Specifications

PA-001011-03-04 Aastra July 2014
239
9 Why XML Applications for an IP Phone?
XML applications can be split in 3 categories:
 Telephony applications, integration with the call processing, Voice Mail server, Conference
server, Call Center application…
 Media and information
 Vertical applications
9.1 Telephony applications
This chapter details potential XML telephony applications which could be developed to enhance
integration of an IP phone with the other telecom applications.
9.1.1 Directory
The first obvious applications that can be developed are the directory application, it includes:
 PBX directory
 Corporate directory (Global list from a Microsoft Exchange server)
 Personal contacts (My contacts in Outlook)
 Any LDAP directory (public or private)
9.1.2 Call Processing
XML applications can also be used to develop interactions between the call processing and the
phone:
 DND
 Call Forward
 Parked calls
 Call pickup
 PBX configuration
9.1.3 Voice-Mail
 Voice mail messages management (play, skip, delete, …)
 Display message envelopes
 Presence management
9.1.4 Conference Bridge
 Conference booking
 Conference reminder
 Audio console
9.1.5 Contact Center
 Agent Login/Logout