Aastra Business Communication Solution Aastra 5361/Aastra 5361ip User’s Guide https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1280_en.pdf?get&DNR=eud-1280 Supported communication systems: Aastra 415 Aastra 430 Aastra 470 This User's Guide describes the functions, configuration and use of the phone Aastra 5361/5361ip on the communication systems mentioned above. eud-1280_en / 1.2 – R3.0 – © 04.
Welcome... Welcome to the User's Guide for the desk phone Aastra 5361/5361ip for Aastra 400 communications systems. This User's Guide will assist you with the use of your phone and introduce you step by step to the functions and configurations. If you require further technical support or information on other Aastra products, please refer to our websites www.aastra.ch and www.aastra.com or Aastra DocFinder. 2 Aastra 5361/Aastra 5361ip eud-1280/1.2 – R3.0 – 04.
Content Welcome... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Product and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Personalizing your phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Setting the ringing properties (Audio). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 General settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product and safety information The product and document information is available here. You will also find notes on safety, data protection and legal notes. Please read through this product and safety information carefully. Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Product information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product and safety information Safety information Failure to observe this information can be hazardous and infringe existing laws. Connections Always plug the phone cable connectors into the appropriate sockets. Do not modify the connections in any way. Mains power Use the original power supply only. Connect the power supply only to power sources that conform to the indications on the power supply. The device will be inoperable when mains power of the communication system fails.
Product and safety information Product information Purpose and function This product is part of the Aastra 400 communication solution. Aastra 400 is an open, modular and comprehensive communication solution for the business sector with several communication servers of different output and expansion capacity, a comprehensive telephone portfolio and a multitude of expansions.
Product and safety information User information Document portal: www.aastra.com/docfinder © The information, graphics and layouts featured in the user information are subject to copyright and may not be duplicated, presented or processed without the written consent of Aastra Telecom Schweiz AG. Your product is supplied with a Quick User’s Guide, safety information and, where applicable, with other product-specific information.
Product and safety information The relevant user information has been compiled with the utmost care. The functions of the Aastra 400 products have been tested and approved after comprehensive conformity tests. Nonetheless, errors cannot be entirely excluded. The manufacturers shall not be liable for any direct or indirect damage that may be caused by incorrect handling, improper use, or any other faulty behaviour. Potential hazards are mentioned in the relevant places in the user information.
Product and safety information Data protectio Protection against listening in and recording The Aastra 400 communication solution comprises features which allow calls to be monitored and recorded without the call parties noticing. Please note that these features can only be used in compliance with national data protection provisions.
Product and safety information Exclusions Aastra does not warrant its products to be compatible with the equipment of any particular telephone company. This warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession.
Product and safety information Limitation of liability 1.1 To the extent permitted by law and subject to clause 1.
Product and safety information Document information Communication system and software versions Some communication systems or software versions do not support all the features. The corresponding text sections are identified by a letter inside square brackets. The chapter "Communication system and software versions", page 111 indicates which software versions support the relevant features. Document designation • • • • • • • Document number: eud-1280 Document version: 1.
Operating and display elements The sections below provide an overview and usage notes on which keys and sockets are available on your phone. Key designations and sockets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Display symobls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 14 Aastra 5361/Aastra 5361ip eud-1280/1.2 – R3.0 – 04.
Operating and display elements Key designations and sockets 1 4 5 6 7 2 8 9 10 11 12 13 15 14 3 16 17 1 Display Status display with symbols, current displays on telephone traffic, displays the available Foxkey functions. 2 LED indicator • Left LED flashes: Call. • Right LED is lit: Voice message, message, or callback. 3 Key block Enters digits or letters. 4 Navigation key • Upward: Opens Activated features. • To the right: Opens the Menu. • Downward: Opens Settings.
Operating and display elements 7 Foxmenu Opens the menu or calls up other Foxkey functions. 8 Presence key with LED Preconfigured as presence menu. The Presence key can be configured as a function key or digit key. 9 Phone book key Opens phone books. 10 Redial key Selects the phone numbers last dialled. 11 Microphone key Switches handset microphone off/on. 12 Loudspeaker key Open listening mode on/off. 13 Volume/cursor keys Adjusts volume. 14 Call key Set up / answer a call.
Operating and display elements Display symobls Display symbols Status information More text information available Foxmenu: Access to the menu or the available Foxkey functions Other menu entries available Loudspeaker activated Text mode activated Function activated Entries in call list Search mode Microphone deactivated • Activate discreet ringing • Melody deactivated Forwarding activated New text messages New voice messages • Voice message retrieved • Voice mail greeting with possibility to l
Operating and display elements Phone book Business number Private number Mobile number Presence state Available (default) Absent Meeting Busy Not available 18 Aastra 5361/Aastra 5361ip eud-1280/1.2 – R3.0 – 04.
Dialling and phoning The following sections explain how to make phone calls simply and the functions your phone offers you whenever you receive a call. Answering calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dialling and phoning Answering calls This section explains the procedure for answering a call. Answering a call Your phone is ringing and the indicator LED is flashing. To answer the call, proceed as follows. Pick up the handset. Note: If the caller's phone number is received, it is shown on the display. If the phone number is stored in the private phone book or in the system, the display also shows the corresponding name. Ending a call You want to end the call.
Dialling and phoning Making calls This section explains the different ways you can make a call with your phone. Dialling with the phone number You want to call someone and key in that person's phone number. With call preparation you can enter a phone number without it being dialled automatically, so you have time to check the number and, if necessary, correct it. The number is not dialled until you go off-hook, for example by picking up the handset.
Dialling and phoning Using your phone in open listening mode You want other people in the room to be able to listen in to the call. The open listening function lets you activate the loudspeaker in addition to the handset. During a call: Press the Loudspeaker key. ➔Open listening is now activated, is displayed. Note: You can continue with the call as usual using the handset. Deactivating open listening: Press the Loudspeaker key a second time. ➔Open listening is now deactivated.
Using the display and operating elements The following sections explain how to operate your phone quickly and simply. Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Input . . . . . . . . . . . . . . . . . . . . . . .
Using the display and operating elements Display Display symbols and display text New events such as a call in your absence, a new message or activated functions (e.g. Forwarding) are signalled on the display in the idle state by a symbol or a display text. You can then use the relevant Foxkey to call up the information. You have access to the menu or the Foxkey functions available in each case. To see the rest of the text: Press the horizontal navigation key.
Using the display and operating elements Keys Using the Foxmenu The Foxmenu key gives you access to the menu or the Foxkey functions available in each case. Press the key directly on the Fox symbol. Pressing the Foxmenu: In the idle state: Opens the menu. In the menu/during a call: Retrieves available Foxkey functions. ➔ is displayed. Using the Foxkey The Foxkey has variable functions. These functions are displayed above the key.
Using the display and operating elements Input Digit keys You can use the digit keys for entering digits and passwords and for Quickdial. The characters are assigned to the digit keys as follows. Press the relevant digit key repeatedly until the character you want is displayed. Note: Only capital letters for Aastra 5361. -.
Using the display and operating elements abc-->123 Switching between number mode and letter mode during your input: Press Foxmenu > Foxkey abc-->123 or 123-->abc. ➔ is displayed. Switching between upper and lower case You want to switch between upper and lower case while making an input in text mode. Upper-case input is automatically activated when the first letter is entered. The text mode then automatically switches to lower-case input.
Using the display and operating elements Menu-guided navigation Accessing the menu The phone is in standby mode: Press the Foxmenu. ➔The menu is displayed. Menu Press the Menu Foxkey. ➔The first menu entry is displayed. Use the vertical navigation key to scroll through the menu entries. Select Press the Select Foxkey. ➔Accessing the displayed menu. Using the navigation key You can retrieve a particular menu entry even more simply and efficiently using the navigation key.
Using the display and operating elements Undoing actions To cancel operating steps, proceed as follows: End input without saving: Press the End key. Back to the idle state in the menu: Press the End key. Other navigation possibilities c Scrolling back through the menu: Press the Correction key. Resetting activated features You can deactivate again all the activated functions (e.g. Forwarding, Barring). Menu Reset Aastra 5361/Aastra 5361ip eud-1280/1.2 – R3.0 – 04.2013 Press the navigation key up.
Using the display and operating elements Signals Indicator LED signals Depending on the situation the indicator LEDs either flash or remain steadily lit. LED 30 State Description Flashes fast Incoming call Flashes slowly Appointment call Lit • New voice message or new text message • Callback Aastra 5361/Aastra 5361ip eud-1280/1.2 – R3.0 – 04.
Supplementary features The following sections explain the supplementary features provided by your phone for more efficient use. Making and answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Using functions while in a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Organising absences from the desk . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supplementary features Making and answering calls This section explains some convenient features provided by your phone for making a call. Dialling by name (Quickdial) You want to make a call by entering a name. With Quickdial you only need to press the digit keys for each letter once, even though each key is assigned several letters. An efficient algorithm provides quick search results.
Supplementary features Dialling from the phone book You want to search a user in one of the connected phone books. The surname and first name have to be separated by a space, for example "no s" for Noble Stephen. Ask your system administrator whether you should start with the surname or the first name. Notes: • To find out to create a new contact in your private phone book, refer to the chapter "Creating a new phone book entry", page 87.
Supplementary features Dialling from private contacts You want to call one of your private contacts. You can search for and select a contact in your private phone book. Press the phone book key. Private contacts 1. Scroll to Private contacts and press the Select Foxkey. 2. For the first letter of the name you are looking for keep pressing the corresponding digit key until the list display the letter (e.g. press the digit 7 three times to obtain the letter R).
Supplementary features Dialling from external phone books If you select Advanced search, you can search directly in the connected external phone books. This function is not available if no external phone book is connected. The surname, first name and town each have to be separated by a space, for example "no s so" for Noble Stephen in Solothurn. Ask your system administrator whether you should start with the surname or the first name. Press the phone book key. Advanced search 1.
Supplementary features Dialling from the call list of unanswered calls You want to call someone who has previously tried to reach you. Your phone automatically stores the phone number of this user in a call list and the display shows Missed calls. You can now call the person back using this call list. The call list of unanswered calls contains a maximum of 4 entries. Show Calling a user back: Press Foxmenu > Foxkey Show. ➔The display shows a list of the last unanswered calls.
Supplementary features Scroll through the list until the user you want is displayed. Pick up the handset. ➔The phone number displayed is dialled. Dialling with redial You want to call a person you have already called. In the last-number redial list your phone automatically stores the phone numbers of the persons you have already called, complete with their names, where available. You can now call the person in question using this last-number redial list.
Supplementary features Requesting a callback You want to talk to a certain person. The person is busy or does not answer. You can make callback requests to both internal and external users. Not all providers support this function. If the called party is busy, you can activate an automatic callback. In this case, your phone will start ringing as soon as the party you are trying to reach goes on-hook. When you pick up the handset, the person you want to call is dialled directly.
Supplementary features To answer the callback request Someone has asked you to call back. You can tell this from the lit attention LED in the idle state. The display shows Callback requested. Call Delete To answer the callback request: Press Foxmenu > Foxkey Call. ➔The phone number is dialled. Clear callback: Press Foxmenu Foxkey Delete. ➔Callback is deleted. Note: The callback can be changed via Menu > Activated features > Delete or Call as long as it was not answered or cancelled by the system.
Supplementary features Reject a call during the ringing phase You do not want to answer a call. You can reject a call already during the ringing phase. Reject Press Foxmenu > Foxkey Reject or the End key. ➔The connection is rejected and, depending on the system configuration, the caller obtains the busy tone or he is forwarded to a preconfigured destination. Call waiting on an internal user You want to talk to an internal user. However, the person is busy.
Supplementary features Answering call waiting You are in a call and hear the call waiting tone. Another user is urgently trying to reach you. You can either answer, deflect or reject the call. Answer Answering the call: Press Foxmenu > Foxkey Answer. ➔The first call party is put on hold. You are now connected with the party who initiated the call waiting.
Supplementary features Starting an announcement You want to address internal users directly via their loudspeaker – where available –, without waiting for a reply (similar principle to that of an intercom system). Requirement: It is essential that the internal user has not barred his phone against announcement (for configuration see the chapter "Activating protection against call types", page 86).
Supplementary features Receiving an announcement You are made aware of the announcement by an acoustic signal, the display shows Announcement. You will be addressed via your loudspeaker. You have the following possibilities for answering the announcement: • You can stop the announcement. • You can listen to the announcement as a phone call. • Depending on the system configuration you can answer the announcement directly in intercom, without having to press a key.
Supplementary features Using functions while in a call This section explains the different options provided by your phone while you are in a call. Enquiry call during a call You want to call someone else briefly without losing your current call partner. Then you want to resume your conversation with your original call partner. With the Enquiry function you can call someone else in the middle of a call and put your original call partner on hold.
Supplementary features Brokering between an enquiry call party and your call partner You are talking with an enquiry call party and have your original call partner on hold. You want to be able to switch back and forth between the two. In an enquiry call you can use the brokering function to switch back and forth between an enquiry call party and the party on hold. Brokering is possible with both internal and external users. You can also broker between conference parties as a group and an enquiry call party.
Supplementary features Transferring a call partner You want to put your call partner through to someone else. With the Enquiry function you can connect your call partner with someone else. You can connect internal and external users with one another. Enquiry ☛ You are making/taking a call Press Foxmenu > Foxkey Enquiry. Enter the phone number of the enquiry call party. ➔Enquiry call party is called; first call partner is on hold.
Supplementary features Parking a call partner You want to put your call partner on hold without using a phone line as a result. You can park your call partner locally and take back at each phone assigned to you. You can also allocate the Park function to a freely configurable key (see chapter "Configuring keys", page 92). Park Press Foxmenu > Foxkey Park. ➔Your call partner is now parked locally. Put the handset on-hook. [P] To retrieve a parked call party: Press Foxmenu > Foxkey [P].
Supplementary features Call recording only starts when the connection is set up. Therefore, no ring-back tones or wait tones are recorded. Call recording is temporarily interrupted during an enquiry and an e-mail is sent with the recording made up till then. Recording restarts automatically once the call connection with the enquiry call party is set up and/or once the call connection with the first correspondent is restored. The maximum recording time for each .wave file depends on the system configuration.
Supplementary features Organising absences from the desk This section explains the different options provided by your phone when you want to leave your desk. The presence function enables you on the one hand to quickly set your personal presence state and hence to route the incoming calls to the destination you want. It also tells you directly whether the user you want is reachable or absent without you having to call him. The information details depend on the type of telephone.
Supplementary features Presence state Example: You have a meeting in your Outlook calendar from 2 to 4 pm. Your presence state changes from Available to Meeting. This presence state has assigned a presence profile that automatically executes the appropriate action commands, for example call forwarding to voice mail. As soon as you manually change back this presence state to Available because the meeting has already terminated at 3.30 pm, the duration of your Outlook appointment automatically adapts to 3.
Supplementary features Presence profile To activate the presence profile: Press the function key for Presence profile. Or: The presence profile can also be selected using the menu: Menu > Settings > General > Presence. Or: Select the profile you want via the presence menu and press the Ok Foxkey. ➔Presence profile is activated.
Supplementary features Absence information You wish to give your caller detailed information about your absence. If you have configured call forwarding to voice mail in your presence profile, you can choose whether the currently active greeting, the global greeting, one of your personal greetings or an absence information should be played back to the caller[a]. So-called absence information is available for each presence profile (Available, Absent, Meeting, Busy, Not available).
Supplementary features Forwarding calls (Call forwarding) You want to leave your desk. Calls for you are to be forwarded to a different destination (e.g. phone, voice mail, pager). With call forwarding you can forward incoming calls directly to a different destination. Notes: • One diversion applies to all connected phones, in one number user concept. • Only one forwarding variant at a time is possible. Menu Press Foxmenu > Foxkey Menu. Forwarding Scroll to Forwarding and press the Select Foxkey.
Supplementary features Forwarding a Call on No Reply (CFNR) You want calls that you receive on your phone to be forwarded to another destination. Both your own phone and the other destination will then start ringing. The system configuration determines whether or not there is a ringing delay at the other destination. Whoever goes off-hook first, answers the call. Depending on the system configuration, Call Forwarding on No Reply can also be activated when your phone is busy.
Supplementary features Forwarding to voice mail You cannot momentarily be reached on your phone. If you forward to your voice mail, a user can leave you a voice message. You can use the global greeting or your own greeting (see chapter "Configuring voice mail", page 88). For further information on voice mail refer to the "User’s Guide Voice Mail Systems" on the Aastra DocFinder. Notes: • One diversion applies to all connected phones, in one number user concept.
Supplementary features Forwarding to a message You cannot be reached on your phone. You want any internal user who calls you to get a text message. The user hears the busy tone and obtains a text message on his display. Requirement: The internal user must have a phone capable of receiving text messages. Users whose phone cannot receive text messages are put through to your phone or rerouted to a destination predefined within the system.
Supplementary features Locking your phone You need to leave your desk and want to ensure that no-one can alter your phone's settings, look at your private data, or make outside calls from your phone. You can lock your phone with a PIN consisting of two to ten digits. You can change it via menu (see the chapter "Changing the PIN", page 84) or with the function code *47 (see "User’s Guide Function Codes" on the Aastra DocFinder).
Supplementary features Unlocking your phone You want to unlock your phone. You can use the PIN to unlock your phone. If you have forgotten your PIN, your system administrator can reset it to the default setting. Menu Press Foxmenu > Foxkey Menu. Activated features Scroll to Activated features and press the Select Foxkey. Select the barring you want and press Foxmenu Foxkey Reset. ➔You are prompted to enter your PIN. ☛ Free 58 Enter the PIN and confirm with the Ok Foxkey.
Supplementary features Voice messages and text messages In this section you will learn how to use voice messages and text messages. Play voice message Voice Mail from is displayed and the indicator LED is red-flashing. Note: Depending on the system configuration your system administrator can specify that you are notified by e-mail whenever you receive a new voice message (with the voice message attached). Contact your system administrator for more information.
Supplementary features Deflecting voice messages Have you received a voice message which interests other users? You can transfer incoming voice messages to other users[a]. You can decide whether to keep a copy of each voice message. Menu Press Foxmenu > Foxkey Menu. Voice mail Scroll to Voice Mail and press the Select Foxkey. Inbox Scroll to Inbox and press the Select Foxkey. Deflect Select the voice message you want and press Deflect. ☛ Enter the call number and press the Ok Foxkey.
Supplementary features New Scroll to New and press the Select Foxkey. Select one of the text messages stored in the system and press the Select Foxkey. ☛ Adapt or expand the text and press the Send Foxkey. Select the destination and press the Select Foxkey. ☛ For User and Group: Enter the call number and press the Send Foxkey. ➔The text message is sent. Note: If the display shows Not available, the text message could not be sent.
Supplementary features Functions for special situations This section explains the different options provided by your phone to deal with special situations. All the functions you can save under a configurable key can be found in chapter "Function selection for configurable key", page 95. Picking up a call You hear a phone ringing in your vicinity and want to pick up the call. With the Pick up function you can pick up the call from the other phone on your own phone. Menu Press Foxmenu > Foxkey Menu.
Supplementary features Acknowledging an appointment call You obtain an appointment call and Appointment call is displayed. Without an acknowledgement the appointment call will ring for 1 minute. Notes: • If you activated forwarding, the appointment call is not forwarded. • If you are in call, the appointment call is made as soon as you end the call. • An appointment call can only be set using a function code, see chapter "Function commands, function codes", page Seite 98.
Supplementary features Activating/deactivating DTMF mode You want to be able to use your phone to control other equipment or to access certain services, such as remote polling of an answering machine or telebanking. For these services you need the DTMF mode. In the DTMF mode each keystroke generates a tone. If for example you enter a call number during a call, your call partner will hear the tone signals.
Supplementary features ☛ 1. 2. 3. 4. Enter function code #36 for a business call. Enter your internal phone number. Enter your PIN. Enter the internal or external phone number with the exchange access digit. Pick up the handset. ➔The phone number displayed is dialled. Note: When you hang up, dialling by name and your private phone book remain available for a whole minute so you can make another call. ☛ Or: 1. Enter function code #46 for a private call. 2.
Supplementary features Answering a general bell Via the general bell, you hear either your personal ringing pattern or the general ringing signal. Calls with the general bell as the destination can be signalled visually or acoustically via an external piece of supplementary equipment. The call can be answered on any phone. Ask your system administrator whether a general bell is set up. You can answer from any internal phone. Menu Press Foxmenu > Foxkey Menu.
Supplementary features Suppressing your call number from your called party's terminal display You do not want your call number to appear on the terminal display of a called party in the public network. You have two possibilities: • If you never want the phone number to be displayed, set CLIR Permanent. • To suppress your call number display for certain calls only, select the functionCLIR Per call before dialling your party's call number.
Supplementary features Activating personal call routing You wan to specify which of your phone shall ring when you receive a call. If your system administrator has set up a phone number with several phones for you as well as the five call routings (One-number user concept, see chapter "Purpose and function", page 7), you can specify which of your phones shall signal a call by using the personal call routing. Your system administrator can set up up to 5 call routings.
Supplementary features When your system administrator has set up a phone number with several phones (One-number user concept, see chapter "Purpose and function", page 7), you can define on which phones a call shall acoustically be signalled using ring alone. When you have activated ring alone on a phone, the acoustic ringing tone is deactivated for all other phones (). An incoming call is signalled in the display of all phones. You can answer the call on each of your phones.
Supplementary features Free seating You do not have your own workplace and share desk and phone with other employees. Log in: Free Seating lets you log in on a phone configured for that purpose. Once you are logged in, your personal call lists, phone book and all your other personal settings and Hotkeys are available to you immediately. If your profile contains expansion key modules, but the phone you have logged in to does not, the keys in question will not be available to you.
Supplementary features Note: The default PIN setting "0000" is not accepted. First change the PIN as described in chapter "Changing the PIN", page 84 or use the function code *47 (see "User’s Guide Function Codes" on the Aastra DocFinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. Log out Log out free seating: Press Foxmenu > Foxkey Log out. ➔The display with the call number is displayed.
Supplementary features Functions with OpenCount OpenCount is a software package used for the call logging management on the communication system. The application can be integrated into your Aastra communication system and enables the logging, the administration, and the analysis of all call and connection data. If a OpenCount[b] is integrated in your Aastra communications system, the following additional features are also available on your phone. PIN telephony The PIN telephony[b] is part of OpenCount.
Supplementary features Functions with Aastra Alarm Server If a Aastra Alarm Server is integrated in your Aastra communications system, the following additional features are also available on your phone. Direct response Direct response[b] is mainly used by nursing staff in the health care sector or in a care facility as well as in all other fields where an Aastra Alarm Server is used. A patient needs help and presses the alarm button. The Aastra Alarm Server sends a visual (e.g.
Supplementary features Confirm Ignore Confirming the alarm: Press the Confirm Foxkey on the staff phone. ➔The alarm ends and the alarm signal is deleted from the staff phone. Ignoring an alarm: Press the Ignore Foxkey on the staff phone. ➔The alarm remains active and the alarm signal is deleted from the staff phone. Deleting the alarm: You can delete the alarm directly from the alarm button next to the bed. ➔The alarm ends and the alarm signal is deleted from the staff phone.
Supplementary features Hotline Alarm The hotline alarm[b] is mainly used by nursing staff in the health care sector as well as in all other fields where an Aastra Alarm Server is used. A user needs help and picks up the handset or presses the loudspeaker key. Thereafter, he is automatically routed to the hotline destination number preconfigured in the Aastra Alarm Server, i.e. to the responsible nursing staff. The nursing staff answers the call and is connected with the user seeking help.
Supplementary features Setting functions by remote control This section explains how you can alter your phone’s settings even if you are not directly at your phone. You are not at your desk and want to set various functions on your phone from a different phone. You can activate/deactivate many of your phone's functions by remote control from a different phone. The remote control is initiated using a special function code. You can then enter the function commands and function codes.
Supplementary features Organisation within the team This section explains the different options provided by your phone to communicate in a team. Using the Team key You and your team partners want to be reachable at all times as a team and be able to communicate with one another as quickly as possible. By pressing a single key you can call a team partner or answer a call for anyone in the team.
Supplementary features Substituting for a team partner Your team partner is called. The Team key flashes. You know that your team partner is not at his desk at present and therefore decide to answer the call. You can answer the call using the Team key. As soon as you have answered the call, your team partner is free again. While the Team key is flashing: Pick up the handset. ➔You hear the dialling tone. Press the Team key. ➔You are through to the person who is calling your team partner.
Personalizing your phone These sections explain how to adapt the phone’s basic settings to suit your personal requirements. Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Setting the ringing properties (Audio) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 General settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Personalizing your phone Display This section explains how to set display properties. Setting the display You may find the display is too bright or too dark. You can adjust the Display contrast. Menu Press Foxmenu, then Foxkey Menu. Settings Scroll to Settings and press the Select Foxkey. Display Scroll to Display and press the Select Foxkey. Display contrast Scroll to Display contrast and press the Modify Foxkey.
Personalizing your phone Setting the ringing properties (Audio) This section explains how to set your phone's ringing tone properties. Setting the ringing volume during ringing You want to adjust the ringing volume. You can adjust the ringing volume while the phone is ringing. Quieter: Press the –-key. Louder: Press the +-key. Setting the volume during a call You want to adjust the volume while in a call. You have to set the volume of handset and loudspeaker separately.
Personalizing your phone Setting the ringing properties You want to change the way in which your phone rings. You can adjust the Ringing volume, the Internal melody, the External melody and the Speed. If you do not want to be disturbed during a certain time, you can set your phone not to ring with Suppress ring tone. Deactivated ringing is displayed with . Note: Please note that the ringing volume may be reduced if Aastra 5361 is not connected to the power supply. Menu Press Foxmenu, then Foxkey Menu.
Personalizing your phone General settings This section explains other settings you can make on your phone. Selecting the language The display text is not in the language you want. You can select a different language. The menu item under which you select your language is marked by an "*" in front of the word for "language" in the language of your choice, e.g. "*Language" for English. Menu Press Foxmenu, then Foxkey Menu. *Language Scroll to *Language and press the Modify Foxkey.
Personalizing your phone Changing the PIN You want to change the PIN used to lock/unlock your phone (see chapter "Locking your phone", page 57 and "Unlocking your phone", page 58). The digit combination "0000" is set as default. You can select any 2 to 8-digit combination for your new PIN. If you have forgotten your PIN, your system administrator can reset it to the default setting. Depending on the system settings the function may not be available. Note: Your PIN applies to all your phones.
Personalizing your phone Identifying the communication system This phone can be connected to different Aastra communications systems. You can verify to which system your phone is connected to. Menu Press Foxmenu, then Foxkey Menu. Settings Scroll to Settings and press the Select Foxkey. General Scroll to General and press the Select Foxkey. Own ID Scroll to Own ID and press the Select Foxkey. ➔Name, call number and communication system are displayed.
Personalizing your phone Protect yourself against calls This sections explains how you can protect yourself against other users applying telephony features on you via menu guidance or using function codes. Activating protection against call types You want to protect yourself against certain types of calls. You can set the settings so that the following functions, where available in your communications system, are not allowed on your phone.
Personalizing your phone Phone Book Management This section explains how to create a new entry in the phone book and how to edit or delete an entry. Creating a new phone book entry You want to store your own phone numbers. You can store your own phone numbers in the private phone book. Press the phone book key. Private contacts Scroll to Private contacts and press the Select Foxkey. New Press Foxmenu > Foxkey New. ☛ Aastra 5361/Aastra 5361ip eud-1280/1.2 – R3.0 – 04.
Personalizing your phone Editing or deleting a phone book entry You want to modify a phone number stored on your private phone book. Note: You cannot modify entries in other phone books. Press the phone book key. Private contacts Scroll to Private contacts and press the Select Foxkey. Changing an entry: Select the entry you want and press Foxmenu > Foxkey Edit. ☛ Modify the contact data and confirm with the Ok Foxkey.
Personalizing your phone Menu Press Foxmenu, then Foxkey Menu. Voice mail Scroll to Voice Mail and press the Select Foxkey. Greetings Scroll to Greetings and press the Ok Foxkey. Renaming greeting: Select the greeting you want and press Foxmenu > Foxkey Edit. ➔Give each of your personal greetings the relevant name and confirm with Ok. Record the greeting: Select the greeting you want and press Foxmenu > Foxkey Record. ➔Now record your personal greeting text.
Personalizing your phone Configuring presence/presence profile Do you want to manage your incoming calls taking your current presence status into account (see chapter "Organizing absences using the presence key", page 49). You have a choice of 5 presence profiles for controlling your presence status: Available, Absent, Meeting, Busy, Not available. Presence profiles contain action commands that are executed when the presence status is activated.
Personalizing your phone To open the presence menu: Press the presence key. Or: Press the function key for Presence menu (storing function key see the chapter "Store a function under a key – function key", page 93). Or: The presence menu can also be selected using the menu: Menu > Settings > General > Presence menu. ➔Presence menu is displayed. Modify Modify Aastra 5361/Aastra 5361ip eud-1280/1.2 – R3.0 – 04.2013 Set the function key for presence profile: 1.
Personalizing your phone Configuring keys This section explains how to assign phone numbers and functions to a Foxkey or configurable key. Available keys You can select the following keys for configuration purposes: Presence key: Preconfigured as presence menu. You can also store call numbers or functions. The key assignment is retrievable at any time. Configurable Keys: You can assign call numbers or functions to one of the 10 configurable keys. The key assignment is retrievable at any time.
Personalizing your phone Number key Scroll to Number key and press the Select Foxkey. Enter phone numbers and names and confirm with the Ok Foxkey. Notes: • The text mode for letter input is automatically activated. • You can use the Correction key to delete any incorrect character. Store a function under a key – function key You want to retrieve a frequently used function - for example "call forwarding on no reply" - using a single keystroke rather than having to enter it by hand.
Personalizing your phone Store a team partner under a key – team key Together with other members you wish to organise yourself into a team so that on the one hand you can always be reached as a team and, on the other, to ensure mutual substitution. You can configure a configurable key as a Team key and then assign it to a team partner.
Personalizing your phone Answer Setting the answering mode: Scroll to Answer and press the Modify Foxkey. Select the required setting and confirm with the Ok Foxkey. ➔The setting is stored. Setting possibilities for answering: Key to answer the call by pressing the Team key, Handset to answer by picking up the handset, and Hands-free to answer automatically with hands-free. Notes: • The Handset and Hands-free settings only work when the ringing signal is activated.
Personalizing your phone Function Description With this function you forward incoming calls you receive on your phone to Call Forwarding on No Reply another destination. For further information refer to chapter "Forwarding a Call on No Reply (CFNR)", page 54. Switch group x This function lets you route calls and functions via switch groups. Each switch group has three switching positions. The default position is 1.
Personalizing your phone Function Description Do not disturb With this function incoming calls are automatically forwarded to a specific destination. For further information refer to chapter "Activating protection against call types", page 86. Discreet ring With this function the phone rings only once. For further information refer to chapter "Activating/deactivating a discreet ring", page 66. Voice mail greeting This function allows you to activate/deactivate the greeting you want.
Personalizing your phone Formulating functions This section explains how to activate an individual function, for example call forwarding unconditional, with the aid of function commands and function codes and how to assign it to a key. Function commands, function codes You can use the predefined selection to allocate functions to a configurable key (see chapter "Store a function under a key – function key", page 93).
Personalizing your phone Formulating a function code and storing it under a key (example: “Activate presence status”): Frei konfigurierbar Keep the key you want pressed down for approx. 2 seconds. Or: The keys are also available via the menu: Menu > Settings > Keys > Key/Foxkey. 1. Function key > select function Free configurable. 2. Type in a name: e.g. “Absent” or use a standard name. 3. Type in the first number: I*27118002311#.
Installation and first-time operation These sections explain the setup options available with your phone. Equipment provided . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Setting up and mounting the phone . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation and first-time operation Equipment provided Telephone and handset Handset connection cable Stand rest; can also be used as a mounting frame for wall mounting Quick User's Guide and safety information Telephone connection cable Aastra 5361 Options Plug-in power adapter Aastra 5361/Aastra 5361ip eud-1280/1.2 – R3.0 – 04.
Installation and first-time operation Setting up and mounting the phone With the aid of the supplied stand rest you can set up the phone as a desk phone or mount it to the wall. Setting the phone up as a desk phone You can set up the phone either at a 40° or a 25° angle. To do so, insert the stand rest in different positions into the back of the phone until it snaps into place. • Insert the stand rest as indicated on the installation diagram until it snaps into place.
Installation and first-time operation Wall mounting You can also mount the phone on the wall. To do so, screw the stand rest onto the wall as a bracket and hook the phone onto the stand rest. Note: As there is only a limited amount of space between the sockets on the back of the phone and the wall on which it is mounted, you need to use a ribbon cable with a short connector for the cord. Ask your dealer for a list of suppliers for a suitable ribbon cable (only Aastra 5361ip).
65 mm Installation and first-time operation 145 mm 130 mm 3.5 mm 151 mm A B 1 2 3 1 C 2 D Dismantling Desk phone: • Disconnect the phone cord and remove. • Carefully pull the stand rest away in the opposite direction. Wall set: • Carefully slide the phone upwards out of the stand rest. • Disconnect the phone cord and remove. 104 Aastra 5361/Aastra 5361ip eud-1280/1.2 – R3.0 – 04.
Installation and first-time operation Connect Aastra 5361 Connections Telephone connection Connecting the handset Connecting your phone to the system • Plug the connector on the phone cord on the underside of the phone into the socket with the phone symbol. • Desk installation only: To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest. • Plug the other end of the cable into the phone socket outlet. • Set channel selector switch on the underside of the phone.
Installation and first-time operation Connect Aastra 5361ip IP connections Connecting to the IP network Connecting the handset Connecting the power supply Note: Your system administration will take care of the IP addressing and the commissioning of the phone. The IP addresses and other information about your phone is available in the setting mode. Connecting your phone to the LAN This phone communicates via the same connection as your PC (IP network / LAN).
Installation and first-time operation Connecting the power supply If your LAN supports Power-Over-Ethernet (PoE), the phone will be powered via the LAN cord and you will not require a power adapter. If your LAN does not support PoE or if you have installed a switch between the LAN and the phone that does not support PoE, you will need the optional power adapter to power the phone. Note: Only use the optional original plug-in power adapter.
Further information The following sections contain more useful information about your phone. Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Declaration Open Source Software (Aastra 5361ip). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Communication system and software versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Further information Troubleshooting This section contains a few tips on how to operate your phone if you encounter any problems. Malfunctions Your call partner cannot hear you or you cannot hear your call partner Make sure the handset cord is correctly plugged into both the handset and the phone (see chapter "Installation and first-time operation", page 100).
Further information Declaration Open Source Software (Aastra 5361ip) About Open Source Software This product contains Open Source Software from third-party suppliers subject to the GNU licence provisions GPL (GNU General Public License) and LGPL (GNU Library/Lesser General Public License). The licence texts for the GPL and LGPL and for the source code of the software sections listed below are available at www.aastra.com/docfinder ("Public GNU source" document type).
Further information Communication system and software versions You want to activate a feature described in these Instructions but the system will not let you. Some communication systems or software versions do not support all the features. The corresponding text sections are identified by a letter inside square brackets [a]. The list below indicates which system versions support the relevant features. Contact your system administrator for more information. R2.0 [a] X [b] X R3.
Index A Aastra Alarm Server .......................................................73 Absence information ....................................................52 Accessories (Safety information) ................................ 6 Acknowledging an appointment call .....................63 Actions following an alarm ........................................63 Alarm melodies ...............................................................82 Alpha search .............................................................
Discreet ring ....................................................................66 Dismantling .................................................................. 105 Display symbols: Explanation ...............................................................24 Phone ..........................................................................17 Display text ......................................................................24 Display: Display contrast ......................................................
O One number user concept ........................................... 7 Open listening .................................................................22 Open Source Software .............................................. 110 OpenCount .......................................................................72 Operating elements ......................................................15 Options ........................................................................... 101 Organizing absence ..................
Conformity Aastra Telecom Schweiz AG hereby declares that • the Aastra 400 products conform to the basic requirements and other relevant stipulations of Directive1999/5/EC. • all our products are manufactured in conformity with RoHS (2011/65/EU). The product-specific declarations of conformity can be found on the Aastra 400 DocFinder: www.aastra.com/docfinder. Exclusion of liability Aastra® is a registered trademark of Aastra Technologies Limited.
