51i IP Phone User Guide Release 2.
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2007 Aastra Telecom. www.aastra.com All Rights Reserved.
Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Table of Contents Software License Agreement .................................................................... iii About This Guide ........................................................................................1 Documentation.............................................................................................1 Introduction .................................................................................................2 Phone Features.....................................................
Table of Contents Table of Contents Making Calls..............................................................................................42 Dialing a Number .................................................................................................. 42 Using Handsfree Speakerphone ............................................................................ 42 Redial..................................................................................................................... 43 Mute.......
About This Guide This guide explains how to use your new 51i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Your System Administrator also has the ability to customize some features on this phone. Documentation • Aastra 51i IP Installation Guide – installation and set-up instructions, general features and functions, and basic options list customization.
Introduction Introduction This 51i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 51i IP telephone provides communications over an IP Network using the SIP IP telephony protocol.
Installation and Setup If your System Administrator has not already setup your 51i phone, please refer to the Aastra 51i Installation Guide for basic installation and physical setup of the 51i. For more advanced administration and configuration information, System Administrators should refer to the Aastra SIP 51i, 53i, 55i, 57i, 57i CT IP Phone Administrators Guide.
Getting Started Getting Started The 51i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 51i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. 1. The phone displays the following startup screens.
If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. Downloading language packs..... When the configuration update is complete, the phone displays the following screens.
Getting Started Idle Screens Idle Screen 1 When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen: 1 John Burns 9054550055 Sat Jun 8 2:55pm The Idle State screen lists your name (SIP screen name), extension (or phone number), and day, date, and time. The "1" in the upper corner in the above example indicates the idle screen for the first line appearance.
Incomplete Configuration If your phone displays an "Incomplete Config" message without any extension or user name at the end of the start up sequence instead of an Idle state screen, this inidicates the phone configuration that was downloaded from the configuration server is not complete or correct. Contact your System Administrator for assistance.
IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions The following sections describe the various 51i phone key functions, and how they help you make and manage your calls and caller information. Key Description* The following table identifies the keys on the key panel of your 51i IP phone that you can use for handling calls. Keys Key Description Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.
Keys Key Description Save key - Saves names and numbers to the Directory List. Also saves names and numbers from the Callers List to the Directory List. Delete key - Deletes individual or all entries from the Directory List and Callers List. Deletes all entries from the Redial List. You can also use this key to backspace and delete a character when entering values for speeddial softkeys. The Swap key works with two active calls only. A third call cannot be accepted.
Methods for Customizing Your Phone Methods for Customizing Your Phone There are two ways to customize specific options on your phone: • Using the Services Key on the IP Phone and selecting Options from the Menu • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Services Key Options from the Menu using the IP Phone UI. and selecting These options allow you to customize the following phone settings.
Simplified Options Menu You System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied. Option Number Option Call Forward 1. Cfwd Number 2. Cfwd Mode 3. No. Rings 2 Preferences 1. Tones Ring Tone Tone Set 2. Contrast Level 3. Live Dialpad 3 Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4.
Methods for Customizing Your Phone Using the IP Phone UI IP Phone UI 1. Press the Services Key Options List. on the phone and select Optoins to enter the 2. Use and to scroll through the list of options, or press the number corresponding to the Option. 3. Press Enter, the 4 key, or press the digit number of the corresponding option to select an option. 4. Change a selected option if applicable. 5. Press the Set or Done key to save the change. 6. Press the saving changes.
Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see "Finding Your Phone’s IP Address" on page 16. Using the Aastra Web UI Aastra Web UI Methods for Customizing Your Phone 1.
Methods for Customizing Your Phone The Network Status window displays for the IP phone you are accessing.. 3. You can logout of the Aastra Web UI at any time by clicking Log Off. The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone.
Headings Descriptions Basic Settings Preferences - Allows you to enable/disable the following: Suppress DTMF Playback, Display DTMF Digits, enable/disable Call Waiting, Play Call Waiting Tone, Stuttered Dial Tone, XML Beep Support, Status Scroll Delay, Incoming Call Interrupts Dialing, and Goodbye Key Cancels Incoming Call. This category also allows you to configure incoming intercom call settings, ring tones (global basis only, and ring tone sets, time and date settings, and language settings.
Phone Status Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display. This option allows you to view your phone’s: • Network status including your phone’s IP and MAC address • Local Area Network (LAN) port • PC port • Firmware version Use the following procedure to view the status of your phone using the IP Phone UI. IP Phone UI 1.
3. Select "IP&MAC Addresses" and press the 4 key. 1 IP&MAC Addresses =Next =Enter The IP address of your 51i IP phone displays in the "IP Address" field. IP Address: 10.40.50.112 =Next =Exit Phone Status via the Aastra Web UI After accessing your phone via the Aastra Web UI, the first screen to display is the phone’s Status Screen. This screen is view only.
Customizing Your Phone Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones on a global basis only.
Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country.
Customizing Your Phone Aastra Web UI 1. Click on Basic Settings->Preferences->Ring Tones. 2. In the "Ring Tones" section, select a country from the "Tone Set" field. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US. 3. Select a value from the "Global Ring Tone" field. Note: *See the Ring Tones Table on page 18 for valid values. 4. Click to save your changes.
Contrast Level The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level. You can set the contrast level using the IP Phone UI only. Setting Contrast Level IP Phone UI 1. Press the key and select "Options List" from the Menu. 2. Select Preferences. 3. Select Contrast Level. 4. Use the 3 and 4 nagivation buttons to increase or decrease the intensity of contrast lighting on the LCD. 5.
Customizing Your Phone Time and Date On the IP phones, you can configure the following: • • • • Time and date Time and date format Time zone Daylight savings time • Time Servers (Administrator use only;password protected) Note: You can set the above features using the IP Phone UI. However, only the Time and Date Formats can be set using the Aastra Web UI. The "Time Server" configuration is for Administrator use only and is password protected. Contact your System Administrator for more information.
7. Select a date format from the list of options. Default is Sun Jan 2. Valid values are: • Sun Jan 2 (Default) • 2-Jan-00 • 2000 01 02 • 02/01/2000 • 02/01/00 • 02-01-00 • 01/.02/00 • Jan 2 • 2 Jan 2000 • Sun 2 Jan • 2 Jan • 02.01.2000 8. Press Done to save the Date Format. Set Time Zone 1. Select Preferences. 2. Select Time and Date. 3. Select Time Zone. Customizing Your Phone 4. Press * to display a list of Time Zone options. A list of Time Zones display for different areas of the world. 5.
Customizing Your Phone Aastra Web UI 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: 12h (12 hour format) (default) 24h (24 hour format) Note: The time displays on the phone’s idle screen in the format you select for this field. 3. In the “Date Format” field, select the date format you want to use on your phone. Default is WWW MMM DD.
Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
Customizing Your Phone Aastra Web UI Note: You must have the language pack(s) already loaded to your phone in order to use them. For more information about loading language packs, see your System Administrator. 1. Click on Basic Settings->Preferences->Language Settings. 2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI.
User Password This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password you will need to: using the IP Phone UI, use that new password to log into the Aastra Web UI. using the Aastra Web UI, use that new password when changing the user password via the IP Phone UI.
Customizing Your Phone Aastra Web UI 1. Click on Operation->User Password. 2. In the "Current Password" field, enter the current user password. Note: By default, the user name is “user” (all lowercase) and the password field is left blank. 3. In the "New Password" field, enter the new user password. 4. In the "Password Confirm" field, enter the new user password again. 5. Click to save your changes.
Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). Default password is an empty string "" (field is blank).
Customizing Your Phone Restarting your phone You may want to restart your phone to check for updates for your phone on the server. You may occasionally need to restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been asked to do so by your System Administrator, or should you experience any unexpected behavior. IP Phone UI 1. Press the key and select "Options List" from the Menu. 2. Select Restart Phone. 3.
Phone Lock You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra Web UI. In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the “Reset” button in the “Reset User Password” field displays a screen that allows you to enter and save a new user password.
Customizing Your Phone Aastra Web UI 1. Click on Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click . The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click . The phone unlocks dynamically and displays the following message: "Phone is unlocked".
Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
Customizing Your Phone Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area. Aastra Web UI 1. Click on Operation->Phone Lock. 2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local area to contact emergency services. For multiple numbers, enter a “|” between each emergency number. For example: 911|110 Default for this field is 911|999|112|110. 3.
Speeddial Keys The normal function of a speeddial option allows you to dial a number quickly by pressing a key configured for speeddialing. You can program the keys on the keyapd of the 51i to speeddial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail. On the 51i, the speeddial function can be set using the IP Phone keyapd directly, or using the Aastra Web UI to setup the speeddial key.
Customizing Your Phone After entering the number, the prompt, "Use Save to end" displays on the screen. 3456 Use Save to end 3. Press Save to save the number as a speeddial key. Note: Press and hold a speeddial key to edit that speeddial key. Use the Delete Key to delete the speeddial key. Creating a Speeddial Key Using the Save Key IP Phone UI Use the following procedure to create a speeddial key using the Save key. Use the following illustration for reference.
1. Press the Save key. The screen displays "Save to?" Save to? 2. Select a Keypad key you want to save to. 3. At the "Enter Number" prompt, use the dial pad key to enter the number. Enter Number > 5553491234 4. Press the Save key to save the speeddial configuration. 5. At the "Enter Name" prompt, use the dial pad keys to select the letters. Continue to press the number key to access the next letter for that key (i.e. press 2 three times to access C).
Customizing Your Phone Creating a Speeddial Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation->Keypad Speeddial.. 2. Select from "Digit 1" through "Digit 9". 3. In the input box, enter the phone number, extension, or speeddial prefix to apply to this Digit key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+"). 4. Click to save your changes.
Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial Key IP Phone UI Use the following procedure to save an entry from your Directory List, Callers List, or Redial List on the IP phone. Use the Services Key to Access Callers List and Directory List Use the Redial Key to access the Redial List key. 2. Select Directory List, Callers List, or Redial List from the Services Menu.
Customizing Your Phone Transfer Key The 51i has a Transfer Key configured on the RIGHT arrow of the Navigation Keys.. Transfer Key The Transfer key allows you to perform blind or consultative call transfers to other recipients. The blind transfer feature transfers a call to another number without you having to talk to the recipient. A consultative transfer feature transfers a call to another number but allows you to speak with the recipient before the call is actually transferred.
Conference Key The 51i has a Conference Key configured on the LEFT arrow of the Navigation Keys. Conference Key The Conference key allows you to link three active calls into a single conference (Local Conferencing). This key also helps to create multiple conferences with unlimited participants on your phone if your System Administrator has enabled Centralized Conferencing on your phone. Reference For more information about Local and Centralized Conferencing, see "Conferencing Calls" on page 49.
Making Calls Making Calls This section describes ways to make calls on your 51i phone, using your handset or speakerphone. Dialing a Number First, take the phone off-hook by: • lifting the handset, or • pressing . At the dial tone, enter the number you wish to call. Note: After dialing the number, the phone has a short delay before sending the call. To send the call immediately, you can press the "#" key immediately after dialing the number. The phone sends the call without delay.
Redial IP Phone UI • Press to dial the most recent number you dialed from the phone. • If you are off-hook and press the last number you called will be called back. • If you are on-hook and press , a Redial list appears on-screen. The redial list is available during active calls. It also stores up to the last 100 numbers you called, allowing you to scroll through and select the number you wish to redial. Note: Your System Administrator can set your Redial key to speeddial a specific number.
Making Calls Deleting from the Redial List Note: You cannot delete individual entries in the Redial List. IP Phone UI Delete All Items 1. Press . 2. Press the Delete Key, then press the Delete Key again at the prompt to erase all items.
Mute You can use the Mute key to mute the handset or speakerphone. When you use the mute key on your phone, you cannot be heard on an active call or on a conference. When a call is muted, the icon displays as follows. 1 John Burns 9054550055 03:00 For muted calls, the handsfree LED flashes and the Mute key LED is ON. IP Phone UI Press the button at any time to mute handset or speakerphone. The speaker light will flash slowly and you can hear the caller, but they cannot hear you.
Receiving Calls Receiving Calls When a call is ringing at your extension, you see the "Inbound Call" Screen. The line/call appearance light flashes quickly for the incoming call. Laflamme & Assoc 555-1234 Answering an Incoming Call IP Phone UI To answer the call • For handsfree operation, press to answer the incoming call. • For handset operation, lift the handset to answer the incoming call. If you cannot answer the call, the call goes to voicemail if it has been configured for your extension.
Handling Calls When you are connected to a call, you can use the Hold key , the Transfer Key (RIGHT Arrow Key), or the Conference Key (LEFT Arrow Key) on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold You can place an active call on hold by pressing the Hold place a call on hold, only your phone can retrieve the call. Key. When you When a call is on hold, the icon displays on-hook as follows. 1 Call held 03:05 For on-hold calls, the timer displays as running.
Handling Calls Retrieving a Held Call If you have a call on hold, you can scroll through the held call information by pressing 3 and 4 navigation keys. To reconnect to a call press the again. Key Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number.
Conferencing Calls The 51i IP Phone allows you to perform local conferencing with up to 3 parties. The 51i has a Conference Key configured on the LEFT arrow of the Navigation Keys. Conference State Screens When you use the Conference key (LEFT arrow key) to initiate a conference call, the following screen displays. 1-1 1-2 John Jim 03:05 = Drop In a conference call, the call timer moves to the left. You use the up and down arrow keys to scroll to a party on the list.
Handling Calls 3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference. 4. Press the LEFT arrow key. A new line opens. 2 =Dial 5. Enter the phone number of Party 3. 6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. 7. Press the Left arrow key again to add Party 3 to the conference. Party 1 (which is yourself), Party 2, and Party 3 are all connected to a single conference. 8.
Managing Calls The 51i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • • • • • Directory List Callers List Call Forwarding Missed Calls Indicator Voicemail These options are all found under the Services Menu ( ). Directory List The Directory List is your personal phone book, conveniently stored within your phone.
Managing Calls 1. Press the Key and select "Directory List" from the Menu. The directory displays the number of entries in your list. If the Directory List is empty, "Directory Empty/Use Save to add" is displayed. Directory empty Use Save to add 2. You can access entries by pressing and to scroll through the list. 3. To search for an entry by name, press the dial pad number corresponding to the first letter of the name (for example, press 7 for the letter P).
Adding an Entry to the Directory List IP Phone UI Use the following procedures to add a new entry to the Directory List. Use the following illustration as a reference. Services Key accesses Directory List Save Key Delete Key Notes: 1.Use the 3 Key when required for backspacing. 2.You can exit the entry process any time by pressing the 1. Press the Key. Key and select "Directory List" from the Menu. 2. Press Save. The "Enter Number" prompt displays.
Managing Calls Adding an Entry to the Directory List from the Save Key You can also add a new entry to the Directory List from the Save Key. Notes: 1.Use the 3 Key when required for backspacing. 2.You can exit the entry process any time by pressing the Key or the Directory Key. 1. .Press the Save Key. The "Save to?" prompt displays. 2. Press the Key and select "Directory List" from the Menu. The "Enter Number" prompt displays. 3. Enter a phone number using the numbers on the keypad and press Save.
Editing an Entry in the Directory List IP Phone UI Use the following procedure to edit an entry in the Directory List. Use the following illustration as a reference. Services Key accesses Directory List Save Key 1. Press the Key and select "Directory List" from the Menu. 2. Access the entry you want to edit by pressing the first letter of the name on the dial pad, or use and to scroll through the list to find the name. 3. To begin editing, press 3.
Managing Calls Deleting an Entry from the Directory List You can delete a single entry from the Directory List, or you can delete all entries from the Directory List. IP Phone UI Use the following procedures to delete a single entry or all entries from the Directory List. Use the following illustration as a reference. Services Key accesses Directory List Delete Key Delete a Single Entry 1. Press the 2. Press Key and select "Directory List" from the Menu. and to find the entry you want to delete. 3.
3. Press the Delete Key again to erase all entries from the Directory List. The "Directory empty" prompt displays..
Managing Calls Saving from the Callers List IP Phone UI Use the following procedure to save names/numbers from the Callers List to the Directory. Use the following illustration as a reference. Services Key accesses Callers List and Directory List Save Key 1. Press the Key and select "Callers List" from the Menu. 2. From the Callers List, scroll through the list to find the name and number that you want to save to your Directory. 3. Press the Save Key. 4.
Saving from the Redial List IP Phone UI Use the following procedure to save names/numbers from the Redial List to the Directory. Use the following illustration as a reference. Services Key accesses Directory List Save Key Redial Key 1. Press the Redial ( ) Key. 2. From the Redial List, scroll through the list to find the name and number that you want to save to your directory. 3. Press the Save Key. 4.
Managing Calls Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application. The file displays the name, phone number, and line number for each Directory entry.
Callers List The Callers list is a stored log of your incoming calls. The 51i IP Phone stores information for up to 200 incoming calls in the Callers list. You access the Callers List using the Services Key . Services Key accesses the Callers List Your phone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you. When the Callers list is full, the oldest call records are deleted to accommodate the information of new callers.
Managing Calls Caller’s List Screen Display Display Item Description 450-349-0438 Indicates you have returned the call from the Callers list. N MAR 04 3:30pm 2x "N" indicates a new call. XX New Callers When you’re not on the telephone and not in the Callers list, the display shows you how many callers have been added to the list since you last checked it. Indicates an unanswered call in the Callers list. Indicates an answered call in the Callers list.
Accessing the Callers List IP Phone UI Use the following procedure to access the Callers List. Use the following illustration as a reference. Services Key accesses the Callers List Handsfree Key 1. Press the 2. Press Key and select "Callers List" from the Menu. and recent call, or to move through the Callers list. Press 3. To dial the displayed number, press 4. Press the to see the most to see the oldest call on your list. or lift the handset. Key to cancel.
Managing Calls Editing Entries in the Callers List Important: The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix. In the Callers List, if a dial pad key is pressed when a number and/or a name is displayed, the cursor will automatically add the digit at the left side of the number to enable the entry of the prefix.
Deleting Entries From the Callers List You can delete individual items from the Callers List, or you can delete all items in the Callers List. IP Phone UI Use the following procedure to delete an individual item from the Callers List. Use the following illustration as a reference. Services Key accesses the Callers List 1. Press the 2. Press Delete Key Key and select "Callers List" from the Menu. and to find the item you want to delete. 3. Press the Delete Key. 4.
Managing Calls Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Callers List in a spreadsheet application. This file displays the name, phone number, and the line that the call came in on.
Call Forwarding The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination. The phone sends the SIP message to the SIP proxy, which then forwards the call to the assigned destination. Phone-side Call forwarding is disabled by default. You can enable call forwarding on a global basis only using the IP Phone UI or the Aastra Web UI.
Managing Calls Setting Call Forwarding Use the following procedure to set global call forwarding. For Global Call Forward Settings IP Phone UI 1. Press the Key and select "Options List" from the Menu. 2. Select Call Forward and press 4. 3. Select Cfwd Number and press 4. 4. Enter the number destination for which you want your incoming calls to be forwarded and press 4. Note: If you leave the "Number" field blank, call forwarding is disabled. 5. Press to scroll to Cfwd Mode and press 4. 6.
Aastra Web UI 1. Click on Basic Settings->Call Forward. 2. In the "Mode" field, select the mode you want to set on your phone. Note: To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the phone number in the "Number" field. 3. In the "Number" field, enter the call forward number for which you want your calls to be call forwarded. 4. In the "Number of Rings" field, enter the number of rings you want to set before the call is forwarded. Valid values are 1 to 9. 5.
Additional Features Additional Features This section describes additional features you can use on the 51i phone. Star Codes All of the main call handling and extension management features for your system can be set up as speed dials on the Keypad keys on your phone. Contact your System Administrator for more information about available star code functions in your network. If these have not been set up, you can dial any star code commands on the 51i phone the same way you would on a regular telephone.
Display DTMF Digits A feature on the IP phones allows users to enable or disable DTMF (dual-tone multifrequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a speeddial key. DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys. This is also known as “touchtone” dialing. Each key you press on your phone generates two tones of specific frequencies.
Additional Features Enable/Disable Call Waiting The call waiting feature notifies the user on an active call, of a new incoming call. You can disable the call waiting feature, so that the new incoming call is automatically rejected by the phone with a busy message.
Enabling/Disabling Call Waiting Aastra Web UI Use the following procedure to enable or disable Call Waiting on the IP phone. Note: "Call Waiting" is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. Call Waiting is enabled by default. If required, disable the "Call Waiting" field by unchecking the check box. 3. Click to save your settings.
Additional Features Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone. Note: "Play Call Waiting Tone" is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. A call waiting tone is enabled by default.
Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone. Note: "Stuttered Dial Tone" is enabled by default. 1. Click on Basic Settings->Preferences->General. 3. Click to save your settings. Model 51i IP Phone User Guide 75 Additional Features 2.
Additional Features XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)" field at the path Basic Settings->Preferences->General. The default time is 5 seconds for each message to display before scrolling to the next message. You can increase or decrease this time as required.
Additional Features Incoming Call Interrupts Dialing If you are dialing a call on your phone and another call comes in while you are dialing, you can allow the incoming call to interrupt dialing by enabling a parameter called "Incoming Call Interrupts Dialing". You can enable or disable this parameter in the Aastra Web UI at the path Basic Settings->Preferences->General.
Goodbye Key Cancels Incoming Calls The 51i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called "Goodbye Key Cancels Incoming Call" and is configurable via the Aastra Web UI. If you enable this parameter, which is the default, pressing the Goodbye key rejects calls coming into the phone while you are on an active call.
Additional Features Using the Goodbye Key to Cancel Incoming Calls Feature IP Phone UI IF THEN "Goodbye Key Cancels Incoming Call" is enabled AND a second call comes in while you are on an active call, press the Goodbye key to reject the second incoming call. "Goodbye Key Cancels Incoming Call" is disabled AND a second call comes in while you are on an active call, press the Goodbye key to hang up on the active call so you can answer the second incoming call.
Incoming Intercom Call Features Incoming Intercom By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatically plays a warning tone when it receives an incoming intercom call. It also mutes the microphone. If the intercom call comes into the phone while an active call is already present, the phone puts the active call on hold and answers the intercom call.
Additional Features Auto-Answer/Play Warning Tone The auto-answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call. If “Auto-Answer” is enabled, the phone automatically answers an incoming intercom call. If “Play Warning Tone” is also enabled, the phone plays a tone to alert you before answering the intercom call. If “Auto-Answer” is disabled, the phone rejects the incoming intercom call and sends a busy signal to the caller.
Note: If the Auto-Answer field is not checked (disabled), the phone rejects the incoming intercom call and sends a busy signal to the caller. 3. The "Microphone Mute" field is enabled by default. The microphone is muted on the IP phone for Intercom calls made by the originating caller. To disable this field, uncheck the box. 4. The "Play Warning Tone" field is enabled by default. If “Auto-Answer” is enabled, the phone plays a warning tone when it receives in incoming intercom call.
Available Features Enabled by Administrators Available Features Enabled by Administrators There are features on your IP Phone that you can use ONLY if an Administrator has enabled them on your phone. Those features are described in this section. Contact your System Administrator for more information.
Autodial (Hotline and Warmline) • Hotline: The IP phone immediately dials a preconfigured number when you lift the handset. • Warmline: The IP phone waits for a specified amount of time after you lift the handset before dialing a preconfigured number. If you do not dial a number within the time allotted, then the IP phone begins to dial the number. The Autodial feature is available on a global basis only on the 51i. Contact your System Administrator for more information. Notes: 1.
Troubleshooting Solutions Troubleshooting Solutions Why is my display blank? Ensure that power is being provided to your phone. Make sure your phone is plugged into a power source. Why is my speakerphone not working? If you press the button and the speaker light stays on steady and you hear dial tone, the phone has been set up so that you can alternate between the speakerphone and the handset by pressing .
How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. IP Phone UI 1. Press the key and select "Options List" from the Menu. 2. Select User Password and press 4. 3. Enter the current user password and press 4. 4. Enter the new user password and press 4.. 5. Re-enter the new user password and press 4. A message, "Password Changed" displays on the screen. Aastra Web UI 1. Click on Operation->User Password. 2.
Troubleshooting Solutions How do I restart the IP phone? IP Phone UI 1. Press the key and select "Options List" from the Menu. 2. Use the key to scroll down the list of options to Phone Status and press the 4 key to select. 3. Press the key to scroll to the Restart Phone option. Press the 4. key to confirm and restart the phone. If you do not wish to restart your phone, press the 3 key to cancel. Note: Your phone will be out of service temporarily during the restart and downloading process.
How do I lock my phone? You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra Web UI. Use the following procedure to lock an IP phone using the IP Phone UI. IP Phone UI Lock the Phone 1. Press the key and select "Options List" from the Menu. 2. Select Phone Lock and press 4. 3. Press 4 to set the phone to lock. 4.
Troubleshooting Solutions Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click . The phone unlocks dynamically and displays the following message: "Phone is unlocked".
Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone.
Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo CET CET AST AST EE-Tallinn ES-Madrid ES-Canary EET CET WET FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris EE
Time Zone Code JM-Jamaica JP-Tokyo EST JST KY-Cayman EST LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana CET EET CET AST AST CET CST CST CST CST MST MST MST PST NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham CST CET CET NRT NUT NZS CHA PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-L
Appendix A - Time Zone Codes Time Zone Name Time Zone Code RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr EET EET MSK SAM YEK OMS NOV KRA IRK YAK VLA SAK MAG PET ANA SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador CET SGT CET CET CET SRT CST TR-Istanbul TT-Port of Spain TW-Taipei EET AST CST UA-Kiev US-Eastern US-C
Index Numerics G 51i getting started 4 Goodbye key cancels incoming call 79 configuring 79 using 80 star codes for 70 A Aastra Web UI Basic Settings parameters 15 Operaton parameters 14 phone status 14 about this guide 1 allow barge-in, for intercom 82 auto-answer, for intercom 82 C call forwarding 67 configuring 68 call waiting tone 74 callers list 61 downloading to phone 66 calls, ending 50 calls, handling 47 calls, making 42 calls, managing 51 calls, placing on hold 47 calls, receiving 46 calls, tr
Index Index S speakerphone, using 42 speeddial prefix for 35 setting 35 speeddial key, creating from phone keypad 35 star codes 70 starting up the phone 4 status scroll delay 77 T troubleshooting solutions 86 changing password 87 display blank 86 finding IP address 86 locking/unlocking phone 89 no dial tone 86 no light for VM message 86 no ring 86 no speakerphone 86 phone displays "Bad Encrypted Config"? 87 restarting phone 88 U user password 27 using the 53i 8 V voicemail 46 W warning tone, for Interc
If you’ve read this owner’s manual and consulted the Troubleshooting section and still have problems, please visit our website at www.aastra.com or call 1-800-574-1611 for technical assistance. © Aastra Telecom Inc.
