AASTRA® 6753i IP PHONE 2786-003 Firmware Version 3.2.2 2811 Internet Blvd Frisco, Texas 75034-1851 Tel +1 469 365 3000 Tel +1 800 468 3266 www.aastrausa.com ___________________________________________________________________________________________ CS AASTRA 6753i IP PHONE USER GUIDE CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
___________________________________________________________________________________________ CS AASTRA 6753i IP PHONE USER GUIDE CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
rd Edition (September 8, 2011) © Copyright 2011 Aastra USA Inc. All rights reserved. ® Information in this manual may change with product revisions. Aastra may add features or enhancements to the product(s) and/or program(s) described in this manual at any time. Technical Publications freezes the information in this manual based on the specified software and hardware releases. Publications writers incorporate such changes into newly released publication editions.
All Rights Reserved. Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, nontransferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Aastra Telecom shall not be liable for any incidental or consequential damages, including, but not limited to, loss, damage or expense directly or indirectly arising from the customer’s use of or inability to use this telephone, either separately or in combination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal, family or household purposes.
___________________________________________________________________________________________ CS AASTRA 6753i IP PHONE USER GUIDE CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
Table of Contents 3rd Edition (September 8, 2011) ............................................................................................................3 Contact Information ..........................................................................................................................3 What to Expect when Contacting Company...................................................................................3 Trademarks and Acknowledgements .....................................................
3.5 Features .............................................................................................................................. 23 3.6 Clearspan Feature Access Codes ..................................................................................... 26 3.7 Line and Call Appearance Keys ........................................................................................ 26 3.7.1 Top Hard Keys as Line/Call Appearances............................................................ 26 3.
6.3 Do Not Disturb..................................................................................................................... 50 6.4 Transfer ............................................................................................................................... 51 6.5 Conference.......................................................................................................................... 52 6.5.1 6.6 Establish the Conference................................................
Appendix B – Clearspan Feature Access Codes .............................................................................. 73 Appendix C - Troubleshooting ............................................................................................................ 81 Index .....................................................................................................................................................
Table of Figures Figure 1 The 6753i IP Phone............................................................................................................... 15 Figure 2 6753i Headset and Handset Diagram .................................................................................. 17 Figure 3 6753i Keys and Functions..................................................................................................... 21 Figure 4 SCA Call Bridging ...........................................................
___________________________________________________________________________________________ CS AASTRA 6753i IP PHONE USER GUIDE CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
1 About this Publication 1.1 Overview This guide explains how to use the features of your new 6753i IP phone. The features assigned to your phone were chosen by your system administrator according to the requirements of your organization; therefore, you may not have access to all the features presented in this document. 1.2 Audience This publication is intended for any user of the 6753i IP phone. 1.3 1.
___________________________________________________________________________________________ CS AASTRA 6753i IP PHONE USER GUIDE CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
2 Introduction 2.1 Overview The 6753i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. The 6753i has all the features of a regular business phone, allowing you to place and receive calls, transfer, conference and more. 2.2 The 6753i IP Phone Figure 1 The 6753i IP Phone 2.2.1 Phone Features 3-line LCD screen. 3 line/call appearance keys (L1 – L3) with corresponding status lamps.
2.2.2 Built-in-two-port, 10/100 Ethernet switch allowing you to share a connection with your computer. General Requirements The 6753i requires the following environment: A SIP-based IP PBX system or network installed and running with a SIP account created for the 6753i. Access to a Trivial File Transfer Protocol (TFTP) server. Ethernet/Fast Ethernet LAN (10/100mb). Category 5/5e straight through cabling. Power Options: Power over Ethernet (PoE) 802.3af.
Figure 2 6753i Headset and Handset Diagram ___________________________________________________________________________________________ CS AASTRA 6753i IP PHONE USER GUIDE CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
___________________________________________________________________________________________ CS AASTRA 6753i IP PHONE USER GUIDE CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
3 Getting Started 3.1 Installation and Setup If your system administrator has not already setup your 6753i, please refer to the Aastra Model 6753i Installation Guide for basic installation and physical setup of the 6753i. 3.2 Your system or network administrator manages the configuration and updates for the IP phones on the configuration server. New updates to your phone can be automatically scheduled from the server by your system administrator.
Do not unplug or remove power from the phone while it is restarting. 3.2.2 Language Packs If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. Downloading Language packs… 3.2.3 Configuration Complete When the configuration update is complete, the phone displays the following screens: Network DSP SIP Done 3.2.4 Idle State Display The idle state screen displays when your 6753i startup process is completed.
3.2.6 No Service Message See Appendix C, No Service for information. 3.2.7 Network Disconnected See Appendix C, Network Disconnected for information. 3.
3.4 Key Description Key Goodbye Options Hold Redial Description Ends an active call Exits an open list, such as the Options List, without saving changes. Accesses options to customize your phone. Controls the Hold feature. Accesses the Redial list of to 100 previously dialed numbers. Controls the Last Number Redial feature. Adjusts the volume for the handset, headset, ringer, and speaker. L3 3 line/call appearance hard keys that connect you to a line or call.
Key Description The 53i has 6 programmable hard keys that are all programmable. The following are the default functions for the programmable keys on the 53i IP phone: Key Optional Expansion Module 3.5 Function Description 1 SAVE Allows you to save numbers and/or names to the Directory. Using this key, you enter the number, name, and line (or Speed Dial key) to record in the Directory List. 2 DELETE Allows you to delete entries from the Directory List, Callers List, and Redial List.
Feature Description Call Forwarding Call Forward in Phone UI Forwards all incoming calls to another number. Includes: Call Forward All Activation/Deactivation Call Forward Busy Activation/Deactivation Call Forward No Answer Activation/Deactivation Call Forward Always to Voice Mail Activation/Deactivation Call Forward Busy to Voice Mail Activation/Deactivation Call Forward No Answer to Voice Mail Activation/Deactivation Conference Establishes a 3-way conference.
Feature Description Call Waiting Persistent Activation/Deactivation Enables you to answer a call while already engaged in another call. Call Waiting is “On” by default, but can be deactivated. Cancel Call Waiting per Call Allows you to disable Call Waiting for the next or current call. Clear Voice Message Waiting Indicator Clears the voice message indicator lamp. Customer Originated Trace Allows you to start a trace after an obscene, harassing, or threatening call.
3.6 Clearspan Feature Access Codes The main call handling and extension management features for the Clearspan system have feature access codes that can be set up as speed dial keys on your phone using the Aastra Phone User Interface. You can also manually dial the feature access codes. See Appendix B - Clearspan Feature Access Codes for the default codes. If the codes have been customized, your system administrator must provide the code information. 3.
3.9.2 Message Waiting Indicator Lamp The Message Waiting Indicator (MWI) lamp is located at the top right of the phone. 3.10 MWI LED Status Description Slow Flash You have a new message (s). Rapid Flash You have an incoming call. Even Flash One or more calls are on hold. Volume Keys You can adjust the volume on the receiver, headset, speaker, and ringer using the Volume keys. Step Action Result Set Ringer Volume: 1. Leave the handset in the cradle. 2. Press the Volume keys .
3.12 Mute You can use the Mute key in any audio mode. Step Action Result Activate the Mute feature: 2. During a call: Press the Mute key. If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call. The red Mute lamp flashes slowly. The microphone icon on the screen. You can hear the caller. The caller cannot hear you. displays Deactivate the Mute feature: 3. Press the Mute key again. Mute is deactivated.
4 Customize your Phone You can customize your phone using the Phone User Interface (UI) and the Options List. 4.1 Options List The Options List is a list of configuration options for your phone. The Options key allows you to access the list. The following table shows the phone options you can access with the Phone UI. Options requiring an administrator password are indicated. Any changes from the default settings are permanent until you change them again.
Menu Item Number 4.1.1 Main Menu Options Sub-menu Options Description 6. Restart Phone Restarts the phone. 7. Phone Lock Locks and unlocks the phone. Access the Options List Step 1. Action Result Press the Options key. The Options screen displays. Options Use 2. Press or to scroll through the list of 7 options. Press Enter. 1 to view Call Forward Next Enter Or Press the menu item number to go directly into the option. Exit and save changes: 1. Press Set.
Step 4. Action Press Result Enter. The Call Forward mode screen displays with Call Forward All as the first option. Cfwd Mode 1.All Done X Change 5. Press to scroll to the desired Call Forward option. 6. Press Change to change the state of the selected Call Forward Mode. The selected Call Forward Mode screen displays Cfwd All Use 7. 8. 9. Press . Press Change. The check mark appears. Press 10. Press Next. Set. 11. Press Next. 12. Press Change 13. Enter the phone number. 14.
Step Action 16. Result Press 0 to Cancel. Or 4.1.3 Press # to confirm the changes. Turn All Call Forward Features On or Off Step Action Result 1. Press the Options key. 2. Press . The Call Forward screen displays. 3. Press Enter. The Call Forward mode screen displays with Call Forward All as the first option. 4. Press to scroll to Option 4 or 5. 5. Press Set. 6. Press Done. 7. Cfwd Mode 1.All Done X Change Cfwd Mode 4.All Off Done Set Cfwd Mode 5.
4.1.4 Preferences 4.1.4.1 Tones Step Action Result Ring Tone: Sets ring tone. Select from 5 different ring tones or choose silent ring tone. (Ring tone 1 is the default.) 1. Go to Options > Preferences. 2 Preferences Next 2. Press Enter. Enter A Preferences screen displays. Preferences Use 3. Press . to view The Tones screen displays. 1 Tones Next 4. Press Enter. Enter A Tones screen displays. Tones Use 5. Press . to view The Ring Tone screen displays. 1 Ring Tone Next 6.
Tone Sets: Provides country-specific tone set options for call progress tones. (The US tone set is the default.) 1. Go to Options > Preferences > Tones. 2. Press . The Tone Set screen displays. 2 Tone Set Next 3. Press Enter. Enter The Tones Set screen displays. US is the default. The checkmark indicates the current setting. Tone Set US Next 4.1.4.2 4. Press set. Next to scroll to the desired tone 5. Press Set. Set The change is saved.
4.1.6 Live Dialpad This option controls the Live Dialpad feature. Live Dialpad feature ON (Default) - The phone automatically selects a line/call appearance and turns the speaker on as soon as a dial pad key is pressed. If the number is not completed, the phone will time out, go to the busy state, and play busy tone until you disconnect by using the Goodbye key or hang up. Live Dialpad feature OFF – The digits are entered first, displayed on the screen, and can be edited using the key.
4.1.7.1 Option Description Headset/Speaker Incoming calls go directly to the headset. Use the Speaker key to switch between the speaker, headset, and handset. Lift the handset at any time to switch back to the handset from either the headset or the speaker. Set the Audio Option and Headset Volume Step Action Result 1. Go to Options > Preferences and press Enter. 2. Press to scroll to Set Audio or Press 5. The Set Audio screen displays. 5 Set Audio Next 3. Press Enter.
Step 5. Action Press Result Next The Headset Mic Volume screen displays. 2 Headset Mic Vol Next 6. Press Enter. Enter The Headset Mic Volume settings screen displays. The checkmark indicates the current setting. Headset Mic Vol Medium Next Set 7. Press Next to select the volume. 8. Press Set. The change is saved. DHSG – Electronic Hookswitch Support (EHS): 4.1.8 1. Go to Options > Preferences > Set Audio. 2. Press to select DHSG. 3. Press 4. Press Done.
Step 2. Action Press Result Next to scroll to Time and Date. The Time and Date screen displays. 6 Time and Date Next 3. Press Enter. Time and Date Use 4. Press Enter to view to go to the first option. Time Format: Sets the time format display (12h or 24h clock). 1. Go to the Time Format option. The Time Format screen displays. 1 Time Format Next 2. Press Enter. The current status displays. Time Format: 12h Next 3. Press Next to toggle between 12-hour and 24-hour format. 4.
Step 2. Action Press Result Enter. The Date Format settings screen displays. The checkmark indicates the current format setting. Date Format MM-DD-YY Next 3. Press Next to scroll to a different date format. 4. Press Set. Set The change is saved. Time Zone: 1. Go to the Time Zone option. 4 Time Zone Next 2. Press Enter. The Time Zone screen displays. Time Zone US-Eastern Next 3. Press zone. Next to scroll to a different time 4. Press Set. Enter Set The change is saved.
Step 5. Action Result Press Done. Press Cancel to exit without change. The change is saved. Set Date: Displays the network date if the Time Server option is enabled and also allows you to set the date manually. If you do set the date manually, the phone will not try to synchronize with the Time Server until the next time the phone is restarted. 1. Go to the Set Date option. The Set Date screen displays. 9 Set Date Next 2. Press Enter. Enter The date setting screen displays.
IP & MAC Addresses: 1. Press to go to IP&MAC addresses. 1 IP&MAC Addresses Next 2. Press Enter. Enter The IP Address displays. IP Address: 10.20.107.28 Next Enter 3. Press Next. The MAC address displays. MAC Address: 00085D1931D8 Next Enter 4. Press Options to exit. LAN Port: 1. Go to LAN Port. 2 LAN Port Next 2. Press Enter. Enter The LAN Port information displays. 100/Full (Auto) Back 3. Press Back to go back to the LAN Port menu item. PC Port: 1. Press Next to go to PC Port.
3. Press to display all the information. Error Messages: 1. Press Next to go to Error Messages. 5 Error Messages Next 2. Press Enter. Enter Any error messages display. Normally your display will look like the following: No Error Messages 3. Press to display all the information. Copyright: 1. Press Next to go to Error Messages. 6 Copyright Next 2. Press Enter. Enter Any error messages display. Normally your display will look like the following: Copyright 2011 ©Aastra Technologies 3.
Step 3. Action Result Enter the current user password. If the password has never been set up, press and continue with the new password setup. 4.1.12 4. Press Done. 5. Enter the new user password. 6. Press 7. Re-enter the new user password. 8. Press Done. Done. Admin Menu The options in this menu are configured by a system administrator and require an administrator password. 4.1.
4.1.14 Phone Lock using the Phone UI You can lock the phone to prevent it from being used or configured. While the phone is locked, only emergency 911 dialing is permitted. Step Action Result Lock the Phone: 1. Go to Options > Phone Lock. The Phone Lock screen displays. 7 Phone Lock Next 2. Press Enter. Enter The phone lock message displays. Lock the phone? No 3. Press Lock.
5 Call Handling 5.1 Place a Call You can place a call using one of the following methods. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes. Step 1. Action Dial the number. Live Dialpad is set to ON by default. Speaker mode is the default audio mode.
5.2.1 Answer an Incoming Call If the phone is already connected to a call, pressing the line/call appearance key for the new incoming call automatically places the connected call on hold and answers the new call. If you cannot answer, the call is redirected to a pre-defined destination such as your voice mailbox. Step Action Hands-free Operation: 1. Press the line/call appearance key. Or Press the Speaker key. Headset: 1. Press the Speaker key. Handset: 1. 5.3 Lift the handset.
5.5 Handle Calls Using a Headset Ensure that you have selected a headset audio mode by accessing the Options list. For more information on how to set this audio option in your phone, see the Set Audio options. Step 5.6 Action 1. Plug the headset into the jack. 2. Press the Speaker key or the line/call appearance key to get dial tone or to answer an incoming call.
___________________________________________________________________________________________ CS AASTRA 6753i IP PHONE USER GUIDE CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
6 Phone Features 6.1 Overview Features are configured on your phone according to the needs of your organization. The features are configured on the 4 available programmable keys at the top of the phone. 6.2 Hold 6.2.1 Place a Call on Hold You cannot place a call on hold or retrieve a call on hold if you are viewing the Redial List or Callers List.
6.2.3 Automatic Hold The 6753i will automatically put your current call on hold when you press a new line key. 6.2.4 Manage Multiple Calls on Hold Step 1. Action Result Press or to scroll through the call list information. Connect to an incoming call or re-connect to a call you placed on hold: 1. Press the line key. If the phone is already connected to a call: 1. 6.3 Press the line key for the new incoming call. The current call is automatically placed on hold, and the new call is answered.
6.4 Transfer The Xfer key is Key 5 by default. Step Action Result Unannounced transfer: When you transfer a call directly to another party and complete the transfer without consulting with the receiving party, it is called an unannounced transfer. 1. You are already connected to the call to transfer. 2. Press the Transfer key. 3. Enter the number of the destination party. The calling party is placed on hold. You hear dial tone. The number is automatically dialed. 1 1.Mary Jones 2.
Step 4. Action Result You are dropped from the call, and the transfer completes. Press Transfer again. Or 1 Press the Goodbye key. Call Transferred Or Hang up. Cancel a transfer: 1. Press Cancel while the destination is ringing. You are reconnected to the originating party. Drop the destination party without completing the transfer: 1. After consulting with the destination party: Press 2. The originating party is still on hold. Drop. Press the Line key.
Step 5. Action Result Press the Conf key again. The conference is established. A list of the other two parties in the conference displays on the originator’s screen. 1 1.John Smith 2.1001 Leave Drop If you do not wish to add the second party to the conference: 1. Press Cancel while the second party’s phone is ringing. You are reconnected to the first party. Drop the second party after consultation without establishing a conference: 1. After consulting with the second party: Press 2.
6.6.1 6.6.2 Default Display The Park key is visible only when a call is connected. The Pickup key is visible only the phone is idle or when the phone is off hook. Use Park and Pickup Step Action Result Park a Call: 1. From a connected call: Press the Park key. The feature access code for Park is dialed and you hear instructions given by the system. 2. If the call is parked successfully, you hear the message “Your call has been Parked. Thank you.
Call Forwarding Busy to Voicemail Call Forwarding No Answer to Voicemail You can also set up Call Forwarding using the Phone UI. Step Action Result Activate: 1. Press the appropriate Call Forwarding activation key. The system prompts you for the destination number. Or 2. Dial the appropriate activation feature access code. Enter the destination number + the pound key (#). The system plays the confirmation announcement.
6.9 Call Waiting The Call Waiting feature allows you to answer a call while already on another call. Call Waiting is “On” by default, but can be deactivated. It can also be canceled per call. Step Action Result You are on an active call and hear the Call Waiting tone. 1. Press the flashing Line/Call Appearance key of the waiting call. You are connected with the waiting party and the original party is placed on hold. 2.
6.11 Feature Interaction Description Call Transfer (Unannounced) You can pick up an unannounced (blind) transferred call, and you can also transfer a picked-up call. Do Not Disturb You can pick up calls regardless of whether the answering party is accepting calls. Three-Way Call It is not possible for the conference controller to pick up another call.
6.13 Intercom 6.13.1 Outgoing Intercom You can use the Intercom key to automatically connect to a remote extension. This feature is enabled by the system administrator. You must have an Intercom softkey to use the Intercom feature. 6.13.2 Incoming Intercom By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatically plays a warning tone and mutes the microphone when it receives an incoming intercom call.
6.15.1 Edit a Speeddial Key using the Options List You can edit a pre-assigned Speeddial key using the Options List. Step Action Result 1. Go to Options > Preferences. 2. Press 3. Press option. 4. Press Enter. to go to the Speed Dial Edit Enter. The Speed Dial Edit screen displays. All programmable Speeddial lamps flash. Speed Dial Edit: Press SD button 5. Press the Speeddial key to edit. The edit screen displays. 2398 Cancel 6. Use the 7.
Step Action Result 2. In the Enter Number field: Enter a number (up to 16 numbers). 3. Press The change is saved. Save. Saved Memory Key 2398 6.16 Speed Dial/Xfer A Speeddial key allows you to use one key to dial a frequently dialed number. An Xfer key allows you to transfer a call. The Speeddial/Xfer key combines the Speeddial and Xfer key's functionality together allowing you to transfer calls or use Speeddial with one key. The Speeddial/Xfer key has the following capabilities: 6.
6.18 Shared Call Appearance Call Retrieve Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a button on the secretary's phone. Calls can be transferred between two phones with the same extension button by simply putting the call on hold at one phone and picking it up on the other. Status LEDs flash in unison, allowing all people sharing the extension to see the status at a glance.
6.18.2 6.18.
6.18.4 6.18.
___________________________________________________________________________________________ CS AASTRA 6753i IP PHONE USER GUIDE CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
7 Callers List and Redial List 7.1 Callers List The Callers list is a stored log of your incoming calls. The 6731i IP Phone stores information for up to 200 incoming calls in the Callers list. By default, the Callers List key is key 4 on the top left of your phone. You can view, scroll through, and delete entries in the Callers List and dial directly from a displayed entry.
Step Action Result Dial from the Callers List: 1. From the selected entry: The number is automatically dialed. Lift the handset. Or Press the Speaker key. Or Press a line appearance key. Edit a number before you dial: The Callers List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix.
7.1.3 Missed Calls Indicator The 6731i displays the “ Missed Calls” in the idle state screen display. John Smith 2 Missed Calls Thurs Sep 1 10:34 As the number of missed calls increments, the phone numbers associated with the calls are stored in the Callers List When you review the calls in the Callers List, the number of missed calls is cleared from the idle screen display. 7.1.3.1 View Missed Calls Step Action Result 1. Go into the Callers List. The Callers List menu displays. 2.
7.2 Redial 7.2.1 Last Number Redial You can redial the last number you dialed using the Redial key. Step Action Result 1. Lift the handset. 2. Press the Redial key 2 times. The last number you dialed displays on the screen and is automatically dialed. Or Press the Redial key 1 time. Press the Dial key 1 time. Or 7.2.1.1 Dial the Last Number Redial feature access code. Redial List There are 100 entries in the Redial List.
Delete an Entry in the Redial List: 1. Find the entry to delete. 2. Press the Delete key. 3. Press the Delete key again. DELETE again to erase this item The entry is deleted with no confirmation message. ___________________________________________________________________________________________ CS AASTRA 6753i IP PHONE USER GUIDE CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
___________________________________________________________________________________________ CS AASTRA 6753i IP PHONE USER GUIDE CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
Appendix A – M670i Expansion Module The 6753i IP Phone offers the optional M670i Module that attaches to the right side of the phone to provide 36 additional keys. The keys support a variety of features including: Busy Lamp Fields (BLFs) (maximum of 50) Speeddial Shared Call Appearance Phone Lock The M670i provides 18 keys in each column (totaling 36 keys) on the keypad. Each key provides an LED for indicating call status. The M670i provides a paper label for convenient key labeling.
___________________________________________________________________________________________ CS AASTRA 6753i IP PHONE USER GUIDE CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
Appendix B – Clearspan Feature Access Codes Feature Access Codes (FACs) can be set up as Speed Dial numbers and assigned to keys, or dialed directly from the keypad. The following are the default feature access codes. If the codes are customized for your site, contact your system administrator for information. Because Clearspan features are available by license only, you may not have access to all of them.
Code Name Definition *15 Call Bridge Allows a Shared Call Appearance (SCA) location to initiate or join an SCA-Bridge, upon which the Application Server automatically selects an appropriate call appearance to bridge on.
Code Name Definition *67* Call Forwarding Busy Interrogation Allows the user to get the current status and destination of the Call Forwarding Busy service. The status is active or inactive and the destination is voice mail or the current forwarding number. *40 Call Forwarding Busy To Voice Mail Activation Redirects incoming phone calls to voice mail when his user is on the phone. #40 Call Forwarding Busy To Voice Mail Deactivation Deactivates the Call Forwarding Busy To Voice Mail service.
Code Name Definition #76 Call Forwarding Selective Activation The Selective Call Forwarding service can be activated only if the service is configured with the following minimum requirements: The Default Call Forward to phone number/SIP URI is configured. At least one selective criterion is configured and active. #77 Call Forwarding Selective Deactivation Deactivates the Call Forwarding Selective service. After the service has been deactivated, no criteria are used when a call is being redirected.
Code Name Definition *99 Clear Voice Message Waiting Indicator Clears the audible (and visible for some devices) message waiting indicator on the user’s phone. *33* Communication Barring UserControl Activation Activates the user’s current communication barring profile. #33* Communication Barring UserControl Deactivation Deactivates the user’s current communication barring profile.
Code Name Definition #82 Initiate Silent Monitoring A supervisor can use this code to silently listen in on a call handled by an agent that they are monitoring. This feature access code is available to supervisors with the Call Center Monitoring service assigned. *66 Last Number Redial Dials the most recently dialed phone number called from the user’s extension. *96 Legacy Automatic Callback Invocation Allows users to camp on a busy called party.
Code Name Definition *71 Per Call Account Code Charges a call to an account code assigned to the user. *50 Push to Talk Provides an intercom-like functionality where the user can call another party and be instantly connected. *75 Speed Dial 100 Calls the two-digit speed dial number. *74 Speed Dial 8 Calls the two to nine-digit speed dial number. *47 Sustained Authorization Code Activation (calls unlocking) Unlocks user’s calls.
___________________________________________________________________________________________ CS AASTRA 6753i IP PHONE USER GUIDE CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
Appendix C - Troubleshooting The following are common problems associated with the phone and possible solutions. Problem Possible Solution(s) Network Disconnected message The Network Disconnected prompt appears on the display and the telephone status lamp turns on if phone is not properly connected to the network. The phone also displays the default time and date of 12:00 am Jan 1st, 2005 or the equivalent. Check that the cables are tightly connected to the phone and to the wall jack.
Problem Possible Solution(s) How do I change my User Password? This setting is in the Options list. See Password in Appendix A. Why does my phone display the “No Service” message? The phone displays the “No Service” message if the SIP settings have not been set up correctly. You can still use the phone but it is not registered with the Registrar. For more information about registering your phone, see your system administrator. How do I restart the IP phone? This setting is in the Options list.
Index 6 6753i IP phone ................................................................ 15 features ....................................................................... 15 A administrator menu ................................................... 29, 43 automatic callback .......................................................... 24 automatic hold ................................................................. 50 B barge-in ...........................................................................
live dialpad................................................................. 29, 35 lock phone ....................................................................... 44 M speed dial edit ....................................................... 29, 34 time and date......................................................... 29, 37 tones ............................................................................ 29 R M670i Expansion Module ............................................... 23 M760i ..........
V visual message waiting ................................................... 81 volume handset ....................................................................... 27 headset ....................................................................... 27 ringer ........................................................................... 27 speaker........................................................................ 27 Volume key ................................................................
___________________________________________________________________________________________ CS AASTRA 6753i IP PHONE USER GUIDE CLEARSPAN® IS A REGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
