Product guide

A5000 R5.4 Product Guide – SIP terminals – Aastra 6700i range
BPS0121AENAA01 Page 37/64
35.15.2.9 Computer Telephony Integration
SIP terminals are supervised by TAPI, CSTA and VTI / XML. This allows the coupling of a SIP
terminal with the Dialer, Aastra i2052, TWP or third-party CTI applications.
With A5000 R5.4, tones are managed for CTI calls: therefore, a 6700i series SIP phone can be used
as a terminal associated with ACP Web Attendant.
For outgoing calls:
 From R5.1C, a call may be started from the application, the SIP terminal changes
automatically to hands-free mode.
 Remarks:
 Tones on CTI calls: when a call is made from a CTI application, the ringback or busy
tone is sent to the SIP terminal.
 The called number is not saved in the SIP terminal’s “redial key” memory.
For incoming calls:
 It is possible to off-hook in hands-free mode from the application (R5.2 minimum). The user
does not need to off-hook the handset of SIP terminal to answer the call.
Ringing status in TWP:
Call in progress status
This feature is available on CTI applications XML/VTI, CSTA and TAPI, especially TWP.
Note:
 A specific configuration of the terminals is necessary if a headset is used.