AASTRA® 6731i IP PHONE 2817-002 Firmware Version 3.2.2 2811 Internet Blvd Frisco, Texas 75034-1851 Tel +1 469 365 3000 Tel +1 800 468 3266 www.aastrausa.com ___________________________________________________________________________________________ CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
___________________________________________________________________________________________ CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
2nd Edition (November 3, 2011) © Copyright 2011 Aastra USA Inc. All rights reserved. ® Information in this manual may change with product revisions. Aastra may add features or enhancements to the product(s) and/or program(s) described in this manual at any time. Technical Publications freezes the information in this manual based on the specified software and hardware releases.
Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, nontransferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
paragraph, however, shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal, family or household purposes.
___________________________________________________________________________________________ CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
Table of Contents nd 2 Edition (November 3, 2011) .............................................................................................................3 Contact Information ..........................................................................................................................3 What to Expect when Contacting Company...................................................................................3 Trademarks and Acknowledgements ...................................................
3.7 Line and Call Appearance Keys ........................................................................................ 25 3.7.1 Hard Keys as Line Appearances........................................................................... 25 3.8 Status Lamps for all Line Appearances ............................................................................. 25 3.9 Speaker and MWI Status Lamps ....................................................................................... 26 3.9.
6.2.4 Manage Multiple Calls on Hold.............................................................................. 50 6.3 Do Not Disturb..................................................................................................................... 50 6.4 Transfer ............................................................................................................................... 50 6.5 Conference...........................................................................................
Index ..................................................................................................................................................... 81 ___________________________________________________________________________________________ CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
Table of Figures Figure 1 The 6731i IP Phone............................................................................................................... 15 Figure 2 6731i Handset and Headset Connection Diagram .............................................................. 17 Figure 3 6731i Keys and Functions..................................................................................................... 21 Figure 4 SCA Call Bridging ....................................................................
___________________________________________________________________________________________ CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
1 About this Publication 1.1 Overview This guide explains how to use the features of your new 6731i IP phone. The features assigned to your phone were chosen by your system administrator according to the requirements of your organization; therefore, you may not have access to all the features presented in this document. 1.2 Audience This publication is intended for any user of the 6731i IP phone. 1.3 1.
___________________________________________________________________________________________ CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
2 Introduction 2.1 Overview The 6731i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. The 6731i has all the features of a regular business phone, allowing you to place and receive calls, transfer, conference and more. 2.2 The 6731i IP Phone Figure 1 The 6731i IP Phone ___________________________________________________________________________________________ CS AASTRA 6731i IP PHONE USER GUIDE V3.2.
2.2.1 2.2.2 Phone Features 3-line LCD screen. 2 line appearance keys (L1 – L2) with corresponding status lamps. Press-and-hold speeddial key configuration feature 8 top programmable hard keys with status lamps. Supports up to 6 call lines. Full-duplex speaker for handsfree calls. Headset/headset modular connector. Built-in-two-port, 10/100 Ethernet switch allowing you to share a connection with your computer.
Figure 2 6731i Handset and Headset Connection Diagram ___________________________________________________________________________________________ CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
___________________________________________________________________________________________ CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
3 Getting Started 3.1 Installation and Setup If your system administrator has not already setup your 6731i, please refer to the Aastra Model 6731i Installation Guide for basic installation and physical setup of the 6731i. 3.2 Your system or network administrator manages the configuration and updates for the IP phones on the configuration server. New updates to your phone can be automatically scheduled from the server by your system administrator.
Do not unplug or remove power from the phone while it is restarting. 3.2.2 Language Packs If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. Downloading Language packs… 3.2.3 Configuration Complete When the configuration update is complete, the phone displays the following screens: Network DSP SIP Done 3.2.4 Idle State Display The idle state screen displays when your 6755i startup process is completed. Line Appearance Number 1 3.
3.2.6 No Service Message See Appendix B, No Service for information. 3.2.7 Network Disconnected See Appendix B, Network Disconnected for information. 3.
3.4 Key Description Key Hold Redial Goodbye Description Controls the Hold feature. Accesses the Redial list of to 100 previously dialed numbers. Controls the Last Number Redial feature. Ends an active call Exits an open list, such as the Options List, without saving changes. Options Accesses options to customize your phone. Callers Accesses the Callers List containing the last 200 calls received. Conf Transfer L2 Begins a conference call with the active call.
3.5 Clearspan Features Because Clearspan features are available by license only, you may not have access to all of them. The keys are configured by the system administrator according to the requirements of your organization. Contact your system administrator with any questions. Feature Description Commonly used features: Hold Handles held calls. Do Not Disturb Places the phone in the Do Not Disturb state.
Feature Description Additional Features: Automatic Callback Deactivation Allows you to monitor a busy party and automatically establish a call when that party becomes idle. You can deactivate all callbacks that you have left on other parties by dialing the appropriate feature access code. Calling Line ID Delivery Blocking Persistent Activation or Deactivation Enables you to “persistently” block delivery of your calling line ID to the called party.
3.6 Feature Description Shared Call Appearance Location Control Activation and Deactivation Allows you to activate or deactivate the shared call appearance at a particular station. Sustained Auth Code Activation and Deactivation Allows you to unlock calls by having the Calling Plan service use a sustained authorization code for all calls instead of prompting for the code on a per-call basis.
3.9 Speaker and MWI Status Lamps The Speaker lamp and the Message Waiting Indicator (MWI) lamp provide visual status indications. 3.9.1 Speaker Lamp The speaker lamp is located beside the Speaker key. 3.9.2 Speaker LED Status Description On Solid You are in Speaker mode. Slow Flash You are in Headset mode. Message Waiting Indicator Lamp The Message Waiting Indicator (MWI) lamp is located at the top right of the phone. 3.10 MWI LED Status Description Slow Flash You have a new message (s).
3.11 Call Timer This timer displays the elapsed time of a call. 3.12 Mute You can use the Mute key in any audio mode. Step Action Result Activate the Mute feature: 1. During a call: Press the Mute key. CAUTION! If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call. The red Mute lamp flashes slowly. The microphone icon on the screen. You can hear the caller. The caller cannot hear you.
___________________________________________________________________________________________ CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
4 Customize your Phone 4.1 Options List You can customize your phone using the Phone User Interface (UI) and the Options List. The Options List is a list of configuration options for your phone. The Options key allows you to access the list. The following table shows the phone options you can access with the Phone UI. Options requiring an administrator password are indicated. Any changes from the default settings are permanent until you change them again.
Menu Item Number 4.2 Main Menu Options Sub-menu Options Description 6. Restart Phone Restarts the phone. 7. Phone Lock Locks and unlocks the phone. Access the Options List Step 1. Action Result Press the Options key. The Options screen displays. Options Use 2. Press or to scroll through the list of 7 options. Press Enter. 1 to view Call Forward Next Enter Or Press the menu item number to go directly into the option. Exit and save changes: 1. Press Set.
4.3 Call Forward The following procedure applies to Call Forward All, Busy, and No Answer on the 6731i. Step Action Result 1. Press the Options key. 2. Press . The Call Forward screen displays. 3. Press Enter. The Call Forward mode screen displays with Call Forward All as the first option. Cfwd Mode 1.All Done X Change 4. Press to scroll to the desired Call Forward option. 5. Press Change to change the state of the selected Call Forward Mode.
Step 12. Action Result Enter the phone number. 13. Press Set. 14. Press Done. 15. Cfwd Number 1003 Cancel Set Apply Changes? 0Cancel #Confirm Press 0 to Cancel. Or 4.3.1 Press # to confirm the changes. Turn All Call Forward Features On or Off Step Action Result 1. Press the Options key. 2. Press . The Call Forward screen displays. 3. Press Enter. The Call Forward mode screen displays with Call Forward All as the first option. 4. Press 5.
4.4 Preferences 4.4.1 Tones Step Action Result Ring Tone: Sets ring tone. Select from 5 different ring tones or choose silent ring tone. (Ring tone 1 is the default.) 1. Go to Options > Preferences. 2 Preferences Next 2. Press Enter. Enter A Preferences screen displays. Preferences Use 3. Press or Press 1. to view The Tones screen displays. 1 Tones Next 4. Press Enter. Enter A Tones screen displays. Tones Use 5. Press . to view The Ring Tone screen displays.
Tone Sets: Provides country-specific tone set options for call progress tones. (The US tone set is the default.) 1. Go to Options > Preferences and press Enter. 2. Press to scroll to Tone Set, or press 2. The Tone Set screen displays. 2 Tone Set Next 3. Press Enter. Enter The Tones Set screen displays. US is the default. The checkmark indicates the current setting. Tone Set US Next 4.4.2 4. Press set. Next to scroll to the desired tone 5. Press Set. Set The change is saved.
4.4.4 Live Dialpad This option controls the Live Dialpad feature. Live Dialpad feature ON (Default) - The phone automatically selects a line appearance and turns the speaker on as soon as a dial pad key is pressed. If the number is not completed, the phone will time out, go to the busy state, and play busy tone until you disconnect by using the Goodbye key or hang up. Live Dialpad feature OFF – The digits are entered first, displayed on the screen, and can be edited using the key.
4.4.5.1 Set the Audio Option and Headset Volume Step Action Result 1. Go to Options > Preferences and press Enter. 2. Press to scroll to Set Audio or Press 5. The Set Audio screen displays. 5 Set Audio Next 3. Press Enter. Enter Another Set Audio screen displays. Set Audio Use 4. Press or press 1. to view The first Audio Mode screen display. 1 Audio Mode Next 5. Press Enter Enter The current status displays. Audio Mode Speaker Next 6. Press Next to reset the audio option. 7.
Step Action 6. Press Result Enter. The Headset Mic Volume settings screen displays. The checkmark indicates the current setting. Headset Mic Vol Medium Next Set 7. Press Next to select the volume. 8. Press Set. The change is saved. DHSG – Electronic Hookswitch Support (EHS): 4.4.6 1. Go to Options > Preferences > Set Audio. 2. Press to select DHSG. 3. Press 4. Press Done. DHSG DHSG is OFF Next Set to select DHSG is ON.
Step Action 4. Press Result to go to the first option. Time Format: Sets the time format display (12h or 24h clock). 1. Go to the Time Format option. The Time Format screen displays. 1 Time Format Next 2. Press Enter. The current status displays. Time Format: 12h Next 3. Press Next to toggle between 12-hour and 24-hour format. 4. Press Set. Enter Set The change is saved. Daylight Savings Time: Sets daylight savings time. Automatic is the default. 1.
Step Action 4. Press Result Set. The change is saved. Time Zone: 1. Go to the Time Zone option. 4 Time Zone Next 2. Press Enter. The Time Zone screen displays. Time Zone US-Eastern Next 3. Press zone. Next to scroll to a different time 4. Press Set. Enter Set The change is saved. Time Server 1, 2, and 3: Requires an Administrator Password. Set Time: Displays the network time if the Time Server option is enabled and also allows you to set the time manually.
Step 1. Action Result Go to the Set Date option. The Set Date screen displays. 9 Set Date Next 2. Press Enter. Enter The date setting screen displays. 2011-08-31 yyyy-mm-dd Cancel 4.5 3. Use the keypad to enter the date. 4. Press Done. Press Cancel to exit without change. Set The change is saved. Language This option sets the language for all of the phone display screens. The phone is permanently set to the English language. 4.6 Phone Status Step 1.
Step Action 4. Press Result Options to exit. LAN Port: 1. Go to LAN Port. 2 LAN Port Next 2. Press Enter. Enter The LAN Port information displays. 100/Full (Auto) Back 3. Press Back to go back to the LAN Port menu item. PC Port: 1. Press Next to go to PC Port. 3 PC Port Next 2. Press Enter. 3. Press Back to go back to the PC Port menu item. Enter The PC Port information displays. Firmware Info: 1. Press Next to go to Firmware Info. 4 Firmware Info Next 2. Press Enter.
Copyright: 1. Press Next to go to Error Messages. 6 Copyright Next 2. Press Enter. Enter Any error messages display. Normally your display will look like the following: Copyright 2011 ©Aastra Technologies 3. 4.7 Press to display all the information. Password This option allows you to change the user password for your phone. The password protects your phone from changes made on the web.
4.8 Administrator Menu The options in this menu are configured by a system administrator and require an administrator password. 4.9 Restart Phone Occasionally you may be instructed to restart your phone to check for updates from the configuration server. This option allows you to restart the phone. Your phone is temporarily out-of-service during the restart and download processes. Do not unplug or remove power to the phone while it is checking or installing firmware. Step 1.
4.10 Phone Lock You can lock the phone to prevent it from being used or configured. While the phone is locked, only emergency 911 dialing is permitted. Step Action Result Lock the Phone: 1. Go to Options > Phone Lock. The Phone Lock screen displays. 7 Phone Lock Next 2. Press Enter. Enter The phone lock message displays. Lock the phone? No 3. Press Lock.
5 Call Handling 5.1 Place a Call You can place a call using one of the following methods. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes. Step 1. Action Dial the number. Live Dialpad is set to ON by default. Speaker mode is the default audio mode.
5.2.1 Answer an Incoming Call If the phone is already connected to a call, pressing the line appearance key for the new incoming call automatically places the connected call on hold and answers the new call. If you cannot answer, the call is redirected to a pre-defined destination such as your voice mailbox. Step Action Hands-free Operation: 1. Press the line appearance key. Or Press the Speaker key. Headset: 1. Press the Speaker key. Handset: 1. 5.3 Lift the handset.
5.5 Handle Calls Using a Headset Ensure that you have selected a headset audio mode by accessing the Options list. For more information on how to set this audio option in your phone, see the Set Audio options. Step 5.6 Action 1. Plug the headset into the jack. 2. Press the Speaker key or the line appearance key to get dial tone or to answer an incoming call.
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6 Phone Features 6.1 Overview Features are configured on your phone according to the needs of your organization. The features are configured on the 4 available programmable keys at the top of the phone. 6.2 Hold 6.2.1 Place a Call on Hold You cannot place a call on hold or retrieve a call on hold if you are viewing the Redial List or Callers List.
6.2.3 Automatic Hold The 6731i will automatically place your current call on hold when you press a new line key. 6.2.4 Manage Multiple Calls on Hold Step 1. Action Result Press or to scroll through the call list information. Connect to an incoming call or re-connect to a call you placed on hold: 1. Press the line key. If the phone is already connected to a call: 1. 6.3 Press the line key for the new incoming call. The current call is automatically placed on hold, and the new call is answered.
Step 3. Action Result Enter the number of the destination party. The number is automatically dialed. 1 1.Mary Jones 2.1005 Dial You can use the Dial softkey for numbers that are not in your dial plan. 4. Before the destination party answers: Press Transfer again. The transfer completes. 1 Call Transferred Or Press the Goodbye key. Or Hang up. Announced Transfer: Transfer a call to another party and remain on the line to talk to the other party before you complete the transfer.
6.5 Conference The 6731i supports up to three parties in a conference call. 6.5.1 Establish the Conference Step Action 1. Connect to the first party to include in the conference. 2. Press the Conf key. 3. Enter the number of the second party to add to the conference. Result 1 John Smith 1005 00:55 The first party is placed on hold and the line lamp flashes slowly. You hear dial tone. The number is dialed automatically. 1 1.John Smith 2.1001 Dial 4.
Drop a party from an active conference: 1. Use or 2. Press to point to the party to drop. You remain connected to the other party. Drop. Conference two separate calls already on hold: 1. Press Conf. Both calls are on hold. 2. Press the Line key of the first held call. The first line is connected. 3. Press Conf again. 4. Press the Line key of the second held call. The conference is established. Leave a Conference: 1. 6.6 Press Leave. The other two parties remain connected.
Step 3. Action Result Hang up the handset. Or Press the Goodbye key. Pick up a Parked Call: 1. Lift the handset. The Pickup key appears. 2. Press the Pickup key. You hear the instructions given by the system. 3. You are connected to the parked call. Dial the number where the call was parked plus the key. Or 6.7 Dial to pick up a call parked at your own number.
Step 2. Action Result Enter the destination number + the pound key (#). The system plays the confirmation announcement. If no phone number is entered, calls are forwarded to the number that was previously configured. 3. Hang up. ___________________________________________________________________________________________ CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
Deactivate: 1. Press the Call Forwarding deactivation key. The system plays the confirmation announcement. Or 2. 6.8 Dial the appropriate deactivation code. Hang up. Call Return The Call Return feature enables you to call the last party that called, whether or not the call was answered. Step 1. Action Result The number of the last party that called you is automatically dialed. Press the Call Return key. Or 6.9 Dial the Call Return feature access code.
Step 2. Action Result Dial the ringing extension. You are connected to the call. If the ringing party has already answered the call, or if it has no alerting call, or if the dialed extension is invalid, you will receive reorder. 6.10.1 Directed Call Pickup Feature Interactions The main feature interactions introduced by this feature are described in the following table. 6.11 Feature Interaction Description Call Waiting It is not possible to pick up a waiting call.
6.12 Autodial (Hotline and Warmline) Your System Administrator can configure an autodial feature on your phone. If autodial is enabled, the phone automatically dials a preconfigured number whenever it is off-hook. Depending on the configuration specified by your Administrator, the Autodial functions as either a “hotline”, or as a “warmline,” as follows: Hotline: The IP phone immediately dials a preconfigured number when you lift the handset.
End an Intercom Call: 1. Hang up the phone. Or Press Or 6.14 When you hang up, the remote phone also hangs up. . Press the line appearance key. Stuttered Dial Tone If this feature is enabled on your phone, you hear stuttered dial tone when there is a message waiting on your phone. 6.15 Speeddial The Speeddial feature allows you to configure a Speeddial key on your phone. You can assign and label Speeddial keys using the Press and Hold method.
Step Action 8. Press Result The Line screen displays. Line 1 is the default. Save. Line: 1 Change Cancel 9. Choose another line if desired. 10. Press Save The change is saved. Save. Saved Memory Key 1001 6.15.2 Add a new Speeddial Key (Press and Hold) You can press and hold a programmable key that has no pre-assigned function to create a new Speeddial key. Step 1. Action Result Press on an available programmable key for 3 seconds. The edit screen displays. 2.
6.16 Speed Dial/Xfer A Speeddial key allows you to use one key to dial a frequently dialed number. An Xfer key allows you to transfer a call. The Speeddial/Xfer key combines the Speeddial and Xfer key's functionality together allowing you to transfer calls with one key. The Speeddial/Xfer key has the following capabilities: 6.17 Function Description Speeddial/Xfer and Speeddial Pressing the Speeddial/Xfer key while the phone is idle causes the phone to go off-hook and dial the predefined extension.
Figure 4 SCA Call Bridging In the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pick up the same call by pressing the SCA line key. Phone 2 and 3 display the call they are bridging into on the phone display. Existing SCA parties in a bridge or one-to-one call hear an audible beep when another party has joined the call. Your Administrator must enable/disable the beep on the server-side.
6.18.3 6.18.
6.18.5 SCA Call Location and SCA Call Retrieve Allows for retrieval of an active call from one Shared Call Appearance (SCA) location (for example, a mobile) to another (for example, landline). 6.19 *11 Shared Call Appearance Call Retrieve *12 Shared Call Appearance Location Control Activation *13 Shared Call Appearance Location Control Deactivation XML Keys The 6731i IP supports XML (Extensible Markup Language). XML is a markup language much like HTML.
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7 Callers List and Redial List 7.1 Callers List The Callers list is a stored log of your incoming calls. The 6731i IP Phone stores information for up to 200 incoming calls in the Callers list. By default, the Callers List key is key 4 on the top left of your phone. You can view, scroll through, and delete entries in the Callers List and dial directly from a displayed entry.
Step Action Result Dial from the Callers List: 1. From the selected entry: The number is automatically dialed. Lift the handset. Or Press the Speaker key. Or Press a line appearance key. Edit a number before you dial: The Callers List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix.
7.1.3 Missed Calls Indicator The 6731i displays the “ Missed Calls” in the idle state screen display. John Smith 2 Missed Calls Thurs Sep 1 10:34 As the number of missed calls increments, the phone numbers associated with the calls are stored in the Callers List When you review the calls in the Callers List, the number of missed calls is cleared from the idle screen display. 7.1.3.1 View Missed Calls Step Action Result 1. Go into the Callers List. The Callers List menu displays. 2.
Step 2. Action Result The last number you dialed displays on the screen and is automatically dialed. Press the Redial key 2 times. Or Press the Redial key 1 time. Press the Dial key 1 time. Or 7.2.1.1 Dial the Last Number Redial feature access code. Redial List There are 100 entries in the Redial List. The list contains the name (if known), the number you dialed, the time and date the number was dialed, and the line used. You cannot edit an entry in the Redial List.
Appendix A – Clearspan Feature Access Codes Feature Access Codes (FACs) can be set up as Speed Dial numbers and assigned to keys, or dialed directly from the keypad. The following are the default feature access codes. If the codes are customized for your site, contact your system administrator for information. Because Clearspan features are available by license only, you may not have access to all of them.
Code Name Definition *15 Call Bridge Allows a Shared Call Appearance (SCA) location to initiate or join an SCA-Bridge, upon which the Application Server automatically selects an appropriate call appearance to bridge on.
Code Name Definition *67* Call Forwarding Busy Interrogation Allows the user to get the current status and destination of the Call Forwarding Busy service. The status is active or inactive and the destination is voice mail or the current forwarding number. *40 Call Forwarding Busy To Voice Mail Activation Redirects incoming phone calls to voice mail when his user is on the phone. #40 Call Forwarding Busy To Voice Mail Deactivation Deactivates the Call Forwarding Busy To Voice Mail service.
Code Name Definition #76 Call Forwarding Selective Activation The Selective Call Forwarding service can be activated only if the service is configured with the following minimum requirements: The Default Call Forward to phone number/SIP URI is configured. At least one selective criterion is configured and active. #77 Call Forwarding Selective Deactivation Deactivates the Call Forwarding Selective service. After the service has been deactivated, no criteria are used when a call is being redirected.
Code Name Definition *99 Clear Voice Message Waiting Indicator Clears the audible (and visible for some devices) message waiting indicator on the user’s phone. *33* Communication Barring UserControl Activation Activates the user’s current communication barring profile. #33* Communication Barring UserControl Deactivation Deactivates the user’s current communication barring profile.
Code Name Definition #82 Initiate Silent Monitoring A supervisor can use this code to silently listen in on a call handled by an agent that they are monitoring. This feature access code is available to supervisors with the Call Center Monitoring service assigned. *66 Last Number Redial Dials the most recently dialed phone number called from the user’s extension. *96 Legacy Automatic Callback Invocation Allows users to camp on a busy called party.
Code Name Definition *71 Per Call Account Code Charges a call to an account code assigned to the user. *50 Push to Talk Provides an intercom-like functionality where the user can call another party and be instantly connected. *75 Speed Dial 100 Calls the two-digit speed dial number. *74 Speed Dial 8 Calls the two to nine-digit speed dial number. *47 Sustained Authorization Code Activation (calls unlocking) Unlocks user’s calls.
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Appendix B - Troubleshooting The following are common problems associated with the phone and possible solutions. Problem Possible Solution(s) Network Disconnected message The Network Disconnected prompt appears on the display and the telephone status lamp turns on if phone is not properly connected to the network. The phone also displays the default time and date of 12:00 am Jan 1st, 2005 or the equivalent. Check that the cables are tightly connected to the phone and to the wall jack.
Problem Possible Solution(s) Why does my phone display the “No Service” message? The phone displays the “No Service” message if the SIP settings have not been set up correctly. You can still use the phone but it is not registered with the Registrar. For more information about registering your phone, see your system administrator. How do I restart the IP phone? This setting is in the Options list. See Restart Phone in Appendix A.
Index 6 6753i IP phone ................................................................ 15 features ....................................................................... 16 features ............................................................................ 23 firmware info .............................................................. 29, 41 G Goodbye key ................................................................... 22 A administrator menu ...................................................
Mute key .................................................................... 22, 27 MWI ................................................................................. 26 N Navigation keys............................................................... 22 network disconnect message ......................................... 77 network disconnected ..................................................... 21 no dial tone ...................................................................... 77 no service .....
