53i IP Phone User Guide Release 2.
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2007 Aastra Telecom. www.aastra.com All Rights Reserved.
Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Table of Contents Software License Agreement.....................................................................iii About This Guide .........................................................................................1 Documentation.............................................................................................1 Introduction ..................................................................................................1 Phone Features ...................................................
Table of Contents Table of Contents Receiving Calls ..........................................................................................45 Answering an Incoming Call ................................................ 45 Sending an Incoming Call to Voicemail............................... 45 Handling Calls ............................................................................................46 Placing a Call on Hold .......................................................... 46 Transferring Calls..
About This Guide This guide explains how to use your new 53i phone. Not all features listed are available by default. Contact your system administrator to find out which features and services are available on your system. Your system administrator also has the ability to customize some features on this phone. Documentation • Aastra 53i IP Installation Guide – installation and set-up instructions, general features and functions, and basic options list customization.
Introduction Requirements • SIP-based IP PBX system or network installed and running with a SIP account created for the 53i phone. • Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS). • 802.
Getting Started The 53i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 53i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The phone displays the following startup screens.
Getting Started When the configuration update is complete, the phone displays the following screens. Network DSP SIP Done Idle Screens Idle Screen 1 When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen: 1 John Burns 9054550055 Sat Jun 8 2:55pm The Idle State screen lists your name (SIP screen name), extension (or phone number), and day, date, and time.
Idle Screen 2 The second display line displays the following temporary messages if the event occurs: • • • • • No Service DHCP Failed Restarting...... New IP Obtained Network Disconnected/Connected Note: Since the "Network Disconnected/Connected" display on two lines, the date and time does not show if this event displays.
Getting Started 1 Call held 03:05 For on-hold calls, the timer displays as running and the Line and main LEDs flash. When a call is muted, the icon displays as follows. 1 John Burns 9054550055 03:00 For muted calls, the handsfree LED flashes and the Mute key LED is ON. Note: You can use the left and right arrow keys to display the idle or connected screens on other lines. Conference State Screens. . . When you use the Conference key to initiate a conference call, the following screen displays.
If changes have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see "Restarting your phone" on page 39. For more information about connecting your phone, refer to the Aastra 53i Installation Guide under the section "Connecting to the Network and to Power". Check with your system administrator for assistance.
Getting Started Phone Options via the IP Phone UI You can access specific options for the 53i IP phone using the phone’s user interface (UI) via the keypad. Pressing the Option button a list of configurable options. gives you These options allow you to customize your phone settings. 1 Language 2 Time and Date 1 Time Server 2 Set Time 3 Time Format 4 Set Date 5 Date Format 6 Time Zone 7 Daylight Savings 3 Tones 1 Set Ring Tone 2 Tone Set 4 Clear Msg. Wtg.
2. To go to an Option, use and to scroll through the list, or press the number corresponding to the Option. 3. Press the Show softkey, the button, or press the digit number of the corresponding option to select an option. 4. Use the softkeys to change a selected option. 5. Press the Set button to save the change. 6. Press the button, the button, or the N button at any time to exit without saving changes.
Getting Started Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can also customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. Finding Your Phone’s IP Address IP Phone UI 1. Press the button on the phone to enter the Option List. 2. Use the key to scroll down the list of options and select "Phone Status". Press the key to display the Phone Status selections.
Using the Aastra Web UI Aastra Web UI 1. Open your web browser and enter the phone’s IP address or host name into the address field. If the browser is using HTTP, the following redirect screen displays, followed by the “Security Alert” window. This process redirects HTTP to use HTTPS for a more secure connection.. 3. At the prompt, enter your username and password and click . The Network Status window displays for the IP phone you are accessing.
Getting Started The Network Status window displays for the IP phone you are accessing. 4. You can logout of the Aastra Web UI at any time by clicking Log Off. The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone. The information in the Network Status window is read-only.
User Password This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password you will need to: using the IP Phone UI, use that new password to log into the Aastra Web UI. using the Aastra Web UI, use that new password when changing the user password via the IP Phone UI.
User Password 2. In the "Current Password" field, enter the current user password. Note: By default, the user name is “user” (all lowercase) and the password field is left blank. 3. In the "New Password" field, enter the new user password. 4. In the "Password Confirm" field, enter the new user password again. 5. Click to save your changes.
Using Your Phone The following sections describe the various 53i phone key functions, and how they help you make and manage your calls and caller information. Key Panel The following table identifies the keys on the key panel of your 53i IP phone that you can use for handling calls. Keys Key Description Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Hold key - Places an active call on hold.
Using Your Phone Keys Key Description Line/Call Appearance key - Connects you to a line or call. The Aastra 53i IP phone supports up to 3 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone. Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).
Keys Key Description • Programmable keys - 6 Top Keys: programmable hard keys (up to 6 programmable functions). The following are the default functions for the programmable keys on the 53i IP phone: 1 - SAVE 2 - DELETE 3 - DIRECTORY 4 - CALLERS LIST 5 - TRANSFER 6 - CONFERENCE Allows you to save numbers and/or names to the Directory. Using this key, you enter the number, name, and line (or speeddial key) to record in the Directory List.
Using Your Phone Multiple Line and Call Appearances The 53i has 3 hard line/call appearance buttons each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call.
Programmable Keys There are 6 programmable keys on the 53i phone located to the left of the paper label. Save Key Delete Key Directory Callers List Transfer Conference Programmable Keys You can set the programmable keys with any of the functions in the following table. Programmable Key Function Description Indicates no setting for programmable key. Line Indicates softkey is configured for line use. Speeddial Indicates programmable key is configured for speeddial use.
Programmable Keys Programmable Key Function Description Sprecode Indicates programmable key is configured to automatically activate specific services offered by the server. For example, if the sprecode value of *82 is configured, then by pressing the Sprecode softkey, *82 automatically activates a service provided by the server. Contact your system administrator for available services. Park Indicates programmable key is configured to park incoming calls when pressed.
Setting a Line Key You can set a programmable key as an additional line on the 53i. The programmable key acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, see "Multiple Line and Call Appearances" on page 18. You can use the Aastra Web UI only to set a programmable key as a line. Aastra Web UI Use the following procedure to set a programmable key to function as a line. 1. Click on Operation->Programmable Keys. 2.
Programmable Keys Setting a Speeddial Key The speeddial function can be set using the IP Phone UI or the Aastra Web UI. You can save up to 7 speed dial numbers and names on the 53i. These can be programmed to dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail. Use the following procedures to set speeddial on the 53i IP phone. Entering a Name/Number for Speeddial Key IP Phone UI To enter a number and name in a programmable key: 1.
6. Press the Save key to finish. Saved Memory key 5553491234 Aastra Web UI 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 6". 3. In the "Hard Key" field, select speeddial to apply to the programmable key. 5. In the "Line" field, select a line for which to apply this programmable hard key. Valid values are 1 through 9. 6. Click to save your changes. 7. Click on Operation->Reset. 8. In the "Restart Phone" field click to restart the IP phone.
Programmable Keys Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial key IP Phone UI Use the following procedure to save an entry from your Directory List, Callers List, or Redial List on the IP phone. Save Key Directory List Key Callers List Key Redial List Key 1. Press the Directory List, Callers List, or Redial List key. From the Callers List or Redial List, scroll through the list to find the name and number that you wish to save to your speed dial. 2. Press the Save key. 3.
Setting a "Do Not Disturb" (DND) Key The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF. Note: You can configure DND using the Aastra Web UI only. If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your system administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set.
Programmable Keys Setting a "Busy Lamp Field" (BLF) Key The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone. Note: The BLF setting is applicable to the Asterisk server only. Example A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use (busy or idle).
Setting a "BLF List Key" (For use with the BroadSoft Broadworks Rel 13 or higher platform only) The BLF\List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal. Note: Your system administrator must have BLF List enabled on the BroadWorks Server. Contact your system administrator for more information.
Programmable Keys 5. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, my53i-blf-list@as.broadworks.com. Note: Contact your System Administrator for the BLF List URI. 6. Click to save your changes. 7. Click on Operation->Reset. 8. In the "Restart Phone" field click 28 Model 53i IP Phone User Guide to restart the IP phone.
Setting a "Flash Key" You can set a programmable key to generate a flash event when it is pressed on the 53i. You do this by setting the programmable key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Aastra Web UI 1. Click on Operation->Programmable Keys. 2. Select a "Key 1" through "Key 6". 3. In the "Hard Key" field, select flash. 4. Click to save your changes. 5. Click on Operation->Reset. 6.
Programmable Keys Setting an "XML" Key The 53i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your system administrator can create customized XML menu services and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. Note: You can configure XML using the Aastra Web UI only.
Accessing the XML Service After an XML application(s) have been saved to your IP phone, and after a programmable key has been configured to access the XML application(s), the customized service is ready for you to use. IP Phone UI 1. Press the programmable key configured for XML on the 53i phone. A "Custom Features" screen displays or the title you specified. 2. Use the and to scroll through the customized features. 3.
Programmable Keys Setting Sprecode Keys You can set a programmable key to automatically activate specific services offered by the server. For example, if the sprecode value of *82 is configured, then by pressing the Sprecode softkey, *82 automatically activates a service provided by the server. Contact your system administrator for information about available services. Aastra Web UI Use the following procedure to configure a sprecode softkey on the 53i phone. 1. Click on Operation->Programmable Keys. 2.
Setting Park/Pickup Keys The 53i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ PBX servers.
Programmable Keys Configuring Park/Pickup Aastra Web UI Use the following procedure to configure park/pickup on the 53i phone. 1. Click on Operation->Programmable Keys. 2. Select two keys from "Key 1" through "Key 6". 3. In the "Hard Key" field, select Park for the first key. For the second key, select Pickup. 4. In the "Value" fields, enter the appropriate values based on the server in your network.
Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Park a Call 1. While on a live call, press the "Park" softkey. 2. Perform the following for your specific server: For Asterisk Server - Server announces the extension number where the call has been parked. Once the call is parked, press the Nkey to complete parking.
Programmable Keys Editing a Programmable Key You can edit a programmable key from the IP phone UI or the Aastra Web UI. IP Phone UI Use the following procedure to edit a programmable key from the IP phone UI. Use the following illustration for reference. Save Key Programmable Keys 1. Press the Save key. The screen displays "Save to?" Save to? 2. Select a Programmable Key you want to save to. Note: Save a new number to the appropriate programmable key. This overwrites the previous entry. 3.
5. At the "Enter Name" prompt, use the dial pad keys to select the letters. Continue to press the number key to access the next letter for that key (i.e. press 2 three times to access C). Press to move to the next space, or wait a moment and the cursor automatically advances. To insert a space between letters, press . To backspace and erase a mistake, press or the Delete key. You can save up to 16 letters and numbers on each programmable key entry. Enter Name > John Smith 6. Press the Save key to finish.
Programmable Keys Deleting a Programmable Key Aastra Web UI Use the following procedure to delete a programmable key function using the Aastra Web UI. 1. Click on Operation->Programmable Keys. 2. For "Key 1" through "Key 6", select none from the "Hard Key" field. 3. Click to save your changes. 4. Click on Operation->Reset. 5. In the "Restart Phone" field click to restart the IP phone. The programmable function is deleted from the IP phone memory.
Restarting your phone You may want to restart your phone to check for updates for your phone on the server. You may occasionally need to restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been asked to do so by your system administrator, or should you experience any unexpected behavior. IP Phone UI 1. Press the button on the phone to enter the Options List. 2.
Making Calls Making Calls This section describes ways to make calls on your 53i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing or • pressing a line/call appearance button. At the dial tone, enter the number you wish to call.
When handsfree is on, the speaker light turns on. Using a Headset The 53i accepts headsets through the modular RJ9 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Note: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset. Advanced Volume Controls for the Headset Mic On the 53i, there are 3 options for the headset microphone volume.
Making Calls Incoming Intercom Calls On the 53i, you can receive incoming intercom calls only. By default, the microphone for an incoming intercom call is OFF, and the automatic answer for an intercom call is ON. Using the Aastra Web UI, you can enable (turn ON) or disable (turn OFF) the microphone or automatic answering (auto-answer) on the IP phone for incoming intercom calls. If auto-answer is enabled on the IP phone, the phone plays a tone to alert the user before answering the intercom call.
The "Microphone Mute" field is enabled by default (turned OFF). The "Auto-Answer" field is enabled by default (turned ON). 2. To disable the "Microphone Mute" field (turn ON), uncheck the check box. 3. To disable the "Auto-Answer" field (turn OFF), uncheck the check box. 4. Click to save your changes. 5. Click on Operation->Reset. 6. In the "Restart Phone" field click to restart the IP phone. Redial IP Phone UI • Press to dial the most recent number you dialed from the phone.
Making Calls Deleting from the Redial List Note: You cannot delete individual entries in the Redial List. IP Phone UI To Delete All Items 1. Press . 2. Press the Delete Key, then press the Delete Key again at the prompt to erase all items. DELETE again to erase all items Redial List is empty Mute IP Phone UI Press the button at any time to mute handset, headset or handsfree. The speaker light will flash slowly and you can hear the caller, but they cannot hear you.
Receiving Calls When a call is ringing at your extension, you see the "Inbound Call" Screen. The line/call appearance light flashes quickly for the incoming call. Laflamme & Assoc 555-1234 Answering an Incoming Call IP Phone UI To answer the call • For handsfree operation, press or the line/call appearance but- ton for the incoming call. • Press for handsfree or headset operation.
Handling Calls Handling Calls When you are connected to a call, you can use the hard keys or programmable keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold When you place a call on hold, only your phone can retrieve the call. IP Phone UI To place a call on hold 1. Connect to the call (if not already connected). 2. Press the Hold key.
Retrieving a Held Call If you have more than 1 call on hold, you can scroll through the held call information by pressing 3 and 4 navigation keys. To reconnect to a call press the line/call appearance button where that call is being held. If you press the call/line appearance button again, you will disconnect from the call. Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call.
Handling Calls 3. Enter the extension number of the person you wish to transfer the call to, or dial the outside number of the person you wish to transfer the call to. Note: To complete a "blind" transfer, press the Transfer Key again before the phone begins dialing. To complete a consultive transfer, remain on the line to speak with the party, before pressing the Transfer Key again. To cancel the transfer, select Cancel on the display screen.
5. To add the new party to the conference, press the Conference key again. 6. To drop a party from the conference, press the Conference key once more. Note: You can use to scroll through and see the numbers and names (if available) of the parties in the conference call. 7. To exit the conference leaving the other two parties connected, disconnect by placing the handset back on-hook or by pressing N. To conference two calls you are already connected to IP Phone UI 1.
Managing Calls Managing Calls The 53i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. Directory List The Directory List is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into the 53i Directory by adding them manually, or by saving the number and name from other lists stored on your phone. Each entry can contain a maximum of 16 letters and numbers.
3. To search for an entry by name, press the dial pad number corresponding to the first letter of the name (for example, press 7 for the letter P). Continue to press the dial pad number to access other letters on the same key (for example, press 7 three times for ‘Ron’). If there are multiple entries under the same letter, you can use to scroll through the list, or continue to press the next letters of the name to find a better match. 4.
Managing Calls Saving from Callers and Redial List IP Phone UI Use the following procedure to save names/numbers from the Redial or Callers List to the Directory. Use the following illustration as a reference. Save Key Directory Key Callers List Key Redial List Button 1. Press the Callers List Key or the Redial List button ( ). From the Callers or Redial List, scroll through the list to find the name and number that you wish to save to your directory. 2. Press the Save key. 3. Press the Directory Key.
Entering a New Number and Name into the Directory IP Phone UI Use the following procedure to enter a new number and name into the Directory. Use the following illustration as a reference. Save Key Delete Key Directory Key 1. Press the Save Key. At the "Save to?" prompt, press the Directory Key. 2. Use the dial pad key to enter the number. NOTE: To add a one second pause during number editing press N. 3. Press the Save Key. At the "Enter Name" prompt, use the dial pad to select the letters.
Managing Calls Editing in Directory IP Phone UI Use the following procedure to edit a listing in your Directory. Use the following illustration as a reference. Save Key Directory Key 1. Press the Directory Key. 2. Access the entry you want to edit by pressing the first letter of the name on the dial pad, and to scroll through the list. 3. To begin editing press .
Deleting Items from Directory You can delete individual items from your Directory, or you can delete all items in the Directory. IP Phone UI Use the following procedure to delete an individual item from the Directory. Use the following illustration as a reference. Delete Key Directory Key 1. Press the Directory Key. 2. Press to find the item you want to delete. 3. Press the Delete Key. 4. Press the Delete Key again at the prompt to erase the item.
Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 53i telephone stores information on up to 200 incoming calls in the Callers list. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you. When the Callers list is full, the oldest call records are deleted to accommodate the information of new callers.
You can use any spreadsheet application to open the file for viewing. The following is an example of a Callers List in a spreadsheet application. This file displays the name, phone number, and the line that the call came in on. Accessing the Callers List IP Phone UI Use the following procedure to access the Callers List. Use the following illustration as a reference. Callers List Key 1. Press the Callers List Key. Press to move through the Callers list.
Managing Calls In the Callers List, if a dial pad key is pressed when a number and/or a name is displayed, the cursor will automatically add the digit at the left side of the number to enable the entry of the prefix. 007 N John Burns 9054550055 Jun 8 2:55pm IP Phone UI Use the following procedure to edit the Callers List. Use the following illustration as a reference. Callers List Key Handsfree Button 1. Press the Callers List Key. 2. Press to find the entry you want to edit.
Deleting from the Callers List You can delete individual items from the Callers List, or you can delete all items in the Callers List.. IP Phone UI Use the following procedure to delete an individual item from the Callers List. Use the following illustration as a reference. Delete Key Callers List Key 1. Press the Callers List Key. 2. Press to find the item you want to delete. 3. Press the Delete Key. 4. Press the Delete Key again at the prompt to erase the item. IP Phone UI 1.
Managing Calls Downloading the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI. Aastra Web UI 1. Click on Operation->Directory. 2. In the Callers List field, click on A File Download message displays. . 3. Click OK. 4. Enter the location on your computer where you want to download the Callers List and click SAVE. The callerslist.csv file downloads to your computer. 5. Use a spreadsheet application to open and view the Callers List.
Call Forwarding The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination. The phone sends the SIP message to the SIP proxy, which then forwards the call to the assigned destination. Call forwarding is disabled by default. You can enable call forwarding on a global basis or on an individual line-basis, for each line.
Managing Calls Setting Call Forwarding Use the following procedure to set global call forwarding. For Global Call Forward Settings IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Call Forward and press 3. Select Cfwd Number and press . . 4. Enter the number destination for which you want your incoming calls to be forwarded and press . Note: If you leave the "Number" field blank, call forwarding is disabled. 5. Press to scroll to Cfwd Mode and press . 6.
Aastra Web UI 1. Click on Basic Settings->Call Forward. 2. In the "Mode" field, select the mode you want to set on your phone. Note: To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the phone number in the "Number" field. 3. In the "Number" field, enter the call forward number for which you want your calls to be call forwarded. 4. In the "Number of Rings" field, enter the number of rings you want to set before the call is forwarded. Valid values are 1 to 9. 5.
Managing Calls For Per-Line Call Forward Settings Aastra Web UI 1. Click on Basic Settings->Call Forward. 2. Select a line to set Call Forwarding on. 3. In the "Mode" field, select the mode you want to set on this line. Note: To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the phone number in the "Forward Number" field. Note: To force a line to use the global settings, set the "Mode" field to Global. 4.
Additional Features This section describes additional features you can use on the 53i phone. Star Codes All of the main call handling and extension management features for your system can be set up as speed dials on softkeys on your phone. Contact your system administrator for more information. If these have not been set up, you can dial any star code commands on the 53i phone the same way you would on a regular telephone.
Additional Features Display DTMF Digits A feature on the IP phones allows users to enable or disable DTMF (dualtone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a softkey or programmable key. DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys. This is also known as “touchtone” dialing. Each key you press on your phone generates two tones of specific frequencies.
Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone. 1. Click on Basic Settings->Preferences->General. 2. Stuttered dial tone is enabled by default. If required, disable the "Stuttered Dial Tone" field by unchecking the check box. 3.
Additional Features Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone. 1. Click on Basic Settings->Preferences->General. 2. A call waiting tone is enabled by default.
Incoming Intercom Calls and Auto-Answer A feature on the 53i IP phone allows you to set intercom settings and automatic answering for incoming intercom calls. On incoming intercom calls, you can enable (turn ON) or disable (turn OFF) the microphone on the IP phone. You can also enable or disable “Auto-Answer” and “Play Warning Tone” for incoming intercom calls. If “Auto-Answer” is enabled, the phone automatically answers an incoming intercom call.
Additional Features 6. Click on Operation->Reset. 7. In the "Restart Phone" field click to restart the IP phone. Using Redial Key for “Last Number Redial” The IP phone has an enhanced redial user interface that allows a user to quickly redial the last number that was dialed out from the phone. You can: • Press the REDIAL button twice to redial the last number dialed.
Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones on a global or per-line basis. The following table identifies the valid settings and default values for each type of configuration method.
Additional Features Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country.
Aastra Web UI 1. Click on Basic Settings->Preferences->Ring Tones. 2. In the "Ring Tones" section, select a country from the "Tone Set" field. 3. Select a value from the "Global Ring Tone" field. Note: See the Ring Tone Settings Table on page 71 for valid values. For per-line configuration: 4. In the "Ring Tone" section, select a line for which you want to set ring tone. 5. Select a value from the "LineN" field. Note: See the Ring Tone Settings Table on page 71 for valid values. 6.
Additional Features Time and Date On the IP phones, you can configure the following: • • • • Time and date Time and date format Time zone Daylight savings time Note: You can set all the above features on the IP Phone UI. However, only the Time and Date Formats can be set using the Aastra Web UI. Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone. IP Phone UI Set Time and Time Format 1. Press on the phone to enter the Options List. 2.
Note: The default Date Format is WWW MMM DD (Day of Week, Month, Day) 6. Press Done to save the Date Format. Set Time Zone 1. Select Time Zone. 2. Press * to display a list of Time Zone options. 3. Select a Time Zone from the list of options. For valid time zone values, see Appendix B. Note: The default Time Zone is US-Eastern. 4. Press Done to save the Time Zone you selected. Daylight Savings Time 1. Select Daylight Savings. 2. Select a Daylight Savings time from the list of options.
Additional Features Aastra Web UI 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: 12h (12 hour format) (default) 24h (24 hour format) Note: The time displays on the phone’s idle screen in the format you select for this field. 3. In the “Date Format” field, select the date format you want to use on your phone.
• MMM DD Note: The date displays on the phone’s idle screen in the format you select. 4. Click to save your settings. 5. Click on Operation->Reset. 6. In the "Restart Phone" field click to restart the IP phone.
Additional Features Locking and Unlocking the Phone You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP Phone UI or the Aastra Web UI. In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the “Reset” button in the “Reset User Password” field displays a screen that allows you to enter and save a new user password. • Set an emergency dial plan.
Aastra Web UI 1. Click on Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click . The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click . The phone unlocks dynamically and displays the following message: "Phone is unlocked". Resetting a User Password You can reset a user password using the Aastra Web UI only.
Additional Features 1. Click on Operation->Phone Lock. 2. In the "Reset User Password" field, click The following screen displays. . 3. In the "Current Password" field, leave this blank. 4. In the "New Password" field, enter a new password. 5. In the "Password Confirm" field, re-enter your new user password. 6. Click to save your settings.
The following table describes the default emergency numbers on the IP phones. Emergency Number Description 911 A United States emergency number 999 A United Kingdom emergency number 112 An international emergency telephone number for GSM mobile phone networks. In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones. 110 A police and/or fire emergency number in Asia, Europe, Middle East, and South America.
Language Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
Aastra Web UI Note: You must have the language pack(s) already loaded to your phone in order to use them. For more information about loading language packs, see your System Administrator. 1. Click on Basic Settings->Preferences->Language Settings. Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed or removed. 3.
Troubleshooting Solutions Troubleshooting Solutions Why is my display blank? Ensure that power is being provided to your phone. Make sure your phone is plugged into a power source. Why is my speakerphone not working? If you press the button and the speaker light flashes and you do not hear dial tone through the speaker phone, the Set Audio option in the phone’s Options list has been set up for headset use.
How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select User Password and press . . 3. Enter the current user password and press 4. Enter the new user password and press . 5. Re-enter the new user password and press . A message, "Password Changed" displays on the screen.
Troubleshooting Solutions How do I restart the IP phone? IP Phone UI 1. Press the 2. Use the press the button on the phone to enter the Option List. key to scroll down the list of options to Phone Status and key to select. 3. Press the key to scroll to the Restart Phone option. 4. Press the key to confirm and restart the phone. If you do not wish to restart your phone, press the key to cancel. Note: Your phone will be out of service temporarily during the restart and downloading process.
Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone.
Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo CET CET AST AST EE-Tallinn ES-Madrid ES-Canary EET CET WET FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris EE
Time Zone Code HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince HU-Budapest HKS CST CET EST CET IE-Dublin IS-Reykjavik IT-Rome GMT GMT CET JM-Jamaica JP-Tokyo EST JST KY-Cayman EST LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana CET EET CET AST AST CET CST CST CST CST MST MST MST PST NI-Managua NL-
Appendix A - Time Zone Codes Time Zone Name Time Zone Code RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr EET EET MSK SAM YEK OMS NOV KRA IRK YAK VLA SAK MAG PET ANA SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador CET SGT CET CET CET SRT CST TR-Istanbul TT-Port of Spain TW-Taipei EET AST CST UA-Kiev US-Eastern US-C
Index Numerics H 53i headset, using 41 star codes for 65 A Aastra Web UI basic settings description 12 operation description 12 status description 12 about this guide 1 auto-answer, enabling/disabling 42 B BLF list 27, 29 BLF, setting 26 C call forwarding 61 configuring 62 call waiting tone 68 callers list 56 downloading to phone 60 calls, ending 49 calls, handling 46 calls, making 40 calls, managing 50 calls, placing on hold 46 calls, receiving 45 calls, transferring 47 conference calls 48 D delete
Index Index T troubleshooting solutions 84 How do I change my user password? 85 How do I find the IP address of my phone? 84 How do I restart the IP phone? 86 Why can’t I get a dial tone? 84 Why does my phone display "bad encrypted config"? 85 Why doesn’t my phone ring? 84 Why is my display blank? 84 Why is my speakerphone not working? 84 Why is the light not coming on with a new Voice Mail Message? 84 U user password 13 using the 53i 15 V voicemail 45 W warranty, limited 87 X XML service 30 Index-2
If you’ve read this owner’s manual and consulted the Troubleshooting section and still have problems, please visit our website at www.aastra.com or call 1-800-574-1611 for technical assistance. © Aastra Telecom Inc.
