i IP Phone with an M675i Expansion Module (Max 1 per phone) Aastra - 2736-007 117
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Appendix B Troubleshooting The following are common problems associated with the phone and possible solutions. Problem Possible Solution(s) Network Disconnected message The Network Disconnected prompt appears on the display and the telephone status lamp turns on if phone is not properly connected to the network. The phone also displays the default time and date of 12:00 am Jan 1st, 2005 or the equivalent. Check that the cables are tightly connected to the phone and to the wall jack.
Appendix B, Troubleshooting 120 Problem Possible Solution(s) Why doesn’t my phone ring? Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the volume key when the phone is on-hook and idle. For more information, see Volume Key in Chapter 2. Why is the lamp not coming on when I have a new Voicemail Message? Your phone system or service provider must provide a Visual Message Waiting service for this function to work.
Index # #*9 .................................................................................... 65 9 911 .................................................................................... 47 A ACD ............................................................................ 67, 83 Agent Statistics key...................................................... 95 acd features ................................................................. 67, 83 active directory ............................................
Index corporate .................................................................... 103 dial from............................................................... 99, 102 edit entry .................................................................... 102 exchange .............................................................. 99, 103 exit ............................................................................. 102 logout .........................................................................
mute .................................................................................. 21 Mute key ........................................................................... 21 MWI ................................................................................. 20 N network disconnect message ........................................... 119 network disconnected ......................................................... 7 network password ...........................................................
Index T V time and date ..................................................................... 23 time format ....................................................................... 35 time server ........................................................................ 34 time zone .......................................................................... 34 timer .................................................................................. 20 tone sets ...............................................
