6739i IP PHONE USER GUIDE 2832-001 Firmware Release 3.2.2 2811 Internet Blvd Frisco, Texas 75034-1851 Tel +1 469 365 3000 Tel +1 800 468 3266 www.aastrausa.
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1st Edition (October 7, 2011) © Copyright 2011 Aastra USA Inc. All rights reserved. ® Information in this manual may change with product revisions. Aastra may add features or enhancements to the product(s) and/or program(s) described in this manual at any time. Technical Publications freezes the information in this manual based on the specified software and hardware releases. Publications writers incorporate such changes into newly released publication editions.
Copyright 2010 Aastra All Rights Reserved. www.aastra.com Software License Agreement Aastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Exclusions Aastra Telecom does not warrant its telephone sets to be compatible with the equipment of any particular telephone company. This warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after the telephone is in your possession.
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Table of Contents 1st Edition (October 7, 2011) .................................................................................................................3 Contact Information ..........................................................................................................................3 What to Expect when Contacting Company...................................................................................3 Trademarks and Acknowledgements ..................................................
3.6 Off-Hook and Dialing Screen ............................................................................................. 28 3.7 Incoming Call Screen ......................................................................................................... 29 3.8 Connected Call Screen ...................................................................................................... 30 3.9 Clearspan Features .......................................................................................
4.12 Phone Lock ......................................................................................................................... 58 5 6 Call Handling ................................................................................................................................. 61 5.1 Place a Call ......................................................................................................................... 61 5.2 Answer an Incoming Call..............................................
6.20.2 Incoming Intercom ............................................................................................... 80 6.20.3 Use the Intercom Softkey .................................................................................... 80 6.21 Push to Talk (Intercom) ...................................................................................................... 81 6.22 Speeddial ..................................................................................................................
Table of Figures Figure 1 Top of Phone ......................................................................................................................... 17 Figure 2 Back of Phone ....................................................................................................................... 17 Figure 3 Bottom of Phone .................................................................................................................... 18 Figure 4 Idle Screen at Startup..........................
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1 About this Publication 1.1 Overview This guide explains how to use the features of your new 6739i IP phone. The features assigned to your phone were chosen by your system administrator according to the requirements of your organization; therefore, you may not have access to all the features presented in this document. 1.2 Audience This publication is intended for any user of the 6739i IP phone. 1.3 References The following publications provide additional information for the 6739i IP phone.
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2 Introduction 2.1 Overview The 6739i is an advanced and expandable executive-level SIP phone. It provides communications over an IP Network using the SIP IP telephony protocol. The 6739i has all the features of a regular business phone. 2.2 User Interface 5.7” Full VGA (640x480) color Touch Screen LCD and backlight. Intuitive graphical user interface and navigation menus. Adjustable screen contrast and brightness settings for user comfort in different lighting environment.
2.3 2.4 Audio Aastra Hi-Q Audio™ Technology. Full wideband frequency response hardware: Handset, full duplex speakerphone and headset port. Multiple headset connection options: Modular headset jack, built-in EHS (DHSG) port, Built-in Bluetooth headset support. Voice Quality Metrics (3.1 release). Hearing aid compatible (HAC) handset. Codecs: G.711 μ-law / A-law, G.729, G.722 wideband.
2.5 Physical Attributes Call management keys HD, HAC Handset 5.7” VGA (640x480) color Touch Screen LCD Message Waiting Lamp Full duplex HD Speakerphone Up to 55 programmable soft keys Callers List Hold and Redial keys Directory Hang up/Goodbye Services Dedicated Message key with LED Conference Transfer Line 1, Line 2 , Line 3 keys with LEDs Mute and Volume Keys Speakerphone/Headset key with LED Figure 1 Top of Phone Power jack (48VDC, 0.
Wall Mount holes Handset port High density port for future use Expansion module port Hands-free Microphone Modular Headset port AUX port for EHS/DHSG headset Built-in Bluetooth headset support Figure 3 Bottom of Phone 2.6 Cleaning the LCD Touchscreen Repeated use of the 6739i touchscreen may lead to a dirty screen.
3 Getting Started 3.1 Installation and Setup If your system administrator has not already installed your 6739i, please refer to the Aastra Model 6739i Installation Guide for basic installation and physical setup of the phone. 3.2 Your system or network administrator manages the configuration and updates for the IP phones on the configuration server. New updates to your phone are automatically scheduled from the server by your system administrator.
Other startup screens will only appear the first time you connect your phone, or if your phone has been set back to factory defaults. 3.2.1 Configuration and Updates The 6739i then checks settings and looks for new configuration and firmware updates on the configuration server. If a new update is found, the phone displays the update it is installing (either "Updating Config" or "New Firmware"). This process could take a few moments while the configuration server downloads the latest updates.
3.2.3 Configuration Complete When the configuration update is complete, the phone displays the following screens: 80% Network 85% DSP 92% SIP 99% Bluetooth Upgrade...please wait 100% Done 3.2.4 Idle Screen The Idle screen displays when the startup process is completed. The Idle screen lists your name and/or extension (SIP screen name) and day, date, and time. In the illustration below, the "L1" indicates John Smith with extension 1005 is configured on Line 1.
Messages 03/10/10 2:56pm L1 John Smith 1005 Date and Time John Smith 1005 Softkeys User Name and Directory Number Figure 4 Idle Screen at Startup 3.2.5 Network Connected/Disconnected If your phone has successfully connected to the network, the following screen displays before changing to the idle screen. If your phone did not successfully connect to the network, the "Network Disconnected" message appears on the display and the telephone status light turns on.
Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when it is reconnected and displays the "Network Connected" prompt for a few seconds. For more information about connecting your phone, see the Aastra 6739i IP Phone Installation Guide. Check with your system or network administrator for assistance. If the phone displays "No Service" you can still use the phone, but it is not registered with the Registrar.
Key Description Accesses services set up by your administrator. Controls the Conference feature. Controls the Transfer feature. Adjusts the volume for the handset, headset, ringer, and speaker. Accesses your voice mail system. 3 line/call appearance keys. Activates the Speaker or Headset depending upon audio mode. Mutes the microphone so that your caller cannot hear you. The lamp indicator flashes when the microphone is on mute.
12/06/10 10:28am L1 John Smith 1005 Voice Mail DND Bill John Smith 1005 MDS Group Pickup 1000 Call Forward 1001 Intercom 1002 News Figure 5 Idle Screen with Softkeys Configured 3.3.2.1 Softkey Function Description The following are the available softkey types. You can set up a key from the Phone User Interface (UI) . However, if the feature or function is not enabled or configured on the system, the key will not function. Key Description None The key is available for assignment.
3.4 Speeddial/Conf Used to speeddial a predefined number during a conference call, and add the new call directly to the conference. Intercom Used for Intercom calls. Phone Status Icons The following icons display in the upper left corner of the screen to indicate the status of the phone and/or calls. Icon Description Phone is on-hook and in the idle state. The handset or the speakerphone/ headset is off-hook and the caller is dialing. There is a call in progress.
3.5 Feature Icons When you use the following features on your phone, a corresponding icon displays at the top of the idle screen indicating the feature is enabled. When you receive messages in your mailbox, the Messages icon also displays. Icon Description Indicates that Call Forwarding is enabled on the phone. You have new messages waiting in the “In Box” of your voicemail. Press this icon to access your voicemail to listen to your messages.
3.6 Off-Hook and Dialing Screen When you lift the handset, press the Speakerphone/Headset key on the phone, or press the Intercom softkey, the screen displays the Dial and the Cancel softkeys. The off-hook status icon displays in the upper left corner of the screen. You can enter a phone number using the keypad on the phone, then press Dial to dial that number. The dialed number or extension appears on the screen. You can press Cancel at any time to cancel the outgoing call.
3.7 Incoming Call Screen When you receive an incoming call, a ring status icon displays in the upper left corner. The Caller ID of the caller displays on the screen. The Answer, Reject, and Silence keys display allowing you to select how you want to handle the incoming call. A “picture ID” displays. Contact your System Administrator for more information about the “picture ID” feature.
3.8 Connected Call Screen When you make a call and the destination answers, the call connected status icon displays in the upper left corner. The phone screen displays as follows indicating an active call is in progress. The picture of the caller displays only when the Picture ID feature is enabled for your organization. Call Connected Status Icon Current Connected Call Call Timer 04/25/11 10:30am L1 John Smith Voice Mail 00:44 Mary Jones..
3.9 Clearspan Features Because some Clearspan features are available by license only, you may not have access to all of them. Contact your system administrator with any questions. See Phone Features. Feature Description Commonly used features: Hold Activates/deactivates the Hold feature. Do Not Disturb Places the phone in the Do Not Disturb state. Incoming calls go directly to your predefined call forward/busy destination, usually your voicemail. Transfer Transfers a call to another party.
Feature Description Call Return Enables you to call the last party that called you, whether or not that call was answered. Call Waiting Allows you to answer a call while already engaged in another call. Directed Call Pickup with Barge-In Allows you to do Directed Call Pickup, and also allows you to barge in on the call if the call was already answered. Stuttered Dial tone Allows you to hear stuttered dial tone when there is a message waiting on your phone.
Feature Description Centralized Conferencing Allows you to create multiple conferences with unlimited participants (depending on your server limitations) when enabled by the system administrator. Clear Voice Message Waiting Indicator Clears the voice message indicator lamp. Customer Originated Trace Allows you to start a trace after an obscene, harassing, or threatening call. Diversion Inhibitor Prevents redirected calls from being redirected again by the called party.
3.10 Feature Description Voice Portal Access Provides an interactive voice response (IVR) application that can be called by members of the group from any phone, to manage their services and voice mailbox, or to change their passcode. Clearspan Feature Access Codes The main call handling and extension management features for the Clearspan system have feature access codes that can be set up as speed dial keys on your phone using the Aastra phone user interface.
Active Call in Green Held Call 04/25/11 2:45pm L1 John Smith 1005 Voice Mail DND Mary Line 2 Line 3 SpdXfer Forward Spd100 Call Return Line 4 Line 5 Line 6 Line 7 Line 8 Line 9 Intercom SpdConf Brian Edward Lock Figure 10 Line Keys 3.12 Assign Softkeys See Softkeys. 3.12.1 Speaker and MWI Status Lamps The Speaker lamp and the Message Waiting Indicator (MWI) lamp provide visual status indications. 3.12.
3.12.2.2 Message Waiting Indicator Lamp The Message Waiting Indicator (MWI) lamp is located at the top right of the phone. 3.12.3 MWI LED Status Description Slow Flash You have a new message (s). Rapid Flash You have an incoming call. Even Flash One or more calls are on hold. Stuttered Dial Tone The system administrator can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. 3.12.4 Volume Keys Step Action Result Set Ringer Volume: 1.
3.12.5 Call Timer This timer displays the elapsed time of a call. Call Timer 04/25/11 10:30am L1 John Smith Voice Mail 00:44 Mary Jones.. 1003 Pickup DND SpdXfer Call Forward 1001 Intercom 1002 News Bill Hold Mute Transfer Conf 1003 Figure 11 Call Timer 3.12.6 Mute You can use the Mute key in any audio mode. Step Action Result Activate the Mute feature: 1. During a call: Mute Press . The red Mute lamp flashes. The Mute key is highlighted in red. You can hear the caller.
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4 Customize your Phone 4.1 Options List You can customize your phone using the Phone User Interface (UI) and the Options List. The Options List is a list of configuration options for your phone. The Options key to access the list. allows you The following table shows the phone options you can access with the Phone UI. Options requiring an administrator password are indicated. If you make changes from the default settings, they are permanent until you change them again.
Softkey Description Sets the following: Audio Mode Headset Device Headset Mic Volume Ring Tone Tone Set Sets the following: Brightness Level Brightness Timer Calibrate Screen Sets the following: Time Format Date Format Time Zone Time Servers Sets the following: Screen Language Input Language View the Bluetooth status, and add or delete a Bluetooth headset. Assign specific functions to softkeys that appear on the idle screen of the phone.
4.2 Access the Options List Step Action Result The Options screen displays. 1. Press 2. 3. . Press the desired menu item on the screen to go directory into the option. Press idle screen. to save and return to the The change is saved. 4. Press or to cancel changes and return to the idle screen. 5. Press or from any menu to exit the options list and return to the idle screen. 4.3 Audio The 4.3.
Option Description Speaker/Headset Incoming calls go directory to the speaker. Press to switch between the speaker, headset, and handset. Lift the handset at any time to switch back to the handset from either the speaker or the headset. Headset/Speaker Incoming calls go directly to the headset. Press to switch between the speaker, headset, and handset. Lift the handset at any time to switch back to the handset from either the headset or the speaker. 4.3.1.
A DHSG headset connects a coupler to the back of the phone which permits the DHSG headset to perform wirelessly. You MUST use an Aastra-compatible DHSG headset. Refer to the DHSG installation instructions included with your Aastra-compatible DHSG headset for more information about installing and using a DHSG headset with your phone. The 6739i also allows you to use any Bluetooth-compliant headset. Bluetooth is a technology that transmits networking data over a wireless, automatic connection.
Step 4. Action Result Press to return to the previous menu. Or 4.3.4 Press or return to the idle screen. to Ring Tone You can choose one of 5 different ring tones, or choose the silent option. Step Action Result The Audio menu displays. 1. Audio Press > . 2. Press the key adjacent to Ring Tone. The tone choices display. Each time you press a key, the tone is played back to you. 3. Press the key of your choice. The change is saved and the Ring Tone key reflects the change. 4.
Step 4. Action Result Press to return to the previous menu. Or 4.4 Press or return to the idle screen. to Display The Display option allows you to set the following on your phone: 4.4.1 Brightness Level Brightness Timer Calibrate Screen Brightness Level The Brightness Level option allows you to set the amount of light that illuminates the display. Step Action Result The Display menu displays. 1. Display Press > . 2. Press the key adjacent to Brightness Level.
4.4.2 Brightness Timer The Brightness Timer option allows you to set the amount of time you want the display to stay illuminated before turning off during a period of inactivity. For example, if you set the Brightness Timer to 60, when the phone reaches 60 seconds of inactivity, the LCD brightness goes OFF. Step Action Result The Display menu displays. 1. Display Press > . 2. Press the key adjacent to Brightness Timer. The text box displays. 3. Touch inside the text box. The keyboard displays.
Step Action Result 3. Answer Yes to continue, or No to cancel. 4. If you answer Yes, the following displays: “Waiting for touchscreen activity to subside....” 5. Press the screen as indicated by each prompt using a SOFT fine tip stylus pen or the eraser end of a pencil. Do not use a sharp object such as an ink pen or pencil which can damage the touch screen: “Touch the UPPER-LEFT corner of the screen.” “Touch the UPPER-RIGHT corner of the screen.” “Touch the LOWER-RIGHT corner of the screen.
4.5.1 Time Server The phone acquires the time and date from the time server. The time server is already assigned. Talk to your administrator if your phone has any difficulty with the date and time. 4.5.2 Time Format The 6739i obtains the clock time from the local Time Server in your network. Step Action Result The Set Time menu displays. 1. Set Time Press 2. > . Press the key adjacent to Time Format. 3. Select the desired value. 4. The following values display.
Step 3. Action Result Choose one of the following values: A list of time zones and time zone codes displays. WWW MMM DD (default) MM/DD/YY DD-MMM-YY MMM DD YYYY-MM-DD DD MMM YYYY DD/MM/YYYY WWW DD MMM DD/MM/YY DD MMM DD-MM-YY DD.MM.YYYY 4. Press the key of the desired format. 5. Press to return to the previous menu. Or 4.5.4 Press or return to the idle screen.
Step 6. Action Result Press to return to the previous menu. Or 4.6 Press or return to the idle screen. to Language Language The key sets the language for all of the phone display screens. The phone is permanently set to the English language. 4.7 Bluetooth Bluetooth The key allows you to configure Bluetooth on your phone. The 6739i supports the use of a Bluetooth headset as an alternate headset device. You can turn the Bluetooth capability on and off as required.
Step Action Result A screen displays with the message “Please Wait....” and allows you to cancel if required. 2. Press to turn the feature on. The status button turns green the feature is on. when 04/07/11 3:01pm Bluetooth Settings Bluetooth Status Device Name Bluetooth Devices Add new device The Bluetooth Status button indicates the feature is ON. Disable Bluetooth: 1. Press the Bluetooth status button . The button changes to Bluetooth is disabled.
Step Action Result The Search screen displays. 4. Press the Add new device button . 04/07/11 3:01pm Bluetooth Settings 0% Search 5. Press the Search button to search for the Bluetooth headset. When the search is complete, and the phone has found a Bluetooth device(s), the type of device(s) displays. 04/07/11 3:01pm Bluetooth Settings 0% Search 1 device(s) found Press a device to start pairing. Decoy HS0164 Decoy HS0165 6.
Step 7. Action Enter a PIN number in the text box using the keypad. The default PIN is 0000. Result 04/07/11 3:01pm Bluetooth Please wait…... If your phone does not accept the “0000” PIN code for the Bluetooth device you are adding, consult your Bluetooth headset owner’s manual for the applicable PIN to enter in this text box. Cancel 04/07/11 3:01pm Bluetooth Are you sure? Yes 8. Press OK. No The phone then pairs the Bluetooth device with the phone.
Step 9. Action Result If the pairing was successful, the Bluetooth device displays on a button with a GREEN box indicating this device is the active Bluetooth device on your phone. If the pairing was unsuccessful, the Bluetooth device displays on a button with a RED box indicating the pairing failed. Decoy HS0164 Decoy HS0165 Successful Pairing Unsuccessful Pairing The Bluetooth icon displays in the status bar of the screen when Bluetooth active on your phone. The following screen displays.
Step 4. Action Result Press to return to the previous menu. Or 4.7.1 Press or to return to the idle screen. Softkeys Softkeys The 4.7.2 option allows you to assign softkeys to your phone. Configure a Softkey Step Action Result Configure a Softkey A list of softkeys assigned to your phone displays. Available keys are labeled None. 1. Softkeys Press > . 2. Press an available key. The Softkeys screen displays. 3. Press the softkey adjacent to the Type field.
Step Action Result 5. 6. 4.8 Press Or to save. to cancel. Press The softkey is deleted. The softkey no longer appears on the phone screen. Press two times to return to the main screen. Status The Status key in the Options Menu allows you to view the current state of your phone.
4.10 Password The Password key in the Options Menu allows you to change your user password on your phone. Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The default password is an empty string "" (field is blank). Step Action Result The password text boxes display and the keyboard displays. 1. Password Press > . 2. Enter the Current Password in the text box using the keyboard. 3.
4.12 Phone Lock The Lock key in the Options menu locks your phone. While the phone is locked, you can receive calls, but you cannot place a call from the phone or alter any features. The phone is unlocked using your user password. Step Action Result Lock the phone: The Phone is locked message displays on the idle display. 1. Press > . Unlock the phone: The Unlock the phone option displays. 2. Press . 05/15/11 3:05pm Phone is locked Unlock the phone 3. Press the 4.
05/15/11 3:05pm L1 John Smith Voice Mail Forward DND John Smith 1005 SpdXfer Phone is locked Spd100 SpdConf Call Return Brian Intercom Edward Lock ..
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5 Call Handling 5.1 Place a Call You can place a call using one of the following methods. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes. Step 1. Action Result With the handset on hook: Dial the number. Speaker mode is the default Audio. The Speaker turns on automatically when you dial the number, and the call is placed.
5.2 Answer an Incoming Call When your phone receives an incoming call, the ringing status icon displays in the upper left corner. The Caller ID of the caller displays on the screen. The Answer, Reject, Silence keys display allowing you to select how you want to handle the incoming call. There is a picture of the caller if the Picture ID feature is enabled for your organization.
If all of available lines on your phone are busy, any additional incoming calls go directly to voicemail. Your phone screen displays the voicemail icon ( messages, if you have unheard messages (example: 5.4 ) along with the number of waiting x4). Handle Calls Using the Speaker The hands-free feature allows you to speak to someone without using the handset or headset. Your phone must be in either the Speaker or Speaker/Headset audio mode.
5.6 5.7 Callers List and Redial List For inbound calls answered by Phone A, Phone B does not show any details of the call on the screen, but does display “1 Missed Call”, and the call is stored in the Callers List as a missed call. The opposite applies if the call was answered by Phone B. For outbound calls originated by Phone A, nothing is stored in the Redial list on Phone B because Phone A originated the call. The opposite applies if the call is placed by Phone B. End a Call Step 1.
6 Phone Features 6.1 Hold 6.1.1 Place a Call on Hold You cannot place a call on hold or retrieve a call on hold if you are viewing the Redial List or the Callers List. If you have left a call on hold for a pre-defined period of time, the system will ring your phone until you answer the call (if the option is configured on your system). Step 1. Action Result From a connected call: The line/call appearance lamp flashes slowly. The MWI lamp on the top of the phone flashes slowly.
6.2 Autodial (Hotline and Warmline) With the Autodial feature, your phone automatically dials a pre-configured number whenever it is off-hook. The Autodial functions as follows depending upon the configuration: Hotline: The IP phone immediately dials a preconfigured number when you lift the handset. Warmline: The IP phone waits for a specified amount of time after you lift the handset before dialing a preconfigured number.
Step 3. Action Result Hang up before the destination party answers. The transfer completes. The Call Transferred screen displays very briefly before returning to the idle screen. 05/14/11 12:15pm L1 John Smith Voice Mail 00:04 John Smith 1000 Forward DND SpdXfer Spd100 SpdConf Call Transferred Call Return Brian Goodbye Intercom Edward Lock ..
Step 5. Action Result Hang up. The transfer completes. The Call Transferred screen displays very briefly before returning to the idle screen. 05/14/11 12:15pm L1 John Smith Voice Mail Forward 00:04 John Smith 1000 Spd100 DND SpdXfer SpdConf Call Transferred Call Return Brian Goodbye 6.4 Intercom Edward Lock ..... Conference The 6739i supports up to three parties in a conference call.
6.4.1 Establish the Conference Step 1. 2. Action Result Connect to the first party to include in the conference. Press of the phone. on the front panel The first party is put on hold. You hear dial tone. Or Press . 3. Enter the number of the second party to add to the conference. The number is automatically dialed. 4. Wait for the second party to answer. The first party is still on hold. You should always consult with a new party before adding them to the conference. 5.
Conference two parties on hold: 6.4.2 1. Press the Line key of the first held call. 2. Press Conf. 3. Press the Line key of the second held call 4. Press Conf again. 5. Press Conf again. The first line is connected. The second line is connected. The conference is established Conference Two Previously Connected Calls - Lines Screen Step 1. Action Result You have one party on hold and the other party is connected. The following screen displays. Both calls are hold.
Step 3. Action Result Press the Line key in the Lines screen of the other party on hold. In the example in Step 2 above, press the key of the active call. The conference is established. Only one Line lamp is lit. The conference screen displays. Conference Icon Conferenced Parties 04/21/11 2:46pm L1 John Smith 1005 Voice Mail DND MARY Forward SpdXfer 1003 HAP Spd100 1008 SpdConf Brian Call Return Intercom Lock 6.
6.9 Calling Line ID Delivery Blocking Calling Line ID Delivery Blocking allows you to block your number from being shown when calling other numbers. Members of your group can still see your number when they are called. This feature is enabled by the administrator. You have the choice of turning it on or off for all calls and then selectively turning it back on or off using the appropriate feature access codes. See Appendix B Clearspan Feature Access Codes. 6.
04/21/11 9:33a.m Call Forward->John Smith 1005 ALL On Off Phone Number: Copy to all modes BUSY On Off Phone Number: 1777 NO ANSWER On Off No. Rings Phone Number: 3 1777 Phone Number: Figure 15 Call Forward Screen 6.10.2 Activate/Deactivate Call Forward Step Action Result Activate: 1. Press Call Forward is activated. The Call Forward icon appears at the top of the screen. The Call Forward softkey is outlined in red. Call Forward is de-activated.
6.12 BLF\List The BLF\List feature allows the phone to subscribe to a list of monitored users defined through the Clearspan web portal. This feature monitors the idle state, busy state, and ringing state. Your System Administrator must have BLF\List enabled on the Clearspan Server. Contact your System Administrator for more information. The following displays on the 6739i for the monitored status: Idle – A phone off-hook icon displays next to the BLF key.
6.15 Call Waiting The Call Waiting feature allows you to handle a call while already on another call. Call Waiting is “On” by default. It can also be canceled per call. Step Action Result Call Waiting Persistent Activation: 1. Press *43. The Call Waiting service is activated for all calls. Call Waiting Persistent Deactivation: 1. Press #43. The Call Waiting Persistent service is deactivated for all calls. Cancel Call Waiting: 1. 6.15.1 Press *70.
Pressing the name in the incoming call pop-up displays a Line Keys set in the center of the screen (Lines 1 through 9). Available lines are indicated by the icon . Unavailable lines are indicated by are indicated by a GREEN outline. Held calls are indicated by the Hold icon softkey. 6.15.2 . Active calls on the Line Handle the Second Call (Call Waiting) from the Line Screen You can use the Line Key set to answer the waiting call by pressing the Line key for the waiting call.
If one party hangs up while the other party is held or waiting, your phone rings. 1. 6.16 Answer the call. You are reconnected to the held party. Do Not Disturb The Do Not Disturb (DND) feature allows you to block incoming calls. When DND is activated, an incoming call does not ring at the phone and the call will forward directly to your pre-defined call forward busy destination, usually your voicemail. The DND softkey toggles this feature on and off.
6.17 Park and Pickup The Call Park feature allows you to park a call so that any member of the group can retrieve it. A call can be parked against any number in the group, including your own number. You can only have one call parked at a time. 6.17.1 Default Display The Park softkey is visible only when a call is connected. The Pickup softkey is visible only the phone is idle or when the phone is off hook. Step Action Result Park a Call: 1. From a connected call: Press 2.
04/20/11 2:56pm L1 John Smith 1005 DCP on line: 1. 1023 2. 1040 3. 1003 Pickup Cancel Figure 19 Directed Call Pickup List 6.18.1.1 Directed Call Pickup Feature Interactions The main feature interactions introduced by this feature are described in the following table. 6.19 Feature Interaction Description Call Waiting It is not possible to pick up a waiting call. A call must be ringing to be picked up.
Step 1. Action Result You hear dial tone. Press the Directed Call Pickup Barge-In key. Or 2. Dial the Directed Call Pickup Barge-In key. Dial the extension of the ringing party. 6.20 Intercom 6.20.1 Outgoing Intercom You are connected to the call. You can use the Intercom key to automatically connect to a remote extension. This feature is enabled by the system administrator. You must have an Intercom softkey to use the Intercom feature. 6.20.
6.21 Push to Talk (Intercom) The Push to Talk feature allows you to dial the respective feature access code followed by the called party’s extension, to request that the called station be answered automatically, providing an intercom-like connection. You or the administrator can specify an “accept” list and a “reject” list. These are used to screen incoming Push-To-Talk sessions. The accept list indicates which users are allowed to call a station.
Step Action Result 5. Press inside the Label text box. The keyboard displays. 6. Enter the label for the Speeddial key. The softkey shows the label that you assigned to it. 7. Press inside the Value text box. The keyboard displays. 8. Enter the phone number for the Speeddial key. The following is the screen with the values added. 04/01/11 2:19pm Softkeys Type Speeddial Line - + 1 Save 9. Label Sallie Value 89727771212 Cancel Press Enter on the keyboard.
6.24 Function Description Speeddial/Xfer and Blind Transfer When the phone is connected to a call, pressing the Speeddial/Xfer key blind-transfers the call to the predefined destination. If the transfer fails, the message “Transfer Failed” displays, and you can retry the call by pressing the line key again. Speeddial/Xfer and Call Forward Pressing the Speeddial/Xfer key while the phone is ringing forwards the call to the predefined number.
6.26 Speed Dial 8 The Speed Dial 8 key allows you to associate 1-digit codes (2-9) to frequently dialed or hard-toremember digit strings. This feature is separate from the programmable speeddial keys. Step Action Result Create Speed Dial entries: 1. Press the Speed 8 softkey. The Speed Dial screen displays. 10/25/11 3:08pm XML Cancel Speed Dial No Speed Dial Entries Found Options Add a Speed Dial number: 1. Press Options. The Speed Dial Options list displays.
Step Action 3. Press the blank space and enter a digit between 2 and 9 using the keyboard display. All other digits are invalid. 4. Press Enter. Result The Enter Number screen displays. 10/25/11 3:08pm XML Any time you use the Submit key, the entry is saved at that point and you are returned to the main Speed Dial screen. Add Speed Dial Entry Cancel Enter Number 92145553333 Back Submit 5. Press the blank space and enter a number to dial using the keyboard, including any access codes. 6.
Edit the Name: 1. Press Speed 8. The Speed Dial list displays. 10/25/11 3:08pm XML Cancel Speed Dial 1/1 2 - Richard 3 - Jeff 4 - Mary 5 – Sallie Options 2. Touch the name of the person to edit. The entry will be highlighted in green. 3. Press Options. The Speed Dial Options screen displays. 10/25/11 3:08pm XML Cancel Speed Dial Options Add Edit Delete Back 4. Press entry. in the Edit bar to open the 5. Make any necessary changes to the name. 6. Press Enter on the keyboard.
2. Press Options. The Speed Dial Options screen displays. 10/25/11 3:08pm XML Cancel Speed Dial Options Add Edit Delete Back 3. Press entry. in the Move bar to open the Move The Move Speed Dial Entry screen displays. 10/25/11 3:08pm XML Move Speed Dial Entry Cancel Enter New Speed Code Back Submit 4. Press in the open space to bring up the keyboard. 5. Enter the new speed code. 6. Press Enter. The entry has a new code and moves to the new spot in the list.
Dial a Speed Dial number: 1. 2. 6.27 Press the Speed 8 key. Press the dial icon of the entry to dial. The number is automatically dialed. Speed Dial 100 The Speed Dial 100 key allows you to associate 2-digit codes (00-99) to frequently dialed or hardto-remember digit strings. You can then use the codes instead of the full numbers to place calls. This feature is separate from the programmable speeddial keys. Follow the procedures for Speed Dial 8 to create and manage Speed Dial 100 numbers. 6.
6.28.1 Keys States and LED Behavior There are two call states on the phones that support SCA bridging: Bridge-active - A bridged call is in progress Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold. The following tables provide the key states and LED behavior in an SCA bridge call for users involved in an SCA call and users not involved in the SCA call. 6.28.1.1 6.28.1.
6.28.1.3 6.
7 Services, Lists, and the Phone Directory 7.1 Services The key accesses the Services Menu. The System Administrator configures services in the list, such as the Callers List or the Voicemail List. The list may also contain XML Services provided by the administrator. 7.2 XML Softkey and Services The 6739i IP phone supports " " (Extensible Markup Language). Your System Administrator can create customized XML menu services and load them to your IP phone.
7.3 Callers List The key on the front panel of the phone accesses the Callers List. The Callers List is a stored log of incoming calls containing up to 200 entries. It stores the name (if available), phone number, call time and date, and missed/answered call status for all calls that ring in to this phone. The Callers List displays from the newest incoming call to the oldest incoming call and is grouped by date.
7.3.1 Missed Calls Indicator A count of missed calls is displayed. 04/10/11 2:56pm L1 John Smith 1005 Voice Mail DND John Smith 1005 Forward SpdXfer Spd100 SpdConf Call Return Brian ! 3 Missed Calls Intercom Edward Lock Figure 22 Missed Calls Indicator 7.3.2 Callers List Functions Step Action Result Access the Callers List The Callers List displays. 1. Press phone. 2. on the front panel of the Use or the entries. to scroll through Dial from the Callers List: 1. Press . 2. Use 3.
Step Action Result Delete entries in the Callers List: 1. Use or to find the entry to find the entry to delete. 2. Press the Caller entry. The following screen displays. 3. Press . 10/07/10 1:15pm Callers List Delete Item Delete 4. Press to delete only the one selected entry. Delete All Cancel Either the selected entry or all entries are deleted. Or Press entries in the list. to delete all Save an entry to the phone Directory: 1. Use save. 2. Press the Caller entry.
7.4 Redial List The key on the front panel of the phone allows you to automatically dial a number you previously dialed from your phone. There are 100 entries in the Redial List. The list provides the number dialed and the name (if known), the date/time the number was dialed. When the Redial list is full, the oldest Redial record is deleted to accommodate the addition of new Redial records.
Step Action 4. Result The number automatically dials. Dial Press . Delete Entries in the Redial List: 1. Use or to find the entry to find the entry to delete. 2. The following screen displays. Delete Press . 04/01/11 12:30pm Redial List Delete Item Delete 3. Delete Press to delete only the one selected entry. Delete All Cancel Either the selected entry or all entries are deleted. Or Delete All Press entries in the list.
Step 7. Action Result Press to return to the previous menu. Or 7.5 Press screen. to return to the idle Directory List The key displays the Personal Directory List on your phone. This list is your personal phone book stored within the phone. You can enter up to 200 entries into the Directory by adding them manually, or by saving the number and name from other lists stored on your phone. You can dial numbers directly from a directory entry.
Step 3. 7.5.2 Action Result Enter the name or phone number of the entry for which you are searching. As you type characters on the keyboard, the entries beginning with those characters display on the screen. When you have completed typing, the entry you are looking for displays on the screen and the characters you typed display in a text box Dial from the Directory Step Action Result 1. Press the Directory key. The Directory screen displays. 2. Search for the entry you want to dial. 3.
7.6.1 Add an Entry Step 1. Action Result Press the Directory key on the phone. The Directory screen displays. 2. The following screen displays. Add Press . 04/07/11 1:15pm Directory Last First Number Label Line Add 3. Press the First field on the screen. 4. Enter the first name of the person you are adding to the directory. 5. Press Enter. 6. Press the Last field on the screen. 7. Enter the last name. 8. Press Enter. 9. Add Press . 10. Press the Number field.
Step Action 17. Result Add Press to add an additional number and label for the current entry. An additional “Number/Label” field displays. 18. Repeat steps 10-16 to add numbers. 19. Press Press to cancel at any time without saving. 20. to save the entry. Press to return to the previous menu. Or 7.6.2 Press screen. to return to the idle Edit an Entry You can edit a Directory entry, number, and/or label as required from the Unique Entry Screen. Step 1.
Step 6. Action Result Press to return to the previous menu. Or 7.6.3 Press screen. to return to the idle Delete Entries in the Directory List You can delete entries from the Directory List in the following ways: Delete a single entry and all associated numbers and labels. Delete all entries in the Directory List. Delete specific numbers and labels from an entry. Step 1. Action Result Use or entry to delete. to find the Or Press the search.
7.6.4 Delete a Number and/or a Label from an Entry Step 1. Action Result Use or entry to delete. to find the Or 2. Press the search. Press the entry where you want to delete the number/label. The entry screen displays. 3. All of the number and labels associated with this entry display. Edit Press 4. button to do a quick . Press the button next to the Number/Label to delete both the number and label from the entry. Or 5. 6. Press the field (Number or Label) you want to delete.
7.7 Voicemail List The Voicemail list displays a list of phone numbers assigned to the phone that have registered voicemail accounts associated with them. The phone displays up to 99 voicemails for an account even if the number of voicemails exceeds the limit. The end of the Voicemail list displays the number of new voicemail messages (if any exist). Step Action Result The voicemail list displays. 1. Select > Voicemail List if the service has been configured by the System Administrator. 2.
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8 Appendix A - Optional Expansion Modules 8.1 Expansion Modules The 6739i IP Phone offers optional M670i and M675i Expansion Modules that attach to the right side of the phone to provide additional keys. The keys support a variety of features including: 8.1.1 Busy Lamp Fields (BLFs) (maximum of 50) Speeddial Shared Call Appearance Phone Lock M670i The M670i provides 18 keys in each column (totaling 36 keys) on the keypad. Each key provides an LED for indicating call status.
8.2 Using the Expansion Modules 8.2.1 M670i Expansion Module After configuring the softkeys on the M670i Expansion Module, you can record the name of the softkey on the paper labels provided with the Expansion Module. Press the softkey you want to use when applicable.
8.2.2 M675i Expansion Module The M675i Expansion Module screen displays softkeys in column format. The function keys on the bottom left of the Module allows you to display 3 full screens of softkeys. Each screen consists of 2 columns with the following default headings on each page: Page 1 "List 1" and "List 2" Page 2 "List 3" and "List 4" Page 3 "List 5" and "List 6".
Figure 28 M675i Page 2 and 3 Screens To use the M675i, press the function key for the page you want to display on the LCD screen (page 1, page 2, or page 3), and press the applicable softkey. Your System Administrator can customize the headings on each M675i Expansion Module screen. Contact your System Administrator for more information.
9 Appendix B - Feature Access Codes Feature Access Codes (FACs) can be set up as Speed Dial numbers and assigned to keys, or dialed directly from the keypad. The following are the default feature access codes. If the codes are customized for your site, contact your system administrator for information. Because Clearspan features are available by license only, you may not have access to all of them.
Code Name Definition *15 Call Bridge Allows a Shared Call Appearance (SCA) location to initiate or join an SCA-Bridge, upon which the Application Server automatically selects an appropriate call appearance to bridge on.
Code Name Definition *91 Call Forwarding Busy Deactivation Deactivates the Call Forwarding Busy service. Upon deactivation, calls ring on the user’s phone unless the user has another service set up, such as Call Forwarding Always, Call Forwarding No Answer, or Do Not Disturb. *67* Call Forwarding Busy Interrogation Allows the user to get the current status and destination of the Call Forwarding Busy service.
Code Name Definition *95 Call Forwarding Not Reachable Deactivation Deactivates the Call Forwarding Not Reachable service. After deactivation, should the user’s phone become unreachable, calls are no longer rerouted to an alternate device through the Call Forwarding Not Reachable service. *63* Call Forwarding Not Reachable Interrogation Allows users to get the status of the Call Forwarding Not Reachable service.
Code Name Definition #92# Call Return Number Deletion Allows the user to delete the last incoming number for the Call Return service. *43 Call Waiting Persistent Activation Turns on the Call Waiting service for all calls. #43 Call Waiting Persistent Deactivation Turns off the Call Waiting service for all calls. *70 Cancel Call Waiting Turns off the Call Waiting service for the next call.
Code Name Definition #72 Forced Forwarding Activation Activates forced forwarding for a call center queue. #73 Forced Forwarding Deactivation Deactivates forced forwarding for a call center queue. #58 Group Call Park Hunts for the first available user in the assigned call park group and parks the call there. #82 Initiate Silent Monitoring A supervisor can use this code to silently listen in on a call handled by an agent that they are monitoring.
Code Name Definition #71 Night Service Deactivation Manual Override Deactivates Night Service Manual Override and the call center returns to its configured behavior. *610 No Answer Timer Sets the numbers of rings before No-Answer handling is applied to the Voice Messaging, ThirdParty Voice Mail Support, Call Forwarding No Answer, Call Forwarding No Answer To Voice Mail, and Sequential Ringing services. *71 Per Call Account Code Charges a call to an account code assigned to the user.
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10 Appendix C - Troubleshooting The following are common problems associated with the phone and possible solutions. Problem Possible Solution(s) Network Disconnected message The Network Disconnected prompt appears on the display and the telephone status lamp turns on if phone is not properly connected to the network. The phone also displays the default time and date of 12:00 am Jan 1st, 2005 or the equivalent. Check that the cables are tightly connected to the phone and to the wall jack.
Problem Possible Solution(s) Why does my phone display the “No Service” message? The phone displays the “No Service” message if the SIP settings have not been set up correctly. You can still use the phone but it is not registered with the Registrar. For more information about registering your phone, see your system administrator. How do I restart the IP phone? This setting is in the Options list. See Restart.
Index A anonymous call rejection ................................................ 73 auth code sustained..................................................................... 85 automatic hold ................................................................. 67 B barge-in ........................................................................... 81 blank display.................................................................. 119 C call forwarding .........................................................
O options list........................................................................ 41 P park call ........................................................................... 80 personal directory............................................................ 99 access ......................................................................... 99 Phone Lock ..................................................................... 60 power...........................................................................
