6751i IP Phone User Guide Release 2.
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2008 Aastra Telecom. www.aastratelecom.com All Rights Reserved.
Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Table of Contents Table of Contents Software License Agreement ...................................................................................................... iii Table of Contents ..........................................................................................................................v About This Guide ..........................................................................................................................1 Documentation ...........................................
Table of Contents Table of Contents Editing Speeddial Keys ...........................................................................................................46 Transfer Key ...........................................................................................................................48 Conference Key ......................................................................................................................48 Making Calls ......................................................
Table of Contents Incoming Intercom Call Features ...........................................................................................95 Using Redial Key for “Last Number Redial” .........................................................................97 Group RTP Paging (Receiving End Only) ..............................................................................97 LLDP ELIN .........................................................................................................................
About This Guide This guide explains how to use your new 6751i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Your System Administrator also has the ability to customize some features on this phone. Documentation • Aastra 6751i SIP IP Phone Installation Guide – installation and set-up instructions, general features and functions, and basic options list customization.
Introduction Introduction This 6751i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 6751i IP telephone provides communications over an IP Network using the SIP IP telephony protocol.
Getting Started The 6751i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 6751i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The phone displays the following startup screens.
Getting Started The 6751i phone may also look for configuration servers on your local network (press 3Remote to enter a remote server address, or 4Skip to continue without checking for servers). Auto Discovery Remote Skip If appropriate servers are found they are listed for you to select from by scrolling down to view the complete list. (Press 3Skip to continue without selecting a server.).
When the configuration update is complete, the phone displays the following screens. Network DSP SIP Done Idle Screens Idle Screen 1 When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen: 1 John Burns 9054550055 Sat Jun 8 2:55pm The Idle State screen lists your name (SIP screen name), extension (or phone number), and day, date, and time.
Getting Started • Network Disconnected/Connected Note: Since the "Network Disconnected/Connected" display on two lines, the date and time does not show if this event displays.
No Service When the phone is not properly connected to the network, or the account has not been configured by the Network Administrator, the "No Service" or "Network Disconnected" prompt appears on the display and the telephone status light turns ON. The phone also displays the default time and date of 12:00am Jan. 1st, 2000. Check that the cables are tightly connected to the phone and to the wall jack.
IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions The following sections describe the various 6751i phone key functions, and how they help you make and manage your calls and caller information. Goodbye Services Save Hold Delete Redial Swap Speaker Mute Key Description* The following table identifies the keys on the key panel of your 6751i IP phone that you can use for handling calls. Keys Key Description Goodbye Servi vices es Goodbye key - Ends an active call.
Keys Key Description Delete Swap Delete key - Deletes individual or all entries from the Directory List and Callers List. Deletes all entries from the Redial List. You can also use this key to backspace and delete a character when entering values for speeddial softkeys. Swap key - If you are on an active call and a second call comes in, you can press the Swap key. This key places the first call on hold and answers the second call. Pressing the Swap key again toggles between the two active calls.
Methods for Customizing Your Phone Methods for Customizing Your Phone There are two ways to customize specific options on your phone: • Using the Services Key • Using the Aastra Web UI in an Internet browser window from your PC. Servi vices es on the IP Phone Phone Options via the IP Phone UI You can customize your phone by pressing the Services Key from the menu that displays. Servi vices es and selecting an option The Services Menu allows you to customize the following phone options.
4 Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 5. Error Messages 5 User Password 6 Administrator Menu (Password Protected) 7 Restart Phone 8 Phone Lock Note: *The "Administrator Menu" options are administrator level functions only, and are not accessible by the user. These options should only be set up and changed by your system administrator. Simplified Options Menu Option Number 1 Option Call Forward 1. Screenname 2. All Off 3.
Methods for Customizing Your Phone Using the IP Phone UI IP Phone UI 1. Press the Services Key Servi vices es on the phone. 2. Use 5 and 2 to scroll through the list of options, or press the number corresponding to the Option. 3. Press Enter, the 4 key, or press the digit number of the corresponding option to select an option. 4. Change a selected option if applicable. 5. Press the Set or Done key to save the change. 6. Press the changes.
Using the Aastra Web UI Aastra Web UI 1. Open your web browser, enter the phone’s IP address or host name into the address field and press . The following logon screen displays. Methods for Customizing Your Phone 2. At the prompt, enter your username and password and click Note: For a user, the default user name is “user” and the password field is left blank. The Network Status window displays for the IP phone you are accessing.. 3.
Methods for Customizing Your Phone The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone, and information about the SIP account currently configured on the phone. The information in the Network Status window is read-only.
Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.
Phone Status Finding Your Phone’s IP Address If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address. IP Phone UI 1. Press Servi vices es on the phone to enter the Options List. 2. Select Phone Status and press the 4 key. 3 Phone Status =Next =Enter 3. Select "IP&MAC Addresses" and press the 4 key.
Phone Status via the Aastra Web UI Use the following procedure to view the phone status via the Aastra Web UI. Aastra Web UI 1. Open your web browser, enter the phone’s IP address or host name into the address field and press . 2. In the Username/Password window, enter your username and password and click . Note: For a user, the default user name is “user” and the password field is left blank. The Network Status window displays for the IP phone you are accessing..
Phone Status SIP Account Status The IP Phones show the SIP registration status on the IP Phone’s Network Status screen in the Aastra Web UI. The 6751i displays only one status line. The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed.
The following table describes the status conditions that can display for the account. Status Condition Registered Desription Displays this status on accounts that HAVE been registered with the SIP proxy server. Example: Line 1 SIP Account 9057604603@anasipproxy.aastra.com:5060 Status Registered Backup Registrar Used? Yes where Account Number is “1” SIP Account is “9057604603@anasipproxy.aastra.
Customizing Your Phone Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone. The following paragraphs describe the Ring Tones and Ring Tone Sets you can set on the 6751i. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones.
Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country.
Customizing Your Phone 7. Select Tone Set. 8. Select the country for which you want to apply the tone set. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US. 9. Press 4. The ring tone and tone set you select is immediately applied to the IP phone. Aastra Web UI 1. Click on Basic Settings->Preferences->Ring Tones. 2. In the "Ring Tones" section, select a country from the "Tone Set" field.
Contrast Level The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level. You can set the contrast level using the IP Phone UI only. Setting Contrast Level IP Phone UI 1. Press Servi vices es on the phone to enter the Options List. 2. Select Preferences. 3. Select Contrast Level. 4. Use the 3 and 4 nagivation buttons to increase or decrease the intensity of contrast lighting on the LCD. 5.
Customizing Your Phone Time and Date On the IP phones, you can configure the following: • Time and date • Time and date format • Time zone • Daylight savings time • Time Servers Note: Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI. Note: Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone. IP Phone UI Set Time and Time Format 1. Press Servi vices es on the phone to enter the Options List. 2.
5. Press Set to save the date setting. 6. Select Date Format. 7. Select a date format from the list of options. Default is Sun Jan 2. Valid values are: • Sun Jan 2 (Default) • 2-Jan-00 • 2000 01 02 • 02/01/2000 • 02/01/00 • 02-01-00 • 01/.02/00 • Jan 2 • 2 Jan 2000 • Sun 2 Jan • 2 Jan • 02.01.2000 8. Press Done to save the Date Format. Set Time Zone 1. Select Preferences. 2. Select Time and Date. 3. Select Time Zone. Customizing Your Phone 4. Press * to display a list of Time Zone options.
Customizing Your Phone Set Daylight Savings Time 1. Select Preferences. 2. Select Time and Date. 3. Select Daylight Savings. 4. Select a Daylight Savings time from the list of options. Default is Automatic. Valid values are: • OFF • 30 min summertime • 1 hr summertime • Automatic (Default) 5. Press Set to save the Daylight Savings value you selected. Set Time Servers With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server.
Aastra Web UI 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: • • 12h (12 hour format) (default) 24h (24 hour format) Note: The time displays on the phone’s idle screen in the format you select for this field. • • • • • • • • • • • • WWW MMM DD (default) DD-MMM-YY YYYY-MM-DD DD/MM/YYYY DD/MM/YY DD-MM-YY MM/DD/YY MMM DD DD MMM YYYY WWW DD MMM DD MMM DD.MM.
Customizing Your Phone 5. In the “Time Server 1”, “Time Server 2”, and “Time Server 3” fields, enter IP addresses or qualified domain names for the primary, secondary, and tertiary time servers. Note: Time Servers can only be entered if NTP Time Servers is enabled. 6. Click to save your changes. Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required.
IP Phone UI Use the following procedure to specify which language to use for the IP Phone UI. 1. Press Servi vices es on the phone to enter the Options List. 2. Select Preferences and press 4. 3. Select Language and press 4. 4. Select Screen Lanaguage and press 4. The language setting displays a check mark indicating this is the current language on the IP Phone. 5. Using the 5 and 2 keys, scroll through the languages.
Customizing Your Phone 2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI. The IP phone supports the following languages: • • • • • English (default) French (European and Canadian) Spanish European and Mexican) German Italian Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed or removed. 3.
Keypad Input Alphabet Tables English Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2 abc2 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.
Customizing Your Phone Spanish Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ Key Uppercase Lowercase 0 0 0 1 1.:;=_,-'&() 1.
Italian Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÀCÇ abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ Configuring Language Input Using the IP Phone UI Once “Language Input” is enabled, you can change the default input language on the phone using the IP Phone UI.
Customizing Your Phone Note: Available input languages are dependent on the configuration enabled by your System Administrator. 5. Press Set when you have selected an input language. Aastra Web UI Once “Language Input” is enabled, you can change the default input language on the phone using the Aastra Web UI. Use the following procedure to set the input language using the Aastra Web UI. 1. Click on Basic Settings-> Preferences->Language Settings. 2. Select a language from the "Input Language" field.
Latin 2 Character Set The 6751i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputing in the IP Phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP Phones. The following table illustrates the Latin 2 character set used on the 6751i IP Phone.
Customizing Your Phone User Password This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password you will need to: using the IP Phone UI, use that new password to log into the Aastra Web UI.
Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). Default password is an empty string "" (field is blank).
Customizing Your Phone Restarting your phone You may want to restart your phone to check for updates for your phone on the server. You may occasionally need to restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been asked to do so by your System Administrator, or should you experience any unexpected behavior. IP Phone UI 1. Press Servi vices es on the phone to enter the Options List. 2. Select Restart Phone. 3.
Phone Lock You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra Web UI. In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password.
Customizing Your Phone Aastra Web UI 1. Click on Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click . The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 1. Click on Operation->Phone Lock. 2. In the "Unlock the Phone?" field, click . The phone unlocks dynamically and displays the following message: "Phone is unlocked".
The following table describes the default emergency numbers on the IP phones. Emergency Number Description 911 A United States emergency number 999 A United Kingdom emergency number 112 An international emergency telephone number for GSM mobile phone networks. In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones. 110 A police and/or fire emergency number in Asia, Europe, Middle East, and South America.
Customizing Your Phone Creating Speeddial Keys The normal function of a speeddial option allows you to dial a number quickly by pressing a key configured for speeddialing. You can program the keys on the keyapd of the 6751i to speeddial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.
2. Enter a phone number or extension to assign to that speeddial key. The following example illustrates the screen display: Speeddial Enter number> 3456 After entering the number, the prompt, "Use Save to end" displays on the screen. 3456 Use Save to end 3. Press Save to save the number as a speeddial key. Note: Press and hold a speeddial key to edit that speeddial key. If you try to edit a digit key set to “Empty” or “None”, the phone proceeds to enter the “Add a Speeddial Key” process.
Customizing Your Phone 3. At the "Enter Number" prompt, use the dial pad key to enter the number. Enter Number > 5553491234 4. Press the Save key to save the speeddial configuration. 5. At the "Enter Name" prompt, use the dial pad keys to select the letters. Continue to press the number key to access the next letter for that key (i.e. press 2 three times to access C). Press 4 to move to the next space, or wait a moment and the cursor automatically advances. To insert a space between letters, press 4.
Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial Key IP Phone UI Use the following procedure to save an entry from your Directory List, Callers List, or Redial List on the IP phone. Press Services-> Services to access Directory and Callers List Goodbye Use the Redial Key to access the Redial List Services Save Hold Delete Redial Swap Speaker Mute 1. Press Servi vices es on the phone to enter the Options List. 2. Select Services. 3.
Customizing Your Phone Editing Speeddial Keys On the 6751i, you can edit a speeddial key using the Aastra Web UI at the path Operation->Keypad Speed Dial. You can also edit a speeddial key from the IP Phone UI using the "Speed Dial Edit" option in the Perferences Menu. The following illustration shows the path in the 6751i IP Phone UI for editing a speeddial key. Preferences 1. Tones 2. Contrast Level 3. Speed Dial Edit 4. Live Dialpad 5. Set Audio 6. Time and Date 7.
5. Edit the speeddial information as applicable and press the RIGHT arrow key to save the setting.. Notes: 1. You can cancel out of the speeddial editing process at any time without saving, by pressing the Goodbye key. 2. On the 6751i, you can remove the Speeddial Key by erasing the speeddial number digits (leaving the speeddial value blank) and then press SAVE or the right arrow key. Use the left arrow key to delete the digits. Editing a Speeddial Key Using the Aastra Web UI Aastra Web UI 1.
Customizing Your Phone Transfer Key The 6751i has a Transfer Key configured on the UP arrow of the Navigation Keys.. Goodbye Services Save Hold Delete Redial Transfer Key Swap Speaker Mute The Transfer key allows you to perform blind or consultative call transfers to other recipients. The blind transfer feature transfers a call to another number without you having to talk to the recipient.
The Conference Key allows you to link active calls into a single conference (Server-Side Conferencing). This key also helps to create multiple conferences with unlimited participants on your phone if your System Administrator has enabled Centralized Conferencing on your phone. Note: You must set the maximum number of conference participants on your conference server. Reference For more information about Server-Side and Centralized Conferencing, see “Conferencing Calls” on page 57.
Making Calls Making Calls This section describes ways to make calls on your 6751i phone, using your handset or speakerphone. Dialing a Number First, take the phone off-hook by: • lifting the handset, or • pressing Speaker . At the dial tone, enter the number you wish to call. Note: After dialing the number, the phone has a short delay before sending the call. To send the call immediately, you can press the "#" key immediately after dialing the number. The phone sends the call without delay.
Redial IP Phone UI • Press to dial the most recent number you dialed from the phone. • If you are off-hook and press Redial • If you are on-hook and press Redial Redial the last number you called will be called back. , a Redial list appears on-screen. The redial list is available during active calls. It also stores up to the last 100 numbers you called, allowing you to scroll through and select the number you wish to redial.
Making Calls Deleting from the Redial List Note: You cannot delete individual entries in the Redial List. IP Phone UI Delete All Items 1. Press Redial . 2. Press the Delete Key, then press the Delete Key again at the prompt to erase all items. DELETE again to erase all items Redial List is empty Mute You can use the Mute Mute key to mute the handset or speakerphone. When you use the mute key on your phone, you cannot be heard on an active call or on a conference.
Receiving Calls When a call is ringing at your extension, you see the "Inbound Call" Screen. The line/call appearance light flashes quickly for the incoming call. Laflamme & Assoc 555-1234 Answering an Incoming Call IP Phone UI To answer the call • • For handsfree operation, press Speaker to answer the incoming call. For handset operation, lift the handset to answer the incoming call. If you cannot answer the call, the call goes to voicemail if it has been configured for your extension.
Handling Calls Handling Calls When you are connected to a call, you can use the Hold key Hold , the Transfer Key (UP old Arrow), or the Conference Key (DOWN Arrow) on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold You can place an active call on hold by pressing the Hold on hold, only your phone can retrieve the call. Hold old Key. When you place a call When a call is on hold, the icon displays on-hook as follows.
When on Hold To let your caller know that they are still on hold, music plays softly (if this has been set up by your phone system). The "offhook" icon displays on your LED to indicate the call is still connected but on hold. John 1051 01:17 Retrieving a Held Call If you have a call on hold, you can scroll through the held call information by pressing 3 and 4 navigation keys. To reconnect to a call press the Hold Key again.
Handling Calls Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension.
Conferencing Calls The 6751i IP Phone allows you to perform server-side conferencing with up to 3 parties. The 6751i has a Conference Key configured on the DOWN arrow of the Navigation Keys. Conference State Screens When you use the Conference key (DOWN arrow key) to initiate a conference call, the following screen displays. 1-1 1-2 John Jim 03:05 = Drop In a conference call, the call timer moves to the left. You use the up and down arrow keys to scroll to a party on the list.
Handling Calls 1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the speakerphone key. A line opens up. 2. Call Party 2 by dialing their number (or answer an incoming call of a Party). 3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference. 4. Press the DOWN arrow key. The 6751i provides a new dial tone.. 2 =Dial 5. Enter the phone number of Party 3. 6. Wait for Party 3 to answer.
Managing Calls The 6751i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory • Callers List • Voicemail You can access these features at the location Options->Services on the IP Phone. Directory List The Directory List is your personal phone book, conveniently stored within your phone.
Managing Calls 3. Select Directory. The directory displays the number of entries in your list. If the Directory List is empty, "Directory Empty/Use Save to add" is displayed. Directory empty Use Save to add 4. You can access entries by pressing 5 and 2 to scroll through the list. 5. To search for an entry by name, press the dial pad number corresponding to the first letter of the name (for example, press 7 for the letter P).
Add New Entries to the Directory List IP Phone UI Use the following procedures to add a new entry to the Directory List. Use the following illustration as a reference. Press Services->Services to access the Directory Save Key Goodbye Services Save Hold Delete Redial Swap Speaker Delete Key Mute Notes: 1. Use the 3 Key when required for backspacing. 2. You can exit the entry process any time by pressing the 1. Press Servi vices es Goodbye Key. on the phone to enter the Options List. 2.
Managing Calls Adding an Entry to the Directory List from the Save Key You can also add a new entry to the Directory List from the Save Key. Notes: 1. Use the 3 Key when required for backspacing. 2. You can exit the entry process any time by pressing the Directory Key. Goodbye Key or the 1. Press the Save Key. The "Save to?" prompt displays. 2. Press Servi vices es on the phone to enter the Options List. 3. Select Services. 4. Select Directory. The "Enter Number" prompt displays. 5.
Edit Entries in the Directory List IP Phone UI Use the following procedure to edit an entry in the Directory List. Use the following illustration as a reference. Press Services->Services to access the Directory Goodbye Services Save Hold Delete Redial Save Key Swap Speaker Mute 1. Press Servi vices es on the phone to enter the Options List. 2. Select Services. 3. Select Directory. 4.
Managing Calls Delete Entries from the Directory List You can delete a single entry from the Directory List, or you can delete all entries from the Directory List. IP Phone UI Use the following procedures to delete a single entry or all entries from the Directory List. Use the following illustration as a reference. Press Services->Services to access the Directory Goodbye Services Save Hold Delete Redial Swap Speaker Delete Key Mute Delete a Single Entry 1.
Delete All Entries 1. Press Servi vices es on the phone to enter the Options List. 2. Select Services. 3. Select Directory. 4. Press the Delete Key. The "DELETE again to erase all items" prompt displays. DELETE again to erase all items 5. Press the Delete Key again to erase all entries from the Directory List. The "Directory empty" prompt displays..
Managing Calls Save Entries to the Directory List You can save entries (names and numbers) from other sources to your Directory using any of the following methods: • Saving from the Display • Saving from the Caller List • Saving from the Redial List Saving from the Display IP Phone UI You can save the name and/or number displayed on your screen during a call to the Directory List, or to a Keypad key using the following procedure. Use the following illustration as a reference.
Saving from the Callers List IP Phone UI Use the following procedure to save names/numbers from the Callers List to the Directory. Use the following illustration as a reference. Press Services->Services to access the Directory and the Callers List Goodbye Services Save Hold Delete Redial Save Key Swap Speaker Mute 1. Press Servi vices es on the phone to enter the Options List. 2. Select Services. 3. Select Callers List. 4.
Managing Calls Saving from the Redial List IP Phone UI Use the following procedure to save names/numbers from the Redial List to the Directory. Use the following illustration as a reference. Press Services->Services to access the Directory Save Key Goodbye Services Save Hold Delete Redial Redial Key 1. Press the Redial ( Swap Speaker Mute Redial ) Key. 2. From the Redial List, scroll through the list to find the name and number that you want to save to your directory. 3. Press the Save Key.
Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application. The file displays the name, phone number, and line number for each Directory entry.
Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 6751i IP Phone stores information for up to 200 incoming calls in the Callers list. You access the Callers List by pressing the Services Key Services Key Servi vices es , and selecting Serivces. Goodbye Services Save Hold Delete Redial Swap Speaker Mute Your phone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.
Caller’s List Screen Display Display Item Description 450-349-0438 Indicates you have returned the call from the Callers list. N MAR 04 3:30pm 2x "N" indicates a new call. XX New Callers When you’re not on the telephone and not in the Callers list, the display shows you how many callers have been added to the list since you last checked it. Indicates an unanswered call in the Callers list. Indicates an answered call in the Callers list. Indicates a Call Waiting call in the Callers list.
Managing Calls 1. Press Servi vices es on the phone to enter the Options List. 2. Select Services. 3. Select Callers List. 4. Press and to move through the Callers list. Press to see the oldest call on your list. 5. To dial the displayed number, press 6. Press the Goodbye to see the most recent call, or or lift the handset. Speaker Key to cancel. Editing Entries in the Callers List IMPORTANT: The Caller List does not save changes.
4. Press 5 and 2 to find the entry you want to edit. Press 2 to view the most recent call, or 5 to see the oldest call on your list. 5. Press any key on the dial pad to begin editing. 6. To move the cursor one digit to the right, press 4. To erase one digit to the left of the cursor, press 3. 7. To dial the displayed number press Speaker or lift the handset. Deleting Entries From the Callers List You can delete individual items from the Callers List, or you can delete all items in the Callers List.
Managing Calls IP Phone UI Use the following procedure to delete all items from the Callers List. 1. Press Servi vices es on the phone to enter the Options List. 2. Select Services. 3. Select Callers List. 4. Press the Delete Key. 5. Press the Delete Key again at the prompt to erase all items. Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.
Download the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI. Aastra Web UI 1. Click on Operation->Directory. 2. In the Callers List field, click on A File Download message displays. . 3. Click OK. 4. Enter the location on your computer where you want to download the Callers List and click SAVE. The callerslist.csv file downloads to your computer. 5. Use a spreadsheet application to open and view the Callers List.
Managing Calls Account Configuration (DND and Call Forwarding) The 6751i has a feature that allows you to configure “Do Not Disturb” (DND) and “call forwarding” (CFWD) for the phone’s account. These features are configurable on a global-basis only on the 6751i. The following paragraphs describe account-based DND and CFWD: • DND Account-Based Configuration • CFWD Account-Based Configuration Note: The 6751i has only one configurable account.
Configuring DND Using the Aastra Web UI Aastra Web UI Use the following procedure to set DND using the Aastra Web UI: 1. Click on Basic Settings->Account Configuration. 2. In the "DND" field, enable DND on the phone by checking the box. Disable DND by unchecking the box. 3. Click to save your changes. The change is dynamic. DND applies to the phone immediately. Note: If you make changes to the configuration for DND via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes.
Managing Calls CFWD Account-Based Configuration Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. You can set CFWD on the phone-side by configuring the account information via the Aastra Web UI at the path Basic Settings->Account Configuration. When configuring CFWD, you can specify one, all , or a combination of call forward states (All, Busy, No Answer) for your phone. You can also specify the CFWD number(s) to use when your phone is in a specific state.
4. (No Answer state) If you enable the "No Answer" state, in addition to entering a phone number, you must also specify the number of rings for your phone. In the "No. Rings" field, select the number of rings you want your phone to perform before forwarding any incoming calls. Valid values are 1 through 9. Default is 1. 5. Click to save your changes. The change is dynamic. CFWD is applied to the phone immediately.
Managing Calls The following illustration shows an example of configuring Call Forward using the IP Phone UI with the "No Answer" state enabled.. 1 Call Forward Next 1. Cfwd NoAns Enter Call Forward 1 Screenname1 ! Change Done Use to view 1. Cfwd State On Done Change 2. Cfwd Number Done Apply Changes? 0 Cancel # Confirm Set Cfwd Number Change Next Set No. Rings 1 Next Change 3. No.
Additional Features This section describes additional features you can use on the 6751i phone. Star Codes All of the main call handling and extension management features for your system can be set up as speed dials on the Keypad keys on your phone. Contact your System Administrator for more information about available star code functions in your network. If these have not been set up, you can dial any star code commands on the 6751i phone the same way you would on a regular telephone.
Additional Features Configuring Suppression of DTMF Playback Aastra Web UI Use the following procedure to configure suppression of DTMF playback. Note: "Suppress DTMF Playback" is disabled by default. 1. Click on Basic Settings->Preferences. 2. Go to the "General" section. 3. Enable the "Suppress DTMF Playback" field by checking the check box. (Disable this field by unchecking the box). Default is disabled. 4. Click 82 to save your settings.
Display DTMF Digits A feature on the IP phones allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a speeddial key. DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys. This is also known as “touchtone” dialing. Each key you press on your phone generates two tones of specific frequencies.
Additional Features Call Waiting The call waiting feature notifies the user on an active call, of a new incoming call. You can disable the call waiting feature, so that the new incoming call is automatically rejected by the phone with a busy message.
Enabling/Disabling Call Waiting Aastra Web UI Use the following procedure to enable or disable Call Waiting on the IP phone. Note: "Call Waiting" is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. Call Waiting is enabled by default. If required, disable the "Call Waiting" field by unchecking the check box. 3. Click to save your settings.
Additional Features Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone. Note: "Play Call Waiting Tone" is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. A call waiting tone is enabled by default.
Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone. Note: "Stuttered Dial Tone" is enabled by default. 1. Click on Basic Settings->Preferences->General. 3. Click to save your settings. Model 6751i IP Phone User Guide 87 Additional Features 2.
Additional Features XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)" field at the path Basic Settings->Preferences->General. The default time is 5 seconds for each message to display before scrolling to the next message. You can increase or decrease this time as required.
Additional Features Incoming Call Interrupts Dialing The 6751i has a feature you can enable or disable called "Incoming Call Interrupts Dialing". This feature is disabled by default. If you are dialing out on your phone, and you receive an incoming call at the same time, the incoming call goes to an available line and the LED blinks to let you know where the call was placed by the phone. If there is no line available to take the call, a busy signal is sent to the caller.
Configuring "Incoming Call Interrupts Dialing" Aastra Web UI Use the following procedures to configure "Incoming Call Interrupts Dialing" on the IP Phone. Note: "Incoming Call Interrupts Dialing" is disabled by default. 1. Click on Basic Settings->Preferences->General. 2. Enable the "Incoming Call Interrupts Dialing" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click to save your settings.
Additional Features Switch UI Focus to Ringing Line You can configure a feature on the 6751i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them. You can turn off this functionality so that the phone stays focused on the connected call.
Goodbye Key Cancels Incoming Calls The 6751i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called "Goodbye Key Cancels Incoming Call" and is configurable via the Aastra Web UI. If you enable this parameter, which is the default, pressing the Goodbye key rejects calls coming into the phone while you are on an active call.
Additional Features Using the Goodbye Key to Cancel Incoming Calls Feature IP Phone UI 94 IF THEN "Goodbye Key Cancels Incoming Call" is enabled AND a second call comes in while you are on an active call, press the Goodbye key to reject the second incoming call. "Goodbye Key Cancels Incoming Call" is disabled AND a second call comes in while you are on an active call, press the Goodbye key to hang up on the active call so you can answer the second incoming call.
Incoming Intercom Call Features Incoming Intercom By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatically plays a warning tone when it receives an incoming intercom call. It also mutes the microphone. If the intercom call comes into the phone while an active call is already present, the phone puts the active call on hold and answers the intercom call.
Additional Features Auto-Answer/Play Warning Tone The auto-answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call. If “Auto-Answer” is enabled, the phone automatically answers an incoming intercom call. If “Play Warning Tone” is also enabled, the phone plays a tone to alert you before answering the intercom call. If “Auto-Answer” is disabled, the phone rejects the incoming intercom call and sends a busy signal to the caller.
Note: If the Auto-Answer field is not checked (disabled), the phone rejects the incoming intercom call and sends a busy signal to the caller. 3. The "Microphone Mute" field is enabled by default. The microphone is muted on the IP phone for Intercom calls made by the originating caller. To disable this field, uncheck the box. 4. The "Play Warning Tone" field is enabled by default. If “Auto-Answer” is enabled, the phone plays a warning tone when it receives in incoming intercom call.
Additional Features If there is an existing call on the phone, the call initially displays in the ringing state. The user has the option to accept/ignore the call. If the “Allow Barge-In” parameter is enabled, the RTP multicast call barges in, and any existing calls are put on hold. If an RTP multicast session already exists on the phone, and the phone receives another incoming RTP multicast session, the priority is given to the first multicast session and the second multicast session is ignored.
LLDP ELIN The 6751i IP Phone supports Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED), and Explicit Congestion Notification (ECN) Emergency Location Identification Number (ELIN). LLDP ELIN allows the phone to use the location information sent by the switch, as a caller ID for making emergency calls.
Available Features Enabled by Administrators Available Features Enabled by Administrators There are features on your IP Phone that you can use ONLY if an Administrator has enabled them on your phone. Those features are described in this section. Contact your System Administrator for more information.
Customizable Callers List Key Your System Administrator can specify an XML URI that creates a custom Callers List application for your phone. When you press the Callers List key, the phone accesses a custom XML URI Callers List instead of the standard Callers List. Contact your System Administrator for more information. Autodial (Hotline and Warmline) • Hotline: The IP phone immediately dials a preconfigured number when you lift the handset.
Available Features Enabled by Administrators Answer and Ignore Softkeys for XML Applications If you are accessing XML applications on your phone and a call comes in, your System Administrator can create "Answer" and "Ignore" keys that you can use to either answer the incoming call, or ignore it.. An XML application can display here while a call is coming in.
IP Phone UI Screen During WAV Streaming The 6751i screen displays the following during WAV streaming. Streaming 00:10 To abort the WAV streaming, press any of the following: Goodbye key • Drop softkey You can also place the handset (if in use) on hook. Using the Keypad During Active XML Applications If enabled by your Administrator, the 6751i IP Phone can allow you to continue using your keypad keys during active XML applications on your phone.
Available Features Enabled by Administrators IMPORTANT NOTES • If no Options URI script is configured, the local Options Menu on the phone displays as normal. • If you configure password access to the Options Menu, this password is required when accessing the local Option Menu, but is not required for the Services Key redirection feature.
Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client Management System (CMS) Once the login information for a specific user is entered and accepted by the server, the phone reboots and downloads the user profile.
Troubleshooting Solutions Troubleshooting Solutions Why is my display blank? Ensure that power is being provided to your phone. Make sure your phone is plugged into a power source. Why is my speakerphone not working? If you press the Speaker button and the speaker light stays on steady and you hear dial tone, the phone has been set up so that you can alternate between the speakerphone and the handset by pressing Speaker .
How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. IP Phone UI 1. Press the Servi vices es key and select "Options List" from the Menu. 2. Select User Password and press 4. 3. Enter the current user password and press 4. 4. Enter the new user password and press 4. 5. Re-enter the new user password and press 4. A message, "Password Changed" displays on the screen. Aastra Web UI 1. Click on Operation->User Password.
Troubleshooting Solutions How do I restart the IP phone? IP Phone UI 1. Press the 2. Use the select. Servi vices es key and select "Options List" from the Menu. key to scroll down the list of options to Phone Status and press the 4 key to 3. Press the key to scroll to the Restart Phone option. Press the 4. key to confirm and restart the phone. If you do not wish to restart your phone, press the 3 key to cancel.
How do I lock my phone? You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra Web UI. Use the following procedure to lock an IP phone using the IP Phone UI. IP Phone UI Lock the Phone 1. Press the Servi vices es key and select "Options List" from the Menu. 2. Select Phone Lock and press 4. 3.
Troubleshooting Solutions . Aastra Web UI 1. Click on Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click . The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click . The phone unlocks dynamically and displays the following message: "Phone is unlocked".
Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
Limited Warranty After Warranty Service Aastra Telecom offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra Telecom product, at Aastra Telecom's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions; In North America, contact our service information number: 1-800-574-1611. Outside h America, contact your sales representative.
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone.
Appendix A - Time Zone Codes A-2 Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo CET CET AST AST EE-Tallinn ES-Madrid ES-Canary EET CET WET FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris
Time Zone Code KY-Cayman EST LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana CET EET CET AST AST CET MUT CST CST CST CST MST MST MST PST NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham CST CET CET NRT NUT NZS CHA OM - Oman (Muscat) GST PA-Panama PE-Lima PL-Warsaw PR-Pu
Appendix A - Time Zone Codes A-4 Time Zone Name Time Zone Code SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador CET SGT CET CET CET SRT CST TR-Istanbul TT-Port of Spain TW-Taipei EET AST CST UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo EET EST CST MST PST AKS HAS HST UYS VA-Vatican CET YU-Belgrade CET Model 6751i IP Phone User Guide
Index Numerics 6751i star codes for 81 A Aastra Web UI Basic Settings parameters 14 Operaton parameters 14 phone status 14 about this guide 1 account configuration 76 allow barge-in, for intercom 96 answer and ignore softkeys 102 auto-answer, for intercom 96 autodial (hotline and warmline) 101 C call forward, enabling/disabling 78 call waiting tone, playing 86 call waiting, enabling/disabling 84 callers list 70 downloading to phone 75 callers list key, customizable 101 calls, ending 58 calls, handling 54
Index Index as conference key 48 as transfer key 48 L language keypad input characters 31 language input 30 latin 2 character set 35 overview 28 specifying on IP phone 28 last number redial 97 live dialpad 23 LLDP ELIN 99 lock/unlock the phone 109 locking/unlocking the phone 39 prefix 42 speeddial key, creating from phone keypad 42 speeddial keys, editing 46 star codes 81 starting up the phone 3 status scroll delay 89 swapping calls 58 switch UI focus to ringing line 92 T options, setting 10 time and
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2008 Aastra Telecom. www.aastra.com All Rights Reserved.
