Aastra Business Communication Solution Aastra 5370/5370ip User’s Guide Supported platforms: Aastra 415 Aastra 430 Aastra 470 This user's guide describes the functions, the configuration, and the use of the Aastra 5370/5370ip. eud-1281/1.0 – R1.0 – 12.
Operating and display elements Operating elements 5 1 67 2 16 16 17 17 8 9 10 11 12 13 14 15 [a] 19 3 16 17 4 1 Display • In the upper area: status display with symbols. • In the middle area: current displays on the telephone traffic. • In the lower area: display of the available Foxkey functions. 2 Indicator LED • Left LED flashes: Call. • Right LED is lit: Voice mail, message, or callback. 3 Key block Enters digits or letters.
Operating and display elements 6 Foxkey Executes displayed function using the key. Foxkeys can be freely configured. 7 Correction key Deletes the last character or goes back one step in the menu. 8 Absence key with LED Preconfigured as presence menu. The Absence key can be configured as a function key or digit key. 9 Phone book key Opens phone books. 10 Redial key Selects the phone numbers last dialled. 11 Microphone key Hands-free or handset microphone off / on.
Operating and display elements 16 Configurable keys/Line keys with LED (incl. Aastra M530/Aastra M535 expansion key module) Freely configurable as number, function or Team key: • Number key with two storage locations: Press once for first call number, presse twice for second call number (only Aastra M530). • Function key: Activate / deactivate function. • Team key: Call or pick up a call. Announcement to a team partner (press twice). If preconfigured as a Line key: Set up or answer call via line.
Operating and display elements Status information Hi-Q™ during a call (enhanced audio quality) (only Aastra 5370ip) Data and voice encryption (only Aastra 5370ip) Call parked Retrieve parked call (Foxkey) Activate discreet ringing Melody deactivated Microphone deactivated Loudspeaker/hands-free mode activated Headset mode activated Telephone barred Phone book Business number Private number Mobile number Presence state Available (default) Absent Meeting Busy Not available Display symbols Aa
Product information Product information Safety information Failure to observe this information can be hazardous and infringe existing laws. Connections Always plug the phone cable connectors into the appropriate sockets. Do not modify the connections in any way. Mains power Use the original power supply only. Connect the power supply only to power sources that conform to the indications on the power supply. The device will be inoperable when mains power of the communications system fails.
Product information User information Document portal: www.aastra.com/docfinder © The information, graphics and layouts featured in the user information are subject to copyright and may not be duplicated, presented or processed without the written consent of Aastra Telecom Schweiz AG. Your product is supplied with a Quick User’s Guide, safety information and, where applicable, with other product-specific information.
Product information Purpose and function This product is part of the Aastra 400 communication solution. Aastra 400 is an open, modular and comprehensive communication solution for the business sector with several communication servers of different output and expansion capacity, a comprehensive telephone portfolio and a multitude of expansions.
Product information Protection against listening in and recording The Aastra 400 communication solution comprises features which allow calls to be monitored and recorded without the call parties noticing. Please note that these features can only be used in compliance with national data protection provisions. Exclusion of Liability All parts and components of the Aastra 400 communication solution are manufactured in accordance with ISO 9001 quality guidelines.
Content Operating and display elements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Product information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Dialling and phoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation and first-time operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Equipment provided . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Setting up and mounting the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dialling and phoning The following sections explain how to make phone calls simply and the functions your phone offers you whenever you receive a call. Answering calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 12 eud-1281/1.0 – R1.0 – 12.
Dialling and phoning Answering calls This section explains the procedure for answering a call. Answering a call Your phone is ringing and the indicator LED is flashing. To answer the call, proceed as follows. Pick up the handset. Note: If the caller's phone number is received, it is shown on the display. If the phone number is stored in the private phone book or in the system, the display also shows the corresponding name. Hands-free operation: Press the Call key or Loudspeaker key.
Dialling and phoning Ending a call You want to end the call. After the call the call duration is indicated. Call charges are also displayed after any external call which you initiated, provided your provider supports this function. Put the handset on-hook. Ending a call in hands-free mode: Press the End key or Loudspeaker key. Notes: • To disconnect the call, simply replace the handset. • To find out how to make phone calls with the headset, refer to the Chapter "Using a headset", page 18.
Dialling and phoning Making calls This section explains the different ways you can make a call with your phone. Dialling with the phone number You want to call someone and key in that person's phone number. With call preparation you can enter a phone number without it being dialled automatically, so you have time to check the number and, if necessary, correct it. The number is not dialled until you go off-hook, for example by picking up the handset.
Dialling and phoning Dialling with redial You want to call a person you have already called. In the last-number redial list your phone automatically stores the phone numbers of the persons you have already called, complete with their names, where available. You can now call the person in question using this last-number redial list. The last-number redial list has a maximum of 10 entries. Press the Redial key. ➔Redial list is displayed.
Dialling and phoning Using your phone in hands-free mode You want other people to join the conversation or to have your hands free while making the call. The hands-free mode function activates the loudspeaker and the microphone. During a call: Press the Loudspeaker key. ➔Open listening is now activated, is displayed. Put the handset on-hook. ➔The hands-free mode is now activated, is displayed. Notes: • Make sure the hands-free microphone is not obstructed.
Dialling and phoning Using a headset To make a phone call with the headset. If you answer a call in headset mode using the Call key or Loudspeaker key, the call is provided on the headset. Alternatively you can also answer the call by picking up the handset. Your phone is ringing and the indicator LED is flashing. To answer the call, proceed as follows: Press the Call key or Loudspeaker key. ➔The call is provided on your headset.
Using the display and operating elements The following sections explain how to operate your phone quickly and simply. Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Input . . . . . . . . . . . . . . . . . . . . . . .
Using the display and operating elements Display Display symbols and display text New events such as a call in your absence, a new message or activated functions (e.g. Forwarding) are signalled on the display in the idle state by a symbol or a display text. You can then use the relevant Foxkey to call up the information. >> If more Foxkeys are available: Press the >> Foxkey. Retrieving detailed information: Press the right navigation key.
Using the display and operating elements Keys Using the Foxkey The Foxkey has variable functions. These functions are displayed above the key. Several contacts are stored under the broad Foxkey, which means you need to press the Foxkey precisely under the function you want. Press the Foxkey under the position where the display shows the function you want. Keep the Foxkey held down for a moment (about 2 seconds).
Using the display and operating elements Input Digit keys The characters are assigned to the digit keys as follows. Press the relevant digit key repeatedly until the character you want is displayed. -.?1!,:;’"¿¡ ABC2ÄÆÅÇ abc2äæåàç DEF3É def3éèê GHI4 ghi4ì JKL5 jkl5 MNO6ÑÖØ mno6ñöøò PQRS7 pqrs7ß TUV8Ü tuv8üù WXYZ9 wxyz9 +0 @*/()<=>%£$€¥ª&§ # Enters digits The digit keys are used to enter the digits 0 to 9.
Using the display and operating elements Switching between upper and lower case You want to switch between upper and lower case while making an input in text mode. Upper-case input is automatically activated when the first letter is entered. The text mode then automatically switches to lower-case input. You can use the Foxkey to switch manually between upper-case and lower-case input. a>A Switching between upper case and lower case in text mode: Press the a>A or A>a Foxkey.
Using the display and operating elements Menu-guided navigation Accessing the menu The phone is in standby mode: Menu Press the Menu Foxkey. ➔The first menu entry is displayed. Use the vertical navigation key to scroll through the menu entries. Select Press the Select Foxkey. ➔Accessing the displayed menu. Using the Navigation key You can retrieve a particular menu entry even more simply and efficiently using the navigation key.
Using the display and operating elements Other navigation possibilities c Scrolling back through the menu: Press the Correction key. Resetting activated features You can deactivate again all the activated functions (e.g. Forwarding, Barring). Menu Reset Press the navigation key up. ➔All the activated functions are now displayed. Or: Retrievable also via menu: Menu > Activated features. Reset the function in question. ➔The function is now deactivated.
Supplementary features The following sections explain the supplementary features provided by your phone for more efficient use. Making and answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Using functions while in a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Organising absences from the desk . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supplementary features Making and answering calls This section explains some convenient features provided by your phone for making a call. Dialling by name (Quickdial) You want to make a call by entering a name. With Quickdial you only need to press the digit keys for each letter once, even though each key is assigned several letters. An efficient algorithm provides quick search results.
Supplementary features Note: If the phone is unable to find a matching user, List empty will appear on the display. Pick up the handset. ➔The phone number displayed is dialled. Dialling from the phone book You want to search a user in one of the connected phone books. The surname and first name have to be separated by a space, for example "no s" for Noble Stephen. Ask your system administrator whether you should start with the surname or the first name.
Supplementary features Dialling from external phone books If you select Advanced search, you can search directly in the connected external phone books. This function is not available if no external phone book is connected. The surname, first name and town each have to be separated by a space, for example "no s so" for Noble Stephen in Solothurn. Ask your system administrator whether you should start with the surname or the first name. Press the phone book key.
Supplementary features Dialling from the call list of unanswered calls You want to call someone who has previously tried to reach you. Your phone automatically stores the phone number of this user in a call list and the display shows Missed calls. You can now call the person back using this call list. The call list of unanswered calls contains a maximum of 10 entries. Show Calling a user back: Press the Show Foxkey. ➔The display shows a list of the last unanswered calls.
Supplementary features Scroll through the list until the user you want is displayed. Pick up the handset. ➔The phone number displayed is dialled. Dialling with redial You want to call a person you have already called. In the last-number redial list your phone automatically stores the phone numbers of the persons you have already called, complete with their names, where available. You can now call the person in question using this last-number redial list.
Supplementary features Selecting with configurable Foxkey You want to call someone whose phone number is stored under a Foxkey. You can dial the person by pressing the corresponding position on the Foxkey. To find out how to configure a Foxkey, refer to the Chapter "Configuring keys", page 86. Press the configurated Foxkey. ➔The key’s allocated phone number is shown on the display. Pick up the handset. ➔The phone number displayed is dialled.
Supplementary features Requesting a callback You want to talk to a certain person. The person is busy or does not answer. You can make callback requests to both internal and external users. Not all providers support this function. If the called party is busy, you can activate an automatic callback. In this case, your phone will start ringing as soon as the party you are trying to reach goes on-hook. When you pick up the handset, the person you want to call is dialled directly.
Supplementary features To answer the callback request Someone has asked you to call back. You can tell this from the lit attention LED in the idle state. The display shows Callback requested. Call Delete To answer the callback request: Press the Call Foxkey. ➔The phone number is dialled. Clear callback: Press the Delete Foxkey. ➔Callback is deleted. Note: The callback can be changed via Menu > Activated features > Delete or Call as long as it was not answered or cancelled by the system.
Supplementary features Answering call waiting You are in a call and hear the call waiting tone. Another user is urgently trying to reach you. You can either answer, deflect or reject the call. Answer Answering the call: Press the Answer Foxkey. ➔The first call party is put on hold. You are now connected with the party who initiated the call waiting.
Supplementary features Starting an announcement You want to address internal users directly via their loudspeaker – where available – , without waiting for a reply (similar principle to that of an intercom system). Requirement: It is essential that the internal user has not barred his phone against announcement (for configuration see the Chapter "Activating protection against call types", page 81). Pick up the handset. Announcement Press the Announcement Foxkey.
Supplementary features Private call with PIN You want to make a private call on your phone or on a third-party phone. With the aid of your PIN you can use any phone to make an external call with your own personal settings, even if that phone is locked for external calls. The called party's display shows your personal phone number and not the number of the phone from which you are making your call. Any call charges incurred will be charged to you.
Supplementary features Using functions while in a call This section explains the different options provided by your phone while you are in a call. Enquiry call during a call You want to call someone else briefly without losing your current call partner. Then you want to resume your conversation with your original call partner. With the Enquiry call function you can call someone else in the middle of a call and put your original call partner on hold.
Supplementary features Brokering between an enquiry call party and your call partner You are talking with an enquiry call party and have your original call partner on hold. You want to be able to switch back and forth between the two. In an enquiry call you can use the brokering function to switch back and forth between an enquiry call party and the party on hold. Brokering is possible with both internal and external users. You can also broker between conference parties as a group and an enquiry call party.
Supplementary features Transferring a call partner You want to put your call partner through to someone else. With the Enquiry call function you can connect your call partner with someone else. You can connect internal and external users with one another. Enquiry call ☛ You are making/taking a call Press the Enquiry call Foxkey. Enter the phone number of the enquiry call party. ➔Enquiry call party is called; first call partner is on hold.
Supplementary features Parking a call partner You want to put your call partner on hold without using a phone line as a result. You can park your call partner locally and take back at each phone assigned to you. You can also allocate the Park function to a freely configurable key (see Chapter "Configuring keys", page 86). Park Press the Park Foxkey. ➔Your call partner is now parked locally; is displayed. Put the handset on-hook. [P] To retrieve a parked call party: Press the [P] Foxkey.
Supplementary features Organising absences from the desk This section explains the different options provided by your phone when you want to leave your desk. The Presence function lets you set your personal presence status quickly. It also tells you directly whether the user you want is reachable or absent without you having to call him. The information details depend on the type of telephone.
Supplementary features You can call up the presence of the user you want in the following situations (providing the user has a phone with presence profiles). • • • • when you call an internal user; in the phone book or in a call list; during dialling by name; via a Team key (only the busy status is indicated; on the Aastra M535 the corresponding presence symbol is indicated too). Notes: • You can only call up a user's presence if the user in question has a phone with presence profiles.
Supplementary features Forwarding calls (Call forwarding) You want to leave your desk. Calls for you are to be forwarded to a different destination (e.g. phone, voice mail, pager). With call forwarding you can forward incoming calls directly to a different destination. Notes: • A forwarding applies to all connected phones. • Only one forwarding variant at a time is possible. Menu Press the Menu Foxkey. Forwarding Scroll to Forwarding and press the Select Foxkey.
Supplementary features Forwarding a Call on No Reply (CFNR) You want calls that you receive on your phone to be forwarded to another destination. Both your own phone and the other destination will then start ringing. The system configuration determines whether or not there is a ringing delay at the other destination. Whoever goes off-hook first, answers the call. Depending on the system configuration, Call Forwarding on No Reply can also be activated when your phone is busy.
Supplementary features Forwarding to voice mail You cannot momentarily be reached on your phone. If you forward to your voice mail, a user can leave you a voice message. You can use the global greeting or your own greeting (see Chapter "Configuring voice mail", page 84). For further information on voice mail refer to the "User’s Guide Voice Mail Systems" on the Aastra document portal: www.aastra.com/docfinder. Notes: • A forwarding applies to all connected phones.
Supplementary features Forwarding to a message You cannot be reached on your phone. You want any internal user who calls you to get a text message. The user hears the busy tone and obtains a text message on his display. Requirement: The internal user must have a phone capable of receiving text messages. Users whose phone cannot receive text messages are put through to your phone or rerouted to a destination predefined within the system.
Supplementary features Locking your phone You need to leave your desk and want to ensure that no-one can alter your phone's settings, look at your private data, or make outside calls from your phone. You can lock your phone with a PIN consisting of two to ten digits. You can modify this via menu (see chapter "Changing the PIN", page 78) or with */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). Menu Press the Menu Foxkey.
Supplementary features Unlocking your phone You want to unlock your phone. You can use the PIN to unlock your phone. If you have forgotten your PIN, your system administrator can reset it to the default setting. Menu Press the Menu Foxkey. Activated features Scroll to Activated features and press the Select Foxkey. Select the barring you want and press the Reset Foxkey. ➔You are prompted to enter your PIN. ☛ Unlocked eud-1281/1.0 – R1.0 – 12.
Supplementary features Functions for special situations This section explains the different options provided by your phone to deal with special situations. Function selection for configurable key This section contains a list of all the functions you can store under a configurable key via the menu. Contact your system administrator for more information.
Supplementary features Function Description ACD (Automatic Call Distribution) The call routing of calls in the queue can be controlled using an ACD application. User group In the user group incoming and internal calls are routed to a group of internal destinations according to a preconfigured call distribution. Home alone If calls to a user group can only be answered by one user, the user in question can activate Home Alone on the user group.
Supplementary features Function Description Ring off With this function the phone rings only once. For further information refer to Chapter "Setting the ringing properties", page 74. Fast take (Pick up a Call) You can take an incoming call or an active call from another phone to your phone. Presence menu Menu for selecting a presence profile. For further information refer to Chapter "Organizing absences using the Absence key", page 42. Presence Menu for selecting a presence profile.
Supplementary features Reject a call during the ringing phase You do not want to answer a call. You can reject a call already during the ringing phase Reject Press the Reject Foxkey or the End key. ➔The connection is rejected and, depending on the system configuration, the caller obtains the busy tone or he is forwarded to a preconfigured destination. Listening to voice mail Voice Mail from is displayed and the indicator LED is red-flashing.
Supplementary features Send text messages You want to send a written message to an internal user. You can send a text message to an internal user. The text message will appear on the person's display. Requirement: The internal user must have a phone capable of receiving text messages. You can use one of the text messages stored in the system directly, modify it or create a new text message. Menu Press the Menu Foxkey. Text message Scroll to Text message and press the Select Foxkey.
Supplementary features Read Text Messages Your display shows New message and the envelope symbol. The right-hand indicator LED is lit. Show Show text message: Press the Show Foxkey. ➔The display shows the sender and the date/time of the text message. Read Read text messages: Select the text message you want and press the Read Foxkey. ➔If the text message runs over several lines, use the navigation key to scroll. Delete Delete text message: Press the Delete Foxkey.
Supplementary features Activating/deactivating DTMF mode You want to be able to use your phone to control other equipment or to access certain services, such as remote polling of an answering machine. For these services you need the DTMF mode. In the DTMF mode each key press generates a tone. If for example you key in a call number during a call, your call partner will hear the tone signals.
Supplementary features Making a call on a third-party phone You want to make a call on a third-party phone using your personal settings, for example on a colleague’s phone or in a meeting room. You can activate a third-party phone to make an internal or external call using your personal settings, even if the phone is locked for external calls. You can activate the phone for a business or private call.
Supplementary features Paging an internal user using the general bell You are unable to reach an internal user and thus want to page them. When general bell is configured in the system, you can search for an internal user using the general bell. The paged person can answer from any phone. Menu Press the Menu Foxkey. Call features Scroll to Call features and press the Select Foxkey. Page Scroll to Page and confirm with the Ok Foxkey.
Supplementary features Answering a general bell Via the general bell, you hear either your personal ringing pattern or the general ringing signal. Calls with the general bell as the destination can be signalled visually or acoustically via an external piece of supplementary equipment. The call can be answered on any phone. Ask your system administrator whether a general bell is set up. You can answer from any internal phone. Menu Press the Menu Foxkey.
Supplementary features Suppressing your call number from your called party's terminal display You do not want your call number to appear on the terminal display of a called party in the public network. You have two possibilities: • If you never want the phone number to be displayed, set CLIR Permanent. • To suppress your call number display for certain calls only, select the function CLIR Per call before dialling your party's call number.
Supplementary features Activating personal call routing You wan to specify which of your phone shall ring when you receive a call. If your system administrator has set up a phone number with several phones for you as well as the 5 call routings, you can specify which of your phones shall signal a call by using the personal call routing. Your system administrator can set up up to 5 call routings. You can only answer a call on phone where the call is signalled.
Supplementary features Activating ring alone You want to specify which of your phones shall ring acoustically when you receive a call. When your system administrator has set up a phone number with several phones, you can define on which phones a call shall acoustically be signalled using ring alone. When you have activated ring alone on a phone, the acoustic ringing tone is deactivated for all other phones ( ). An incoming call is signalled in the display of all phones.
Supplementary features Your system administrator can allocate this function to a configurable key. Notes: • Silent intrusion has to be enabled. Contact your system administrator for more information. • Silent intrusion may infringe on your national data protection provisions or be permitted only under certain circumstances. • If you intend to use this function notify your call party in advance. 1. Enter the call number of the user you want. 2. Press key 4 as soon as you hear the busy tone.
Supplementary features Log out: To free up a phone, you need to log off again. To ensure a phone is not blocked for other users if you forget to log off, your system administrator can set up a logoff process with an automatic time limit: • After a certain amount of time after login (e.g. after 6 hours and 30 minutes). • At a certain time (e.g. 6.30 pm) Notes: • If no user is currently logged on to a Free Seating phone, depending on the system configuration only emergency calls can be made from that phone.
Supplementary features Setting functions by remote control This section explains how you can alter your phone’s settings even if you are not directly at your phone. You are not at your desk and want to set various functions on your phone from a different phone. You can activate/deactivate many of your phone's functions by remote control from a different phone. The remote control is initiated using a special */# procedure. You can then enter the function commands and */# procedures.
Supplementary features Organisation within the team This section explains the different options provided by your phone to communicate in a team. Using the Team key You and your team partners want to be reachable at all times as a team and be able to communicate with one another as quickly as possible. By pressing a single key you can call a team partner or answer a call for anyone in the team.
Supplementary features Substituting for a team partner Your team partner is called. The Team key flashes. You know that your team partner is not at his desk at present and therefore decide to answer the call. You can answer the call using the Team key. As soon as you have answered the call, your team partner is free again. While the Team key is flashing: Pick up the handset. ➔You hear the dialling tone. Press the Team key. ➔You are through to the person who is calling your team partner.
Supplementary features Line keys This section explains the different options provided by your phone, if your system administrator has assigned you one or more configurable keys as Line keys. Line keys turn your phone into a key phone. A line has a number which can be used to make an external or internal call. One or usually several phones can be connected to this line, for example, in a travel agent's all the staff assigned to handling Europe as a travel destination.
Supplementary features Making calls using the Line key You want to make a call via a Line key. You can make a call via any free Line key. Each Line key has its own phone number; in other words when you make a phone call you transfer the phone number belonging to the active Line key. The call charges are recorded separately for each Line key. ☛ Enter the phone number. Press a free Line key. ➔The Line key is lit. The line is selected. Pick up the handset. ➔The phone number is dialled.
Supplementary features Park call on Line key You are connected with your call partner via a Line key and decide to park the call. You can park your call partner on the current Line key. Park Park call: Press the Park Foxkey. ➔The Line key flashes slowly. To retrieve a parked call: Press the relevant Line key. ➔You are now back through to the parked call partner. Switching active lines You are in a call and want to answer a call on another Line key or make a call. You can switch lines by pressing a key.
Personalizing your phone These sections explain how to adapt the phone’s basic settings to suit your personal requirements. Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Setting the ringing properties (Audio) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Hands-free and headset settings. . . . . . . . . . . . . . . . . . . . . . . .
Personalizing your phone Display This section explains how to set display properties. Setting the display You may find the display is too bright or too dark. You can adjust the Display contrast. Menu Press the Menu Foxkey. Settings Scroll to Settings and press the Select Foxkey. Display Scroll to Display and press the Select Foxkey. Scroll to the required display settings and press the Modify Foxkey. Select the required setting and confirm with the Ok Foxkey.
Personalizing your phone Setting the ringing properties (Audio) This section explains how to set your phone's ringing tone properties. Setting the ringing volume during ringing You want to adjust the ringing volume. You can adjust the ringing volume while the phone is ringing. Quieter: Press the –-key. Louder: Press the +-key. Setting the volume during a call You want to adjust the volume while in a call. You have to set the volume of handset and loudspeaker separately.
Personalizing your phone Setting the ringing properties You want to change the way in which your phone rings. You can adjust the Ringing volume, the Internal melody, the External melody, and the Speed. If you do not want to be disturbed during a certain time, you can set your phone not to ring with Ring off. Deactivated ringing is displayed with . Menu Press the Menu Foxkey. Settings Scroll to Settings and press the Select Foxkey. Audio Scroll to Audio and press the Select Foxkey.
Personalizing your phone Hands-free and headset settings This section explains other ways in which you can make calls with your phone. Automatic hands-free mode You want to answer a call without picking up the handset or pressing a key. You can choose whether your phone should immediately and automatically activate hands-free operation after one ring, for internal calls or announcements. Menu Press the Menu Foxkey. Settings Scroll to Settings and press the Select Foxkey.
Personalizing your phone To activate headset operation You have connected a headset and now want to activate the headset mode. A headset can be connected in parallel with the handset. You can switch the headset mode on and off. If you answer a call in headset mode using the Call key or Loudspeaker key, the call is provided on the headset. Alternatively you can also answer the call by picking up the handset.
Personalizing your phone General settings This section explains other settings you can make on your phone. Selecting the language The display text is not in the language you want. You can select a different language. The menu item under which you select your language is marked by an "*" in front of the word for "language" in the language of your choice, e.g. "*Language" for English. Menu Press the Menu Foxkey. *Language Scroll to *Language and press the Modify Foxkey.
Personalizing your phone Changing the PIN You want to change the PIN used to lock/unlock your phone (see Chapter "Locking your phone", page 48 and "Unlocking your phone", page 49). The digit combination "0000" is set as default. You can select any 2 to 10-digit combination for your new PIN. If you have forgotten your PIN, your system administrator can reset it to the default setting. Depending on the system settings the function may not be available. Note: Your PIN applies to all your phones.
Personalizing your phone In addition to the date and time you can enter a personal text for the text displayed in the idle state. Menu Press the Menu Foxkey. Settings Scroll to Settings and press the Select Foxkey. General Scroll to General and press the Select Foxkey. Idle text Scroll to Idle text and press the Modify Foxkey. ☛ Enter the text and confirm with the Ok Foxkey. ➔The text is stored. Notes: • The text mode for letter input is automatically activated.
Personalizing your phone Identifying the communication system This phone can be connected to different Aastra communications systems. You can verify to which system your phone is connected to. Menu Press the Menu Foxkey. Settings Scroll to Settings and press the Select Foxkey. General Scroll to General and press the Select Foxkey. Own ID Scroll to Own ID and press the Select Foxkey. ➔Name, call number and communication system are displayed.
Personalizing your phone Protection settings This section explains how you can protect yourself against certain types of call. Activating protection against call types You want to protect yourself against certain types of calls. You can set your phone so that these functions are not permitted on it: • Do not disturb: Incoming calls are automatically forwarded to a specific destination. • Call waiting: You are already making/taking a call.
Personalizing your phone Phone Book Management This section explains how to create a new entry in the phone book and how to edit or delete an entry. Creating a new phone book entry You want to store your own phone numbers. You can store your own phone numbers in the private phone book. You may store several phone number entries (business, private, mobile) to one contact. Define one of these numbers as default phone number to be used when you do not pick a specific entry.
Personalizing your phone Editing or deleting a phone book entry You want to modify a phone number stored on your private phone book. Note: You cannot modify entries in other phone books. Press the phone book key. Private contacts Scroll to Private contacts and press the Select Foxkey. To change an entry: Select the entry you want and press the Edit Foxkey. Modify the contact data and confirm with the Ok Foxkey.
Personalizing your phone Configuring voice mail This section explains how to set your voice mail. Managing personal greeting You have the possibility to record up to 3 different greetings (e.g. for Absent or Vacation). Give each greeting the relevant name. Depending on the system configuration a caller may or may not be able to leave a message (for the symbols see Chapter "Display symbols", page 4).
Personalizing your phone Configuring presence You can to control your current presence status (see Chapter "Organizing absences using the Absence key", page 42). You have a choice of 5 presence profiles for controlling your presence status. For each of these presence profiles you can make the following settings: • Description: Type in the text you want to be visible to other users as detailed information on your presence status (e.g. the name of your substitute).
Personalizing your phone Configuring keys This section explains how to assign phone numbers and functions to a Foxkey or configurable key. Available keys You can store phone numbers or functions under two different keys: • on a configurable key or a Presence key – retrievable at any time • directly on the Foxkey itself – retrievable only in the idle state You can assign each key with a specific type so you can trigger a particular action by simply pressing that key.
Personalizing your phone Store a phone number under a key – number key You want to retrieve a frequently used phone number with a single keystroke rather than enter it digit by digit. On each Foxkey you can store one number and name, and on each configurable key you can store two call numbers and the associated names. The key automatically becomes a number key. Menu To store a phone number under the Foxkey: Press the Menu Foxkey. Settings Scroll to Settings and press the Select Foxkey.
Personalizing your phone Store a function under a key – function key You want to retrieve a frequently used function - for example "call forwarding on no reply" - using a single keystroke rather than having to enter it by hand. Usually the function is assigned so that you: • activate the function with the first keystroke – key-LED lit, • and deactivate the command again with a second keystroke - key-LED off. Menu Storing a function under the Foxkey: Press Menu.
Personalizing your phone Store a team partner under a key – team key Together with other members you wish to organise yourself into a team so that on the one hand you can always be reached as a team and, on the other, to ensure mutual substitution. You can configure a configurable key as a Team key and then assign it to a team partner.
Personalizing your phone Answer Setting the answering mode: Scroll to Answer and press the Modify Foxkey. Select the required setting and confirm with the Ok Foxkey. ➔The setting is stored. Setting possibilities for answering: Key to answer the call by pressing the line key, Handset to answer by picking up the handset, and Hands-free to answer automatically with hands-free. Notes: • The Handset and Hands-free settings only work when the ringing signal is activated.
Personalizing your phone You can choose whether you also want a ringing signal in addition to the flashing Line key when you receive a call on a Line key. You can configure a ringing delay for the ringing tone. To answer a call you can choose between answering directly by pressing the Line key, picking up the handset, and using automatic hands-free operation. Answering an external call using automatic hands-free operation is not available.
Personalizing your phone Formulating functions This section explains how to activate an individual function, for example call forwarding unconditional, with the aid of function commands and how to assign it to a key. Function commands You can use function commands to define a function to suit your personal requirements. A function can consist of one or more function commands, function codes, and the phone number.
Personalizing your phone "I*21201X" Seize line ("I"), activate call forwarding unconditional ("*21") to phone number 201, disconnect ("X") Notes: • Text mode has to be activated before you can enter function commands. • Functions that are not available via the menu can be activated using */# procedures (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). • You can either type in a */# procedure directly or store it under a key.
Installation and first-time operation These sections explain the setup options available with your phone. Equipment provided . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Setting up and mounting the phone . . . . . . . . . . . . . . . . . . . . . . . . .
Installation and first-time operation Equipment provided Telephone and handset Handset connection cable Stand rest; can also be used as a mounting frame for wall mounting Quick User's Guide and safety information eud-1281/1.0 – R1.0 – 12.
Installation and first-time operation Options Plug-in power adapter Expansion key module Aastra M530 with write-on labels (incl. stand rest and connection cable) Expansion key module Aastra M535 with display (incl. stand rest and connection cable) 96 eud-1281/1.0 – R1.0 – 12.
Installation and first-time operation Setting up and mounting the phone With the aid of the supplied stand rest you can set up the phone as a desk phone or mount it to the wall. Setting the phone up as a desk phone You can set up the phone either at a 40° or a 25° angle. To do so, insert the stand rest in different positions into the back of the phone until it snaps into place. • Insert the stand rest as indicated on the installation diagram until it snaps into place.
Installation and first-time operation Wall mounting You can also mount the phone on the wall. To do so, screw the stand rest onto the wall as a bracket and hook the phone onto the stand rest. Notes: • As there is only a limited amount of space between the sockets on the back of the phone and the wall on which it is mounted, you need to use a ribbon cable with a short connector for the cord. Ask your dealer for a list of suppliers for a suitable ribbon cable (only Aastra 5370ip).
65 mm Installation and first-time operation 145 mm 130 mm 3.5 mm 151 mm A B 1 2 3 1 C 2 D Dismantling Desk phone: • Disconnect the phone cord and remove. • Carefully pull the stand rest away in the opposite direction. Wall set: • Carefully slide the phone upwards out of the stand rest. • Disconnect the phone cord and remove. eud-1281/1.0 – R1.0 – 12.
Installation and first-time operation Connect Aastra 5370 Connections Telephone connection Connecting the handset Connecting the headset Connecting the Aastra M530/Aastra M535 expansion key module or power supply Connecting your phone to the system • Plug the connector on the phone cord on the underside of the phone into the socket with the phone symbol. • Desk installation only: To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest.
Installation and first-time operation Connect Aastra 5370ip IP connections Connecting to the IP network Connecting a PC (if required) Connecting the handset Connecting the headset Connecting the power supply Connecting the Aastra M530/Aastra M535 expansion key module Note: Your system administration will take care of the IP addressing and the commissioning of the phone. The IP addresses and other information about your phone is available in the setting mode. OUT LAN eud-1281/1.0 – R1.0 – 12.
Installation and first-time operation Connecting your phone to the LAN This phone communicates via the same connection as your PC (IP network / LAN). This means you do not need a special phone connection. Ask your system administrator if you have any doubts about your phone’s connection. • Connecting the LAN cord (not included in the scope of delivery) to a LAN socket. • Plug the connector at the loose end on the underside of the phone into the LAN socket.
Installation and first-time operation Connecting the power supply If your LAN supports Power-Over-Ethernet (PoE), the phone will be powered via the LAN cord and you will not require a power adapter. If your LAN does not support PoE or if you have installed a switch between the LAN and the phone that does not support PoE, you will need the optional power adapter to power the phone. Note: Only use the optional original plug-in power adapter.
Installation and first-time operation Aastra M530/Aastra M535 expansion key module (optional) You can connect 1 Aastra M530 expansion key module with 20 configurable keys or 1 Aastra M535 expansion key module with 3 x 15 configurable keys to your phone. Each key has an LED for visual signalling.
Installation and first-time operation Connecting the Aastra M530/Aastra M535 expansion key module Note: Always disconnect the phone from the mains first before you connect/disconnect an Aastra M530/Aastra M535 expansion key module. • Unplug the phone cord from the socket on the underside of the phone. • Attach Aastra M530/Aastra M535 expansion key module to the right of the phone until you feel and hear it snap into place, as indicated in the following figure.
Installation and first-time operation Labelling the Aastra M530 expansion key module Write-on labels for the configurable keys can be found on the Aastra document portal as electronic document. You can fill out the fields directly on your PC and then print out the labels. • Label the write-on labels on the PC, print them (“page scaling for printing: none) and cut them out. • Carefully remove the transparent cover next to the configurable keys.
Further information The following sections contain more useful information about your phone. Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Declaration Open Source Software (Aastra 5370ip). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 eud-1281/1.0 – R1.0 – 12.
Further information Troubleshooting This section contains a few tips on how to operate your phone if you encounter any problems. Malfunctions Your call partner cannot hear you or you cannot hear your call partner Make sure the handset cord is correctly plugged into both the handset and the phone (see chapter "Installation and first-time operation", page 94).
Further information Declaration Open Source Software (Aastra 5370ip). About Open Source Software This product contains Open Source Software from third-party suppliers subject to the GNU licence provisions GPL (GNU General Public License) and LGPL (GNU Library/Lesser General Public License). The licence texts for the GPL and LGPL and for the source code of the software sections listed below are available at www.aastra.com/docfinder ("Public GNU source" document type).
Index Symbols */# Procedures ................................................................93 A Aastra M530 .................................................................. 104 Absence key ................................................................3, 42 Accessories (Safety information) ................................ 6 Activating screensaver .................................................79 Alphasearch .....................................................................
Document information .................................................. 9 DTMF .......................................................................... 56, 77 E End key ................................................................................ 3 Ending a call .....................................................................14 Enquiry call during a call .............................................38 Enters digits .....................................................................
O One number user concept ........................................... 8 Open listening ................................................................16 Open Source Software .............................................. 109 Operating elements ........................................................ 2 Options ..............................................................................96 Organizing absence ......................................................42 P Parking a call partner .................
Declaration of Conformity Aastra Telecom Schweiz AG hereby declares that • the Aastra 400 products conform to the basic requirements and other relevant stipulations of Directive 1999/5/EC. • all our products are manufactured in conformity with RoHS and WEEE (2002/95/EC and 2002/96/EC). The product-specific declarations of conformity can be found on the Aastra document portal: www.aastra.com/docfinder. Exclusion of Liability Aastra® is a registered trademark of Aastra Technologies Limited.
