AASTRA 6737i IP PHONE 2863-001 Firmware Version 3.2.2 2811 Internet Blvd Frisco, Texas 75034-1851 Tel +1 469 365 3000 Tel +1 800 468 3266 www.aastrausa.
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1st Edition (September 25, 2012) © Copyright 2012 Aastra USA Inc. All rights reserved. ® Information in this manual may change with product revisions. Aastra may add features or enhancements to the product(s) and/or program(s) described in this manual at any time. Technical Publications freezes the information in this manual based on the specified software and hardware releases. Publications writers incorporate such changes into newly released publication editions.
Software License Agreement Aastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
of telephones used or bought for use primarily for personal, family or household purposes. This warranty sets forth the entire liability and obligations of Aastra Telecom with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or fitness for particular purpose and merchantability.
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Table of Contents 1st Edition (September 25, 2012) ..........................................................................................................3 Contact Information ..........................................................................................................................3 What to Expect when Contacting Company...................................................................................3 Trademarks and Acknowledgements ......................................................
3.5 Features .............................................................................................................................. 24 3.6 Clearspan Feature Access Codes ..................................................................................... 26 3.7 Softkey Display ................................................................................................................... 26 3.8 Idle Screen Display ...........................................................................
6 5.6 Handle Calls Using the Speaker ........................................................................................ 58 5.7 Handle Calls Using a Headset ........................................................................................... 59 5.8 End a Call ............................................................................................................................ 59 Phone Features ..........................................................................................
7 Callers List and Redial List ........................................................................................................... 89 7.1 7.2 Callers List ........................................................................................................................... 89 7.1.1 Callers List Display ................................................................................................. 89 7.1.2 Callers List Functions ...........................................................
Table of Figures Figure 1 6737i IP Phone ...................................................................................................................... 15 Figure 2 Headset and Handset Connection ....................................................................................... 17 Figure 3 Idle State Screen ................................................................................................................... 21 Figure 4 The 6737i IP Phone.............................................
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1 About this Publication 1.1 Overview This guide explains how to use the features of your new 6737i IP phone. The features assigned to your phone were chosen by your system administrator according to the requirements of your organization; therefore, you may not have access to all the features presented in this document. 1.2 Audience This publication is intended for any user of the 6737i IP phone. 1.3 Organization This publication contains the following chapters. 1.
1.5 References The following publications provide additional information for the 6737i IP phone. Title Description Aastra Model 6737i Installation Guide Installation and set-up instructions, general features and functions, and basic options list customization. This publication is included with the telephone.
2 Introduction 2.1 Overview The 6737i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. The 6737i has all the features of a regular business phone. 2.
2.2.1 Phone Features 11 line graphical LCD screen (144 x 128 pixels) with white backlight Built-in-two-port, 10/100/1000 Gigabet Ethernet switch - lets you share a connection with your computer.
2.3 Headset/Handset Connection 2.3.1 Handset Turn the phone over and locate the handset jack marked . Insert one end of handset cord into the jack until it clicks into place. Then route the handset cord through the groove as shown in the illustration below. Attach the handset to the other end of the handset cord. Figure 2 Headset and Handset Connection 2.3.2 Headset (Optional) Turn the phone over and locate the headset jack marked . Insert the headset cord into the jack until it clicks into place.
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3 Getting Started 3.1 Installation and Setup If your system administrator has not already set up your 6737i, please refer to the Aastra Model 6737i Installation Guide for basic installation and physical setup of the phone. 3.2 Your system or network administrator manages the configuration and updates for the IP phones on the configuration server. New updates to your phone can be automatically scheduled from the server by your system administrator.
45% Updating Config 50% Checking for Firmware... Do not unplug the phone! Do not unplug or remove power from the phone while it is restarting. 3.2.2 Language Packs If language packs were loaded to your phone by your system administrator, the following screen displays during startup.
3.2.3 Configuration Complete When the configuration update is complete, the phone displays the following screens: 92% DSP 80% Network 94% SIP 3.2.4 Done Idle Screen The idle screen displays when your 6737i startup process is completed. Services Callers Spd 100 L1 DND Weather More John Smith 1000 1 Missed Call 08/29/11 2:19pm Voice Mail Intercom Call Forward Callback CLID Block More Figure 3 Idle State Screen 3.2.
3.2.6 No Service Message See Appendix C, No Service for information. 3.2.7 Network Disconnected Message See Appendix C, Network Disconnected for information. 3.
Key Redial Description Accesses the Redial list of to 100 previously dialed numbers. Controls the Last Number Redial feature. Adjusts the volume for the handset, headset, ringer, and speaker. L4 4 line appearance keys. L3 L2 L1 Speaker Mute Activates the Speaker or Headset depending upon audio mode. Mutes the microphone so that your caller cannot hear you. The lamp indicator flashes when the microphone is on mute.
3.5 Features Because Clearspan features are available by license only, you may not have access to all of them. The keys are configured by the system administrator according to the requirements of your organization. Contact your system administrator with any questions. Feature Description Commonly used features: Hold Handles held calls. Do Not Disturb Places the phone in the Do Not Disturb state. Incoming calls go directly to your pre-defined call forward/busy destination, usually your voicemail.
Feature Description Shared Call Appearance Call Retrieve Allows incoming calls to ring on up to 35 additional phones simultaneously and connecting to the first phone to be answered. A call on a shared line can be held on one phone and retrieved from any other phone. Additional Features: Automatic Callback Deactivation Allows you to monitor a busy party and automatically establish a call when that party becomes idle.
Feature Description Push to Talk (Intercom) Allows you to call another station, where the system requests that the destination station automatically answer, providing intercom-like functionality. A user or administrator can specify an accept list and a reject list. These are used to screen incoming Push-To-Talk sessions. The accept list indicates which users are allowed to call a station. The reject list indicates which users are not allowed to call a station.
Main Idle Screen: Second Screen: 5 softkeys display along with the More softkey indicating there are more keys to see. When you use the More softkey, the top of the screen remains the same. The 2 remaining softkeys display plus the More softkey. The More softkey takes you back to the main screen.
The following example shows how the screen changes from the idle state to the connected state. Idle Screen Connected State Screen Connected State – Screen 2 The main idle screen: When you are connected to a call, the Drop softkey displays. The remaining softkeys from the main screen move to the second screen.
3.10.1 Softkey Line Appearance Status Icons Softkey Line Appearance Status Icons Activity 3.11 Icon Description Idle There is no call activity for the line appearance softkey. Connected A call is connected to the phone on this line appearance softkey. The equivalent on a line appearance hard key is a solid lamp. Ringing A call is ringing at in on this line appearance softkey. The equivalent on a line appearance hard key is a fast flashing lamp.
3.14 Message Waiting Indicator Lamp The Message Waiting Indicator (MWI) lamp is located at the top right of the phone. 3.15 MWI LED Status Description Slow Flash You have a new message (s). Rapid Flash You have an incoming call. Even Flash One or more calls are on hold. Volume Keys You can adjust the volume on the receiver, headset, speaker, and ringer using the Volume keys. Step Action Result Set Ringer Volume: 1. Leave the handset in the cradle. 2. Press the Volume keys .
3.17 Mute You can use the Mute key in any audio mode. Step Action Result Activate the Mute feature: 1. During a call: Press the Mute key. If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call. The red Mute lamp flashes. The microphone icon on the screen. You can hear the caller, but the caller cannot hear you.
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4 Customize your Phone You can customize your phone using the Phone User Interface (UI) and the Options List. 4.1 Options List The Options List is a list of configuration options for your phone. The Options key allows you to access the list. The following table shows the phone options you can access with the Phone UI. Options requiring an administrator password are indicated. Any changes from the default settings are permanent until you change them again.
Menu Item Number Main Menu Options Submenu Item Number 5 4.1.1 Sub-menu Options Description Copyright Displays the Copyright information for the phone. 4 Password Sets the user password on the phone. 5 Admin Menu Administrator functions requiring an administrator password. 6 Restart Phone Restarts the phone. 7 Phone Lock Locks and unlocks the phone. Access the Options List Step 1. Action Result Press the Options key. The Options List displays.
Cancel changes: 1. Press the Cancel softkey. Or The idle screen displays. Press until the main screen displays. Or Press the Goodbye key. Exit the Options list: 1. 4.1.2 Press the Goodbye key or the Options key from any menu. The idle screen displays. Call Forward Menu The AllAccts softkey is used to change all accounts (extensions) defined on the phone. Step Action Result The following procedure applies to all Call Forward Modes: 1. Press the Options key.
Step Action Result Enter the call forward number. Use Backspace to edit the Call Forward number. 4. Services DND Callers Weather Spd 100 More Call Forward Mode All State: ON Number: 1005 Backspace Cancel Done Press Done. 5. Once the number is programmed, it will not change until you change it again. You can use the On and Off softkeys on the main Call Forward screen to manage the state of the Call Forward modes.
4.1.3 Preferences Menu 4.1.3.1 Tones Step Action Result Ring Tone: Sets ring tone. Select from 5 different ring tones or choose silent ring tone. (Ring tone 1 is the default.) 1. Go to Options > Preferences. 2. Press Select or . The Preferences menu displays. The Tones option is the default. 3. Press Select or . The Tones menu displays. Ring tone is the default. Services Callers Spd 100 DND Weather More Tones 1.Ring Tone 2.Tone Set Select Done 4. Press Select or .
Tone Sets: Provides country-specific tone set options for call progress tones. (The US tone set is the default.) 1. Go to Options > Preferences > Tones. 2. Press to select Tone Set. Services Callers Spd 100 DND Weather More Tones 1.Ring Tone 2.Tone Set Select Done 3. Press Select or . The Tones Set screen displays. US is the default. Services Callers Spd 100 Tone Set Italy Mexico UK US DND Weather More Cancel Done 4. 5. 4.1.4 Press or to change the tone set.
Step Action Result Contrast Level: 1. Go to Options > Preferences > Display. 2. Press Select or . The Display options screen displays and Contrast Level is the first option. Services Callers Spd 100 Display 1.Contrast Level 2.Backlight DND Weather More Select Done 3. Press Select or . The Contrast Level screen displays. Services DND Weather Callers Spd 100 More Contrast Level Done 4. Use 5. Press Done. and to set the contrast level. The choice is saved.
Backlight: 1. Go to Options > Preferences > Display. 2. Press to select Backlight. Services Callers Spd 100 Display 1.Contrast Level 2.Backlight DND Weather More Select Done 3. Press Select or . The Backlight screen displays with options. Services Callers Spd 100 Backlight Off Auto DND Weather More Advanced Cancel Done 4. Use and 5. Press Done. to set the backlight option. The choice is saved. Backlight on Auto: The Backlight automatically turns off after a specified period of time.
2. Press the Advanced softkey. The Backlight On Time screen displays. 10 seconds is the default timer. Services Callers Spd 100 DND Weather More Backlight On Time 600 Backspace Cancel Enter 4.1.5 3. Press the Backspace softkey to erase a digit. 4. Enter the number of seconds. 5. Press Done. The Backlight setting is saved. Speed Dial Edit See Speeddial. 4.1.6 Live Dialpad This option controls the Live Dialpad feature.
Step 2. Action Result Press Select or . The Live Dialpad screen shows current status. The default is ON. Services Callers Spd 100 Live Dialpad Off On DND Weather More Cancel Done 4.1.7 3. Press or 4. Press Done. to select Off or On. The change is saved. Set Audio The Set Audio option provides 4 audio combinations for maximum flexibility for handling calls. Incoming audio can be set to one of the following options: Option Description Speaker (Default) The default setting.
4.1.7.1 Set the Audio Option and Headset Volume Step 1. Action Result Go to Options > Preferences > Set Audio. The Set Audio screen displays. Services DND Callers Weather Spd 100 More Set Audio 1.Audio Mode 2.Headset Mic Volume 3.DHSG Select Done 2. Press Select or . The Audio Mode screen displays. Speaker mode is the default. Services Callers Spd 100 DND Weather More Audio Mode Speaker Headset Speaker/Headset Headset/Speaker Cancel Done 3. Use and 4. Press Done.
Step Action 2. Press Result to select Headset Mic Volume. Services DND Weather Callers Spd 100 More Set Audio 1.Audio Mode 2.Headset Mic Volume 3.DHSG Select Done 3. Press Select or . The Headset Mic Volume screen displays. Services Callers Spd 100 DND Weather More Headset Mic Volume Low Medium High Cancel Done 4. Press or 5. Press Done. to select the volume. The change is saved.
Step 4. 4.1.8 Action Result Press Done. DHSG is now on. Time and Date This option sets the date and time on the phone, but can be overwritten by the time server when the phone is restarted. 4.1.8.1 Time Server The phone acquires the time and date from the time server. The time server is already assigned, and this option requires an administrator password. Talk to your administrator if your phone has any difficulty with the date and time. 4.1.8.
Step 3. Action Use or option. to scroll to the desired Services Callers Spd 100 DND Weather More Time Format 12 Hour 24 Hour Cancel Done 4. Press Done. Daylight Savings: Sets daylight savings time. Automatic is the default. 1. Go to the Daylight Savings option. 2. Press Select or . Services Callers Spd 100 DND Weather More Daylight Savings Off 30min summertime 1h summertime Automatic Cancel Done 3. Use or to scroll to the desired daylight savings option. 4. Press Done to save.
Step Action 3. Press or date format. 4. Press Done. to scroll to the desired Time Zone: Sets the current time zone. US-Central is the default. 1. Go to the Time Zone option. 2. Press Select or . Services Callers Spd 100 DND Weather More Time Zone US-Alaska US-Aleutian US-Central US-Eastern United States Cancel Done 3. Press or time zone. 4. Press Done. to scroll to the desired Time Server: All Time Server menus require an Administrator Password.
Step Action 4. Press AM/PM to toggle between AM and PM. 5. Press Done. Set Date: Displays the network date if the Time Server option is enabled and also allows you to set the date manually. If you do set the date manually, the phone will not try to synchronize with the Time Server until the next time the phone is restarted. 1. Go to the Set Date option. 2. Press Select or . Services Callers Spd 100 DND Weather More Set Date Enter Date: (y-m-d): 2011-05-25 Backspace Cancel Done 4.1.9 3.
Step 2. Action Press Select or Result . The Phone Status menu displays. Services DND Callers Weather Spd 100 More Phone Status 1.IP&MAC Addresses 2.LAN Port 3.PC Port 4.Firmware Info Select Done IP & MAC Addresses: 1. Press Select or . The IP and MAC addresses for the phone display. Services Callers Spd 100 DND Weather More IP&MAC Addresses IP Address: 102.70.203.48 MAC Address: 00085D197B89 Done 2. Press Done. The Phone State menu displays. LAN Port: 1. Go to LAN Port in the menu. 2.
Step Action Result PC Port: 1. Go to PC Port in the menu. 2. Press Select or . The PC Port information displays. Services Callers Spd 100 DND Weather More PC Port Link Down Done 3. Press Done. The Phone State menu displays. Firmware Info: 1. Go to Firmware Info in the menu. 2. Press Select or 3. Use to scroll down to the screen that actually displays the firmware load. . The first of the Firmware Info screens displays.
Step 2. Action Press Select or Result . The Error Messages screen displays. Services Callers Spd 100 DND Weather More Error Messages No Error Messages Done 3. Press Done. Copyright: 1. Go to Copyright in the menu. 2. Press Select or . The Copyright screen displays. Services Callers Spd 100 DND Weather More Copyright Copyright © 2011 Aastra Technologies www.aastra.com Done 3. 4.1.11 Press Done.
Step 2. Action Press Select or Result . The Current Password screen displays. Services DND Callers Weather Spd 100 More Current Password Backspace Cancel Quit If the password has never been set up, press the Enter softkey and continue with password setup. 4.1.12 3. Enter the current user password. 4. Press Enter. 5. Enter the new user password. 6. Press Enter. 7. Re-enter the new user password. 8. Press Enter. 9. Press Quit. The "Password Changed" message displays on the screen.
Step Action Result 1. Go to Options > Restart Phone. 2. Press Select or . The Restart screen displays. Services Callers Spd 100 DND Weather More Restart Phone Are you sure you want to restart the phone? Restart Cancel 3. Press Restart. The phone restarts. Press Cancel to cancel without restarting the phone. 4.1.14 Phone Lock You can lock the phone to prevent it from being used or configured. While the phone is locked, only emergency 911 dialing is permitted.
Step 3. Action Result Press Yes to lock the phone. The locked message displays on the phone. The red status lamp at the top right of the phone turns on. Services Callers Spd 100 L1 DND Weather More John Smith 1000 Phone is locked 06/29/11 2:19pm Voice Mail Call Pull Call Return Callback CLID Block More Unlock the Phone: 1. Go to Options > Phone Lock. The “unlock the phone” message displays.
5 Call Handling 5.1 Place a Call You can place a call using one of the following methods. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes. Step 1. Action Dial the number. Live Dialpad is set to ON by default. Speaker mode is the default audio mode.
5.2 Receive a Call When a call rings in at your phone, the inbound call screen displays, the line appearance lamp flashes, and the MWI lamp flashes. Services Callers Spd 100 L1 Mary Jones 1003 DND Weather More John Smith Answer Ignore More 5.2.1 Answer an Incoming Call When a call rings at your phone, only the softkeys needed to answer the call are displayed on the screen.
5.3 Ignore a Call Step 1. 5.4 Action Result While the phone is ringing: Press Ignore. The call will forward to your pre-defined call forward/busy destination, usually your voicemail. Connected Call When a call is connected, the softkeys displayed are those you need for handling the call. Services Callers Spd 100 L1 DND Weather More John Smith Mary Jones 1003 02:42 Drop Conf Xfer More Figure 5 Connected Call Use the More softkey at any time to view other available softkeys. 5.4.
5.4.2 Lock Symbol The lock symbol indicates your call is secure within the phone system. Services Callers Spd 100 DND Weather More L1 John Smith Mary Jones 1003 02:42 Drop Conf Xfer More Figure 6 Lock Symbol 5.4.3 5.5 5.6 Calls on Hold If Phone A places the call on hold, it can be retrieved by Phone B by pressing the key of the red flashing lamp on Phone B. (Phone B does not have a Pickup softkey at this time because it does not have control of the call.
Switch between the speaker and handset in speaker audio mode: 1. Lift the handset to go back to the handset. Press the Speaker key to switch back to the speaker. Switch between the speaker and the headset in speaker/headset audio mode: 1. 5.7 Press the Speaker key. Handle Calls Using a Headset Ensure that you have selected a headset audio mode by accessing the Options list. For more information on how to set this audio option in your phone, see the Set Audio option. Step 5.8 Action 1.
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6 Phone Features 6.1 Hold 6.1.1 You cannot place a call on hold or retrieve a call on hold if you are viewing the Redial List or Callers List. If you have left a call on hold for a pre-defined period of time (if the option is configured on your system), the system will ring your phone until you answer the call. When you answer, you are re-connected to the held party.
6.1.2 Retrieve a Held Call Only the phone that placed the call on hold can retrieve the call on hold, unless the held call is on a directory number that appears on more than one phone. Also see Shared Call Appearance Call Retrieve. Step 1. 6.1.3 Action Result Press the Line key where the call is on hold. You are reconnected to the call. The Goodbye key will not retrieve a held call. The Hold key will not retrieve a held call.
6.2 Do Not Disturb The Do Not Disturb (DND) feature allows you to block incoming calls. When DND is activated, an incoming call does not ring at the phone and the call will forward directly to your pre-defined call forward busy destination, usually your voicemail. The DND key toggles this feature on and off. If the phone shares a line with other phones, only the phone where DND was set is affected. Step Action Result Activate Do Not Disturb: 1. Press the DND key. The Do Not Disturb message displays.
Step 2. Action Result Press the Xfer key. You hear dial tone. Services Callers Spd 100 L1 DND Weather More John Smith 1. [♫ Mary Jones 2. Dial Xfer Backspace 3. Enter the number of the destination party using the keypad. Cancel More The number is automatically dialed. Services Callers Spd 100 L1 DND Weather More John Smith 1. [♫ Mary Jones 2. 1005 Dial Xfer Backspace Cancel More You can use the Dial softkey for numbers that are not automatically dialed 4.
Step 2. Action Result Enter the number of the destination party using the keypad. The number is automatically dialed. Services Callers Spd 100 L1 DND Weather More John Smith 1. [♫ Mary Jones 2. 1005 Dial Xfer Backspace 3. Cancel More Consult with the destination party. Services Callers Spd 100 L1 DND Weather More John Smith 1. [♫ John Smith 2. David Murphy Xfer Drop More 4. Press Xfer again. Or You are dropped from the call, and the transfer completes. Press the Goodbye key.
6.4 Conference The 6737i supports up to three parties in a conference call. Step Action Result Establish a Conference: 1. Connect to the first party to include in the conference. Services Callers Spd 100 L1 DND Weather More John Smith Mary Jones 1003 02:42 Drop Conf Xfer 2. Press the Conf softkey. 3. Enter the number of the second party to add to the conference. More You hear dial tone. Services Callers Spd 100 L1 DND Weather More John Smith 1. [♫ Mary Jones 2. 1005 Drop Conf More 4.
Step 5. Action Result Press the Conf softkey again. The conference is established. A list of the other two parties in the conference displays on your screen. Services Callers Spd 100 L1 1. 2. DND Weather More John Smith Mary Jones David Murphy Leave Drop More If you do not wish to add the second party to the conference: 1. Press the Cancel softkey while the second party’s phone is ringing. You are reconnected to the first party.
Leave the conference: 1. Press the Leave softkey. The other parties remain connected. Services Callers Spd 100 L1 1. 2. DND Weather More John Smith Mary Jones David Murphy Leave Drop More Conference two separate calls already on hold: 6.4.1 1. Press Conf. Both calls are on hold. 2. Press the Line key of the first held call. The first line is connected. 3. Press Conf again. 4. Press the Line key of the second held call The conference is established.
Step 2. Action Result If the call is parked successfully, you hear the message “Your call has been Parked. Thank you.” Dial the number where you want to park the call plus the key. Or 3. Dial to park the call against your number. Hang up the handset. Or Press the Goodbye key. Pick up a Parked Call: 1. Lift the handset. The Pickup softkey appears. 2. Press the Pickup softkey. You hear the instructions given by the system. 3. You are connected to the parked call.
Step Action Result Activate: 1. Press the appropriate Call Forwarding activation key. The system prompts you for the destination number. Or 2. Dial the appropriate activation feature access code. Enter the destination number + the pound key (#). The system plays the confirmation announcement. If no phone number is entered, calls are forwarded to the number that was previously configured. 3. Hang up. Deactivate: 1. Press the Call Forwarding deactivation key.
Step Action Result If one party hangs up while the other party is held or waiting, your phone rings. 1. 6.8 Answer the call. You are reconnected to the held party. Directed Call Pickup Directed Call Pickup allows you to pick up a call ringing at another extension in the same group. Step 1. Action Result You hear dial tone. There are no system voice prompts. Press the Directed Call Pickup key. Or 2. Dial the Directed Call Pickup feature access code. Dial the extension of the ringing party.
6.9 Directed Call Pickup with Barge-In Directed Call Pickup with Barge-in functions the same as Directed Call Pickup and allows you to pick up a call ringing at another extension in the same group. However, it also allows you to barge in on the call if the call was already answered. When the barge-in occurs, a 3-way conference call is established between the parties. You, as the Barge-in user, have control of the conference. Step 1. Action Result You hear dial tone.
6.12 Intercom 6.12.1 Outgoing Intercom You can use the Intercom key to automatically connect to a remote extension. This feature is enabled by the system administrator. You must have an Intercom softkey to use the Intercom feature. 6.12.2 Incoming Intercom By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an ICOM key on your phone. The phone automatically plays a warning tone and mutes the microphone when it receives an incoming intercom call.
Services Callers Spd 100 DND Weather More Services 1.Callers List 2.Voice Mail 3.Fox News 4.CNN Select Quit Figure 7 Services Key 6.15 Voicemail List The Voicemail list displays a list of phone numbers assigned to the phone that have registered voicemail accounts associated with them. The phone displays up to 99 voicemails for an account even if the number of voicemails exceeds the limit. The end of the Voicemail list displays the number of new voicemail messages (if any exist).
6.16.1 Edit a Speed Dial Key using the Options List You can edit a pre-assigned Speed Dial key using the Options List. Step Action Result 1. Go to Options > Preferences. 2. Press Select or 3. Press option. 4. Press Select or . to go to the Speed Dial Edit . The Speed Dial Edit screen displays. All programmable Speeddial lamps flash. Services Callers Spd 100 Speed Dial Edit: DND Weather More Press SD button Voice Mail Call Pull Call Return 5. Press the Speeddial softkey to edit.
Step 6. Action Result Use the Backspace softkey to change the name text. The new name displays. The key backspaces over characters, but does not erase the text. The phone automatically uses an uppercase letter for the first letter of each word and a lowercase letter for all subsequent letters in the word. If necessary, use the "ABC" softkey to specify uppercase letters or lowercase letters when entering the name. 7. 8. Enter the number including any access numbers. Press the Save softkey.
Step Action Result The Remove softkey: You can delete the entire key by using the Remove softkey. The key is reset to the type “None”. You can use the press and hold method to add a new Speeddial key. 6.16.
Step 4. Action In the Line field: Select a line to apply to the Speeddial key. This is the line that the phone opens to dial the number after you press the Speeddial key. By default, the phone uses Line 1. If you want to use a different line, press the Change softkey, or press the key to select another line. 5. 6.17 Press the Save softkey. Result Services Callers Spd 100 Enter Name: Edward Enter Number: 2247 Line: 1 DND Weather More Save Backspace ABC Cancel The key is saved.
Add a Speed Dial number: 1. Press Options. The Speed Dial Options list displays. The Add option is the only one that displays because there are no entries yet. Services DND Callers Weather Speed 8 More Speed Dial Options 1.Add Select Back Cancel 2. Press Select. The Enter Speed Code screen displays. Services DND Callers Weather Spd 100 More Add Speed Dial Entry Enter Speed Code 2 Backspace 3. Enter a digit between 2 and 9. All other digits are invalid. 4. Press Done.
6. Press Done. The Enter Name screen displays. Services DND Callers Weather Speed 8 More Add Speed Dial Entry Enter Name Richard Backspace Space ABC 7. Enter the name using the keypad. Use the ABC key to toggle between upper and lower case and numbers. Done Back Cancel The results display. The icon points to the current entry. The 1/1 indicates that the selected entry is Page 1 of 1.
2. Use or to point to the entry to edit within the same page. And 3. Use the Page Down or Page Up softkeys to move from page to page. Press Options. The Speed Dial Options screen displays. Services DND Callers Weather Spd 100 More Speed Dial Options 1-Add 2-Edit 3-Delete 4-Move Select Back Cancel 4. Go to the Edit option. 5. Press Select. Use Back to go back to the main screen, and use Cancel to cancel the function. 6. Make any necessary changes to the entry. 7.
4. Press Select. The Move Speed Dial Entry screen displays. Services DND Callers Weather Speed 8 More Move Speed Dial Entry Enter New Speed Code Backspace 5. Enter the new speed code. 6. Press Done. Done Back Cancel The entry has a new code and moves to a new spot in the list. Delete a Speed Dial entry: 1. Select an entry in the list to delete. 2. Press Options. The Speed Dial Options screen displays.
Display a Speed Dial entry: 1. Press Speed 8. The Speed Dial list displays. Services DND Callers Weather Speed 8 More Speed Dial 1/6 2 – Richard 3 - Sallie 4 - John 5 - Sam Dial Page Down 2. Go to the entry to display. 3. Press Display. You can Dial and Edit from this screen. Display Options Cancel The individual entry is displayed. Services Callers Speed 8 DND Weather More 4 - John 1005 Dial Edit Back Cancel Dial a Speed Dial number: 1. Choose an entry to dial. 2. Press Dial.
The Speeddial/Xfer key has the following capabilities: 6.20 Function Description Speeddial/Xfer and Speeddial Pressing the Speeddial/Xfer key while the phone is idle causes the phone to go off-hook and dial the predefined extension. Speeddial/Xfer and Blind Transfer When the phone is connected to a call, pressing the Speeddial/Xfer key blind-transfers the call to the predefined destination.
Figure 8 SCA Bridging Using the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pick up the same call by pressing the SCA line key. Phone 2 and 3 display the call they are bridging into on the phone’s LCD display. Existing SCA parties in a bridge or one-to-one call hear an audible beep when another party has joined the call. Your Administrator must enable/disable the beep.
6.21.1.2 6.21.1.3 6.
Step 1. Action Result Press the XML key. A screen displays with a menu of available features. Services DND Callers Weather Spd 100 More XML Applications Ask Google CNN News ESPN News Horoscope Yahoo! Select Exit Move Up Move Down Sort A-Z More 6.24 2. Use the up and down arrows ( or ) to scroll through the features offered. 3. Select the item you want to view. 4. Press the appropriate softkey or the Goodbye key to exit the menu.
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7 Callers List and Redial List 7.1 Callers List The Callers List is a stored log of incoming calls containing up to 200 entries. The Callers List stores the name, phone number, call time and date, and missed/answered call status for all calls that ring in to this phone. You can view, scroll through, and delete entries in the Callers List and dial directly from a displayed entry. When the Callers List is full, the oldest call records are deleted to accommodate new caller information. 7.1.
Dial from the Callers List: 1. From the selected entry: The number is automatically dialed. Lift the handset. Or Press the Speaker key. Or Press a line appearance key. Or Press the Dial softkey. Edit a number before you dial: 1. Press the EditNum softkey. The editing softkeys display. Services Callers Spd 100 DND Weather More 001 Mary Jones 1003 06/01/11 3:07pm Dial Backspace 123 2. Delete Quit Edit the number. Use to skip over the numbers and Backspace to erase the number.
7.1.3 Missed Calls Indicator The 6737i displays the “ Missed Calls” in the idle state screen display. This display alternates between the number of missed calls and the date and time display. Missed calls are displayed as “ new callers” on the idle screen. After you review the calls in the Callers List, the number of missed calls is cleared from the idle screen display.
Step 3. Action Result Press Delete to delete one entry. Or Press Delete All to delete all entries in the list. There is no confirmation message. The entry is deleted immediately. Cancel the Delete Function: 1. 7.1.5 Press the Cancel softkey. Exit the Callers List Step 1. Action Result Press the Quit softkey. The idle screen displays. 7.2 Redial 7.2.1 Last Number Redial You can redial the last number you dialed using the Redial key. Step Action Result Redial (On-hook or Off-hook): 1.
Step Action Result Redial from the Redial List (On-hook) 1. While on-hook: Press the Redial key one time. The Redial List displays the first entry. Services Callers Spd 100 001 2395 2395 DND Weather More Fri Jun 8 03:18pm Dial Details 2. Use 3. or Delete Copy Quit to find the entry to call. Press the Dial softkey. The number automatically dials. Or Press an available line key. Or Press the Speaker key. Or Lift the handset. Delete one or all entries in the Redial List: 1.
View Details of an entry: 1. Find the entry to view. 2. Press the Details softkey. The specifics of that entry display.
Appendix A - Optional Expansion Modules Expansion Modules The 6737i IP Phone offers optional M670i and M675i Expansion Modules that attach to the right side of the phone to provide additional keys.
M675i The M675i provides 10 softkeys in each column (totaling 20 keys) on the keypad. The M675i also provides 3 keys at the bottom left of the unit. These keys represent "Page 1", "Page 2", and "Page 3" of the LCD display. The M675i has 20 keys available on each page (totaling 60 softkeys). Each key provides an LED for indicating call status. The M675i provides an LCD screen for displaying key labels.
Page 1 "List 1" and "List 2" Page 2 "List 3" and "List 4" Page 3 "List 5" and "List Figure 13 M675i Page 1 Screen Figure 14 M675i Page 2 and 3 Screens ___________________________________________________________________________________________ 6737i IP PHONE USER GUIDE - CLEARSPAN AASTRA - 2863-001 PAGE 97 OF 112
To use the M675i, press the function key for the page you want to display on the LCD screen (page 1, page 2, or page 3), and press the applicable softkey. Your System Administrator can customize the headings on each M675i Expansion Module screen. Contact your System Administrator for more information.
Appendix B – Clearspan Feature Access Codes Feature Access Codes (FACs) can be set up as Speed Dial numbers and assigned to keys, or dialed directly from the keypad. The following are the default feature access codes. If the codes are customized for your site, contact your system administrator for information. Because Clearspan features are available by license only, you may not have access to all of them.
Code Name Definition *15 Call Bridge Allows a Shared Call Appearance (SCA) location to initiate or join an SCA-Bridge, upon which the Application Server automatically selects an appropriate call appearance to bridge on.
Code Name Definition *67* Call Forwarding Busy Interrogation Allows the user to get the current status and destination of the Call Forwarding Busy service. The status is active or inactive and the destination is voice mail or the current forwarding number. *40 Call Forwarding Busy To Voice Mail Activation Redirects incoming phone calls to voice mail when his user is on the phone. #40 Call Forwarding Busy To Voice Mail Deactivation Deactivates the Call Forwarding Busy To Voice Mail service.
Code Name Definition #76 Call Forwarding Selective Activation The Selective Call Forwarding service can be activated only if the service is configured with the following minimum requirements: The Default Call Forward to phone number/SIP URI is configured. At least one selective criterion is configured and active. #77 Call Forwarding Selective Deactivation Deactivates the Call Forwarding Selective service. After the service has been deactivated, no criteria are used when a call is being redirected.
Code Name Definition *99 Clear Voice Message Waiting Indicator Clears the audible (and visible for some devices) message waiting indicator on the user’s phone. *33* Communication Barring UserControl Activation Activates the user’s current communication barring profile. #33* Communication Barring UserControl Deactivation Deactivates the user’s current communication barring profile.
Code Name Definition #82 Initiate Silent Monitoring A supervisor can use this code to silently listen in on a call handled by an agent that they are monitoring. This feature access code is available to supervisors with the Call Center Monitoring service assigned. *66 Last Number Redial Dials the most recently dialed phone number called from the user’s extension. *96 Legacy Automatic Callback Invocation Allows users to camp on a busy called party.
Code Name Definition *71 Per Call Account Code Charges a call to an account code assigned to the user. *50 Push to Talk Provides an intercom-like functionality where the user can call another party and be instantly connected. *75 Speed Dial 100 Calls the two-digit speed dial number. *74 Speed Dial 8 Calls the two to nine-digit speed dial number. *47 Sustained Authorization Code Activation (calls unlocking) Unlocks user’s calls.
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Appendix C - Troubleshooting The following are common problems associated with the phone and possible solutions. Problem Possible Solution(s) Network Disconnected message The Network Disconnected prompt appears on the display and the telephone status lamp turns on if phone is not properly connected to the network. The phone also displays the default time and date of 12:00 am Jan 1st, 2005 or the equivalent. Check that the cables are tightly connected to the phone and to the wall jack.
Problem Possible Solution(s) Why does my phone display the “No Service” message? The phone displays the “No Service” message if the SIP settings have not been set up correctly. You can still use the phone but it is not registered with the Registrar. For more information about registering your phone, see your system administrator. How do I restart the IP phone? This setting is in the Options list. See Restart Phone.
Index A administrator menu ................................................... 34, 52 answer call ...................................................................... 56 automatic callback .......................................................... 25 automatic hold ................................................................. 62 B backlight option ............................................................... 40 barge-in ...........................................................................
M R M670i ............................................................................... 95 M670i Expansion Module ............................................... 96 M675i ............................................................................... 96 M675i Expansion Module ............................................... 97 MAC address .................................................................. 33 message waiting ...........................................................
V Volume key ...................................................................... 30 visual message waiting ................................................. 107 volume handset ....................................................................... 30 headset ....................................................................... 30 ringer ........................................................................... 30 speaker .......................................................................
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