MODEL / RELEASE 1.
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2005 Aastra Telecom. www.aastra.com All Rights Reserved.
SOFTWARE LICENSE AGREEMENT Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
About this Guide ..........................1 Additional Features....................26 Documentation.............................1 Star Codes ................................26 Services ....................................26 Suppressing DTMF Playback....31 Ring Tones and Tone Sets........32 Stuttered Dial Tone ...................34 Call Waiting Tone ......................34 Introduction ..................................2 Phone Features ..........................2 General Requirements ................
Table of Contents Table of Contents Making Calls from 480i CT Cordless Handset...............................50 Pre-dialling a Number ...............50 Using a Headset .......................50 Receiving Calls .........................50 Call Privacy ...............................50 Ending Calls..............................51 Pairing and Unpairing Cordless Handset to Base.........................52 Pairing Handset ........................52 Unpairing Handset ....................
About this Guide About this Guide This guide explains how to use the basic features of your new 480i CT phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system. Your system administrator has the ability to customize some features on this phone.
This guide compliments the Aastra Model 480i CT Installation Guide that is included with the phone. Please refer to the installation guide for information on hardware requirements, features and physical set up of your new 480i CT. Software Prerequisites • Permission to register at the IP PBX • Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), or Hypertext Transfer Protocol (HTTP) server Phone Features • A 3.5" x 2.
Customizing Your 480i CT Base Station Customizing Your 480i CT Base Station Setting Your Options Pressing the % key gives you a list of configuration options. You can also change these options in your phone through the Aastra Web UI. Refer to the Aastra 480i Installation Guide for information on less advanced configuration options. Note: Some options should only be set up or changed by a network or system administrator.
IP Address of Phone 192.168.0.100 Done Accessing the Aastra Web UI Aastra Web UI 1. Open your web browser and enter the phone’s IP address or host name into the address field. 2. At the prompt, enter your username and password and click . Note: For a user, the default user name is “user” and the password field is left blank. The Network Status window displays for the IP phone you are accessing. 3. You can logout of the Aastra Web UI at any time by clicking LOGOFF.
Using your 480i CT Base Station Using your 480i CT Base Station Hard keys There are Hard keys on your phone, such as Hold @, Redial #, Xfer , Icom and Conf that are configured for the call handling features. These keys are static and cannot be reprogrammed or changed. They are located in two different areas on the phone. Note: Your system administrator can configure outgoing Intercom calls for use with the Icom button. Contact your system administrator for more information.
The Idle State menu appears when your phone is not in use. Your system administrator can set these softkeys using the configuration files or the administrative options in the Aastra Web UI. For more information on idle state softkey configuration, contact your system administrator. For more information on your system’s star codes, please refer to the documentation for the system you are using. Softkeys Your 480i CT has 6 softkeys, 3 on either side of the phone’s display.
Using your 480i CT Base Station Softkeys as Line/Call Appearances You can customize the softkeys on your 480i CT phone to function as line/call appearance softkeys. These line/call appearance softkeys function in a similar manner to the 4 line/call appearance hard keys and lights on your phone. For details on the line/call appearance hard keys and lights, please refer to the section "Multiple Line and Call Appearances" on page 5 of this manual.
In active states, such as ringing, conference, connected, etc., all softkeys disappear except softkeys that have been set up as line/call appearances, and any context dependent softkeys required for the active state, such as the Drop softkey in the connected state. Typically, context dependent softkeys appear in the top left position and all line/call appearance softkeys appear in the remaining positions. Softkeys as Customized Speeddials You can set up custom softkeys as speeddials.
Using your 480i CT Base Station On the 480i CT, the busy and idle indicators show on the IP phone screen display next to the softkey programmed for BLF functionality. When the monitored user is idle, an icon with the handset on-hook shows next to the BLF softkey. When the monitored user is on an active call, a small telephone icon is shown with the handset offhook. Note: You can also use the BLF configured softkey to dial out. Contact your system administrator for more information.
You can set the following parameters for object requests: • xml application URI • xml application title The xml application URI is the application you are loading into the IP phone. You must get this URI from your system administrator. The xml application title is the name of the XML application that displays on the Services menu in the IP Phone UI (as option #4). Softkeys as Customized Flash Key You can set a softkey to generate a flash event when it is pressed on the 480i CT or 480i CT handset.
Using your 480i CT Base Station State-Based Softkeys Connected State You can configure a specific state to display when a softkey is being used. Available states you can configure for each softkey include: The Connected State Screen will appear when you are talking to someone on the phone. Connected State functions are available as softkeys on the connected state screen, as well as hard keys on the phone.
Dialing a Number First, take the phone off-hook by lifting the handset, pressing the d/f button or pressing a line/ call appearance button. At the dial tone enter the number you wish to call. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialling prefixes.
Making Calls from 480i CT Base Station To Make and Receive Calls Using a Headset: 1. Ensure that you have selected a headset audio mode by accessing the Options menu. 2.Plug the headset into the jack. 3.Press the d/f key to obtain a dial tone or to answer an incoming call. Depending on the audio mode selected from the Options menu, a dial tone or an incoming call will be received on either the headset or the handsfree speakerphone. 4.Press the Nto end the call.
Press the a button to mute handset, headset or handsfree. The speaker light will flash slowly and the text “Mute” will appear on the screen. You will still be able to hear the caller, but they will not hear you. To toggle mute on or off, press a. Note: If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call.
Receiving Calls at the 480i CT Base Station Receiving Calls at the 480i CT Base Station When a call is ringing at your extension, you will see the Inbound Call Screen. The line/call appearance light will flash quickly for the incoming call. Tue May 17 L1 Ring 201 Keri March 10:19am Answering an Incoming Call To answer the call: • For handsfree operation, press the Answer softkey or the line/ call appearance button for the incoming call. • Press d /f for handsfree or headset operation.
When you are connected to a call, you can use the softkeys or hard keys on the phone to transfer, conference or place a call on hold. Placing a Call on Hold When you place a call on hold, only your phone can retrieve the call. To place a call on hold: 1. Connect to the call (if not already connected). 2.Press the Hold softkey Tue May 17 10:19am 00:27 L1 Hold >201 Keri March Automatic Hold When juggling between calls, you do not have to press the hold button to go from one call to the next.
Handling Calls from the 480i CT Base Station Conferencing Calls IP Phone UI To transfer a call to another extension: 1. Connect to the call you wish to transfer (if not already connected). 2.Press }. Tue May 17 10:19am 00:27 L2 Dial >203 Karen Batz The 480i CT phone system supports up to 3 parties (including yourself) in a conference call. Note: Your system administrator can set your conference key to speeddial a specific number. Contact your system administrator for more information.
8.If you wish to exit the conference leaving the other two parties connected, disconnect by placing the handset back on-hook or by pressing N. Picking up Calls Press the line/call appearance button for that call. If the phone is connected to a call, pressing one of the line/call appearance buttons will automatically place this call on hold before opening up a new line for the new call.
Handling Calls from the 480i CT Base Station Ending Calls To end a call, you first need to connect to the call if not already connected. Press Nor the line/call appearance button of the active call. If connected through the handset, you can also place the handset back on hook to end the call. Call Forwarding The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination.
1. Click on Basic Settings->Call Forward. 3. In the "Forward Number" field, enter the call forward number for which you want your calls on this line to be call forwarded. 4. In the "Number of Rings" field, select the number of rings on the line before the call is forwarded. Valid values are 1 to 9. For Global Call Forward Settings: 2. In the "Mode" field, select the mode you want to set on your phone.
Handling Calls from the 480i CT Base Station Park/Pickup Static Configuration Park Calls/Pick Up Parked Calls The IP phone (including the 480i CT handset) has a park and pickup call feature that allows you to park a call and pickup a call when required. There are two ways a user or adminstrator can configure this feature: • Using a static configuration • Using a programmable configuration Note: The IP phone accepts both methods of configuration.
Park/Pickup Programmable Configuration Note: Aastra recommends you configure either the static or the programmable configuration, but not both. You can set a softkey as "Park" or "Pickup" and then: Aastra Web UI 1. Click on Basic Settings-> Preferences->General. 2. Enter a server value in the Park Call field to which incoming live calls will be parked. Note: For values to enter in this field, see the table "Park/Pickup Call Server Configuration Values" on page 21. 3.
Handling Calls from the 480i CT Base Station You can configure a Park and Pickup programmable configuration using the Aastra Web UI. Programmable Configuration Using the Aastra Web UI On the 480i CT, you configure a Park and/or Pickup key at Operation->Softkeys and XML. You enter a key label, and value for a specific line on the phone. The default state of the Park configuration is "connected". The default state of the Pickup configuration is "idle, outgoing".
to save your 11.Click on Operation->Reset. 12.In the "Restart Phone" field click to restart the IP phone. For 480i CT Handset 1. Click on Operation->Handset Keys. Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phones to park a call and pick up a parked call. Park a Call 1. While on a live call, press the "Park" softkey. 2. Perform the following for your specific server: For Asterisk Server - Server announces the extension number where the call has been parked.
Handling Calls from the 480i CT Base Station Pickup a Parked Call 1. Pick up the handset on the phone. 2. Enter the extension number where the call was parked. 3. Press the "Pickup" softkey. If the call pick up is successful, you are connected with the parked call.
Star Codes All of the main call handling and extension management features for your system can be set up as speed dials on softkeys on your phone. Contact your system administrator for more information. If these have not been set up, you can dial any star code commands on the 480i CT phone the same way you would on a regular telephone. Services The services key on the 480i CT accesses enhanced features and services provided by third parties.
Additional Features Callers List The IP phones have a "Callers List" feature that store the name, phone number, and incremental calls, for each call received by the phone. You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a displayed line item in the Callers List. You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.
Aastra Web UI 1. Click on Operation->Directory. 2. In the Callers List field, click on . A File Download message displays. 3. Click OK. 4. Enter the location on your computer where you want to download the Callers List and click SAVE. The callerslist.csv file downloads to your computer. 5. Use a spreadsheet application to open and view the Callers List. Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone.
Additional Features Directory List The IP phones have a "Directory List" feature that allows you to store frequently used numbers on the phone. You can also dial directly from a directory entry. The Directory feature also includes a quick-search feature that allows you to enter the first letter that corresponds to a name in the Directory to find specific line items. The phone displays the first name with this letter.
To delete a line item from the Directory List, select the line item you want to delete and press the Delete softkey. 5. To cancel a delete function, press the r or the s Scroll keys. 6. To add a new entry to the list, press the Add New softkey at the "Directory List" header screen and perform step 7. or Press the Add New softkey at a line item and perform step 7. 7. Enter a phone number, name, and line number and press the 3 Save softkey after each field entry.
Additional Features Using Voicemail IP Phone UI 1. Press x on the phone to display the Services menu. 2. Select "Voicemail". 3. Use the r and s to scroll through the line items in the Voicemail list. 4. When you have selected a line item, press the d/f handsfree key, 4 Scroll Right key, or press a line softkey to make an outgoing call using the voicemail access phone number associated with the line for which the voicemail account is registered.
Ring Tone Sets You can configure ring tones and ring tone sets on the IP phones. In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country. The ring tone sets you can configure on the IP phones are: Ring Tones There are several distinct ring tones a user can select from to set on the IP phones. You can enable/ disable these ring tones on a global basis or on a per-line basis.
Additional Features Configuring Ring Tones and Tone Sets Use the following procedures to configure ring tones and tone sets on the IP phone. Handset UI (global configuration only) 1. Press the Menu key  on the phone to enter the Options List. 2. Using the  key, scroll through the list of options. 3. Select Tones. 4. Select Set Ring Tone and press r. 5. Press  to change the type of ring tone (Tone 1 through Tone 5 or Silent). 6. Press r to save your setting and return to the Tones menu. 7.
Note: See the Ring Tone Settings Table on page 32 for valid values. 6. Click to save your settings. These changes are not dynamic. You must restart your IP phone for the changes to take affect. 7. Click on Operation->Reset. 8. In the "Restart Phone" field click to restart the IP phone and apply the ring tone. Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. 3.
Language Language Using the 480i CT, you can set the screens to display in a specific language. When you set the language on the 480i CT Base Station and on the handsets, all of the display screens (menus, services, options, etc.) display in that language. Valid languages for the 480i CT include English, French, and Spanish. Default is English. Setting Language You set the language on the 480i CT using the Options key (%) on the Base Station or the Menu key (Â) on the handset.
When in an idle state, pressing the Menu key  of the handset will present the following list of options. Once in the menu list the user can scroll up Ï and down  using the scrolling keys to see each option. Item # Menu list 1 Intercom 2 Language 3 Ring tone 4 Custom name 5 Timer Off 6 Vibrate Off 7 Hset pairing 8 Key lock Off 9 Backlight Off 10 Silent Alert Note: The display will return to idle if no action/activity is initiated within 20 seconds.
Customizing Your 480i CT Cordless Handset Language The prompt on 480i CT handset can be personalized to English, French, or Spanish language. A checkmark beside the language indicate the currently selected language prompt. In English? ´ ½ = Scroll Cancel Select Handset UI 1. Press Â. 2.Navigate to Custom Name or press 4. 3.Press the Change softkey. 4.Press the Edit softkey. If a custom name already exists, the Delete softkey will be presented.
Backlight The Vibrate option allows the handset to signal an incoming call by vibrating as well as ringing. By default, this option is always Off. The Backlight option allows the user to turn on or off the backlit light on the LCD display. • To enable this feature, press the Change softkey and the display will indicate "Vibrate On" and "-confirmed-" and will quickly return to the previous menu display. • Once the Vibrate is On, p icon is shown beside the ringer icon on the top right line of the display.
Customizing Your 480i CT Cordless Handset Finding the Phones’s IP Address using the Handset You can find the IP address of the IP phone’s Base Unit using the handset. Use the following procedure to find the IP address. Handset UI 2. Use the scroll keys  andÏ to scroll to the "Network" option. 3. Press r to select the "Network" option. 4. Use the scroll keys  andÏ to scroll through the network status until the IP address of the phone appears in the display. 5. Press y when done. 1.
The following are guidelines to use when programming the feature keys on the handset: • All handsets paired with the same Base Station have the same programmed functions since the web interface applies the functions to all the handsets paired with that base. • A newly registered handset or handset that was out-of-range during the programming needs to perform an "off-hook and on-hook" sequence in order for the newly programmed function to be broadcasted to the affected handsets.
Customizing Your 480i CT Cordless Handset Programming Feature Keys You can program up to 12 feature keys on the 480i CT IP phone using the Aastra Web UI. Use the following procedure to program the feature keys on your 480i CT Base Station and all paired handsets. Aastra Web UI 1. Open your web browser and enter the phone’s IP address or host name into the address field. 2. At the prompt, enter your username and password and click .
Idle Mode During idle mode (i.e. no incoming call, no active call, or no call on hold), the handset name, date & time, status messages, and status icons are present on the display. Angela May 17 10:19am Note: The phone name label (Angela in the diagram above) can be edited in the Options list.
Using the 480i CT Cordless Handset Status Messages Display Message Description Microphone mute Indicates when the Mute button has been Activated Out of range Appears briefly when pressing a key if out of range of the base station Handset Keys Softkeys ( { or }) Your 480i CT cordless handset has 2 softkeys directly under the LCD display. The softkey menus will change depending on the phone’s state, displaying relevant softkeys only.
The Redial key displays a list of the last 10 calls made from the handset. Use the Ï and  to scroll through the list. Feature Key List ( Ï ) The 480i CT cordless handset supports a programmable feature key list for easy access to common features. The available features include line keys, intercom, directory, callers log, transfer, conference, and public/private call mode. For more information about the feature keys, see "Feature Keys on the Handset" on page 39.
Using the 480i CT Cordless Handset Handset Battery Indicator & Status The display provides "at a glance" information on the handset battery. dcba f The bars indicate the battery charge level — 4 for full, needs recharging when only 1 bar appear The bars will flash when the battery is being recharged on the charger stand. Note: The handset is designed to recharge the batteries automatically, when required and placed on the charger stand.
To accommodate adding and editing, use the available characters as labelled on the keypad. Pause key and special characters are also available: 0 key / Pause key To allow the user to enter pause characters, the pause key is the 0 digit key in alphanumeric editing mode. Characters will appear in the following order: : 0, p. 1 key In the alphanumeric mode, the 1 digit key will access several special characters. Characters will appear in the following order: 1 @ .
Using the 480i CT Cordless Handset Adding Record to Directory The directory can store up to 50 names and numbers, which are displayed in alphabetical order. If no name is entered, the entries are sorted by number, at the beginning of the directory. To add an item to the directory, 1. Press the soft key from the idle mode as shown below. Angela May 17 10:19am 2.Press the Add soft key. 1 item Press first letter or ´ ½ Add Delete 3.Enter the Number/Address information. Please refer to 45. 4.
The Callers list stores the last 50 calls received. Items are stored in chronological order with new items being first in the list. Each call received is stored, no collapsing of records, and can be deleted or saved to a directory. Oldest call records are automatically removed from the list when the list is full and new items are received. The following figure shows the header screen.
Using the 480i CT Cordless Handset Deleting Item from Callers List From the Options softkey of the Callers List, scroll to the Delete item and press the Select softkey. Delete ´ ½= Scroll Cancel Select The user is prompted to confirm the delete action by pressing the Delete softkey.
Pre-dialling a Number Press the v key to obtain dial tone and use the Keypad to dial the number. You can also make a call by pre-dialling a number. Pre-dialling lets you view a number before you dial. If the number is correct, press the v key to dial the number. If the number is incorrect, use the  key or press down on the volume key to erase digits from right to left. Calls can also be made directly from the Directory. Using a Headset The 480i CT cordless handset accepts headsets through the 2.
Making Calls from 480i CT Cordless Handset Either way, the triangle indicator will clear and the call will be back in private mode. The figures of this section demonstrate the UI.
5.Select 7- Hset pairing Pairing Handset 7 - Hset pairing All handsets must be paired to a Base Station. This is performed from both the base and the cordless handset. Successful pairing will add the handset name to the handset list on the base and synchronize the handset list from the base to the newly paired handset. A total of 4 handsets can be paired to a single 480i CT base.
Pairing and Unpairing Cordless Handset to Base Upon success or failure of pairing, one of the following will be displayed on the handset and base, respectively: Pairing successful Successful Pairing of Handset Pairing failed Unpairing of the handset can be done from either the cordless handset or the base. However, if the handset being removed is out of range from the base, the unpairing is only performed local to the device where the removal process was initiated.
Options List Removal failed Try again Upon success or failure of unpairing, one of the following screen will be displayed on the handset: Removal successful Cancel Done Failed Removal Successful Removal Attempt s Removal failed Options List Removal successful Try again Cancel Remove Failed Removal Attempts Done Successful Removal 5.If required, on the 480i CT cordless handset press Â. 6.
Troubleshooting Solutions Troubleshooting Solutions Why doesn’t my phone ring? This section describes solutions to some most commonly occurring problems. Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the volume button when the phone is on-hook and idle. For more information, refer to the “Adjusting Volume section” in the Aastra 480i Installation Guide provided with your phone.
The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption process has failed. Report this error to your system administrator. Why does my phone display the “No Service” message? The phone displays the “No Service” message if the SIP settings have not been set up correctly. Contact your system adminstrator for more information.
Troubleshooting Solutions 5. Click changes. to save your For information on how to access the Aastra Web UI, go to the section "Accessing the Aastra Web UI" on page 4. Administrators should refer to the Aastra SIP 480i/ 480i CT/9112i/9133i IP Phone Administration Guide. for details.
Limited Warranty Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
Note: Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally authorized. This restriction applies during and after the warranty period. Unauthorized repair will void the warranty. 60 / IP Phone User Guide Limited Warranty In North America, contact our service information number: 1-800574-1611. Outside North America, contact your sales representative.
Index Index Numerics I 480i customizing 3 finding IP address for 3 line settings 5 star codes for 26 idle state 6 Intercom Key 13 Introduction 1 IP address, finding 3, 55 A language configuring 35 overview 35 Aastra Web UI accessing 4 basic settings description 4 operation description 4 status description 4 About this Guide 1 L M missed calls indicator accessing and clearing 28 overview 28 N B no service 56 bad encrypted config 56 Battery 42 options, setting 3 O C P call forwarding 19 conf
R Why can’t I get a dial tone? 55 Why does my phone display "Bad Encrypted Config"? 56 Why does my phone display the "No Service" message? 56 Why doesn’t my phone ring? 55 Why is my display blank? 55 Why is my handset not working? 55 Why is my speakerphone not working? 55 Why is the light not coming on with a new Voice Mail Message? 55 Receiver Volume 42 Reception Range 42 restarting the phone 56 ring tone sets 32 ring tones 32 Ringer Volume 42 S Services Callers List 27 Directory List 29 missed called i
If you’ve read this owner’s manual and consulted the Troubleshooting section and still have problems, please visit our website at www.aastra.com or call 1-800-574-1611 for technical assistance. © Aastra Telecom Inc.
