AASTRA® 6757i IP PHONE 2788-003 Firmware Version 3.2.2 2811 Internet Blvd Frisco, Texas 75034-1851 Tel +1 469 365 3000 Tel +1 800 468 3266 www.aastrausa.com ___________________________________________________________________________________________ CS 6757i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
___________________________________________________________________________________________ CS 6757i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
rd Edition (August 23, 2011) © Copyright 2011 Aastra USA Inc. All rights reserved. ® Information in this manual may change with product revisions. Aastra may add features or enhancements to the product(s) and/or program(s) described in this manual at any time. Technical Publications freezes the information in this manual based on the specified software and hardware releases. Publications writers incorporate such changes into newly released publication editions.
All Rights Reserved. www.aastra.com Software License Agreement Aastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Aastra Telecom shall not be liable for any incidental or consequential damages, including, but not limited to, loss, damage or expense directly or indirectly arising from the customer’s use of or inability to use this telephone, either separately or in combination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal, family or household purposes.
___________________________________________________________________________________________ CS 6757i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
Table of Contents 3rd Edition (August 23, 2011) ................................................................................................................3 Contact Information ..........................................................................................................................3 What to Expect when Contacting Company .............................................................................3 Trademarks and Acknowledgements.........................................................
3.4 Key Description ................................................................................................................... 22 3.5 Features .............................................................................................................................. 24 3.6 Clearspan Feature Access Codes ..................................................................................... 26 3.7 Softkey Display ...............................................................................
6 5.5 Callers List and Redial List ................................................................................................. 60 5.6 Handle Calls Using the Speaker ........................................................................................ 60 5.7 Handle Calls Using a Headset ........................................................................................... 61 5.8 End a Call ..................................................................................................
6.24 Voicemail List ...................................................................................................................... 91 7 Callers List and Redial List ........................................................................................................... 93 7.1 7.2 Callers List ........................................................................................................................... 93 7.1.1 Callers List Display .................................................
Table of Figures Figure 1 6757i IP Phone ...................................................................................................................... 15 Figure 2 Headset and Handset Connection ....................................................................................... 17 Figure 3 Idle State Screen ................................................................................................................... 21 Figure 4 The 6757i IP Phone.............................................
___________________________________________________________________________________________ CS 6757i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
1 About this Publication 1.1 Overview This guide explains how to use the features of your new 6757i IP phone. The features assigned to your phone were chosen by your system administrator according to the requirements of your organization; therefore, you may not have access to all the features presented in this document. 1.2 Audience This publication is intended for any user of the 6757i IP phone. 1.3 Organization This publication contains the following chapters. 1.
1.5 References The following publications provide additional information for the 6757i IP phone. Title Description Aastra Model 6757i Installation Guide Installation and set-up instructions, general features and functions, and basic options list customization. This publication is included with the telephone. ___________________________________________________________________________________________ CS 6757i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
2 Introduction 2.1 Overview The 6757i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. The 6757i has all the features of a regular business phone. 2.2 The 6757i IP Phone Figure 1 6757i IP Phone ___________________________________________________________________________________________ CS 6757i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
2.2.1 2.2.2 Phone Features 11-line graphical LCD screen (144 x 128 pixels) with white backlight. 12 multi-functional softkeys. 6 Top Keys: Static programmable softkeys – (up to 10 programmable functions). 6 Bottom Keys: State-based programmable softkeys - (up to 20 programmable functions). 4 line appearance keys with corresponding status lamps. Supports up to 9 lines. Full-duplex speaker for hands-free calls. Headset support (modular connector).
Figure 2 Headset and Handset Connection 2.3.2 Headset (Optional) Turn the phone over and locate the headset jack marked . Insert the headset cord into the jack until it clicks into place. Then route the headset cord through the groove as shown in the above illustration. ___________________________________________________________________________________________ CS 6757i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
___________________________________________________________________________________________ CS 6757i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
3 Getting Started 3.1 Installation and Setup If your system administrator has not already set up your 6757i, please refer to the Aastra Model 6757i Installation Guide for basic installation and physical setup of the phone. 3.2 Your system or network administrator manages the configuration and updates for the IP phones on the configuration server. New updates to your phone can be automatically scheduled from the server by your system administrator.
3.2.1 Configuration and Updates The 6757i then checks settings and looks for new configuration and firmware updates on the configuration server. If a new update is found, the phone displays the update it is installing (either "Updating Config" or "New Firmware"). This process could take a few moments while the configuration server downloads the latest updates. 45% Updating Config 50% Checking for Firmware... Do not unplug the phone! Do not unplug or remove power from the phone while it is restarting.
3.2.3 Configuration Complete When the configuration update is complete, the phone displays the following screens: 92% DSP 80% Network 94% SIP 3.2.4 Done Idle Screen The idle screen displays when your 6757i startup process is completed. Services Callers Spd 100 L1 DND Weather More John Smith 1000 1 Missed Call 08/29/11 2:19pm Voice Mail Intercom Call Forward Callback CLID Block More Figure 3 Idle State Screen 3.2.
3.2.6 No Service Message See Appendix C, No Service for information. 3.2.7 Network Disconnected Message See Appendix C, Network Disconnected for information. 3.
Key Options Hold Redial Description Accesses a list of options to customize your phone. Controls the Hold feature. Accesses the Redial list of to 100 previously dialed numbers. Controls the Last Number Redial feature. Adjusts the volume for the handset, headset, ringer, and speaker. L4 4 line appearance keys. L3 L2 L1 Speaker Mute Activates the Speaker or Headset depending upon audio mode. Mutes the microphone so that your caller cannot hear you.
Key Description Top Softkeys – 6 static programmable softkeys displaying at the top of the LCD screen supporting up to 10 programmable functions, with corresponding status lamps. ---------------------------------------------------------------------------------------Bottom Softkeys - 6 Context-sensitive state-based softkeys displaying at the bottom of the LCD screen supporting up to 20 programmable functions, with corresponding status lamps. By default, keys 1 through 6 have no assigned functions.
Feature Description Conference Establishes a 3-way conference. Call Return Enables you to call the last party that called you, whether or not that call was answered. Call Waiting Allows you to answer a call while already engaged in another call. Park Used park a connected call. Pickup Used to pick up a parked call. Directed Call Pickup Allows you to pick up a call ringing at another extension in the same group.
Feature Description Clear Voice Message Waiting Indicator Clears the voice message indicator lamp. Customer Originated Trace Allows you to start a trace after an obscene, harassing, or threatening call. Diversion Inhibitor Prevents redirected calls from being redirected again by the called party. Music on Hold PerCall Deactivation Allows you to enable/disable Music On Hold on either a per-call or persistent basis. This feature is especially useful when participating in a conference call.
3.7 Softkey Display The 6757i contains two softkey display sections: 3.8 Bottom Softkeys – 6 context-sensitive “state-based” softkeys displaying at the bottom of the LCD screen supporting up to 20 programmable functions, with corresponding status lamps. Top Softkeys - 6 static programmable softkeys displaying at the top of the LCD screen supporting up to 10 programmable functions, with corresponding status lamps.
When you lift the handset to dial, the Dial, Conf and Xfer keys display, along with the More softkey. The remaining softkeys move to the next screens. When your phone rings, the Answer and Ignore softkeys display, along with the More softkey. The remaining softkeys move to the next screens. When you are connected to a call, the Drop, Conf and Xfer softkeys display, along with the More softkey. The remaining softkeys move to the next screens.
3.10.1 Softkey Line Appearance Status Icons Softkey Line Appearance Status Icons Activity 3.11 Icon Description Idle There is no call activity for the line appearance softkey. Connected A call is connected to the phone on this line appearance softkey. The equivalent on a line appearance hard key is a solid lamp. Ringing A call is ringing at in on this line appearance softkey. The equivalent on a line appearance hard key is a fast flashing lamp.
3.14 Message Waiting Indicator Lamp The Message Waiting Indicator (MWI) lamp is located at the top right of the phone. 3.15 MWI LED Status Description Slow Flash You have a new message (s). Rapid Flash You have an incoming call. Even Flash One or more calls are on hold. Volume Keys You can adjust the volume on the receiver, headset, speaker, and ringer using the Volume keys. Step Action Result Set Ringer Volume: 1. Leave the handset in the cradle. 2. Press the Volume keys .
3.17 Mute You can use the Mute key in any audio mode. Step Action Result Activate the Mute feature: 1. During a call: Press the Mute key. If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call. The red Mute lamp flashes. The microphone icon on the screen. You can hear the caller, but the caller cannot hear you.
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4 Customize your Phone You can customize your phone using the Phone User Interface (UI) and the Options List. 4.1 Options List The Options List is a list of configuration options for your phone. The Options key allows you to access the list. The following table shows the phone options you can access with the Phone UI. Options requiring an administrator password are indicated. Any changes from the default settings are permanent until you change them again.
Menu Item Number 4.1.1 Main Menu Options Sub-menu Options Description Copyright Displays the Copyright information for the phone. 4. Password Sets the user password on the phone. 5. Admin Menu Administrator functions requiring an administrator password. 6. Restart Phone Restarts the phone. 7. Phone Lock Locks and unlocks the phone. Access the Options List Step 1. Action Result Press the Options key. The Options List displays. Services Callers Spd 100 DND Weather More Options List 1.
Exit the Options list: 1. 4.1.2 Press the Goodbye key or the Options key from any menu. The idle screen displays. Call Forward Menu The AllAccts softkey is used to change all accounts (extensions) defined on the phone. Step Action Result The following procedure applies to all Call Forward Modes: 1. Press the Options key. The Call Forward option is the first in the list. 2. Press Select or The Call Forward Mode screen displays. . Services Callers Spd 100 Call Forward Mode 1.All 2.Busy 3.
Step 4. Action Result Enter the call forward number. Use Backspace to edit the Call Forward number. Services DND Callers Weather Spd 100 More Call Forward Mode All State: ON Number: 1005 Backspace Cancel Done 5. Press Done. Once the number is programmed, it will not change until you change it again. You can use the On and Off softkeys on the main Call Forward screen to manage the state of the Call Forward modes.
4.1.3 Preferences Menu 4.1.3.1 Tones Step Action Result Ring Tone: Sets ring tone. Select from 5 different ring tones or choose silent ring tone. (Ring tone 1 is the default.) 1. Go to Options > Preferences. 2. Press Select or . The Preferences menu displays. The Tones option is the default. 3. Press Select or . The Tones menu displays. Ring tone is the default. Services Callers Spd 100 DND Weather More Tones 1.Ring Tone 2.Tone Set Select Done 4. Press Select or .
Tone Sets: Provides country-specific tone set options for call progress tones. (The US tone set is the default.) 1. Go to Options > Preferences > Tones. 2. Press to select Tone Set. Services Callers Spd 100 DND Weather More Tones 1.Ring Tone 2.Tone Set Select Done 3. Press Select or . The Tones Set screen displays. US is the default. Services Callers Spd 100 Tone Set Italy Mexico UK US DND Weather More Cancel Done 4. 5. Press or to change the tone set.
4.1.4 Display The Display option provides 7 contrast settings that brighten or darken the display. You can also define when the backlight of the display will turn off. Step Action Result Contrast Level: 1. Go to Options > Preferences > Display. 2. Press Select or . The Display options screen displays and Contrast Level is the first option. Services Callers Spd 100 Display 1.Contrast Level 2.Backlight DND Weather More Select Done 3. Press Select or . The Contrast Level screen displays.
Backlight: 1. Go to Options > Preferences > Display. 2. Press to select Backlight. Services Callers Spd 100 Display 1.Contrast Level 2.Backlight DND Weather More Select Done 3. Press Select or . The Backlight screen displays with options. Services Callers Spd 100 Backlight Off Auto DND Weather More Advanced Cancel Done 4. Use and 5. Press Done. to set the backlight option. The choice is saved.
Backlight on Auto: The Backlight automatically turns off after a specified period of time. You can reactivate the backlight by pressing any key. Valid values are between 1-7200 seconds. The default is 600 seconds. 1. Set the Backlight option to Auto. The Advanced softkey displays. Services Callers Spd 100 Backlight Off Auto DND Weather More Advanced Cancel Done 2. Press the Advanced softkey. The Backlight On Time screen displays. 10 seconds is the default timer.
4.1.5 Speed Dial Edit See Speeddial. 4.1.6 Live Dialpad This option controls the Live Dialpad feature. Live Dialpad feature ON (Default) - The phone automatically selects a line appearance and turns the speaker on as soon as a dial pad key is pressed. If the number is not completed, the phone will time out, go to the busy state, and play busy tone until you disconnect by using the Goodbye key or hang up.
4.1.7 Set Audio The Set Audio option provides 4 audio combinations for maximum flexibility for handling calls. Incoming audio can be set to one of the following options: 4.1.7.1 Option Description Speaker (Default) The default setting. Calls are placed or received using the handset or speaker. Use the Speaker key to switch between handset and speaker. Headset Place or receive calls using a headset. Use the Speaker key to switch between the headset and handset.
Step 2. Action Result Press Select or . The Audio Mode screen displays. Speaker mode is the default. Services Callers Spd 100 DND Weather More Audio Mode Speaker Headset Speaker/Headset Headset/Speaker Cancel Done 3. Use and 4. Press Done. to reset the audio option. The change is saved. The Set Audio menu displays again. Headset Microphone Volume: 1. Go to Options > Preferences > Set Audio. 2. Press to select Headset Mic Volume. Services DND Weather Callers Spd 100 More Set Audio 1.
Step 5. Action Result Press Done. The change is saved. DHSG – Electronic Hookswitch Support (EHS): This feature allows you to answer a call from your wireless headset by pressing the key on the headset. You do not have to pick up the receiver on the phone. The default setting is OFF. 1. Go to Options > Preferences > Set Audio. 2. Press to select DHSG. Services Callers Spd 100 DND Weather More DHSG DHSG is OFF DHSG is ON Cancel Done 4.1.8 3. Press to select DHSG is ON. 4. Press Done.
Step 2. Action Press Select or . The Time and Date menu displays. Services DND Callers Weather Spd 100 More Time and Date 1.Time Format 2.Daylight Savings 3.Date Format 4.Time Zone Select Done Time Format: Sets the time format display (12h or 24h clock). 1. Go to the Time Format option. 2. Press Select or 3. Use or option. . to scroll to the desired Services Callers Spd 100 DND Weather More Time Format 12 Hour 24 Hour Cancel Done 4. Press Done. Daylight Savings: Sets daylight savings time.
Step Action 3. Use or to scroll to the desired daylight savings option. 4. Press Done to save. Date Format: Sets the date display format. 1. Go to the Date Format option. 2. Press Select or . Services Callers Spd 100 DND Weather More Date Format Mon Jul 23 23-Jul-07 2007-07-23 23/07/2007 Cancel Done 3. Press or date format. 4. Press Done. to scroll to the desired Time Zone: Sets the current time zone. US-Central is the default. 1. Go to the Time Zone option. 2. Press Select or .
Time Server: All Time Server menus require an Administrator Password. Set Time: Displays the network time if the Time Server option is enabled and also allows you to set the time manually. If you set the time manually, the phone will not try to synchronize the time with the Time Server until the next time the phone is restarted. 1. Go to the Set Time option. 2. Press Select or . Services Callers Spd 100 DND Weather More Set Time Enter Time: 03:38pm Backspace Cancel Done AM/PM 3.
4.1.9 3. Use the keypad to enter the date in the format displayed. 4. Press Done. Language This option sets the language for all of the phone display screens. The phone is permanently set to the English language. 4.1.10 Phone Status Menu Step Action Result 1. Go to Options > Phone Status. 2. Press Select or . The Phone Status menu displays. Services DND Callers Weather Spd 100 More Phone Status 1.IP&MAC Addresses 2.LAN Port 3.PC Port 4.Firmware Info Select Done IP & MAC Addresses: 1.
LAN Port: 1. Go to LAN Port in the menu. 2. Press Select or . The LAN port information displays. Services Callers Spd 100 DND Weather More LAN Port 100/Full (Auto) Done 3. Press Done. The Phone State menu displays. PC Port: 1. Go to PC Port in the menu. 2. Press Select or . The PC Port information displays. Services Callers Spd 100 DND Weather More PC Port Link Down Done 3. Press Done. The Phone State menu displays. Firmware Info: 1. Go to Firmware Info in the menu. 2.
3. Use to scroll down to the screen that actually displays the firmware load. Services Callers Spd 100 DND Weather More Firmware Info Firmware: 3.2.1.1013 BootROM: 2.0.1.1055 Done 4. Press Done. Error Messages: 1. Go to Error Messages in the menu. 2. Press Select or . The Error Messages screen displays. Services Callers Spd 100 DND Weather More Error Messages No Error Messages Done 3. Press Done. Copyright: 1. Go to Copyright in the menu. 2. Press Select or .
4.1.11 Password This option allows you to change the user password for your phone so that only you can alter your phone settings and helps keep your system secure. Valid values for the password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The default password is an empty string "" (field is blank.) Step Action Result 1. Go to Options > User Password. 2. Press Select or . The Current Password screen displays.
4.1.13 Restart Phone Occasionally you may be instructed to restart your phone to check for updates from the configuration server. This option allows you to restart the phone. Your phone is temporarily out-of-service during the restart and download processes. Do not unplug or remove power to the phone while it is checking or installing firmware. Step Action Result 1. Go to Options > Restart Phone. 2. Press Select or . The Restart screen displays.
Step 2. Action Press Select or Result . The Phone Lock screen displays. Services Callers Spd 100 DND Weather More Phone Lock Lock the phone? Yes No 3. Press Yes to lock the phone. The locked message displays on the phone. The red status lamp at the top right of the phone turns on. Services Callers Spd 100 L1 DND Weather More John Smith 1000 Phone is locked 06/29/11 2:19pm Voice Mail Call Pull Call Return Callback CLID Block More Unlock the Phone: 1. Go to Options > Phone Lock.
Step 2. Action Result Enter your user password. The phone is unlocked. The red status lamp at the top right of the phone turns off. If the user password has never been set up, press the Enter softkey without a password. ___________________________________________________________________________________________ CS 6757i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
___________________________________________________________________________________________ CS 6757i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
5 Call Handling 5.1 Place a Call You can place a call using one of the following methods. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes. Step 1. Action Dial the number. Live Dialpad is set to ON by default. Speaker mode is the default audio mode.
5.2 Receive a Call When a call rings in at your phone, the inbound call screen displays, the line appearance lamp flashes, and the MWI lamp flashes. Services Callers Spd 100 L1 Mary Jones 1003 DND Weather More John Smith Answer Ignore More 5.2.1 Answer an Incoming Call When a call rings at your phone, only the softkeys needed to answer the call are displayed on the screen.
5.3 Ignore a Call Step 1. 5.4 Action Result While the phone is ringing: Press Ignore. The call will forward to your pre-defined call forward/busy destination, usually your voicemail. Connected Call When a call is connected, the softkeys displayed are those you need for handling the call. Services Callers Spd 100 L1 DND Weather More John Smith Mary Jones 1003 02:42 Drop Conf Xfer More Figure 5 Connected Call Use the More softkey at any time to view other available softkeys. 5.4.
5.4.2 Lock Symbol The lock symbol indicates your call is secure within the phone system. Services Callers Spd 100 DND Weather More L1 John Smith Mary Jones 1003 02:42 Drop Conf Xfer More Figure 6 Lock Symbol 5.4.3 5.5 5.6 Calls on Hold If Phone A places the call on hold, it can be retrieved by Phone B by pressing the key of the red flashing lamp on Phone B. (Phone B does not have a Pickup softkey at this time because it does not have control of the call.
Switch between the speaker and handset in speaker audio mode: 1. Lift the handset to go back to the handset. Press the Speaker key to switch back to the speaker. Switch between the speaker and the headset in speaker/headset audio mode: 1. 5.7 Press the Speaker key. Handle Calls Using a Headset Ensure that you have selected a headset audio mode by accessing the Options list. For more information on how to set this audio option in your phone, see the Set Audio option. Step 5.8 Action 1.
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6 Phone Features 6.1 Hold 6.1.1 Place a Call on Hold You cannot place a call on hold or retrieve a call on hold if you are viewing the Redial List or Callers List. If you have left a call on hold for a pre-defined period of time (if the option is configured on your system), the system will ring your phone until you answer the call. When you answer, you are re-connected to the held party.
6.1.2 Retrieve a Held Call Only the phone that placed the call on hold can retrieve the call on hold, unless the held call is on a directory number that appears on more than one phone. Also see Shared Call Appearance Call Retrieve. Step 1. 6.1.3 Action Result Press the Line key where the call is on hold. You are reconnected to the call. The Goodbye key will not retrieve a held call. The Hold key will not retrieve a held call.
6.2 Do Not Disturb The Do Not Disturb (DND) feature allows you to block incoming calls. When DND is activated, an incoming call does not ring at the phone and the call will forward directly to your pre-defined call forward busy destination, usually your voicemail. The DND key toggles this feature on and off. If the phone shares a line with other phones, only the phone where DND was set is affected. Step Action Result Activate Do Not Disturb: 1. Press the DND key. The Do Not Disturb message displays.
6.3 Transfer. The Xfer softkey is a static key that cannot be changed. It appears when the phone is off-hook, and while the phone is connected to a call. Step Action Result Unannounced (blind) transfer: When you transfer a call directly to another party and complete the transfer without consulting with the destination party, it is an unannounced transfer. 1. You are connected to the call to transfer. Services Callers Spd 100 L1 DND Weather More John Smith Mary Jones 1003 02:42 Drop Conf Xfer 2.
Step 4. Action Result Before the destination party answers: The transfer completes. Press Xfer again. Or Press the Goodbye key. Announced Transfer: Transfer a call to another party and remain on the line to talk to the other party before you complete the transfer. After consultation, you can either complete the transfer or go back to the original caller. 1. Press the Xfer key. You hear dial tone. 2. Enter the number of the destination party using the keypad.
Drop the destination party without completing the transfer: 1. After consulting with the destination party: Press Drop. The originating party is on hold. Voice Mail Multi-Ring Callers L1 Msg Desk Forward More John Smith 1. [♫ John Smith 2. David Murphy Drop Xfer More 2. Press the Line key. Or Press the Hold key. 6.4 You are reconnected to the originating party. Conference The 6757i supports up to three parties in a conference call. Step Action Result Establish a Conference: 1.
Step 4. Action Result Wait for the second party to answer. The first party is on hold. Services Callers Spd 100 You should always consult with a new party before adding them to the conference. L1 DND Weather More John Smith 1. [♫ Mary Jones 2. David Murphy Drop Conf More 5. Press the Conf softkey again. The conference is established. A list of the other two parties in the conference displays on your screen. Services Callers Spd 100 L1 1. 2.
Drop the second party after consultation without establishing a conference: 1. After consulting with the second party: Press Drop. The originating party is on hold. Services Callers Spd 100 L1 1. 2. DND Weather More John Smith Mary Jones David Murphy Drop Leave More 2. Press the Line key. Or Press the Hold key. You are reconnected to the originating party. Drop a party from an active conference: 1. Use or 2. Press Drop. to point to the party to drop.
6.4.1 Park and Pickup The Call Park feature allows you to park a call so that any member of the group can retrieve it. A call can be parked against any number in the group, including your own number. You can only have one call parked at a time. A 45-second timer is started when you park a call. If the timer expires and your line is idle, the system rings your line. If you line is not idle, the timer is restarted for 10 seconds and the call remains parked.
6.5 Call Forwarding All, Busy, No Answer The following procedures apply to all Call Forwarding modes using keys assigned as Call Forwarding activation/deactivation keys: Call Forwarding Always Call Forwarding Busy Call Forwarding No Answer Call Forwarding Always to Voicemail Call Forwarding Busy to Voicemail Call Forwarding No Answer to Voicemail You can also set up Call Forwarding using the Phone UI. Step Action Result Activate: 1.
Deactivate: 1. Press the Call Forwarding deactivation key. The system plays the confirmation announcement. Or 2. 6.6 Dial the appropriate deactivation code. Hang up. Call Return The Call Return feature enables you to call the last party that called, whether or not the call was answered. Step 1. Action Result The number of the last party that called you is automatically dialed. Press the Call Return key. Or 6.7 Dial the Call Return feature access code.
6.8 Directed Call Pickup Directed Call Pickup allows you to pick up a call ringing at another extension in the same group. Step 1. Action Result You hear dial tone. There are no system voice prompts. Press the Directed Call Pickup key. Or 2. Dial the Directed Call Pickup feature access code. Dial the extension of the ringing party. You are connected to the call.
6.9 Directed Call Pickup with Barge-In Directed Call Pickup with Barge-in functions the same as Directed Call Pickup and allows you to pick up a call ringing at another extension in the same group. However, it also allows you to barge in on the call if the call was already answered. When the barge-in occurs, a 3-way conference call is established between the parties. You, as the Barge-in user, have control of the conference. Step 1. Action Result You hear dial tone.
Any speed dial numbers that you configure on your IP phone are not affected by autodial settings. If Autodial is configured on your phone, any lines that function as hotlines do not accept conference calls, transferred calls, and/or intercom calls. 6.12 Intercom 6.12.1 Outgoing Intercom You can use the Intercom key to automatically connect to a remote extension. This feature is enabled by the system administrator. You must have an Intercom softkey to use the Intercom feature. 6.12.
6.13 Stuttered Dial Tone If this feature is enabled on your phone, you hear stuttered dial tone when there is a new voice message waiting on your phone. 6.14 Services The Services key accesses enhanced features and services provided by third parties. Using the Services key, you can: Select customized XML features Access the Callers List Access the Directory Access Voicemail Services Callers Spd 100 DND Weather More Services 1.Callers List 2.Voice Mail 3.Fox News 4.
Step Action Result 1. Press the Services softkey. 2. Select Voicemail. The Voicemail list displays. Services Callers Spd 100 DND Weather More Voicemail 1.9783331000 2.9783331001 Select Done 6.16 3. Use or account. to point to the voicemail 4. Press Select or . The number is dialed. Speed Dial The Speed Dial feature allows you to configure a Speed Dial key on your phone. You can assign and label Speed Dial keys using the Press and Hold method.
Step 4. Action Press Select or Result . The Speed Dial Edit screen displays. All programmable Speeddial lamps flash. Services Callers Spd 100 Speed Dial Edit: DND Weather More Press SD button Voice Mail Call Pull Call Return 5. Press the Speeddial softkey to edit. Speed Dial Speed Dial More The edit screen displays. Services Callers Spd 100 Enter Name: Speed Dial Enter Number: DND Weather More Line: 1 Save Backspace abc 6. Use the Backspace softkey to change the name text.
Step 7. 8. Action Result Enter the number including any access numbers. Press the Save softkey. Services Callers Spd 100 Enter Name: Edward Enter Number: 812105556666 Line: 1 DND Weather More Save Backspace abc Remove Cancel The Entry Saved message displays. Services Callers Spd 100 DND Weather More Entry Saved OK 9. Press the OK softkey. The main screen displays. The Remove softkey: You can delete the entire key by using the Remove softkey. The key is reset to the type “None”.
6.16.2 Add a new Speeddial Key (Press and Hold) You can press and hold a programmable key or softkey that has no pre-assigned function to create a new Speeddial key. Step 1. Action Result Press a programmable key or softkey for 3 seconds. The edit screen displays. You can press the Cancel softkey at any time during programming to cancel without saving. Services Callers Spd 100 Enter Name: DND Weather More Enter Number: Line: 1 Save Backspace ABC 2.
6.17 Speed Dial 8 The Speed Dial 8 key allows you to associate 1-digit codes (2-9) to frequently dialed or hard-toremember digit strings. This feature is separate from the programmable speeddial keys. Step Action Result Create Speed Dial entries: 1. Press the Speed 8 softkey. The Speed Dial screen displays. Services Callers Speed 8 DND Weather More Speed Dial No speed Dial Entries Found Options Cancel Add a Speed Dial number: 1. Press Options. The Speed Dial Options list displays.
Step Action 3. Enter a digit between 2 and 9. All other digits are invalid. 4. Press Done. Result The Enter Number screen displays. Services DND Callers Weather Speed 8 More Add Speed Dial Entry Enter Number 89723334444 Backspace 5. Enter the number to be dialed including any access numbers. 6. Press Done. Done Back Cancel The Enter Name screen displays. Services DND Callers Weather Speed 8 More Add Speed Dial Entry Enter Name Richard Backspace Space ABC 7. Enter the name using the keypad.
Step Action Result Edit a Speed Dial entry: 1. Press Speed 8. The Speed Dial list displays. Services DND Callers Weather Speed 8 More Speed Dial 1/2 2 – Richard 3 - Sallie 4 - John 5 - Sam Dial Page Down 2. Display Options Cancel Use or to point to the entry to edit within the same page. And 3. Use the Page Down or Page Up softkeys to move from page to page. Press Options. The Speed Dial Options screen displays.
Move an entry in the list: Moving an entry is actually changing the speed dial code so that the name appears in another part of the list. You will have to use the new speed dial code to dial that entry. 1. Go to the entry to move in the list. 2. Press Options. The Speed Dial Options screen displays. Services DND Callers Weather Speed 8 More Speed Dial Options 1-Add 2-Edit 3-Delete 4-Move Select Back Cancel 3. Go to the Move option. 4. Press Select. The Move Speed Dial Entry screen displays.
Delete a Speed Dial entry: 1. Select an entry in the list to delete. 2. Press Options. The Speed Dial Options screen displays. Services DND Callers Weather Spd 100 More Speed Dial Options 1-Add 2-Edit 3-Delete 4-Move Select Back Cancel 3. Go to the Delete option. 4. Press Select. The confirmation screen displays. Services Callers Speed 8 DND Weather More Confirm Are you sure you want to delete John? Yes No 5. Press Yes to delete or No to keep the entry.
3. Press Display. The individual entry is displayed. You can Dial and Edit from this screen. Services Callers Speed 8 DND Weather More 4 - John 1005 Dial Edit Back Cancel Dial a Speed Dial number: 1. Choose an entry to dial. 2. Press Dial. The number is automatically dialed. You can Dial from the main screen or from an individual entry displayed. 6.18 Speed Dial 100 The Speed Dial 100 key allows you to associate 2-digit codes (00-99) to frequently dialed or hardto-remember digit strings.
6.20 Speeddial/Conf The Speeddial/Conf softkey allows you to conference another party at a pre-defined number while on an active call. The line focus changes to the dialing line. A cancel softkey displays on the phone allowing you to abort the conference speeddial if required. The following messages display: Ringing… - Displays when the far end is ringing. Conf. Unavailable - Briefly displays when a conference is already in progress.
Your Administrator must enable/disable the beep. If a phone is configured for SCA bridging and it attempts to join a call, but the account on the server does not have this functionality enabled, an error message displays to the LCD on the phone. The SCA call bridging feature is disabled by default on all phones. Your Administrator can enable/ disable this feature if required. Contact your System Administrator for more information. 6.21.
6.21.1.3 6.22 Line Key Phone Behavior State Call Line Key Pressed Non-Call Line Key Pressed Idle N/A Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting Answer N/A Active Hold Bridge Held Retrieve Bridge Hold private Retrieve Ignore Bridge-active Hold Bridge Bridge-held Retrieve Bridge XML Keys The 6757i IP phone supports XML (Extensible Markup Language). Your System Administrator can create customized XML menu services to access on your phone.
Step 6.24 Action Result 2. Use the up and down arrows ( or ) to scroll through the features offered. 3. Select the item you want to view. 4. Press the appropriate softkey or the Goodbye key to exit the menu. Voicemail List The Voicemail list displays a list of phone numbers assigned to the phone that have registered voicemail accounts associated with them. The phone displays up to 99 voicemails for an account even if the number of voicemails exceeds the limit.
___________________________________________________________________________________________ CS 6757i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
7 Callers List and Redial List 7.1 Callers List The Callers List is a stored log of incoming calls containing up to 200 entries. The Callers List stores the name, phone number, call time and date, and missed/answered call status for all calls that ring in to this phone. You can view, scroll through, and delete entries in the Callers List and dial directly from a displayed entry. When the Callers List is full, the oldest call records are deleted to accommodate new caller information. 7.1.
Dial from the Callers List: 1. From the selected entry: The number is automatically dialed. Lift the handset. Or Press the Speaker key. Or Press a line appearance key. Or Press the Dial softkey. Edit a number before you dial: 1. Press the EditNum softkey. The editing softkeys display. Services Callers Spd 100 DND Weather More 001 Mary Jones 1003 06/01/11 3:07pm Dial Backspace 123 2. Delete Quit Edit the number. Use to skip over the numbers and Backspace to erase the number.
7.1.3 Missed Calls Indicator The 6757i displays the “ Missed Calls” in the idle state screen display. This display alternates between the number of missed calls and the date and time display. Missed calls are displayed as “ new callers” on the idle screen. After you review the calls in the Callers List, the number of missed calls is cleared from the idle screen display.
Step 3. Action Press Delete to delete one entry. Or Result Press Delete All to delete all entries in the list. There is no confirmation message. The entry is deleted immediately. Cancel the Delete Function: 1. 7.1.5 Press the Cancel softkey. Exit the Callers List Step 1. Action Result Press the Quit softkey. The idle screen displays. 7.2 Redial 7.2.1 Last Number Redial You can redial the last number you dialed using the Redial key. Step Action Result Redial (On-hook or Off-hook): 1.
Step Action Result Redial from the Redial List (On-hook) 1. While on-hook: Press the Redial key one time. The Redial List displays the first entry. Services Callers Spd 100 001 2395 2395 DND Weather More Fri Jun 8 03:18pm Dial Details 2. Use 3. or Delete Copy Quit to find the entry to call. Press the Dial softkey. The number automatically dials. Or Press an available line key. Or Press the Speaker key. Or Lift the handset. Delete one or all entries in the Redial List: 1.
Step 3. Action Result Either the selected entry or all entries are deleted. Press Delete to delete only the one selected entry. Or Press Delete All to delete all entries in the list. View Details of an entry: 1. Find the entry to view. 2. Press the Details softkey. The specifics of that entry display. ___________________________________________________________________________________________ CS 6757i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
Appendix A - Optional Expansion Modules Expansion Modules The 6757i IP Phone offers optional M670i and M675i Expansion Modules that attach to the right side of the phone to provide additional keys. The keys support a variety of features including: Busy Lamp Fields (BLFs) (maximum of 50) Speeddial Shared Call Appearance Phone Lock M670i The M670i provides 18 keys in each column (totaling 36 keys) on the keypad. Each key provides an LED for indicating call status.
Using the Expansion Modules M670i Expansion Module After configuring the softkeys on the M670i Expansion Module, you can record the name of the softkey on the paper labels provided with the Expansion Module. Press the softkey you want to use when applicable. Figure 12 Model M670i Expansion Module Keys M675i Expansion Module The M675i Expansion Module screen displays softkeys in column format. The function keys on the bottom left of the Module allow you to display 3 full screens of softkeys.
Figure 13 M675i Page 1 Screen Figure 14 M675i Page 2 and 3 Screens ___________________________________________________________________________________________ CS 6757i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
To use the M675i, press the function key for the page you want to display on the LCD screen (page 1, page 2, or page 3), and press the applicable softkey. Your System Administrator can customize the headings on each M675i Expansion Module screen. Contact your System Administrator for more information. Figure 15 M675i Extensions on a 6757i Phone ___________________________________________________________________________________________ CS 6757i IP PHONE USER GUIDE V3.2.
Appendix B – Clearspan Feature Access Codes````` Feature Access Codes (FACs) can be set up as Speed Dial numbers and assigned to keys, or dialed directly from the keypad. The following are the default feature access codes. If the codes are customized for your site, contact your system administrator for information. Because Clearspan features are available by license only, you may not have access to all of them.
Code Name Definition *15 Call Bridge Allows a Shared Call Appearance (SCA) location to initiate or join an SCA-Bridge, upon which the Application Server automatically selects an appropriate call appearance to bridge on.
Code Name Definition *67* Call Forwarding Busy Interrogation Allows the user to get the current status and destination of the Call Forwarding Busy service. The status is active or inactive and the destination is voice mail or the current forwarding number. *40 Call Forwarding Busy To Voice Mail Activation Redirects incoming phone calls to voice mail when his user is on the phone. #40 Call Forwarding Busy To Voice Mail Deactivation Deactivates the Call Forwarding Busy To Voice Mail service.
Code Name Definition #76 Call Forwarding Selective Activation The Selective Call Forwarding service can be activated only if the service is configured with the following minimum requirements: The Default Call Forward to phone number/SIP URI is configured. At least one selective criterion is configured and active. #77 Call Forwarding Selective Deactivation Deactivates the Call Forwarding Selective service. After the service has been deactivated, no criteria are used when a call is being redirected.
Code Name Definition *99 Clear Voice Message Waiting Indicator Clears the audible (and visible for some devices) message waiting indicator on the user’s phone. *33* Communication Barring UserControl Activation Activates the user’s current communication barring profile. #33* Communication Barring UserControl Deactivation Deactivates the user’s current communication barring profile.
Code Name Definition #82 Initiate Silent Monitoring A supervisor can use this code to silently listen in on a call handled by an agent that they are monitoring. This feature access code is available to supervisors with the Call Center Monitoring service assigned. *66 Last Number Redial Dials the most recently dialed phone number called from the user’s extension. *96 Legacy Automatic Callback Invocation Allows users to camp on a busy called party.
Code Name Definition *71 Per Call Account Code Charges a call to an account code assigned to the user. *50 Push to Talk Provides an intercom-like functionality where the user can call another party and be instantly connected. *75 Speed Dial 100 Calls the two-digit speed dial number. *74 Speed Dial 8 Calls the two to nine-digit speed dial number. *47 Sustained Authorization Code Activation (calls unlocking) Unlocks user’s calls.
___________________________________________________________________________________________ CS 6757i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
Appendix C - Troubleshooting The following are common problems associated with the phone and possible solutions. Problem Possible Solution(s) Network Disconnected message The Network Disconnected prompt appears on the display and the telephone status lamp turns on if phone is not properly connected to the network. The phone also displays the default time and date of 12:00 am Jan 1st, 2005 or the equivalent. Check that the cables are tightly connected to the phone and to the wall jack.
Problem Possible Solution(s) Why does my phone display the “No Service” message? The phone displays the “No Service” message if the SIP settings have not been set up correctly. You can still use the phone but it is not registered with the Registrar. For more information about registering your phone, see your system administrator. How do I restart the IP phone? This setting is in the Options list. See Restart Phone.
Index A E administrator menu ................................................... 36, 55 answer call ...................................................................... 61 automatic callback .......................................................... 25 automatic hold ................................................................. 68 end call............................................................................. 64 expansion modules .......................................................
M R M670i ............................................................................. 103 M670i Expansion Module ............................................. 104 M675i ............................................................................. 104 M675i Expansion Module ............................................. 105 MAC address .................................................................. 36 message waiting ...........................................................
V Volume key ...................................................................... 31 visual message waiting ................................................. 115 volume handset ....................................................................... 31 headset ....................................................................... 31 ringer ........................................................................... 31 speaker .......................................................................
___________________________________________________________________________________________ CS 6757i IP PHONE USER GUIDE V3.2.2 CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
