Aastra Model 6731i IP Phone User Guide Release 3.2 41-001387-00 Rev 00 – 01.
Software License Agreement Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Content Content Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Defining an Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Line Keys and Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Multiple Line and Call Appearance Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Available Features Enabled by Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Outgoing Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Missed Call Summary Subscription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Welcome Welcome The Aastra 6731i offers advanced XML capability to access custom applications and is fully interoperable with leading IP-PBX platforms. Featuring a 3-line display, the 6731i supports up to 6 lines with call appearances and allows you to make and receive calls, transfer, conference, and more. The 6731i IP telephone provides communications over an IP Network using the SIP IP telephony protocol, and has two hardware platforms: one with text keys and one with symbol keys.
Welcome Requirements The 6731i IP Phone requires the following environment: • SIP-based IP PBX system or network installed and running with a SIP account created for the 6731i IP phone. • Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or HyperText Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).
Getting Started Getting Started The 6731i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 6731i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone.
Getting Started If appropriate servers are found they are listed for you to select from by scrolling down to view the complete list. (Press 3Skip to continue without selecting a server.). Choose Server Skip Select The 6731i phone then checks settings and looks for new configuration and firmware updates from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while the phone downloads the latest updates.
Getting Started When the configuration update is complete, the phone displays the following screens: Network DSP SIP Done Idle Screens Idle Screen 1 When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen: 1 John Burns 9054550055 Sat Jun 8 2:55pm The Idle State screen lists your name (SIP screen name), extension (or phone number), and the day, date and time. This screen is shown whenever your phone is not in use.
Getting Started When more than one status message displays, the 2 is shown after the message to indicate that you can use the 2 and 5 navigation keys to scroll through the remaining messages.
IP Phone Keys IP Phone Keys Key Panel The following sections describe the various 6731i phone key functions on both the symbol and text hardware platforms, and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document. 41-001387-00 Rev 00 – 01.
IP Phone Keys Key Description The following table identifies the keys on the key panel of your 6731i IP phone that you can use for handling calls. Text Keys Hold Redial Goodbye Symbol Keys Key Description Hold key - Places an active call on hold. To retrieve a held call, press the call appearance key beside the light that is flashing. Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice redials the last dialed number. Goodbye key - Ends an active call.
IP Phone Keys Text Keys Symbol Keys Key Description Line/Call Appearance keys - Connect you to a line or call. The Aastra 6731i IP phone supports 2 line keys, each with LED indicator lights. Additional lines (up to 6 in total) can be added to the programmable keys.G26 Line 1 Line 2 1 5 2 6 3 7 4 8 Programmable keys - 8 Top Keys - all 8 keys are programmable. Keys 5 and 6 are designated as the SAVE and DELETE keys respectively.
IP Phone Keys Keypad Keys The 6731i has a keypad with digits from 0 through 9, a “*” key, and a “#” key. Keys 2 through 9 contain the letters of the alphabet.
Methods for Customizing Your Phone Methods for Customizing Your Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP Phone. • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options key and accessing the IP Phone UI. These options allow you to customize the following phone settings. Option Number Option 1 Call Forward 1. All 2. Busy 3. No Answer 4.
Methods for Customizing Your Phone Note: *The "Administrator Menu" options are Administrator level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied: Option Number Option 1 Call Forward 1. All 2. Busy 3.
Methods for Customizing Your Phone Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address” on page 19. Using the Aastra Web UI Aastra Web UI 1.
Methods for Customizing Your Phone The Network Status window displays for the IP phone you are accessing. 3. You can logout of the Aastra Web UI at any time by clicking Log Off. 14 41-001387-00 Rev 00 – 01.
Methods for Customizing Your Phone The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Network Status window is read-only. 41-001387-00 Rev 00 – 01.
Methods for Customizing Your Phone Headings Descriptions Operation User Password - Allows you to change user password. For more information about changing User Password, see “User Password”on page 37. Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and to prevent use of the phone, and reset the user password.
Methods for Customizing Your Phone Headings Descriptions Basic Settings Preferences - Allows you to enable/disable the following: • Suppress DTMF Playback • Display DTMF Digits • Play Call Waiting Tone • Stuttered Dial Tone • XML Beep Support • Status Scroll Delay (seconds) • Incoming Call Interrupts Dialing • Switch UI Focus to Ringing Line • Call Hold Reminder During Active Calls • Call Hold Reminder • Call Waiting Tone Period • Preferred Line • Preferred Line Timeout (seconds) • Goodbye Key Cancels Inc
Phone Status Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.
Phone Status Finding Your Phone’s IP Address If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address. IP Phone UI 1. Press the key on the phone to enter the Option List. 2. Select Phone Status and press the 4 key. 4 Phone Status =Next =Enter 3. Select "IP&MAC Addresses" and press the 4 key.
Phone Status The Network Status window displays for the IP phone you are accessing. This Network Status window is view only. It displays the Network Status of your phone, which includes the following: • Link State, Negotiation, Speed, and Duplex setting for the LAN and PC ports • MAC Address • Hardware Information • Firmware Information • SIP Account status SIP Account Status The IP phones show the SIP registration status on the IP Phone’s Network Status screen in the Aastra Web UI.
Phone Status The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed: SIP Account Status The following table describes the status conditions that can display for the account: Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server. Example: Line 1 SIP Account 9057604603@anasipproxy.aastra.
Customizing Your Phone Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone. Ring Tones !!!DO NOT USE!!! (Paragraph seperator)There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones on a global or per-line basis.
Customizing Your Phone Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country.
Customizing Your Phone 8. Select the country for which you want to apply the tone set. Valid values are: Australia, Brazil, Europe, France, Germany, Italy, Malaysia, Mexico, Russia, UK, and US. Default is US. 9. Select Set and then press 4. The ring tone and tone set you select is immediately applied to the IP phone. Aastra Web UI 1. Click on Basic Settings->Preferences->Ring Tones. For global configuration: 2. In the "Ring Tones" section, select a ring tone from the Global Ring Tone field.
Customizing Your Phone 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Contrast Level. 4. Use the 3 and 4 navigation keys to increase or decrease the intensity of contrast lighting on the LCD. 5. Press Set to save your selection. Live Dialpad* The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF.
Customizing Your Phone Auto Mode Option Description Speaker/Headset Incoming calls are sent to the hands free speakerphone first when the key is pressed. By pressing the key again, you can switch back and forth between the hands free speakerphone and the headset. At anytime, lifting the handset switches back to the handset from either the hands free speakerphone or the headset. Headset/Speaker Incoming calls are sent to the headset first when the key is pressed.
Customizing Your Phone Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone. IP Phone UI Set Time and Time Format 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Time and Date. 4. Select Set Time. 5. Using the keys on the keypad, enter a time to set on the IP phone. Use the 3 and 4 navigation keys to move backward or forward when entering the time. Use the "*" key to set either AM or PM. 6.
Customizing Your Phone Set Time Zone 1. Select Preferences. 2. Select Time and Date. 3. Select Time Zone. 4. Press * to display a list of Time Zone options. A list of Time Zones display for different areas of the world. G5 5. Select a Time Zone that applies to your area. The default Time Zone is US-Eastern. Note: For a list of the Time Zone values available on the IP Phone, see “Appendix A - Time Zone Codes.” 6. Press Set to save the Time Zone setting. Set Daylight Savings Time 1. Select Preferences. 2.
Customizing Your Phone Aastra Web UI 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) • 24h (24 hour format) Note: The time and time format you configure display on the phone’s idle screen. 3. In the “Date Format” field, select the date format you want to use on your phone. Default is WWW MMM DD.
Customizing Your Phone Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
Customizing Your Phone 5. Using the 2 and 5 keys, scroll through the languages. Valid values are: • English (default) • Français (French) • РРРРРР Р (Russian) • Español (Spanish) • Deutsch (German) • Italiano (Italian) • Português (Portuguese) • Nordic Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone. English is the default language and cannot be changed or removed.
Customizing Your Phone Keypad Input Alphabet Tables English(default) Key Uppercase Characters Lowercase Characters 0 0 0 1 1;=_,-'&() 1.:;=_,-'&() 2 ABC2 abc2 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.
Customizing Your Phone Spanish Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÄÀ abc2äà German 41-001387-00 Rev 00 – 01.
Customizing Your Phone Italian Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÀCÇ abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.
Customizing Your Phone Russian Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.
Customizing Your Phone Aastra Web UI Use the following procedure to set the input language using the Aastra Web UI: 1. Click on Basic Settings-> Preferences->Language Settings. 2. Select a language from the “Input Language” field. Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI and IP Phone UI.
Customizing Your Phone The following table illustrates the Latin 2 character set used on the 6731i IP Phone. User Password This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password Then you need to using the IP Phone UI, use that new password to log into the Aastra Web UI.
Customizing Your Phone 4. At the "New Password" prompt, enter the new user password and press Select. 5. At the "Enter Again" prompt, re-enter the new user password and press Select. A message, "Password Changed" displays on the screen. Aastra Web UI 1. Click on Operation->User Password. 2. In the "Current Password" field, enter the current user password. Note: By default, the user name is “user” (all lowercase) and the password field is left blank. 3.
Customizing Your Phone 1. Click on Operation->Phone Lock. 2. CIick on the "Reset User Password" field, click Reset. The following screen displays. 3. In the "Current Password" field, leave this blank. 4. In the "New Password" field, enter a new password. 5. In the "Password Confirm" field, re-enter your new user password. 6. Click Save Settings. Restarting Your Phone You may want to restart your phone to check for updates for your phone on the server.
Customizing Your Phone Aastra Web UI 1. Click on Operation->Reset. 2. Click Restart. 3. Click OK at the confirmation prompt. Phone Lock You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra Web UI. • At a configured key on the phone.
Customizing Your Phone Unlock the Phone 4. Press on the phone to enter the Options List. 5. At the prompt, "Password:", enter your user password and press Select. The phone unlocks. Aastra Web UI 1. Click on Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click Lock. The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click Unlock.
Customizing Your Phone The following table describes the default emergency numbers on the IP phones. Emergency Number Description 911 A United States emergency number 999 A United Kingdom emergency number 112 An international emergency telephone number for GSM mobile phone networks. In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones. 110 A police and/or fire emergency number in Asia, Europe, Middle East, and South America.
Line Keys and Programmable Keys Line Keys and Programmable Keys This section describes the Multiple Line/Call Appearance Keys (L1 and L2) and the customizable programmable keys located at the top on the phone. Programmable Keys Multiple Line/ Call Appearance Keys Multiple Line and Call Appearance Keys The 6731i has 2 hard line/call appearance keys each with a corresponding status light.
Line Keys and Programmable Keys Programmable Keys There are eight function keys on the 6731i phone that are programmable, located on both sides of the paper label. Programmable Keys after Admin Reconfigures Save Key Delete Key Directory Services Programmable Keys Note: The SAVE and DELETE keys are programmable ONLY after an Administrator has reconfigured these keys. For more information about the SAVE and DELETE keys, see “Configurable Save and Delete Keys” on page 153.
Line Keys and Programmable Keys Key Function Description BLF/Xfer Indicates the key is configured as a simplified BLF key and a transfer key. You can use this key to perform the BLF function, or you can use it as a transfer key to transfer calls. Speed Dial/Xfer Indicates the key is configured as a simplified speed dial key and a transfer key. You can use this key to perform speed dial functions, or you can use it as a transfer key to transfer calls.
Line Keys and Programmable Keys 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) 3. In the "Type" field, select Line to apply to the key. 4. In the "Line" field, select a line for which to apply this key. Valid values are 3 through 6. 5. Click Save Settings.
Line Keys and Programmable Keys Value=1234567+ Line=2 Then, after you press key 1 on the phone, the prefix number displays on the phone screen. The phone proceeds to dial the prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the phone. You can save up to 7 speed dial numbers on the 6731i. Use the following procedures to set speed dial on the 6731i IP phone.
Line Keys and Programmable Keys Creating a Speed Dial Using the Speed Dial Edit Option You can use the IP Phone UI at the path, Options->Preferences->Speed Dial Edit, to create a speed dial key. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Speed Dial Edit. The following prompt displays: "Press SD key" All current speed dial key LEDs flash RED (for programmable keys). All other function key LEDs turn off, during this process.
Line Keys and Programmable Keys Use the following procedure to create a speed dial key using the Save key. Use the following illustration for reference: Key 1 Key 2 Key 3 Key 4 Save Key (5) Delete Key (6) Key 7 Key 8 1. Press the Save key. The screen displays "Save to?" Save to? 2. Select a programmable key you want to save to. 3. At the "Enter Number" prompt, use the dial pad key to enter the number. Enter Number > 5553491234 4. Press the Save key to save the speed dial configuration.
Line Keys and Programmable Keys Creating a Speed Dial Using a Programmable Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 1. Click on Operation->Programmable Keys. 1. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) 2. In the "Type" field, select Speed Dial to apply to the key. 3.
Line Keys and Programmable Keys 1. Click on Operation->Keypad speed dial. 2. Select from "Key 1" through "Key 9". 3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If you enter a speed dial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+"). 4. In the "Line" field, select a line for which to apply the speed dial to. Valid values are 1 through 6. 5. Click Save Settings .
Line Keys and Programmable Keys 2. Press the Save key. 3. Press the selected speed dial. Editing Speed Dial Keys On the 6731i, you can edit a speed dial key using any of the following methods: • Using the Aastra Web UI at the path: – Operation->Programmable Keys – Operation->Keypad Speed Dial • Using the IP Phone UI at the path: – Options->Preferences->Speed Dial Edit. The following illustration shows the path in the 6731i IP Phone UI for editing a speed dial key. Preferences 1. Tones 2. Contrast Level 3.
Line Keys and Programmable Keys 4. Press a speed dial key you want to edit. The speed dial edit screen displays. Note: 1. If a number on the keypad is setup as a speed dial key, pressing the applicable number in the speed dial editing process also displays the speed dial edit screen. The edit screen allows you to change the Speed Dial Number and Line setting. 2. If you press a key that is NOT setup as a speed dial key, the phone displays an “Invalid Key” message.
Line Keys and Programmable Keys Editing a Speed dial Using “Keypad Speed dial” in the Aastra Web UI Aastra Web UI 1. Click on Operation->Keypad speed dial. 2. Select from "Digit 1" through "Digit 9". 3. In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter a speed dial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+"). 4. In the "Line" field, select a line for which to apply the speed dial to.
Line Keys and Programmable Keys Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) 3. In the "Type" field, select do not disturb to apply to this key. 4. Click Save Settings to save the DND key setting. 41-001387-00 Rev 00 – 01.
Line Keys and Programmable Keys Busy Lamp Field (BLF) Key The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone. Note: The BLF setting is applicable to the Asterisk server only. Example A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use (busy or idle).
Line Keys and Programmable Keys 5. In the "Line" field, select a line for which to apply to this key. Valid values are Global (for all lines), or 1 through 6. 6. Click Save Settings. BLF List Key (For use with the BroadSoft Broadworks Rel 13 or higher platform only) The BLF\List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature.
Line Keys and Programmable Keys 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) 3. In the "Type" field, select "BLF\List" (BroadSoft BroadWorks). 4. In the "Line" field, select a line number that is actively registered to the appropriate SIP proxy you are using. Valid values are Global (for all lines), or 1 through 6. 5.
Line Keys and Programmable Keys 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) 3. In the "Type" field, select flash. 4. ClickSave Settings. Automatic Call Distribution (ACD) Key (for Sylantro Servers) The 6731i supports Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).
Line Keys and Programmable Keys Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to configure ACD on the 6731i IP Phone: Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) 3. In the "Type" field, select Auto call distribution. 4.
Line Keys and Programmable Keys ACD LED Table This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you are busy with an active call. The table below shows the status of the LED as they may appear on your IP phone. Phone Model Status: Logged In and Available Status: Unavailable Logged Out 6731i Solid Red LED Blinking red LED No LED Using the ACD Key Use the following procedure to log into a phone queue from your IP phone: IP Phone UI 1.
Line Keys and Programmable Keys 7. To temporarily stop receiving calls, press the press 2 (Unavail). If you are on a call (or miss a call that has been distributed to your phone), your phone status automatically changes to "Unavailable". Your phone remains in the "Unavailable" state until one of the following occurs: • You use the IP Phone UI to manually switch the IP phone state back to "Available". or • The availability “timer” for your IP phone expires.
Line Keys and Programmable Keys Configuring Directed Call Pickup (DCP) Key (for Sylantro Servers) Use the following procedure to configure Directed Call Pickup using the Aastra Web UI. Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) 3.
Line Keys and Programmable Keys Configuring Group Call Pickup (GCP) Key (for Sylantro Servers) Use the following procedure to configure Group Call Pickup using the Aastra Web UI. Aastra Web UI Note: A ring group must be configured on the Sylantro Server in order for a GCP key to function. 1. Click on Operation->Programmable Keys. 2. Select a key for which to configure Group Call Pickup. 3. In the “Type” field, select Directed Call Pickup. 4. In the “Value” field, enter groupcallpickup. 5.
Line Keys and Programmable Keys Using Directed Call Pickup (DCP) 1. When the monitored extension receives a call, press the DCP Key to pick up the call. If the monitored extension receives multiple incoming calls simultaneously, the phone displays a list of incoming calls. 2. Use the 5 and 2 keys to scroll through the list to select an extension. 3. Press 2 (Pickup) Key for the extension you select. The call is answered. Using Group Call Pickup (GCP) 1.
Line Keys and Programmable Keys After an XML key is configured, you can use the IP Phone UI to access the XML applications. Configuring an XML Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) 3. In the "Type" field, select XML to apply to the key. 4.
Line Keys and Programmable Keys IP Phone UI 1. Press the key configured for XML on the 6731i phone. A "Custom Features" screen displays or the title you specified. 2. Use the 5 and 2 to scroll through the customized features. 3. For menu and directory services, select a service to display the information for that customized service. Message services display to the screen after pressing the key. For user input services, follow the prompts as appropriate. 4.
Line Keys and Programmable Keys Park/Pickup Keys The 6731i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, and Sylantro servers. The park/pickup feature performs as follows: • When a call comes in and you pickup the handset, you can press the applicable "Park" key to park the call.
Line Keys and Programmable Keys Park a Call: 1. While on a live call, press the "Park" key. 2. Perform the following for your specific server: For Asterisk Server Server announces the extension number where the call has been parked. Once the call is parked, press the key to complete parking. For BroadWorks Server After you hear the greeting from the CallPark server, enter the extension where you want to park the call.
Line Keys and Programmable Keys 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) 3. In the "Type" field, select Last Call Return. 4. In the "Line" field, select the line to apply this feature. Valid values are 1 through 6. 5. Click Save Settings. Call Forward Key Using the Aastra Web UI, you can configure the "Call Forward" function on a key.
Line Keys and Programmable Keys 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) 3. In the "Type" field, select Call Forward. 4. Click Save Settings. BLF/Xfer The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines.
Line Keys and Programmable Keys Configuring a BLF/Xfer Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) 3. In the "Type" field, select BLF/Xfer. 4. In the “Value” field, enter the monitored extension or the extension to transfer calls to (for example, “35”). 5.
Line Keys and Programmable Keys When the phone is connected to a call, pressing the speed dial/Xfer key blind transfers the call to the predefined target. If transferring a call fails, a message “Transfer Failed” displays, and you can reconnect the call (get the call back) by pressing the line key again. • Speed Dial/Xfer and Call Forward When the phone is in the “Ringing” state, pressing the speed dial/Xfer key forwards the call to the predefined extension.
Line Keys and Programmable Keys If you configure a programmable key as a Speed Dial/Conf key and you press this key while on an active call, the focused line changes to the dialing line. A Cancel softkey displays on the phone allowing you to abort the conference speed dial if required. The message "Ringing..." displays below the number when the far end is ringing. The message "Conf. Unavailable" briefly displays when a conference is already in progress.
Line Keys and Programmable Keys Directory Key By default, the 6731i has a Directory key configured on Key 7. However, using the Aastra Web UI, you can assign the Directory key to another available key if required (Key 1 through Key 8; Keys 5 and 6 can be made configurable only by your system administrator.) Directory Key The "Directory List" feature allows you to store frequently used names and numbers on the phone. You can also dial directly from a directory entry.
Line Keys and Programmable Keys 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) 3. In the "Type" field, select Directory. 4. Click Save Settings. Intercom Key By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone.
Line Keys and Programmable Keys 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) 3. In the "Type" field, select Intercom. 4. Click Save Settings. Using the Icom Key (for Outgoing Intercom Calls) IP Phone UI 1. Press the Icom key. 2. Enter the extension number of the person you want to intercom or the BLF key for that extension. 3.
Line Keys and Programmable Keys Services Key By default, the 6731i has a Services key configured on Key 8. However, using the Aastra Web UI, you can assign the Services key to another available key if required (Key 1 through Key 8; Keys 5 and 6 can be made configurable only by your system administrator.) Services Key The 6731i allows you to configure a Services key that, when pressed on the phone, displays the Services Menu.
1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) 3. In the "Type" field, select Services. 4. Click Save Settings. Using the Services Key IP Phone UI 1. Press the Services key. Note: Addtional options may display in the Services Menu if setup by your System Administrator. Contact your Administrator for more information. 2. Select an option from the Services Menu. 3. To cancel a Service, press .
Line Keys and Programmable Keys 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) 3. In the "Type" field, select Phone Lock. 4. Click Save Settings. Note: You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation>PhoneLock, or using the "Phone Lock" option on the IP Phone UI at the path Options->Phone Lock.
Line Keys and Programmable Keys Paging Key (Sends the RTP Stream) You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol (RTP) stream to preconfigured multicast address(es) without involving SIP signaling. You enter a multicast IP address(es) and a port number for the Paging key, that when pressed, initiates an outgoing multicast RTP session. This is called Group Paging on the IP phones.
Line Keys and Programmable Keys IP Phone UI Note: 1.Recipient of a Paging call can set a global “Do Not Disturb” (DND) to ignore any incoming pages. 2.For incoming Paging, the phone uses the Intercom configuration settings. The incoming Page is dependant on the “Allow Barge-In” parameter setting and the “Idling/On Call” state. 1. On the IP Phone, press the key you configured for Paging.
1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) 3. In the "Type" field, select None. 4. Click Save Settings. Deleting a Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Use the following procedure to delete a key function using the Aastra Web UI: 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8".
Line Keys and Programmable Keys 3. In the "Type" field, select None or empty. 4. Click Save Settings. The function is deleted from the IP phone memory. 84 41-001387-00 Rev 00 – 01.
Making Calls Making Calls This section describes ways to make calls on your 6731i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing or • pressing a line/call appearance key. At the dial tone, enter the number you wish to call. Note: After dialing the number, the phone has a short delay before sending the call. To send the call immediately, you can press the "#" key immediately after dialing the number.
Making Calls Note: The 6731i supports handsets or headsets using the same jack. Both a handset and a headset cannot be connected at the same time. Using a Headset The 6731i accepts headsets through the modular RJ9 handset jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Note: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.
Making Calls 1. Ensure that you have selected a headset audio mode by accessing the Options list (under option Preferences->Set Audio->Audio Mode on the IP Phone). 2. Plug the headset into the jack. 3. Press the key to obtain a dial tone or to answer an incoming call. Depending on the audio mode selected from the options menu, a dial tone or an incoming call is received on either the headset or the hands free speakerphone. 4. Press the key to end the call.
Making Calls Deleting from the Redial List Note: You cannot delete individual entries in the Redial List. IP Phone UI Delete All Items 1. Press . 2. Press the Delete Key, then press the Delete Key again at the prompt to erase all items. DELETE again to erase all items Redial List is empty Mute You can use the Mute key to mute the handset, headset, or speakerphone. When you use the mute key on your phone, you cannot be heard on an active call or on a conference.
Receiving Calls Receiving Calls When a call is ringing at your extension, you see the "Inbound Call" Screen. The line/call appearance light flashes quickly for the incoming call. Laflamme & Assoc 555-1234 Answering an Incoming Call IP Phone UI To answer the call 1. For hands free operation, press or the line/call appearance key for the incoming call. 2. Press for hands free or headset operation.
Handling Calls Handling Calls When you are connected to a call, you can use the hard keys or programmable keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold You can place an active call on hold by pressing the Hold retrieve the call. key. When you place a call on hold, only your phone can When a call is on hold, the icon displays on-hook as follows. Call held 01:25 For on-hold calls, the timer displays as running and the Line and main LEDs flash.
Retrieving a Held Call If you have more than 1 call on hold, you can scroll through the held call information by pressing 3 and 4 navigation keys. To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line appearance key again, you disconnect from the call. Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call.
Handling Calls Transferring Two Existing Calls The 6731i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on your phone, there are two active calls - Call A and Call B. Call B is on hold. You can perform the following to transfer Call A to Call B: 1. Press Xfer key. A new line opens. 2. Press or scroll to the Line where Call B is on hold. 3. Press Xfer key. Call A is transferred to Call B.
Handling Calls Using Local Conferencing IP Phone UI Use the following procedure to create a conference call using local conferencing. Use the following illustration as a reference: Conference Key 1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the speakerphone key. A line opens up. 2. Call Party 2 by dialing their number (or answer an incoming call of a Party). 3. Wait for Party 2 to answer.
Handling Calls Joining Two Active Calls in a Single Conference IP Phone UI 1. Begin with active calls on two different lines (for example, Line 1 and Line 2 have active calls). 2. Press the Line key for which you want to conference the two calls together (for example, Line 1). 3. Press the Conf key . 4. Press the Line key that has the second active call (for example, Line 2). 5. Press the Conf key . The two active calls link into a conference call on Line 1.
Handling Calls Use the following procedure to create a conference call using centralized conferencing. Use the following illustration as a reference: Conference Key Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers) Note: You can have an unlimited number of parties in a conference (dependent on the limitations of the server. 1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the Speakerphone Key.
Handling Calls Note: You can use 2 and 5 to scroll through and see the numbers and names (if available) of the parties in the conference call. When a name is displayed, pressing 4 drops the displayed party from the call. If any party in the conference hangs up (including the party that began the conference), all other parties in the conference are still connected.
Handling Calls Ending a Conference and Transferring Remaining Parties The 6731i allows a Host to drop from a 3-way conference and let the other two parties remain connected by pressing a Xfer key. Note: 1.The 6731i does not support scrolling between lines. 2.The Caller ID of the dropped Host still displays on the remaining parties’ phones. If you are the Host of a conference and want to leave that conference: • While in a 3-way conference press the Xfer key on the phone.
Managing Calls Managing Calls The 6731i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory List • Callers List • Call Forwarding • Missed Calls Indicator • Voicemail Directory List The Directory List is your personal phone book, conveniently stored within your phone.
Managing Calls 3. To search for an entry by name, press the dial pad number corresponding to the first letter of the name (for example, press 7 for the letter P). Continue to press the dial pad number to access other letters on the same key (for example, press 7 three times for ‘Ron’). If there are multiple entries under the same letter, you can use 2 and 5 to scroll through the list, or continue to press the next letters of the name to find a better match. 4.
Managing Calls 1. Press the Directory Key (Key 7). 2. Press Save (Key 5). The "Enter Number" prompt displays. 3. Enter a phone number using the numbers on the keypad and press Save. To backspace and erase a mistake, press 3 or press the Delete Key (Key 6). The "Press 1st letter to enter name" prompt displays. 4. Enter a name to associate with the phone number you just entered, and press Save. Use the keypad to select the letters.
Managing Calls Edit an Entry in the Directory List IP Phone UI Use the following procedure to edit an entry in the Directory List. Use the following illustration as a reference: Save Key Directory Key 1. Press the Directory Key. 2. Access the entry you want to edit by pressing the first letter of the name on the dial pad, or use 2 and 5 to scroll through the list to find the name. 3. To begin editing, press 3.
Managing Calls Use the following procedures to delete a single entry or all entries from the Directory List. Use the following illustration as a reference: Delete Key Directory Key Delete a Single Entry 1. Press the Directory Key. 2. Press 2 and 5 to find the entry you want to delete. 3. Press the Delete Key. The "DELETE again to erase this item" prompt displays. DELETE again to erase this item 4. Press the Delete Key again at the prompt to erase the entry. Delete All Entries 1.
Managing Calls Save an Entry to the Directory List You can save entries (names and numbers) from other sources to your Directory using any of the following methods: • Saving from the Display • Saving from the Caller List • Saving from the Redial List Saving from the Display IP Phone UI You can save the name and/or number displayed on your screen during a call to the Directory List, or to one of your programmable keys using the following procedure. Use the following illustration as a reference.
Managing Calls Use the following procedure to save names/numbers from the Callers List to the Directory. Use the following illustration as a reference: Save Key Directory Key Callers List Key 1. Press the Callers List Key . 2. From the Callers List, scroll through the list to find the name and number that you want to save to your Directory. 3. Press the Save Key. 4. Press the Directory Key to save the number you selected to the Directory List.
Managing Calls 3. Press the Save Key. 4. Press the Directory Key to save the number you selected to the Directory List. If the name is displayed with the number, both are saved to the Directory. If no name is displayed, you can enter the name using the dial pad. Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.
Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 6731i IP Phone stores information for up to 200 incoming calls in the Callers list. Callers List Key Note: Your System Administrator can create a custom Callers List XML application allowing you to access the Callers List via an XML Key instead of the Callers List Key. This allows you to configure the Callers List Key with other functions if required. Contact your System Administrator for more information.
Managing Calls Caller’s List Screen Display Display Item Description 450-349-0438 Indicates you have returned the call from the Callers list. N MAR 04 3:30pm 2x "N" indicates a new call. XX New Callers When you’re not on the telephone and not in the Callers list, the display shows you how many callers have been added to the list since you last checked it. Indicates an unanswered call in the Callers list. Indicates an answered call in the Callers list.
Managing Calls IP Phone UI Use the following procedure to edit the Callers List: 1. Press the Callers List Key . 2. Press 2 and 5 to find the entry you want to edit. Press 2 to view the most recent call, or 5 to see the oldest call on your list. 3. Press any key on the dial pad to begin editing. 4. To move the cursor one digit to the right, press 4. To erase one digit to the left of the cursor, press 3. 5. To dial the displayed number press , or just lift the handset, or press any line keys.
Managing Calls You can use any spreadsheet application to open the file for viewing. The following is an example of a Callers List in a spreadsheet application. This file displays the name, phone number, and the line that the call came in on. Download the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI. Aastra Web UI 1. Click on Operation->Directory. 2. In the Callers List field, click on Save As. A File Download message displays. 3. Click OK. 4.
Managing Calls The following paragraphs describe account-based DND and CFWD: • DND Account-Based Configuration • Call Forward Account-Based Configuration DND Account-Based Configuration "Do Not Disturb" (DND) is a feature on the phone that prevents the phone from ringing and receiving incoming calls. When DND is enabled with "call forwarding" (CFWD), any incoming calls can be call forwarded to voicemail or another number.
Managing Calls Configuring DND Using the Aastra Web UI. Aastra Web UI Use the following procedure to configure DND using the Aastra Web UI: 1. Click on Basic Settings->Preferences->General 2. In the “DND Key Mode” field, select a “do not disturb” (DND) mode to use on the phone. Valid values are: Account, Phone (default), Custom. Default is Phone. • account Sets DND for a specific account. DND key toggles the account in focus on the phone to ON or OFF.
Managing Calls 4. Click on Basic Settings->Account Configuration. 5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Note: 1. If you selected “Account” or “Custom” mode in step 2, you can enable/disable each account or all accounts as applicable. If you selected “Phone” mode, the first account allows you to change the DND status for all accounts. 2.
Managing Calls DND in Account Mode 1. With the account in focus on the IP Phone UI, press the DND key to toggle DND ON or OFF for the account. 2. Use the RIGHT and LEFT arrow keys to scroll through each account. 1 2 Screenname1 DND On Jan 1 12:96 3 Screenname2 Jan 1 12:96 Screenname3 DND On Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. Only Screenname1 and 3 have DND ON. Screenname 2 has DND OFF. DND in Phone Mode (Default) 1.
Managing Calls In the above example, Screenname1 and 3 have DND ON as indicated by a check mark (). Screenname2 has DND off as indicated by an X. Items 4 and 5 allow you to disable or enable DND on all accounts, respectively. 3. Use the Change key to enable or disable DND for a specific account. 4. Use the Set key to enable/disable DND for all accounts. After making the change, press Done and then Confirm (#) to save the change. Pressing Cancel (0) cancels the attempted change.
Managing Calls Key LED Behavior for All Modes MWI LED Behavior for All Modes CFWD key LED RED if CFWD All, CFWD Busy, or CFWD No Answer is enabled for the account in focus. CFWD key LED OFF if any CFWD mode is disabled. MWI LED ON if current account in focus has CFWD ALL enabled. MWI LED OFF if CFWD All is disabled. Note: If you make changes to the configuration for CFWD via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes.
Managing Calls 1. Click on Basic Settings->Preferences->General. 2. In the “Call Forward Key Mode” field, select a call forward mode to use on the phone. Valid values are: Account, Phone, Custom. Default is Account. • Account - (default) The account mode allows you to configure CFWD on a per account basis. Pressing a configured CFWD key applies to the account in focus. • Phone - The Phone mode allows you to set the same CFWD configuration for all accounts (All, Busy, and/or No Answer).
Managing Calls 5. Click on Basic Settings->Account Configuration. The illustration above shows 3 accounts configured on the phone. Accounts must be set up by your System Administrator. 6. For each account, enable the CFWD state by placing a check mark in one or more of the following “State” fields: • All • Busy • No Answer The “All” option forwards all incoming calls for this account to the specified phone number regardless of the state of the phone.
Managing Calls 9. For the "No Answer" state, in the “No. Rings” field, enter the number of times that the account rings before forwarding the call to the specified number. Valid values are 1 through 20. Default is 1. When using the “Account” mode or “Custom” mode, you can enter a different number of rings for each account. If you use the Aastra Web UI to change the Call Forward Key Mode to “Phone”, all accounts synchronize to Account 1. 10.
Managing Calls CFWD in Account Mode 1. Use the Right and Left arrow keys to scroll through each account. 1 Screenname1 CFWD All Jan 1 12:96 2 3 Screenname2 Jan 1 12:96 Screenname3 CFWD Busy Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. Screenname1 has “CFWD All” enabled, Screenname 2 has CFWD disabled as indicated by no message displayed, and Screenname3 has “CFWD Busy” enabled. 2. Press the Call Forward key.
Managing Calls 7. In the CFWD State screen, press the Down arrow key to scroll to the CFWD Number screen and press Change. . 1. Cfwd All Use to view 1. Cfwd State On Done Change CFWD Number Screen 2. Cfwd Number Change Change Done Cfwd Number __ Cancel Set 8. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify. 9. Press Set to save the change. 10.
Managing Calls CFWD in Phone Mode 1. Use the Right and Left arrow keys to scroll through each account. 1 Screenname1 CFWD All Jan 1 12:96 2 Screenname2 CFWD All Jan 1 12:96 3 Screenname3 CFWD All Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. All three accounts have CFWD enabled as indicated by the “CFWD All” message.
Managing Calls 4. Press the Change key for the mode you selected in Step 2. Scroll to the CFWD State screen. This screen displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Use CFWD State Screen to view 1. Cfwd State On Done Change 1. Cfwd All Change Cfwd State On Next Cfwd State Off Next Set Set 5. Press the Change key in the CFWD State screen. Press Next to toggle the state of the CFWD state ON or OFF.
Managing Calls 11.Press the Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 1. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen, and then forwards the call. 12.Press Set to save the change. 13.
Managing Calls 2. Select an account to configure. Press the Change key. The CFWD Mode screen displays. Use the Up and Down arrow keys to scroll through each state screen. Indicates CFWD All enabled Indicates no CFWD phone number configured for Busy Indicates CFWD NoAns enabled Cfwd Mode 1. All Done Change Cfwd Mode 2. Busy Done Change Cfwd Mode 3. NoAns Done Change Cfwd Mode 4. All Off Done Set Cfwd Mode 5.
Managing Calls 4. Press the Change key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Use CFWD State Screen to view 1. Cfwd State On Done Change 1. Cfwd All Change Cfwd State On Next Cfwd State Off Next Set Set 5. Press the Change key in the CFWD State screen. Press Next to toggle the state of the CFWD state ON or OFF.
Managing Calls 11.Press the Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 1. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen, and then forwards the call. 12.Press Set to save the change. 13.
Managing Calls Note: The Voicemail list does not display the voicemail access number. The phone displays up to 99 voicemail messages for an account even if the number of voicemails exceeds the limit. Registered account numbers/URIs that exceed the length of the screen, either with or without the voicemail icon and the message count, are truncated with an ellipse character at the end of the number/URI string. The end of the Voicemail list displays the number of new voicemail messages (if any exist).
Additional Features Additional Features This section describes additional features you can use on the 6731i phone. Star Codes All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 55i phone the same way you would on a regular telephone.
Additional Features 1. Click on Basic Settings->Preferences->General. 2. Go to the "General" section. 3. The parameter “Suppress DTMF Playback” is enabled by default. (Disable this field by unchecking the box). Default is enabled. 4. Click Save Settings. Display DTMF Digits A feature on the IP phones allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a programmed key.
Additional Features 1. Click on Basic Settings->Preferences->General. 2. Enable the "Display DTMF Digits" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click Save Settings Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI.
Additional Features 1. Click on Basic Settings->Preferences->General. 2. A call waiting tone is enabled by default. If required, disable the "Play Call Waiting Tone" field by unchecking the check box. 3. Click Save Settings . Call Waiting Tone Period You can specify a specific time period (in seconds) for the call waiting tone to play at regular intervals on an active call using the parameter “Call Waiting Tone Period”.
Additional Features 1. Click on Basic Settings->Preferences->General. 2. In the "Call Waiting Tone Period" field, enter a time period, in seconds, that the call waiting tone will be audible on an active call when another call comes in. Default is 0 seconds. When enabled, the call waiting tone plays at regular intervals for the amount of time set for this parameter. For example, if set to “30” the call waiting tone plays every 30 seconds.
Additional Features . 1. Click on Basic Settings->Preferences->General. 2. Stuttered dial tone is enabled by default. If required, disable the "Stuttered Dial Tone" field by unchecking the check box. 3. Click Save Settings. XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General.
Additional Features 1. Click on Basic Settings->Preferences->General. 2. "XML Beep Support" is enabled by default. If required, disable the "XML Beep Support" field by unchecking the check box. 3. Click Save Settings. Call Hold Reminder During Active Calls The IP phones allow you to enable or disable the ability for the phone to initiate a continuous reminder tone on the active call when another call is on hold.
Additional Features 1. Click on Basic Settings->Preferences->General. 2. The “Call Hold Reminder During Active Calls” field is disabled by default. To enabled this field, check the box. When this feature is enabled, a reminder tone is heard on the active call when another call is on hold. When disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. 3. Click Save Settings.
Additional Features 1. Click on Basic Settings->Preferences->General. 2. The “Call Hold Reminder” field is disabled by default. To enabled this field, check the box. When this feature is enabled, the reminder ring splash timer starts as soon as you put a call on hold (even when no other calls are active on the phone).The phone initiates a reminder ring splash periodically for the single call on hold. When disabled, no reminder ring splash is audible. 3. Click Save Settings.
Additional Features 1. Click on Basic Settings->Preferences->General. 2. Enter a value in the "Status Scroll Delay (seconds)" field. Valid values are: 1 to 25 seconds. Default is 5. 3. Click Save Settings . Incoming Call Interrupts Dialing The 6731i has a feature you can enable or disable called "Incoming Call Interrupts Dialing". This feature is disabled by default.
Additional Features Intercom Behavior If “Incoming Call Interrupts Dialing” is enabled and you are dialing an outgoing Intercom call, the enabled interrupt setting takes precedence over an enabled “Allow Barge In” setting. The incoming call interrupts your dialing on an outgoing intercom call. On an incoming intercom call, the enabled “Allow Barge In” and “Auto-Answer” occurs while you are dialing to transfer or conference the call.
Switch UI Focus to Ringing Line You can configure a feature on the 6731i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them. You can turn off this functionality so that the phone stays focused on the connected call.
Additional Features The following table provides the behavior of the preferred line focus feature with other features on the phone: Phone Feature Preferred Line Behavior call return The phone switches back to the focused line immediately after the call ends. speed dial The line is already specified when the speed dial is created. The phone switches back immediately after the call ends. conference For incoming calls, the phone switches back immediately after the call ends.
Additional Features 1. Click on Basic Settings->Preferences->General. 2. In the “Preferred Line” field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone. Default is 1. Valid values are: • None (disables the preferred line focus feature) • 1 to 9 For example, if you set the preferred line to “1”, when a call (incoming or outgoing) ends on the phone (on any line), the phone switches focus back to Line 1. 3.
Additional Features Note: "Goodbye Key Cancels Incoming Call" is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. The "Goodbye Key Cancels Incoming Call" field is enabled by default. If required, disable this field by unchecking the check box. 3. Click Save Settings.
Additional Features Configuring Message Waiting Indicator Aastra Web UI Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone: Note: "Message Waiting Indicator Line" parameter is set to ALL lines by default. 1. Click on Basic Settings->Preferences->General. 2. The "Message Waiting Indicator Line" field is set to ALL lines by default. If required, change the setting to a specific line by selecting a line from the list.
Additional Features You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling specific parameters using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in Aastra Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller. Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call.
Additional Features 1. Click on Basic Settings->Preferences->Incoming Intercom Settings. 2. The "Auto-Answer" field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this field, uncheck the box. Note: If the Auto-Answer field is not checked (disabled), the phone rejects the incoming intercom call and sends a busy signal to the caller. 3. The "Microphone Mute" field is enabled by default.
Additional Features Configuring Group RTP Paging Aastra Web UI Use the following procedure to configure RTP streaming on the receiving end for Paging applications using the Aastra Web UI: 1. Click on Basic Settings->Preferences->Group Paging RTP Settings. 2. In the “Paging Listen Addresses” text box, enter the multicast IP address(es) and port number on which the phone listens for incoming multicast RTP packets. Enter the IP address in dotted decimal format. (for example, 239.0.1.15:10000,239.0.1.
Additional Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones with the same extension key by simply putting the call on hold at one phone and picking it up on the other.
Additional Features Line Keys and Idle Screens State Call LED Call Caller ID Non-Call LED Non-Call Caller ID Idle N/A N/A Off N/A Seized Solid Green None Solid Red None Progressing (outgoing call) Green Called Part7 Solid Red None Alerting (incoming call) Blinking Unselected Red N/A Active Solid Green Far-end Solid Red Far-end Held Slow Flashing Green Far-end Slow Flashing Red Far-end Hold private Slow Flashing Green Far-end Solid Red Far-end Bridge-active Solid Green
Available Features Enabled by Administrators Available Features Enabled by Administrators There are features on your IP Phone that you can use ONLY if an Administrator has enabled them on your phone. Those features are described in this section. Contact your System Administrator for more information.
Available Features Enabled by Administrators Autodial (Hotline and Warmline) Your System Administrator can configure an autodial feature on your phone. If autodial is enabled, the phone automatically dials a preconfigured number whenever it is off-hook. Depending on the configuration specified by your Administrator, theautodial functions as either a “hotline”, or as a “warmline,” as follows: • Hotline: The IP phone immediately dials a preconfigured number when you lift the handset.
Available Features Enabled by Administrators When the 3 Ignore Answer 4 line displays, you can press the Right Arrow key (Answer) to answer the incoming call without disturbing the current XML application. When you answer the call, the 3 Ignore Answer 4 line disappears from the LCD. Pressing the Left Arrow key (Ignore) ignores the incoming call without disturbing the current XML application. Contact your System Administrator for more information.
Available Features Enabled by Administrators Note: 1. Key remapping takes precedence over redirecting. 2. Disabling the redial, conference, or transfer features on the phone also disables the redirection of these keys. Contact your System Administrator for more information about this feature. Options Key If enabled by your Administrator, the Services Menu on the 6731i IP Phone can be redirected to an XML script.
Available Features Enabled by Administrators RTP Recording and Simultaneous Playing The IP Phones now allow for Real-Time Transport Protocol (RTP) recording and simultaneous playing of an audio file via XML commands created by your Administrator. The RTP and multicast RTP commands allow the phone to send/receive an RTP stream to/from given multicast/unicast addresses (without involving SIP signaling). Note: 1.
Available Features Enabled by Administrators Once the login information for a specific user is entered and accepted by the server, the phone reboots and downloads the user profile.
Available Features Enabled by Administrators To enable this call diverting feature, contact your System Administrator. Display of Call Destination Information By default, your phone displays call destination information if your phone is configured to forward calls to other destinations. The call destination information displays on multiple screens that scroll every 3 seconds. The following example shows call destination information on the 6731i IP Phone.
Available Features Enabled by Administrators The following table identifies when a call terminated screen displays on the phone for different scenarios: IF THEN 1 line active and far-end disconnects, the line in focus: displays disconnected screen. plays busy tone. displays "Call Terminated" message on the screen. the line not in focus: plays busy tone. 2 or more lines active, and far-end disconnects, the line in focus: displays disconnected screen. plays busy tone.
Troubleshooting Solutions Troubleshooting Solutions Why is my display blank? Ensure that power is being provided to your phone. Make sure your phone is plugged into a power source. Why is my speakerphone not working? If you press the key and the speaker light flashes and you do not hear dial tone through the speaker phone, the Set Audio option in the phone’s Options list has been set up for headset use.
Troubleshooting Solutions 1. Press on the phone to enter the Options List. 2. Select User Password and press Enter. 3. Enter the current user password and press Enter. 4. Enter the new user password and press Enter. 5. Re-enter the new user password and press Enter. A message, "Password Changed" displays on the screen. Aastra Web UI 1. Click on Operation->User Password. 2. In the "Current Password" field, enter the current user password.
Troubleshooting Solutions 1. Press the key on the phone to enter the Option List. 2. Use the 2 key to scroll down the list of options to Phone Status and press the 4. key to select. 3. Press the 2 key to scroll to the Restart Phone option. Press the 4. key to confirm and restart the phone. If you do not wish to restart your phone, press the 3 key to cancel. Note: Your phone is out of service temporarily during the restart and downloading process. Aastra Web UI 1. Click on Operation->Reset. 2.
Troubleshooting Solutions Lock the Phone 1. Press on the phone to enter the Options List. 2. Select Phone Lock and press Enter. 3. Press 4 to set the phone to lock. 1. Press on the phone. 2. The following message displays: "Phone is locked". Unlock the Phone 1. Press on the phone to enter the Options List. 2. Enter your user password and press Enter. The phone unlocks. Use the following procedure to lock an IP Phone using the Aastra Web UI: Aastra Web UI 1. Click on Operation->Phone Lock.
Limited Warranty Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
Appendix A - Time Zone Codes Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name 41-001387-00 Rev 00 – 01.
Appendix A - Time Zone Codes Time Zone Name A-2 Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo CET CET AST AST EE-Tallinn ES-Madrid ES-Canary EET CET WET FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris
Appendix A - Time Zone Codes Time Zone Name 41-001387-00 Rev 00 – 01.
Appendix A - Time Zone Codes Time Zone Name A-4 Time Zone Code UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo EET EST CST MST PST AKS HAS HST UYS VA-Vatican CET YU-Belgrade CET 41-001387-00 Rev 00 – 01.
Index Numerics D 6731i customizing ................................................................................................ 11, 22 feature ....................................................................................................................1 idle screens ...........................................................................................................5 incomplete configuration message .............................................................6 keys and key descriptions .
key redirection ........................................................................................................151 Keypad Keys .............................................................................................................. 10 keys ACD key ............................................................................................................... 59 Answer softkey for XML ...............................................................................150 BLF key ....................
restarting phone ............................................................................................158 star codes .................................................................................................................128 starting up the phone ...............................................................................................3 status scroll delay ..................................................................................................
Disclaimer Aastra Telecom Inc. will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom Inc. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright © Aastra Telecom Inc., www.aastra.com.
