Specifications

Aastra July 2014 PA-001011-03-04
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 Nothing happens, most of the time the problem comes from a wrong configuration of the
XML push list.
 “Cannot display”, if the XML object pushed to the phone creates a parsing error (object not
properly formatted).
8.2 Troubleshooting tools
The following tools will help you troubleshoot problems with the XML services.
 Standard web browser (Microsoft Internet Explorer 6.0 or a later version)
o Verify the connectivity
o Verify the validity of the URI called by the phone
o Verify if the XML answer has a correct syntax
 Network packet analyzer such as Wireshark
o Verify what is exchanged between the phone and the server
 HTTP Server log
o Verify if the HTTP GET reached the server
o Verify the parameters of the HTTP GET
 XML validator tools
o Verify the XML syntax and the compliance with the XSD model
 Phone log (syslog)
o Verify how the phone processes a XML request
This last tool is the most powerful as it allows you to read phone internal traces and understand
why something went wrong. It is the best way to debug a parsing error.
The phone can be configured to send internal traces to a Syslog server (such as Kiwi Syslog
Deamon) either from the WebUI or from the configuration files.
8.3 Configuring the Syslog Server using the WebUI
You can configure the Syslog server and activate the traces from the Web UI.
1. Select Advanced Settings=>Troubleshooting.
2. Set Log IP (IP address of the Syslog server) and Log port (usually 514)
3. Set XML to 65535
4. Click .